Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 118 of 44,303 (2,215,138 complaints)
Incident date: May 7, 2026
I just bought this car and discovered that the steering system is actually unsafe; the vehicle makes noises and vibrates at the steering column.
Incident date: May 9, 2024
The touch screen display malfunctions and is often either unresponsive or it has ghost touches and moves across various screens while you are driving and during navigation. The system will make calls, activate voice assistance, move the map when navigation is active to where you can no longer see your route, switch between audio sources, open random apps, etc while driving leading to distraction. ... Read more
Incident date: May 9, 2024
The touch screen display malfunctions and is often either unresponsive or it has ghost touches and moves across various screens while you are driving and during navigation. The system will make calls, activate voice assistance, move the map when navigation is active to where you can no longer see your route, switch between audio sources, open random apps, etc while driving leading to distraction. ... Read more
Incident date: Apr 24, 2026
Dealer Gladiator Auto Sales LLC, 7040 NW 77th Ter #1, Medley FL 33166 sold me this vehicle on [XXX] stating 98,854 miles as ACTUAL MILEAGE on contract and FL Form 82042. Florida title record shows 170,520 miles on 07/27/2019 and current brand NOT ACTUAL MILEAGE. Odometer rolled back 71,666 miles. This is federal odometer fraud. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA... Read more
CHEVROLET
SILVERADO 1500
(2013) — AIR BAGS
May 23, 2026
Incident date: Mar 17, 2026
I am submitting this complaint regarding an unrepaired Takata airbag recall associated with my vehicle VIN and concerns related to dealership representations and compliance charges at the time of sale. My vehicle currently shows an active unrepaired Takata airbag recall under NHTSA Recall Number 21V053 with recall status listed as “Recall Incomplete.” The recall states that the passenger-side... Read more
Incident date: May 2, 2026
Major steering issues car loses the power steering randomly, will be driving around a corner and the car won’t turn at all very dangerous car only has 13,000 miles on it
Incident date: May 21, 2026
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
Incident date: May 21, 2026
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
Incident date: May 21, 2026
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
Incident date: May 22, 2026
The fuel management system leaked from car causing fuel to pour out of 2018 chevy equinox d2
Incident date: May 22, 2026
The adaptive cruise, automatic emergency braking, and forward collision warning turns off randomly and the warning lights come on saying they are not working and to take it to the dealership. This has happened around 8 to 10 times. The first being under 1000 miles. I took it to the dealership then and they said nothing was wrong and I need to keep the sensors clean. It makes no difference if the c... Read more
Incident date: May 22, 2026
The adaptive cruise, automatic emergency braking, and forward collision warning turns off randomly and the warning lights come on saying they are not working and to take it to the dealership. This has happened around 8 to 10 times. The first being under 1000 miles. I took it to the dealership then and they said nothing was wrong and I need to keep the sensors clean. It makes no difference if the c... Read more
Incident date: May 22, 2026
The adaptive cruise, automatic emergency braking, and forward collision warning turns off randomly and the warning lights come on saying they are not working and to take it to the dealership. This has happened around 8 to 10 times. The first being under 1000 miles. I took it to the dealership then and they said nothing was wrong and I need to keep the sensors clean. It makes no difference if the c... Read more
CHEVROLET
SILVERADO 1500
(2019) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 23, 2026
Incident date: May 11, 2026
Esc system Poor braking. Engine idling rough. Almost hit another car
CHEVROLET
SILVERADO 1500
(2019) — UNKNOWN OR OTHER
May 23, 2026
Incident date: May 11, 2026
Esc system Poor braking. Engine idling rough. Almost hit another car
Incident date: May 22, 2026
245/50R-20 pirelli scorpion weather active xl. Unknown cause. 5/22/2026 found bulge in passenger side front tire outer sidewall. Tire can be kept for inspection
PIRELLI
SCORPION ZERO ALLSEASON
(9999) — TIRES:SIDEWALL
May 23, 2026
Incident date: May 22, 2026
245/50R-20 pirelli scorpion weather active xl. Unknown cause. 5/22/2026 found bulge in passenger side front tire outer sidewall. Tire can be kept for inspection
Incident date: Feb 3, 2026
hello my name is [XXX] and I bought this 2014 Ford focus from a private dealer without being told what was wrong with the car for 4100 dollars and since I have had it it's been giving me problems it has a salvaged title.also it sounds like the inside of the hood is gurgling water ,sometimes it won't go in to reverse,it has a hard start the tcm module needs to be replaced and I guess it has someth... Read more
Incident date: Feb 3, 2026
hello my name is [XXX] and I bought this 2014 Ford focus from a private dealer without being told what was wrong with the car for 4100 dollars and since I have had it it's been giving me problems it has a salvaged title.also it sounds like the inside of the hood is gurgling water ,sometimes it won't go in to reverse,it has a hard start the tcm module needs to be replaced and I guess it has someth... Read more
Incident date: Feb 3, 2026
hello my name is [XXX] and I bought this 2014 Ford focus from a private dealer without being told what was wrong with the car for 4100 dollars and since I have had it it's been giving me problems it has a salvaged title.also it sounds like the inside of the hood is gurgling water ,sometimes it won't go in to reverse,it has a hard start the tcm module needs to be replaced and I guess it has someth... Read more
RAM
2500
(2018) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
May 23, 2026
Incident date: Mar 20, 2026
My 2018 Ram 2500 is under recall for the ABS. My ABS light comes on and dings all the time. I'm planning a 2000 mile trip pulling my camper in July and when I took my truck to my dealer they said the parts aren't available for the 2500 only for certain model 3500. Since this is a safety issue Ram should have a correction by now! I received my notification over a year ago!
Incident date: Feb 1, 2026
Car loses power and made a loud clunk noise. Warning light said service 4wd. Problem Transfer case needs to be replaced. Happened at 62,000 miles. 2019 Jeep Cherokee ltd with 4x4 and 6 cyl.
Incident date: May 22, 2026
Car indicated 12v battery was critically low and that I should stop safely. I was just starting it in a parking lot. This is a classic ICCU failure and the car is up to date on all recall updates. The car requires manual key unlocking for outside access at this point, and the rear hatch is only unlockable using the manual release mechanism which is recessed into the rear hatch and needs the ke... Read more
Incident date: May 22, 2026
Car indicated 12v battery was critically low and that I should stop safely. I was just starting it in a parking lot. This is a classic ICCU failure and the car is up to date on all recall updates. The car requires manual key unlocking for outside access at this point, and the rear hatch is only unlockable using the manual release mechanism which is recessed into the rear hatch and needs the ke... Read more
Incident date: May 22, 2026
Car indicated 12v battery was critically low and that I should stop safely. I was just starting it in a parking lot. This is a classic ICCU failure and the car is up to date on all recall updates. The car requires manual key unlocking for outside access at this point, and the rear hatch is only unlockable using the manual release mechanism which is recessed into the rear hatch and needs the ke... Read more
Incident date: May 20, 2026
When the cover was removed for cleaning, a clean break was discovered straight down the full headrest styrofoam where it extends out to the sides from the flat back where the child places its head. The car seat has been in no accidents and there is no way to know how long the foam had been like that since the cover had been covering it. The company claimed that the entire car seat needs to be repl... Read more
Incident date: Apr 23, 2026
A major drivetrain service and repair was completed by an authorized manufacturer dealership. After picking up the vehicle, an unusual front-end/steering noise was immediately reported to the staff. Over just 390 miles of driving, the symptom worsened. A subsequent formal inspection by a separate, independent authorized service center confirmed the root cause of the safety failure: the primary axl... Read more
Incident date: Apr 23, 2026
A major drivetrain service and repair was completed by an authorized manufacturer dealership. After picking up the vehicle, an unusual front-end/steering noise was immediately reported to the staff. Over just 390 miles of driving, the symptom worsened. A subsequent formal inspection by a separate, independent authorized service center confirmed the root cause of the safety failure: the primary axl... Read more
Incident date: Apr 23, 2026
A major drivetrain service and repair was completed by an authorized manufacturer dealership. After picking up the vehicle, an unusual front-end/steering noise was immediately reported to the staff. Over just 390 miles of driving, the symptom worsened. A subsequent formal inspection by a separate, independent authorized service center confirmed the root cause of the safety failure: the primary axl... Read more
Incident date: May 2, 2026
I was driving on a Texas highway on May 2 at the speed limit of 75 mph with the car on cruise control. It was a sunny day and traffic was light. Suddenly, without warning, or apparent cause the car went into a hard brake and the collision avoidance signals were beeping and flashing. The car behind me had to hard brake to avoid collision. I pulled over to the shoulder but as soon as I put my fo... Read more
Incident date: May 2, 2026
I was driving on a Texas highway on May 2 at the speed limit of 75 mph with the car on cruise control. It was a sunny day and traffic was light. Suddenly, without warning, or apparent cause the car went into a hard brake and the collision avoidance signals were beeping and flashing. The car behind me had to hard brake to avoid collision. I pulled over to the shoulder but as soon as I put my fo... Read more
Incident date: May 2, 2026
I was driving on a Texas highway on May 2 at the speed limit of 75 mph with the car on cruise control. It was a sunny day and traffic was light. Suddenly, without warning, or apparent cause the car went into a hard brake and the collision avoidance signals were beeping and flashing. The car behind me had to hard brake to avoid collision. I pulled over to the shoulder but as soon as I put my fo... Read more
Incident date: May 22, 2026
We were in my vehicle. An audi q7 2021 driving in the highway ([XXX]) Headed to Ohio from Florida and during a traffic jam all the sudden my car stopped and will not react and was “stucked in park” and transmission malfunction, parking brake malfunction, start/stop system malfunction codes popped up all at once. So scary and cars started to move and we couldn’t. Luckily we were able to get ... Read more
Incident date: Oct 1, 2025
Back up camera works only intermittently.
Incident date: May 21, 2026
I was driving to a restaurant and out of nowhere started hearing this metal-on-metal sound 1/4 mile before I got there. I pulled into the parking lot and it kept getting worse, so I called Rivian to tow the car. They confirmed it was a hub and shaft bolt that came loose. I have video of the sound it made if needed. The Rivian technicians took the pictures that I am uploading here.
Incident date: May 11, 2026
I am submitting this complaint regarding a known exhaust manifold/flex pipe failure affecting my 2020 Subaru Ascent Touring (VIN: [XXX] ). My vehicle was diagnosed by a Subaru dealership with a “broken flex pipe on the header” causing excessive exhaust noise and exhaust leak concerns. Repair estimate was slightly over $2,000. After researching the issue, I discovered numerous reports from ot... Read more
Incident date: May 2, 2016
The exterior lighting does not light up as warranted. It is impossible to see at night due to the lack of lighting from the headlights. The problem was confirmed with the dealership, however I was told to replace the bulbs which I had done. Replacing the bulbs did not fix the issue so I went back to the dealership and told them again. I was told I would have to replace the entire headlight unit in... Read more
Incident date: Apr 28, 2026
TO NTSA - 2025 Mazda CX-50 Premium Turbo Plus - Purchased [XXX] - Less than 2,000 miles Driving north on [XXX] , I took exit [XXX] . When slowing to change to the right-hand lane, it surged then rapidly accelerated. Stepping on the brake did not slow it down, increased acceleration. To avoid hitting cars in my lane, I jumped the curb to the frontage road, continually pumping on the b... Read more
Crash
Incident date: May 13, 2026
Under the following recall [XXX] Recall was performed in 2022 by Ford of Upland by replacing only the brake fluid. The problem resurfaced just as described in the recall a while back. I contacted Ford on 5/21 they contacted the dealer who refused to repair at no cost. Car is currently at independent respected shop who confirmed that the ABS pump/module is shot and is gummed up. Recall by ford of... Read more
Incident date: Mar 28, 2026
Vehicle experienced sudden severe loss of motive power consistent with Ford Safety Recall 23S64 (NHTSA Campaign 23V905000). Prior to repair, the vehicle entered limp mode and could not accelerate beyond approximately 30 to 35 MPH. Low oil pressure warning indicators and check engine light illuminated repeatedly. Engine produced abnormal grinding and strained startup noises. Vehicle also experience... Read more
Incident date: Mar 28, 2026
Vehicle experienced sudden severe loss of motive power consistent with Ford Safety Recall 23S64 (NHTSA Campaign 23V905000). Prior to repair, the vehicle entered limp mode and could not accelerate beyond approximately 30 to 35 MPH. Low oil pressure warning indicators and check engine light illuminated repeatedly. Engine produced abnormal grinding and strained startup noises. Vehicle also experience... Read more
Incident date: Mar 28, 2026
Vehicle experienced sudden severe loss of motive power consistent with Ford Safety Recall 23S64 (NHTSA Campaign 23V905000). Prior to repair, the vehicle entered limp mode and could not accelerate beyond approximately 30 to 35 MPH. Low oil pressure warning indicators and check engine light illuminated repeatedly. Engine produced abnormal grinding and strained startup noises. Vehicle also experience... Read more
Incident date: May 22, 2026
When driving, the steering wheel became less responsive. The next day, we drove a few hundred miles and got gas. After turning the car back on, the steering became even less responsive, resulting in a lot of force being needed to be used in order to turn the vehicle. In addition to this, the car was extremely difficult to keep straight, making driving on a single-lane road extremely dangerous. We... Read more
Incident date: May 22, 2026
I feel that the recent hyundai Tucson recall should be expanded to 2024 palisades. My sensors often go off when it is unnecessary on my palisade. Additionally, I feel like recall NHTSA Recall Number 25V607000 has not been corrected in a timely manner. I've requested to my local dealership to fix this recall multiple times and each time have been told they don't have the parts and its "slow movin... Read more
Incident date: May 22, 2026
I feel that the recent hyundai Tucson recall should be expanded to 2024 palisades. My sensors often go off when it is unnecessary on my palisade. Additionally, I feel like recall NHTSA Recall Number 25V607000 has not been corrected in a timely manner. I've requested to my local dealership to fix this recall multiple times and each time have been told they don't have the parts and its "slow movin... Read more
Incident date: Mar 16, 2026
When stopping for a redlight the 10r80 transmission locks itself into 10th gear. I have taken 7 or 8 actual videos for proof of that. Also when leaving a intersection the transmission runs up to the rev limiter in 1st gear then slams into 2,3,4 and 5th gear. Unfortunately I don’t have that on video because I am already moving when it happens. Also unfortunate for me is I called the local dealers... Read more
LAND ROVER
DISCOVERY
(2020) — SERVICE BRAKES
May 22, 2026
Incident date: May 15, 2026
My mom was run over and killed by her vehicle on 5/15.
Crash
1 deaths
Incident date: Apr 8, 2026
On [XXX] while traveling to NJ, the vehicle displayed "check electrical system" and would not accept a charge. With only 40 miles of range remaining, I drove the vehicle to Jack Daniels KIA. It is STILL at the dealership, and neither the dealer nor KIA Corp has provided a date that the car will be repaired. The dealer told me that it is covered under the 100kmi powertrain warranty, but that KIA co... Read more
Incident date: Apr 8, 2026
On [XXX] while traveling to NJ, the vehicle displayed "check electrical system" and would not accept a charge. With only 40 miles of range remaining, I drove the vehicle to Jack Daniels KIA. It is STILL at the dealership, and neither the dealer nor KIA Corp has provided a date that the car will be repaired. The dealer told me that it is covered under the 100kmi powertrain warranty, but that KIA co... Read more