Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 164 of 44,908 (2,245,377 complaints)
Incident date: Aug 14, 2026
Failure of the PTU prevented vehicle from going into park. Gears in PRU stripped causing complete failure and vehicle would not move.
CADILLAC
ESCALADE ESV
(2023) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Nov 14, 2024
Dear NHTSA Vehicle Safety, I would like to report a recurring safety issue involving the instrument cluster in my 2023 Cadillac Escalade ESV. Vehicle: 2023 Cadillac Escalade ESV VIN: [XXX] Current Mileage: Approximately 170,000 miles The digital instrument cluster/display directly behind the steering wheel intermittently goes completely black while the vehicle is in operation. When this occurs... Read more
CADILLAC
ESCALADE ESV
(2023) - VEHICLE SPEED CONTROL
Aug 19, 2026
Incident date: Nov 14, 2024
Dear NHTSA Vehicle Safety, I would like to report a recurring safety issue involving the instrument cluster in my 2023 Cadillac Escalade ESV. Vehicle: 2023 Cadillac Escalade ESV VIN: [XXX] Current Mileage: Approximately 170,000 miles The digital instrument cluster/display directly behind the steering wheel intermittently goes completely black while the vehicle is in operation. When this occurs... Read more
CADILLAC
ESCALADE ESV
(2023) - ELECTRICAL SYSTEM
Aug 19, 2026
Incident date: Nov 14, 2024
Dear NHTSA Vehicle Safety, I would like to report a recurring safety issue involving the instrument cluster in my 2023 Cadillac Escalade ESV. Vehicle: 2023 Cadillac Escalade ESV VIN: [XXX] Current Mileage: Approximately 170,000 miles The digital instrument cluster/display directly behind the steering wheel intermittently goes completely black while the vehicle is in operation. When this occurs... Read more
Incident date: Aug 19, 2026
Engine making noise when start, took to dealer, it was diagnose with head gasket gone. All services done from dealer since purchased and now dealer is saying gasket replacement.
Incident date: Aug 1, 2025
The car shudders and jerks when in certain gears and mph. The transmission is failing I was told by the Ford Dealer, Steven’s Ford and that the transmission should be rebuilt and torque converters need to be repaired. The car has 37,000 miles only. I have an invoice from Steven’s Ford for a diagnostic check up on the car but not repairs.
Incident date: Aug 18, 2026
The contact owns a 2023 Honda Accord. The contact stated that while driving at an undisclosed speed, smoke started coming from underneath the front driver’s side seat. The contact looked down and became aware that the front driver’s side seat belt anchor had caught fire. No warning lights were illuminated. The contact stated that the vehicle had been involved in a crash prior to the fire, and ... Read more
Crash
Fire
Incident date: Feb 20, 2026
This 2020 Subaru Forester has experienced repeated failures involving the Auto Start/Stop system. When stopped in traffic, the system shuts the engine off as designed, but on multiple occasions the engine has failed to restart normally when the driver needed to proceed. This has left the vehicle unable to move in active traffic and created a serious risk of collision. The failures have occurred i... Read more
Incident date: Feb 20, 2026
This 2020 Subaru Forester has experienced repeated failures involving the Auto Start/Stop system. When stopped in traffic, the system shuts the engine off as designed, but on multiple occasions the engine has failed to restart normally when the driver needed to proceed. This has left the vehicle unable to move in active traffic and created a serious risk of collision. The failures have occurred i... Read more
Incident date: Feb 20, 2026
This 2020 Subaru Forester has experienced repeated failures involving the Auto Start/Stop system. When stopped in traffic, the system shuts the engine off as designed, but on multiple occasions the engine has failed to restart normally when the driver needed to proceed. This has left the vehicle unable to move in active traffic and created a serious risk of collision. The failures have occurred i... Read more
Incident date: Aug 17, 2002
The Ford Maverick is subject to rodent invasions which caused an engine fire. We had to file a State Farm Insurance Claim ($4016.36 of repairs done to repair the engine including electrical, emission system, cowl, fuel system, and insulation.) This was completed XXX. We have been faithfully spraying the engine with Rodent Repellent, using Natural Repeller packs, and rat snap traps. We have reg... Read more
Fire
Incident date: Aug 17, 2002
The Ford Maverick is subject to rodent invasions which caused an engine fire. We had to file a State Farm Insurance Claim ($4016.36 of repairs done to repair the engine including electrical, emission system, cowl, fuel system, and insulation.) This was completed XXX. We have been faithfully spraying the engine with Rodent Repellent, using Natural Repeller packs, and rat snap traps. We have reg... Read more
Fire
Incident date: Aug 17, 2002
The Ford Maverick is subject to rodent invasions which caused an engine fire. We had to file a State Farm Insurance Claim ($4016.36 of repairs done to repair the engine including electrical, emission system, cowl, fuel system, and insulation.) This was completed XXX. We have been faithfully spraying the engine with Rodent Repellent, using Natural Repeller packs, and rat snap traps. We have reg... Read more
Fire
Incident date: Jun 22, 2026
1.5 years after purchasing new my passenger side front door would not open from the inside. Mazda states car is out of warranty at 36837 miles indicating a cable had come disconnected. Approximately 1.5 years later at 59934 miles the front passenger door again would not open from the inside. Mazda states that this door is used frequently (it is not) and after troubleshooting replaced the door h... Read more
Incident date: Jun 22, 2026
1.5 years after purchasing new my passenger side front door would not open from the inside. Mazda states car is out of warranty at 36837 miles indicating a cable had come disconnected. Approximately 1.5 years later at 59934 miles the front passenger door again would not open from the inside. Mazda states that this door is used frequently (it is not) and after troubleshooting replaced the door h... Read more
Incident date: Jul 19, 2026
The contact owns a 2022 Chevrolet Suburban. The contact stated that while attempting to start the vehicle, the instrument panel displayed a blank screen. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate fa... Read more
Incident date: Jul 28, 2026
The 12-volt auxiliary battery system repeatedly discharges itself and has twice left the vehicle completely inoperative: 7/24/2026 (5.58 V at the battery, parked unplugged ~46 hours after the last drive) and 7/28/2026 (5.95 V, failure during an attempt to enter READY to drive). The 12V system controls the contactors connecting the high-voltage traction battery to the drive system; when it collapse... Read more
TBD_TEST
TBD_TEST
(9999) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:AIR HANDLER/CHAMBER, DUCTS, AND VALVES
Aug 19, 2026
Incident date: Jun 15, 2026
The Lexus NX 350 has developed a very strong odor coming from the ventilation system. The smell is consistent with standing water, stale moisture, and/or mold. This is a significant health and safety concern, as I am worried there may be standing water or mold, potentially including black mold, within the HVAC/ventilation system. If mold or contaminated moisture is present, it could potentially b... Read more
LEXUS
NX
(2025) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:AIR HANDLER/CHAMBER, DUCTS, AND VALVES
Aug 19, 2026
Incident date: Jun 15, 2026
The Lexus NX 350 has developed a very strong odor coming from the ventilation system. The smell is consistent with standing water, stale moisture, and/or mold. This is a significant health and safety concern, as I am worried there may be standing water or mold, potentially including black mold, within the HVAC/ventilation system. If mold or contaminated moisture is present, it could potentially b... Read more
Incident date: Aug 19, 2026
The contact owns a 2011 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted to a lower gear. The contact stated that there was smoke coming from the exhaust pipe. The contact stated that smoke was covering the roadway. The vehicle was driven to the shoulder of the road. The contact stated that while inspecting the vehicle, there was ... Read more
NANJING KUMHO TIRE CO
KUMHO
(9999) - TIRES
Aug 19, 2026
Incident date: May 2, 2026
On May 2, 2026, I received a letter by mail from Kumho Tires regarding a set of tires that I purchased, in December 2023; DOT # 2222 and 2223, size, 225/60 R16 98T. In their letter they state that tires with DOT #'s ranging from 0421-0523 were recalled. They go on to state the following: tires ranging with DOT #'s 0421-0523 were "non compliant" and "it is possible that an affected tire could fail ... Read more
Incident date: May 2, 2026
On May 2, 2026, I received a letter by mail from Kumho Tires regarding a set of tires that I purchased, in December 2023; DOT # 2222 and 2223, size, 225/60 R16 98T. In their letter they state that tires with DOT #'s ranging from 0421-0523 were recalled. They go on to state the following: tires ranging with DOT #'s 0421-0523 were "non compliant" and "it is possible that an affected tire could fail ... Read more
Incident date: Jul 29, 2026
I am submitting this complaint regarding the handling of a safety recall on my 2023 Genesis GV80. During an approximately seven-week service visit at an authorized Genesis dealership, I was verbally informed that the applicable safety recall had been completed. Based on my subsequent interactions, Genesis Corporate also appeared to believe the recall had been performed. However, the recall was n... Read more
Incident date: Jul 29, 2026
I am submitting this complaint regarding the handling of a safety recall on my 2023 Genesis GV80. During an approximately seven-week service visit at an authorized Genesis dealership, I was verbally informed that the applicable safety recall had been completed. Based on my subsequent interactions, Genesis Corporate also appeared to believe the recall had been performed. However, the recall was n... Read more
Incident date: Jul 29, 2026
I am submitting this complaint regarding the handling of a safety recall on my 2023 Genesis GV80. During an approximately seven-week service visit at an authorized Genesis dealership, I was verbally informed that the applicable safety recall had been completed. Based on my subsequent interactions, Genesis Corporate also appeared to believe the recall had been performed. However, the recall was n... Read more
Incident date: May 23, 2026
The contact owns a 2022 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the vehicle stalled and shifted into park independently. The contact stated that there was smoke coming from the engine compartment. The check engine, battery, oil, and another unknown warning light were illuminated. The failure had occurred on several occasions. The vehicle was taken to a deal... Read more
Incident date: May 23, 2026
The contact owns a 2022 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the vehicle stalled and shifted into park independently. The contact stated that there was smoke coming from the engine compartment. The check engine, battery, oil, and another unknown warning light were illuminated. The failure had occurred on several occasions. The vehicle was taken to a deal... Read more
Incident date: Aug 12, 2026
I've had 2 incidents where my vehicle has stopped and not restarting. I took it to the dealership, and they stated I needed a starter. I see there are several complaints regarding this issue with the model QX80. Ive also had to get 2 new batteries with 1 year. Please look into the issues. I went to the dealership on 8/18/2026 they said my vehicle didn't start . My vehicle did start and I took it t... Read more
Incident date: Jun 21, 2026
For the last few months I have had an intermittent issue with my 2016 ex-l v6 accord. It started as occasional stalling at traffic lights. The car would stall out, and after about 20 seconds I could turn the car back on, and drive without issues. Sometimes the issue would repeat itself multiple times in a day, and then go weeks without another instance. Then one day I was driving the car and had a... Read more
Incident date: Aug 18, 2026
2018 Ford Escape vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cyl... Read more
Incident date: Aug 13, 2026
When driving the vehicle down the highway it just randomly hard shifted out of know where almost causing us to be rear-ended. The dash then said service transmission continue in drive do not shift or turn engine off until you reach a desired location. You may not be able to shift again until services. It then limited power to the vehicle. It was show codes U1003, U0101, and U0402 multiple times. T... Read more
Incident date: Aug 13, 2026
When driving the vehicle down the highway it just randomly hard shifted out of know where almost causing us to be rear-ended. The dash then said service transmission continue in drive do not shift or turn engine off until you reach a desired location. You may not be able to shift again until services. It then limited power to the vehicle. It was show codes U1003, U0101, and U0402 multiple times. T... Read more
Incident date: Aug 13, 2026
When driving the vehicle down the highway it just randomly hard shifted out of know where almost causing us to be rear-ended. The dash then said service transmission continue in drive do not shift or turn engine off until you reach a desired location. You may not be able to shift again until services. It then limited power to the vehicle. It was show codes U1003, U0101, and U0402 multiple times. T... Read more
JEEP
GRAND CHEROKEE
(2025) - AIR BAGS
Aug 19, 2026
Incident date: Aug 19, 2026
The contact owns a 2025 Jeep Grand Cherokee. While the contact’s daughter was driving at an undisclosed speed on the way to work, another driver crossed the road and crashed into the vehicle. The air bags in the daughter’s vehicle failed to deploy as needed. The front of the vehicle was damaged, the hood was bent, the grill was damaged, and headlights were knocked out of the headlight enclosu... Read more
Crash
1 injured
Incident date: Feb 16, 2026
Vehicle performs a complete stop in the middle of a drive on the freeway. I loose sight of where I am going due to this sudden break, without knowing the UNKNOWN OF WHAT WILL HAPPEN. The vehicle has been inspected by Audi dealership over four times for this issue, in which they are not resolving this problem and stating nothing has been discovered by the scanner. The only message followed by the i... Read more
Incident date: Aug 15, 2026
Driving down country road doing about 45 mph when all of a sudden the brakes slammed on throwing me into the seat belt. There was no vehicle or other obstacle insight. Called dealer to see if there was a safety bulletin on this problem. They said there were no safety bulletins on this. They said to check for bugs on the emblem. No bugs on Honda emblem or in front of the rear view mirror on the win... Read more
Incident date: Aug 15, 2026
Driving down country road doing about 45 mph when all of a sudden the brakes slammed on throwing me into the seat belt. There was no vehicle or other obstacle insight. Called dealer to see if there was a safety bulletin on this problem. They said there were no safety bulletins on this. They said to check for bugs on the emblem. No bugs on Honda emblem or in front of the rear view mirror on the win... Read more
Incident date: Nov 1, 2025
My 2016 Ford Fusion back up camera has failed which is a safety issue. I am unable to have it repaired or replaced because Ford Motor Company hasn't made parts available. It is Aug 2026 and this recall went into effect in Oct 2025. It has almost been a year. How long is it acceptable for a company to keep from fixing a known safety issue.
JEEP
GRAND CHEROKEE
(2014) - ENGINE
Aug 19, 2026
Incident date: Jul 10, 2026
This complaint is being filed regarding a failed and botched remedy of two federal safety recalls: the Crankshaft Position Sensor recall and Safety Recall Z46 (High-Pressure Fuel Pump) on my Jeep Grand Cherokee EcoDiesel.The vehicle was delivered to Kendall DCJR of Soldotna, AK for the recall services. The technician performed the recalls, but the high-pressure fuel pump failed immediately, result... Read more
JEEP
GRAND CHEROKEE
(2014) - FUEL/PROPULSION SYSTEM
Aug 19, 2026
Incident date: Jul 10, 2026
This complaint is being filed regarding a failed and botched remedy of two federal safety recalls: the Crankshaft Position Sensor recall and Safety Recall Z46 (High-Pressure Fuel Pump) on my Jeep Grand Cherokee EcoDiesel.The vehicle was delivered to Kendall DCJR of Soldotna, AK for the recall services. The technician performed the recalls, but the high-pressure fuel pump failed immediately, result... Read more
Incident date: Aug 16, 2026
While traveling at highway speed on the freeway, the vehicle experienced a sudden and complete loss of motive power/engine shutdown without prior warning. The instrument cluster immediately displayed a vehicle graphic outlined with red lines alongside an alert message instructing to shift the vehicle into Park and turn the engine off. > The sudden loss of propulsion in live freeway traffic created... Read more
Incident date: Aug 16, 2026
While traveling at highway speed on the freeway, the vehicle experienced a sudden and complete loss of motive power/engine shutdown without prior warning. The instrument cluster immediately displayed a vehicle graphic outlined with red lines alongside an alert message instructing to shift the vehicle into Park and turn the engine off. > The sudden loss of propulsion in live freeway traffic created... Read more
Incident date: Aug 16, 2026
While traveling at highway speed on the freeway, the vehicle experienced a sudden and complete loss of motive power/engine shutdown without prior warning. The instrument cluster immediately displayed a vehicle graphic outlined with red lines alongside an alert message instructing to shift the vehicle into Park and turn the engine off. > The sudden loss of propulsion in live freeway traffic created... Read more
Incident date: Aug 17, 2026
I am reporting a potential safety defect involving an Evenflo Revolve360 child restraint. Manufacturer: Evenflo Product: Revolve360 Model: CS360212464 Manufactured: September 26, 2025 Purchased: XXX from Target The seat was used rear-facing by my [XXX] daughter, who weighs approximately 27 pounds. After only about four months of normal use, I discovered significant localized fraying/tearing of t... Read more
EVENFLO
REVOLVE360 EXTEND
(9999) - Chest Clip, Buckle, Harness
Aug 19, 2026
Incident date: Aug 17, 2026
I am reporting a potential safety defect involving an Evenflo Revolve360 child restraint. Manufacturer: Evenflo Product: Revolve360 Model: CS360212464 Manufactured: September 26, 2025 Purchased: XXX from Target The seat was used rear-facing by my [XXX] daughter, who weighs approximately 27 pounds. After only about four months of normal use, I discovered significant localized fraying/tearing of t... Read more
Incident date: Aug 9, 2026
- Component: Undercarriage splash shield - Risk: One of the two sliding panels slid off under normal driving conditions. Vehicle has only 6,000 miles on it. The panel then drags on the ground and has risk of breaking off and flying off behind the vehicle. In our case, it just dropped when my daughter drove vehicle into the driveway, but if this happened at highway speeds it could be very bad. - Co... Read more
Incident date: May 4, 2026
I have experienced harsh shifting from gear 1 to 2 and as well from 2nd to 3rd gear. This results in delayed acceleration at expressway onramps and when turning into forward traffic. This is a known risk with unresolved recall 26S48 related to transmission parking system dammage and related transmission damage. As well, there is a TSB 22-2248 related to this year/make/model transmission problem.
Incident date: Aug 19, 2026
I have attempted to conduct the recall repairs (25V-655) on the LEAF battery. 2 different Nissan locations have cancelled my scheduled appointments stating "We don't have the software to complete these repairs".
Incident date: Apr 8, 2026
Brake actuator makes a shriek when I engage the pedal. Problem is ongoing and applies to 2015-2019 Lexus RX450 Hybrid models. Problem is getting worse, and I am afraid of brake failure. Lexus has been repairing this problem, gratis, for owners under their Customer Support Program 23LE04. I contacted Lexus and was told that Hawaii-based Lexus Vehicles are part of the Japan Dealer Network and to con... Read more
Incident date: Jun 29, 2026
I am writing to request that the NHTSA investigate a potential safety and repair adequacy issue regarding our 2017 Honda Pilot Elite. On June 29, 2026, we brought the vehicle to an authorized Honda dealership for a Rear Subframe Safety Recall. At drop-off, I specifically reported an ongoing grinding and rattling noise coming from the rear of the vehicle and requested an investigation. The Honda r... Read more