Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 151 of 44,303 (2,215,138 complaints)
Incident date: May 18, 2026
Description of Incident: While stopped at a red light at a busy intersection near a shopping district, the vehicle's Auto Idle Stop (AIS) system engaged and shut off the engine. When I attempted to restart by pressing the brake pedal — as instructed — the vehicle failed to restart. The dashboard displayed an error message reading "Idle Stop Function: Press Brake to Restart." My foot was on th... Read more
TOYOTA
HIGHLANDER
(2021) — POWER TRAIN
May 18, 2026
Incident date: Jun 8, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? - Transmission is in the process of failing. Yes it is available for inspection. How was your safety or the safety of others put at risk? - Loss of power train while driving could put the operator and the public at risk. Has the problem been reproduced or confirmed by a dealer or independent servi... Read more
Incident date: Apr 22, 2026
My 2017 Honda CR-V's air conditioning system has repeatedly failed to cool properly over the past several years, occurring approximately 4 to 5 times. The AC blows warm or insufficiently cold air, making driving uncomfortable and unsafe during hot weather, particularly for passengers including children and elderly individuals. I have researched this issue and found that Honda has acknowledged two ... Read more
Incident date: Nov 27, 2024
There is an open safety recall for the replacement of the HCU for my model year truck. I have been in direct contact with a few different dealerships near me to try to get this part replaced since it disables ABS on my truck and I am told they do not have parts for this recall. I received the recall November of 2024. It has now been 18+ months waiting to get the truck repaired. At this point it is... Read more
Incident date: Nov 27, 2024
There is an open safety recall for the replacement of the HCU for my model year truck. I have been in direct contact with a few different dealerships near me to try to get this part replaced since it disables ABS on my truck and I am told they do not have parts for this recall. I received the recall November of 2024. It has now been 18+ months waiting to get the truck repaired. At this point it is... Read more
Incident date: Apr 20, 2026
Coolentnos leaking into plug cylinder 2, not getting into oil yet, but burning white sweet smelling smoke mostly at start-up. Had lead mechanic at Valenti SAAB Volvo, check things out, head gasket seems fine, told me that this particular engine was know for a class action suit for engine coolent Intrusion. Said to file with you immediately
Incident date: May 18, 2026
I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fractu... Read more
Incident date: Nov 1, 2025
The contact owns a 2018 RAM 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving at undisclosed speeds, the ABS warning light illuminated, with an audible alert. The message “ABS Unavailable” was displayed. The vehicle was taken to a dealer, where it was diagnosed and determined that ... Read more
Incident date: Dec 1, 2025
The contact owns a 2018 Acura RLX. The contact stated while driving her vehicle at an undisclosed speed, stated that the vehicle would not start up, and noticed every single waring light illuminated up on her dash. The vehicle was taken to a dealer twice, first time it was diagnosed to have a crank sensor failure, it was replaced. Two days after, the issues reoccurred, where it was diagnosed to b... Read more
Incident date: Dec 1, 2025
The contact owns a 2018 Acura RLX. The contact stated while driving her vehicle at an undisclosed speed, stated that the vehicle would not start up, and noticed every single waring light illuminated up on her dash. The vehicle was taken to a dealer twice, first time it was diagnosed to have a crank sensor failure, it was replaced. Two days after, the issues reoccurred, where it was diagnosed to b... Read more
Incident date: May 11, 2026
While driving the vehicle in a NYC highway at approximately 45 mph the transmission shifted into neutral causing the vehicle to decelerate gradually resulting in near rear end collision. The vehicle transmission will not engaged into gear while moving nor after stopping.
Incident date: Jan 15, 2026
The contact owns a 2025 Ford Bronco. The contact stated while attempting to start the vehicle depressing the brake pedal, heard a clunking noise and on for second the vehicle attempts to move while in park. The contact mention he could hear clunking sound coming from the front of the vehicle. A dealer was contacted. The vehicle was taken a dealer to be diagnosed, however the diagnoses was unknown.... Read more
Incident date: May 7, 2026
While stopped at a red light at a busy intersection near an airport, the vehicle's Auto Idle Stop (AIS) system engaged and shut off the engine. When I attempted to restart by pressing the brake pedal — as instructed — the vehicle failed to restart. The dashboard displayed an error message reading "Idle Stop Function: Press Brake to Restart." My foot was on the brake pedal at the time; pressing... Read more
Incident date: May 14, 2026
Brake pedal is going all the way to the floor the car barely stops. The ABS and brake lights show up on the dashboard and won't go away; when I used a diagnostic scanner to find the problem, three malfunction codes involving the brake system showed up. This has been going on for five days now, and I am going to take it to the manufacturer for further inspection.
HYUNDAI
TUCSON HYBRID
(2025) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 18, 2026
Incident date: Jun 1, 2025
The contact owns a 2025 Hyundai Tuscon. The contact stated that while driving at various speeds the vehicle had erroneously stopped in the middle of the road. The contact indicated that the failure had occurred at highway speeds and while driving in a residential neighborhood. The contact indicated that the failure had occurred on multiple occasion in which a Tractor Trail nearly collided into th... Read more
Incident date: May 1, 2026
Thermostat stuck open radiator broke. Told by 4 GM Dealerships, this is a very common problem in a GM 3.6L V6. GM even claims it's common in its Tech Advisements. The "Stuck Open" Glitch (P0128 Code)
Incident date: Apr 15, 2022
The contact owns a 2018 Ford Flex. The contact received a notification of NHTSA Campaign: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver-side B-pillar trim with the Security Key pad had detached and almost struck nearby vehicles. The contact stated that she managed to pull over ... Read more
Incident date: Aug 7, 2025
I received the first recall notice for this defect from Ford Motor Co. in February 2024 and took the vehicle to Sheehy Ford in Ashland, Virginia on August 7, 2025. Sheehy Ford did the required inspection and confirmed that the vehicle had defective windshield rubber molding. The inspection required that the plastic body molding on both sides of the windshield be removed, which rendered them unusab... Read more
Incident date: May 9, 2026
The contact owns a 2026 Honda CBR600RR. The contact stated that while thee vehicle was parked, oil was observed on the ground and oil was observed as empty in the tank. The vehicle experienced a harsh cranking noise and the power diminishes when changing gears. The vehicle was taken to the dealer where engine oil was added and observed for any additional leaks. The dealer stated for the contac... Read more
Incident date: May 17, 2026
When backing into a parking spot on two separate occasions the drivers door popped open while the vehicle was in motion and the doors were locked after my knee brushed against the button to open the door while the car was in motion.
Incident date: May 17, 2026
When backing into a parking spot on two separate occasions the drivers door popped open while the vehicle was in motion and the doors were locked after my knee brushed against the button to open the door while the car was in motion.
Incident date: May 17, 2026
When backing into a parking spot on two separate occasions the drivers door popped open while the vehicle was in motion and the doors were locked after my knee brushed against the button to open the door while the car was in motion.
Incident date: May 15, 2026
While driving on the Florida Turnpike Friday 05/15/2026, sunroof spontaniously shattered. It was a clear day and no cars around me. I have paid to get it fixed but I believe this is a saftey issue and should be recalled and money spent reimbursed..
CHEVROLET
SILVERADO 1500
(2024) — UNKNOWN OR OTHER
May 18, 2026
Incident date: May 18, 2026
This truck has the feature when you are stoped the truck will turn off then turn back on. My truck has not had a problem yet, but I know several people who have. The lady from Chevrolet told me it was a problem and to file this complaint. Thank you very much. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Sep 10, 2024
I purchased my 2023 Tundra new and from the beginning it stalled or jerked. This happens especially at low speeds. This has gotten worse and the only answer I get is you'll get a new engine at some point. Around 25000 miles the fuel pump went out on the truck and was replaced. I was initially told I would have a new engine installed by April, then May and still waiting. My problem is I paid h... Read more
GMC
SIERRA 1500
(2019) — ENGINE
May 18, 2026
Incident date: May 3, 2026
I was driving my 2019 GMC and all of a sudden I pulled into a subdivision the vehicle shut off and would not start again. I wasn't given an y warning or heard any sounds it shut off and would not start up again. I checked the battery and it was fine. I had it towed to a mechanic shop. They replaced the starter, and the battery module. after that they ran codes and the codes were P00C6 and P0340. I... Read more
Incident date: May 18, 2026
FAILED DEALERSHIP SAFETY INSPECTION.FRAME RECALL BXD.
GMC
SIERRA 3500
(2024) — FUEL/PROPULSION SYSTEM
May 18, 2026
Incident date: Apr 26, 2026
Transmission valve body failure contestant with Recall # N242454440. Dealer diagnosed valve body failure and corrective action of Valve body rebuild. I would like 2024 models to be included with this recall for proper repair per Special Coverage # N242454441.
Incident date: Apr 22, 2026
I have a 2022 Blazer with a 3.6 engine. The thermostat has failed and dealer says only certain blazer vehicles are covered under aspecial warrnty exstesion. I know several people having the same problem.I have a check engine light, with a scan shows code P0128(thermostat0. I also have a display of power steering assist reduced and tempature gauge stays much lower than normal.. When you turn vehicl... Read more
Incident date: Jul 7, 2025
The contact owns a 2022 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufa... Read more
Incident date: Mar 25, 2026
We own a 2021 Cadillac CT5 that we bought used in 2024 from Sewell Cadillac in Houston, Texas. During our first year of ownership, and while still under warranty, we started having intermittent issues with the rear doors. At times, one or the other rear doors would only open from the inside of the vehicle. My wife mentioned it to the dealer when the car was in for other issues, but because we coul... Read more
Incident date: May 17, 2026
when driving my car from the airport at Bradley International in CT (parked for a week), I experienced a terrible vibration in the steering wheel which has been intermittent. The vibration went away at lower speeds. I brought the car in to the shop on 5/18/2026 with 74,000 miles on the car. They told me I had to replace rotors, brakes, calipers, brake fluid, and do a front end alignment because ... Read more
Incident date: May 17, 2026
when driving my car from the airport at Bradley International in CT (parked for a week), I experienced a terrible vibration in the steering wheel which has been intermittent. The vibration went away at lower speeds. I brought the car in to the shop on 5/18/2026 with 74,000 miles on the car. They told me I had to replace rotors, brakes, calipers, brake fluid, and do a front end alignment because ... Read more
Incident date: Mar 13, 2026
Rear hatch latch failure. Seal failure resulting in water leak, causing electronic failure. Risk off items falling out of vehicle causing road hazards. Independent repair shop unable to diagnosis/repair. Dealer able to make repairs as they were familiar with the problem, had made many similar repairs. No warning lamps prior to issue, light/alarm when issued occurred. Honda Corporate customer ser... Read more
Incident date: Apr 3, 2026
Engine failure occurred while driving with two children in the vehicle, creating a serious safety hazard. The vehicle experienced a sudden loss of power and stalled completely while in motion, with no prior warning lights, alerts, or messages. Prior to this failure, the vehicle had already failed the GM PICO test related to the known L87 engine issue, and the recommended corrective action was chan... Read more
Incident date: Apr 3, 2026
Engine failure occurred while driving with two children in the vehicle, creating a serious safety hazard. The vehicle experienced a sudden loss of power and stalled completely while in motion, with no prior warning lights, alerts, or messages. Prior to this failure, the vehicle had already failed the GM PICO test related to the known L87 engine issue, and the recommended corrective action was chan... Read more
Incident date: May 15, 2026
Paint chipping and bubbling on roof
Incident date: May 17, 2026
The contact owns a 2026 Kia K4. The contact stated while her daughter was driving at approximately 25 MPH, the lane assist feature was diabled however, the contact attempted to avoid a dog and the vehicle independently jerked the vehicle and caused the front driver side of the vehicle to crash into a fence. No warning lights were illuminated. The air bags were not deployed. The vehicle was taken b... Read more
Crash
Incident date: May 17, 2026
The contact owns a 2026 Kia K4. The contact stated while her daughter was driving at approximately 25 MPH, the lane assist feature was diabled however, the contact attempted to avoid a dog and the vehicle independently jerked the vehicle and caused the front driver side of the vehicle to crash into a fence. No warning lights were illuminated. The air bags were not deployed. The vehicle was taken b... Read more
Crash
Incident date: May 18, 2025
The contact owns a 2015 Ford Taurus. The contact stated that while reversing, the rear view camera displayed a blank screen. The vehicle was taken to the dealer, however the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact recently sustained neck surgery, the contact stated that turnin... Read more
Incident date: Jun 26, 2024
The contact owns a Ford F-150. The contact stated that during cold start up, there is a delay when reversing and resistance in backward movement. The vehicle moves slowly despite full throttle. The vehicle also intermittently experienced harsh shifting. The vehicle was taken to th The approximate failure mileage was 10,000.
VOLKSWAGEN
ATLAS
(2021) — EXTERIOR LIGHTING
May 18, 2026
Incident date: May 9, 2026
The daylight running lights failed at the same time. This a closed system so VW wants 1000 per headlight unit.
Incident date: Apr 22, 2026
While driving down the road my passenger went to open the sunroof. That involves retracting the shade first. While the shade was retracting I heard a pop and then a crunching noise. The shade then drooped into the back seat area blocking any vision to the rear of the vehicle. It also was quite startling and distracting while driving. Contacted the dealer and set an appointment to get it looked at.... Read more
Incident date: May 18, 2026
Recall issued January 2026. Letter mailed to me (owner) re: recall in March 2026. Now May 18, 2026 and still no notification as to when this recall will be remedied. Risk is stated as follows: vehicle may catch on fire while operating or also while parked when engine is not running. So instructed to park vehicle outside garage. Recall No 26V-056 Engine Starter BMW 430i year 2022. Purchased at... Read more
Incident date: Jan 5, 2026
Ford Explorer roof screen issues— sun shade does not retract and is now the cover sagging into the backseats when open, and is loose.
GMC
SIERRA 1500
(2022) — POWER TRAIN
May 18, 2026
Incident date: Oct 1, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that while driving approximately 15 MPH the rear wheels suddenly seized causing the vehicle to abruptly stop in the middle of the road. The vehicle was restarted and slowly driven home. The contact indicated that later after restarting the vehicle it was discovered that the vehicle would not drive forward or in reverse. The vehicle was l... Read more
Incident date: May 18, 2026
Car did it’s normal automatic shut off while stopped at red light but then did not automatically restart when I took my foot off the brake. I couldn’t get it to start or turn off. I was just sitting with a dead car in the middle of traffic. It was still on but totally unresponsive! I called 911 but before they arrived I managed to get the car to turn off and then restart. ??
Incident date: May 18, 2026
Car did it’s normal automatic shut off while stopped at red light but then did not automatically restart when I took my foot off the brake. I couldn’t get it to start or turn off. I was just sitting with a dead car in the middle of traffic. It was still on but totally unresponsive! I called 911 but before they arrived I managed to get the car to turn off and then restart. ??
Incident date: May 18, 2026
I am writing to formally express my concern and frustration regarding the unresolved recall on my vehicle. It has now been over a year since the recall was issued, and my point of purchase dealer still has not received the necessary parts to complete the repair. This extended delay has moved beyond inconvenience and has become a genuine safety issue. I rely on my vehicle daily, and continuing to d... Read more
Incident date: May 18, 2026
I am writing to formally express my concern and frustration regarding the unresolved recall on my vehicle. It has now been over a year since the recall was issued, and my point of purchase dealer still has not received the necessary parts to complete the repair. This extended delay has moved beyond inconvenience and has become a genuine safety issue. I rely on my vehicle daily, and continuing to d... Read more