Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 134 of 44,908 (2,245,377 complaints)
Incident date: Aug 14, 2026
I am reporting a potential safety defect involving the upper steering column shroud and the driver-facing Driver Status Monitor Camera on my 2026 Ford Explorer equipped with BlueCruise. The upper steering column shroud became extremely loose and will not remain securely attached. The driver-facing camera is mounted in this area. Ford states that BlueCruise uses the driver-facing camera to monitor... Read more
Incident date: Aug 14, 2026
I am reporting a potential safety defect involving the upper steering column shroud and the driver-facing Driver Status Monitor Camera on my 2026 Ford Explorer equipped with BlueCruise. The upper steering column shroud became extremely loose and will not remain securely attached. The driver-facing camera is mounted in this area. Ford states that BlueCruise uses the driver-facing camera to monitor... Read more
Incident date: Aug 23, 2026
I own a 2026 Tesla Model Y, and I subscribe to and use Tesla's Full Self-Drive ("FSD") service. Whenever I have the car in FSD mode and take over control of the car, thereby turning off FSD, a box appears in the bottom left corner of the display screen in the car that the driver must use for all functions of the car. That box asks why I turned the FSD off and requires that I choose from 4 selectio... Read more
Incident date: Jul 31, 2026
I am on my third front differential in first in 2023, one in 2025 and now one in 2026. All M50I have this issue but the X5 M model does not.
Incident date: Aug 15, 2026
Subject: Request for Review of Recall Remedy Effectiveness – Ford Recall 24S78 / NHTSA Recall 24V-957 Vehicle: 2020 Ford F-250 Super Duty 6.7L Power Stroke VIN: [XXX] To Whom It May Concern: I am submitting this letter to document a significant safety event involving my 2020 Ford F-250 Super Duty and to request that NHTSA consider whether the current recall remedy associated with Ford Recall... Read more
Incident date: Aug 15, 2026
Subject: Request for Review of Recall Remedy Effectiveness – Ford Recall 24S78 / NHTSA Recall 24V-957 Vehicle: 2020 Ford F-250 Super Duty 6.7L Power Stroke VIN: [XXX] To Whom It May Concern: I am submitting this letter to document a significant safety event involving my 2020 Ford F-250 Super Duty and to request that NHTSA consider whether the current recall remedy associated with Ford Recall... Read more
Incident date: Aug 14, 2026
I am filing this complaint regarding our 2008 Honda Ridgeline, VIN [XXX], approximately 129,000 miles, concerning NHTSA Recall 22V-430 / Honda Campaign LCD. The vehicle has spent its life in [XXX], and Honda's VIN lookup showed this recall OPEN/INCOMPLETE. We experienced fuel leaking while fueling, and a piece of severely corroded metal associated with supporting/securing the fuel tank fell from ... Read more
Incident date: Jul 31, 2026
Yes, cracked cylinder wall. Coolant into engine. Known problem -The 2018 Ford Edge with the 2.0L EcoBoost engine is known for a critical design defect where coolant leaks into the cylinders due to a cracked cylinder wall or head gasket failure. This typically requires a full short-block or long-block engine replacement,
FORD
ESCAPE PHEV
(2021) - POWER TRAIN
Aug 24, 2026
Incident date: Oct 2, 2025
Power train lost during driving, suddenly the car lost the power and a light in the dashboard start blinking, it recovers after a few times turning it on and off, seems to be triggered by brake pedal press, car has been having issues since Oct 2025 after unplugged it
Incident date: Aug 23, 2026
The system that failed is the 12-volt battery hold-down assembly and associated electrical infrastructure, exactly as described under NHTSA Safety Recall Campaign Number 23V-729 (Toyota Recalls 23TA13 / 23TB13). The vehicle is fully preserved in its post-fire state and is completely available for physical inspection upon request.Safety was severely compromised as the vehicle experienced a sudden, ... Read more
Fire
Incident date: Jan 16, 2025
"While operating my 2016 Ford F-150, the vehicle lost power-steering assist. Ray Skillman Ford diagnosed an internal failure of the power steering control module and replaced the steering gear assembly. The vehicle had approximately 94,620 miles. Sudden loss of steering assist significantly increased the effort required to steer the truck and created a safety concern. The repair cost me $3,804.27.... Read more
EVENFLO
REVOLVE360 SLIM
(9999) - Carry Handle, Shell, Base
Aug 24, 2026
Incident date: Aug 2, 2026
FOREGROUND: The pivot point lock of the base failed. Images attached. If a hard stop occurred, the shell and secured child within would be a flying projectile. The failure is only seen if the shell is lifted off the base, which only occurs during reinstallations. The failure can also be completely missed if the pivot point lock stays lodged in the shell during reinstallation rather than being se... Read more
Incident date: Aug 23, 2026
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormally loud sound. No warning lights were illuminated. The failure had occurred at a busy intersection. The contact attempted to shift the gear shifter into park; however,... Read more
Incident date: Jul 22, 2026
Multiple errors Lane departure and advanced driver support, ACC LKAS, auto high beam, and braking system. Looking into this more i see lots of people with the same issue failing front facing camera and not a cheap fix. Is there any current investigations into this problem or a software upgrade? I clear the errors and they come back once car is turned off and back on. If no fix to the current syste... Read more
Incident date: Jul 22, 2026
Multiple errors Lane departure and advanced driver support, ACC LKAS, auto high beam, and braking system. Looking into this more i see lots of people with the same issue failing front facing camera and not a cheap fix. Is there any current investigations into this problem or a software upgrade? I clear the errors and they come back once car is turned off and back on. If no fix to the current syste... Read more
Incident date: Jul 22, 2026
Multiple errors Lane departure and advanced driver support, ACC LKAS, auto high beam, and braking system. Looking into this more i see lots of people with the same issue failing front facing camera and not a cheap fix. Is there any current investigations into this problem or a software upgrade? I clear the errors and they come back once car is turned off and back on. If no fix to the current syste... Read more
Incident date: Aug 7, 2026
The contact's wife owns a 2015 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (POWER TRAIN), and the vehicle was taken to the dealer where the recall repair was performed; however, the contact immediately began to experience intermittent transmission downshifts without warning. The dealer was notified of the failure, and the contact was made aware of Customer Sat... Read more
Incident date: Aug 19, 2026
The contact owns a 2017 Jeep Renegade. The contact stated that while driving at an undisclosed speed, the message "Left Brake Light Failure" was displayed. The contact disassembled the rear driver's side brake light and discovered that the wiring harness, turn signal, and brake light were melted. The vehicle was taken to the dealer, but the vehicle was not yet repaired. The manufacturer was not ma... Read more
Incident date: Aug 1, 2025
The ABS module on my jeep has failed. I've been put on a list to get a replacement part but have been on the list for 10 months with no indication of when my parts order will be fulfilled. The failed ABS module caused the BRAKE, ABS and TCS warning lights to be on. I am driving a vehicle under unsafe conditions and the manufacturer does not care.
Incident date: Jul 12, 2026
On my 2017 Acura MDX SH-AWD with approximately 112,000 miles, the engine experienced a sudden catastrophic failure while I was traveling at highway speed. The vehicle abruptly lost power, the accelerator became unresponsive, smoke came from the vehicle hood and exhaust area, and multiple warning lights illuminated. The failure occurred with no advance warning and created a serious safety risk beca... Read more
Incident date: Jul 12, 2026
On my 2017 Acura MDX SH-AWD with approximately 112,000 miles, the engine experienced a sudden catastrophic failure while I was traveling at highway speed. The vehicle abruptly lost power, the accelerator became unresponsive, smoke came from the vehicle hood and exhaust area, and multiple warning lights illuminated. The failure occurred with no advance warning and created a serious safety risk beca... Read more
Incident date: Jul 12, 2026
On my 2017 Acura MDX SH-AWD with approximately 112,000 miles, the engine experienced a sudden catastrophic failure while I was traveling at highway speed. The vehicle abruptly lost power, the accelerator became unresponsive, smoke came from the vehicle hood and exhaust area, and multiple warning lights illuminated. The failure occurred with no advance warning and created a serious safety risk beca... Read more
Incident date: Jul 2, 2026
When entering the vehicle with a key fob that is programmed for a saved seat setting for the driver, the chair back begins to recline all the way. This could crush a passenger seated behind them.
Incident date: Aug 3, 2026
A recall fix was done for the back up camera about a year ago. That was a national recall for an issue with the system. My car started the same exact issue about 3 weeks ago. No back up camera, pink or blue screen, glitchy. I contacted Nissan about it and it didn't seem like they wanted to make the repair again or fix the issue at no cost. I was wondering if other owners have had the same issue a... Read more
Incident date: Aug 3, 2026
A recall fix was done for the back up camera about a year ago. That was a national recall for an issue with the system. My car started the same exact issue about 3 weeks ago. No back up camera, pink or blue screen, glitchy. I contacted Nissan about it and it didn't seem like they wanted to make the repair again or fix the issue at no cost. I was wondering if other owners have had the same issue a... Read more
Incident date: Aug 23, 2026
The contact owns a 2026 Nissan Rogue. The contact stated that while the vehicle was parked, the contact entered the vehicle and there was a loud abnormal sound coming from the rear of the vehicle. The contact exited the vehicle, walked to the rear of the vehicle, and discovered that the rear glass had exploded. No warning lights were illuminated. A dealer was not contacted. The vehicle was not rep... Read more
VOLKSWAGEN
PASSAT
(2020) - FUEL/PROPULSION SYSTEM
Aug 24, 2026
Incident date: Aug 21, 2026
While driving and after, we noticed gas fumes both inside and outside of vehicle. The gas tank was approximately half full. Became very concerned over the the possibility of a fire. Did research online and realized that this was and is a common problem with older models of the Passad (ours is a 2020 model that we bought new and had zero accidents) plus Jetta and Golf models. We took it to a VW Dea... Read more
Incident date: Aug 23, 2026
Complete engine failure at 75MPH. Vehicle only has 5000 miles on it.
Incident date: Aug 19, 2026
COMPONENT OR SYSTEM FAILED - GMC Dealership replacing fuel pump. SAFETY OR SAFETY OF OTHERS AT RISK - stalled in remote area with no internet/cell service. In order to get to safety we travelled 13 miles of narrow 2 lane roads with no shoulder or escape areas. Road included 3 miles of a steep downhill grade. HAS THE PROBLEM BEEN REPRODUCED OR CONFIRMED BY A DEALER - Yes, Walser GMC [XXX] WERE THER... Read more
GMC
SIERRA 3500
(2015) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Aug 24, 2026
Incident date: Aug 10, 2026
The contact owns a 2015 GMC Sierra 3500. The contact stated that the brake pedal and accelerator pedal lifted while depressed, causing the engine to rev. There were no warning lights illuminated. The dealer was contacted and made aware of the failure. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the issue. The failure mileage was approxi... Read more
GMC
SIERRA 3500
(2015) - SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Aug 24, 2026
Incident date: Aug 10, 2026
The contact owns a 2015 GMC Sierra 3500. The contact stated that the brake pedal and accelerator pedal lifted while depressed, causing the engine to rev. There were no warning lights illuminated. The dealer was contacted and made aware of the failure. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the issue. The failure mileage was approxi... Read more
Incident date: May 6, 2026
It just started happening. Sweet smelling white fumes emitting from exhaust pipes and engine. Mechanic said not to drive it. It was a head gasket issue. Repair cost estimate at $10,000. I needed a car . Fix or buy?? No time to fix. Sold to car yard for $3,800. Car was pristine. Garaged, about 50,000 miles. Caused a financial hardship and I was stranded 200 miles from home.
Incident date: Aug 21, 2026
Software updates causing mechanical issues. Most recent software update blew the compressor and pump causing the AC to go out. According to volvo service department this is a widespread issue with their software updates for the EX90, who knows what other mechanical issues it may be causing. Safety issue as its 115 degrees outside and car only blows hot air.
Incident date: Aug 21, 2026
Software updates causing mechanical issues. Most recent software update blew the compressor and pump causing the AC to go out. According to volvo service department this is a widespread issue with their software updates for the EX90, who knows what other mechanical issues it may be causing. Safety issue as its 115 degrees outside and car only blows hot air.
Incident date: Jul 21, 2026
I bought this car new in 2015, when I was at 97000 miles they had to replace the motor and turbo, I am now at 155844 and they are telling me that basically all 4 cylinders have low compression, cylinder 3 is the worst. They are telling me that this car has to have a new motor. I have not done anything to this vehicle to cause no compression. They want me to pay around 8800.00 to get this fixed.
Incident date: Aug 24, 2024
The contact owns a 2012 GMC Yukon. The contact stated that the radiator and the water pump were previously replaced due to an overheating failure. The contact stated that while driving at various speeds, the engine made a knocking sound. No warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed with engine lifter failure. The contact replaced the spark plugs on se... Read more
Incident date: Oct 1, 2025
The contact owns a 2016 Ford Fusion. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). While reversing, the back over prevention screen went blank. The contact crashed into a parked Ford Escape approximately 20 feet away, due to the failure. There were no reported injuries. No air bag deployed. A Police report was not filed. The local ... Read more
Crash
Incident date: Aug 19, 2026
Approximately 3 miles from my residence my car display flashed "Reduced Engine Power" and slowed down. When I reached a stop sign and tried to stop, my brakes were stiff and I was unable to stop. I went through the stop sign. I continued to my residence at 10mph and backed into a parking space with a curb to help stop my vehicle. I turned the car off and called a mechanic to come look at my car. I... Read more
Incident date: Aug 19, 2026
Approximately 3 miles from my residence my car display flashed "Reduced Engine Power" and slowed down. When I reached a stop sign and tried to stop, my brakes were stiff and I was unable to stop. I went through the stop sign. I continued to my residence at 10mph and backed into a parking space with a curb to help stop my vehicle. I turned the car off and called a mechanic to come look at my car. I... Read more
Incident date: Aug 19, 2026
Approximately 3 miles from my residence my car display flashed "Reduced Engine Power" and slowed down. When I reached a stop sign and tried to stop, my brakes were stiff and I was unable to stop. I went through the stop sign. I continued to my residence at 10mph and backed into a parking space with a curb to help stop my vehicle. I turned the car off and called a mechanic to come look at my car. I... Read more
Incident date: Jan 1, 2026
ONSTAR module does not work. GM dealership claims the hardworking malfunctions and needs replacement for $800. Onstar is advertised as a safety feature that is now unable to be used.
GMC
SIERRA 1500
(2026) - ELECTRICAL SYSTEM
Aug 24, 2026
Incident date: Jul 3, 2026
The contact owns a 2026 GMC Sierra 1500. The contact stated that intermittently there was no sound while the turn signals were activated, and the radio and incoming calls failed to be audible. The issue often lasted all day or for an hour or two before returning to normal. The contact associated the failure GM Technical Service Bulletin: PIT6406 (or PIT6406F), but the dealer stated the vehicle was... Read more
Incident date: Aug 23, 2026
I would like to register a formal complaint regarding the front seats in my 2026 Honda Passport TrailSport Elite. The seat ventilation system creates significant discomfort around the tailbone, making it extremely difficult to tolerate drives of any meaningful length. I did not raise this concern sooner because my wife typically drives the vehicle and had accepted the discomfort as “normal.” I... Read more
Incident date: Apr 27, 2026
My wife was driving my SUV while I was a passenger. We were in the left lane, and put the left turn signal on while traveling south bound approaching an intersection to take a left turn (traveling approximately 3-5 Miles Per Hour and slowing) at the traffic light (traffic light was green). There was a car in front of us that had stopped waiting for oncoming traffic to clear and make the same left ... Read more
Crash
Incident date: Apr 27, 2026
My wife was driving my SUV while I was a passenger. We were in the left lane, and put the left turn signal on while traveling south bound approaching an intersection to take a left turn (traveling approximately 3-5 Miles Per Hour and slowing) at the traffic light (traffic light was green). There was a car in front of us that had stopped waiting for oncoming traffic to clear and make the same left ... Read more
Crash
Incident date: Apr 27, 2026
My wife was driving my SUV while I was a passenger. We were in the left lane, and put the left turn signal on while traveling south bound approaching an intersection to take a left turn (traveling approximately 3-5 Miles Per Hour and slowing) at the traffic light (traffic light was green). There was a car in front of us that had stopped waiting for oncoming traffic to clear and make the same left ... Read more
Crash
Incident date: Aug 20, 2026
On August 20 i received an update for the Uconnect blue screen in reverse recall. In doing this update it created a new problem with the u connect screen creating a blinding/distracting light in night time driving. They removed a setting theme mode which would keep the screen in dark mode. Without this setting the screen is in white mode. No other setting within the u connect settings will red... Read more
Incident date: Aug 20, 2026
On August 20 i received an update for the Uconnect blue screen in reverse recall. In doing this update it created a new problem with the u connect screen creating a blinding/distracting light in night time driving. They removed a setting theme mode which would keep the screen in dark mode. Without this setting the screen is in white mode. No other setting within the u connect settings will red... Read more
Incident date: Aug 20, 2026
On August 20 i received an update for the Uconnect blue screen in reverse recall. In doing this update it created a new problem with the u connect screen creating a blinding/distracting light in night time driving. They removed a setting theme mode which would keep the screen in dark mode. Without this setting the screen is in white mode. No other setting within the u connect settings will red... Read more
Incident date: Aug 12, 2026
The contact owns a 2015 Ford F-150. The contact stated that while driving 55 MPH, the transmission downshifted from 5th to 4th gear, and the vehicle decelerated to 35 MPH. The failure reoccurred, and the transmission downshifted from 3rd to 1st, and the vehicle lost automotive power. The message “Service Vehicle Soon” was displayed and the check engine warning lights were illuminated. The vehi... Read more