Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 112 of 44,303 (2,215,138 complaints)
Incident date: May 24, 2026
Fuel pump has been repaired twice since I bought the vehicle brand new and now it’s faulty again it’s going to the dealership for a third time again
TOYOTA
GRAND HIGHLANDER
(2025) — LANE DEPARTURE: ASSIST
May 25, 2026
Incident date: May 21, 2026
While driving my new Grand Highlander, I have experienced a serious and recurring safety issue. Even with lane assist turned off, the vehicle automatically steers to the right when I exit a regular highway — apparently misinterpreting the widening road as a lane shift. When this happens, the steering overrides my input and I am forced to pull the wheel hard to regain control and stay in my lane.... Read more
TOYOTA
GRAND HIGHLANDER
(2025) — STEERING
May 25, 2026
Incident date: May 21, 2026
While driving my new Grand Highlander, I have experienced a serious and recurring safety issue. Even with lane assist turned off, the vehicle automatically steers to the right when I exit a regular highway — apparently misinterpreting the widening road as a lane shift. When this happens, the steering overrides my input and I am forced to pull the wheel hard to regain control and stay in my lane.... Read more
Incident date: May 22, 2026
Failed door check attachment point on driver side. Door has issues when opening and closing.
MERCEDES-BENZ
EQB 250+
(2023) — ELECTRICAL SYSTEM
May 25, 2026
Incident date: Apr 25, 2026
Mercedes has not provided any remedy for NHTSA Recall Number26V073. We have written the following email on April 26, 2026 but have not received any reply. Please find attached letter we have written to Mercedes.
Incident date: May 8, 2026
I recently experienced significant transmission issues, specifically hard engage in reverse (cold), and failure to shift higher than 3rd gear. The rear axle is leaking and the front axle is shaking. My jeep has the P0733 code for the D-clutch failure confirmed at a Jeep dealership, along with the steering damper Campaign XF1 and the Dana M220 axle (TSB 03-001-23) and should be included in these TS... Read more
Incident date: May 23, 2026
The rear defroster malfunctioned and caused the rear glass to reach a high temperature, and it started raining outside, and it caused the rear glass to shatter. No known issues before? We come to this conclusion by looking at the black overheating marks on the glass after it shattered.
Incident date: May 3, 2026
When driving on freeway and roads rear wheels suddenly lock up, other times it suddenly down shifts. it is dangerous. I phone dealer who said no known fix. Warning says multiple errors on dash. First happened on May 3rd, 2026
Incident date: May 18, 2026
Low voltage battery system Safety is at risk because vehicle could loose power and be forced into a turtle mode cause injury from sudden slow down Yes there were warning lights This is a continued problem identified but other owners and consistently replaced
Incident date: May 15, 2025
The driver’s seat backrest (lumbar support area) constantly pops and shifts (makes physical movement) while accelerating, braking, going over bumps, and when making body adjustments. I have already visited the Toyota dealership five times for this defect, but Toyota has been unable to fix the issue. The Toyota dealer first replaced the lumbar support, and subsequent attempts involved temporary m... Read more
Incident date: Dec 17, 2024
My Jeep Grand Cherokee 4xe has an active safety recall involving possible catastrophic engine failure, fire risk, and sudden loss of propulsion. The manufacturer recall states that sand contamination inside the engine may lead to engine failure and vehicle fire. The recall remains incomplete and the manufacturer states the repair remedy is still under development. I was informed that repair parts... Read more
Incident date: Dec 17, 2024
My Jeep Grand Cherokee 4xe has an active safety recall involving possible catastrophic engine failure, fire risk, and sudden loss of propulsion. The manufacturer recall states that sand contamination inside the engine may lead to engine failure and vehicle fire. The recall remains incomplete and the manufacturer states the repair remedy is still under development. I was informed that repair parts... Read more
Incident date: May 9, 2026
I was operating a 2024 Kia Telluride and was fully stopped in traffic when my vehicle was rear-ended by another vehicle. Immediately after the impact, my vehicle experienced apparent unintended forward propulsion/movement despite my braking attempts. Following the collision, the vehicle continued moving/driving forward for approximately 20 seconds and did not respond normally to brake input. The ... Read more
Crash
Incident date: May 9, 2026
I was operating a 2024 Kia Telluride and was fully stopped in traffic when my vehicle was rear-ended by another vehicle. Immediately after the impact, my vehicle experienced apparent unintended forward propulsion/movement despite my braking attempts. Following the collision, the vehicle continued moving/driving forward for approximately 20 seconds and did not respond normally to brake input. The ... Read more
Crash
Incident date: May 9, 2026
I was operating a 2024 Kia Telluride and was fully stopped in traffic when my vehicle was rear-ended by another vehicle. Immediately after the impact, my vehicle experienced apparent unintended forward propulsion/movement despite my braking attempts. Following the collision, the vehicle continued moving/driving forward for approximately 20 seconds and did not respond normally to brake input. The ... Read more
Crash
Incident date: Apr 30, 2026
The rear taligate track light for brakes is not working. Some of the lights are out when braking
Incident date: May 24, 2026
1. The sensor on the backup camera doesn't often detect someone behind the vehicle. This has occured for the last couple of years. 2. The hatch has also started to short out, popping open when the car is off, refusing to unlock etc. I heard my hatch make the latch sound and then got down the road a bit and it was open about a foot. I could have hurt someone. I can't get into my trunk about 50%og ... Read more
Incident date: May 24, 2026
1. The sensor on the backup camera doesn't often detect someone behind the vehicle. This has occured for the last couple of years. 2. The hatch has also started to short out, popping open when the car is off, refusing to unlock etc. I heard my hatch make the latch sound and then got down the road a bit and it was open about a foot. I could have hurt someone. I can't get into my trunk about 50%og ... Read more
VOLKSWAGEN
TIGUAN
(2024) — ELECTRICAL SYSTEM
May 24, 2026
Incident date: Apr 13, 2026
So we took it into Volkswagen in Texarkana Texas. They had the car for an entire week. They said they updated something. The first day we got it back. My daughter drove it and the lane assist turned off. The dealership told us it’s a known issue and then it happens when it’s in the sun well, this was at night at eight something p.m. I’m attaching a photo. If this is a known issue because w... Read more
JEEP
GRAND WAGONEER
(2023) — ELECTRICAL SYSTEM
May 24, 2026
Incident date: May 21, 2026
I was at a stoplight, waiting to making a U-turn. The light turned green release the brake and went to hit the gas. The entire vehicle shut off. I lost all power and had to restart the vehicle in the middle of the intersection with vehicles behind me. It took at least 30 seconds and I ended up having to wait a cycle on the light because I couldn’t go at the time. Once I got the car back on, I lo... Read more
JEEP
GRAND WAGONEER
(2023) — ENGINE
May 24, 2026
Incident date: May 21, 2026
I was at a stoplight, waiting to making a U-turn. The light turned green release the brake and went to hit the gas. The entire vehicle shut off. I lost all power and had to restart the vehicle in the middle of the intersection with vehicles behind me. It took at least 30 seconds and I ended up having to wait a cycle on the light because I couldn’t go at the time. Once I got the car back on, I lo... Read more
Incident date: Feb 1, 2022
Several years of ABS check light illuminated. No ABS, no cruise control. Started intermittently then became permanent. Diesel shop diagnosed defective HCU/ABS module. Local RAM dealer parts department doesn’t have parts for years - “ indefinite back order”, they say.
Incident date: May 22, 2026
Moon roof sunshade is defective, when button is pressed to open the shade, it drops down blocking view out the rear window. This seems to be a know problem on ford explorers which is a major safety concern.
Incident date: Jul 15, 2025
The engine in my 2017 Hyundai Santa Fe Sport equipped with the 2.4L Theta II GDI engine is experiencing severe excessive oil consumption. The vehicle consumes approximately 2–2.5 quarts of oil every 1,000 miles despite multiple repair attempts and dealership-performed combustion cleaning procedures. Hyundai Motor America and the dealership documented the condition under PA #[XXX] and recommended... Read more
Incident date: May 10, 2022
> The engine block is cracked internally due to a known design defect in the 2.0L EcoBoost. Coolant is leaking into the combustion chambers through cracks in the cylinder walls. This causes white smoke from exhaust, misfires, and coolant loss with no external leak. Ford acknowledged this in TSB 19-2346 and TSB 22-2229 but has not recalled the 2.0L engines. Engine could fail while driving at highwa... Read more
Incident date: May 15, 2026
The head gasket malfunctioned/ broke. It has been confirmed by the Honda dealer where I currently have my vehicle. There were no messages or symptoms prior to failure. My safety and others were put at risk because my vehicle began to turn off as I was driving up a hill with no warning. The vehicle began to decelerate.
Incident date: Apr 29, 2026
Engine coolant intrusion. Known issue with these cars apparently that Ford needs to step up and fix/replace their design flaw. The fact car dealerships sell these ticking time bombs to unknowing customers is ridiculous.
Incident date: May 21, 2026
Second time in the five months I have owned the car that I need to replace the windshield in its entirety. Not only does it chip incredibly easily, but any chip immediately becomes a large crack, usually overnight and definitely before Safelite or a similar company can be called to try to fix it. In addition to being dangerously fragile and very expensive to fix - although very lucrative for Tesla... Read more
Incident date: May 24, 2026
My 2022 Honda CRV is experiencing a "STICKY or CATCHING" steering wheel under normal driving conditions. The vehicle will not self-correct to the center unless some manual effort is attempted. (Especially when re-centering from a left-hand curve). The issue has become increasingly more pronounced over time. It became apparent that this was a design flaw once I began to investigate the problem on... Read more
Incident date: May 24, 2026
Adaptive cruise control slams on the brakes at highway speed alleging “curvature assist” on flat, straight roads. Dealer replaced firmware and problem persists. Defect appears to be inherent to adaptive cruise control
Incident date: May 24, 2026
Adaptive cruise control slams on the brakes at highway speed alleging “curvature assist” on flat, straight roads. Dealer replaced firmware and problem persists. Defect appears to be inherent to adaptive cruise control
Incident date: May 22, 2026
My car caught on fire on [CCC] and it's completely burned down, a total loss. Following is information about my car and some summary of what happened. Car information: - Mazda CX5 2024 - Bought in June or July 2024(car payment only made 22 times so far) - Odometer 24,445mi(as of 05/15/2026) What happened: - In [XXX] Friday afternoon, I was in Bellevue and noticed an engine overheat warning. So, ... Read more
Fire
Incident date: Apr 6, 2026
Error code, cylinder 2. This is 2018 Ford Edge 2L ecoboost and personal mechanic looked in cylinder and saw small amount of coolant. The car is sitting at Ford dealership in Albemarle NC at this time for full diagnostics. The car has mostly been parked since getting error code but husband said coolant is full, oil looks normal, is not cloudy and car drove fine to dealership. We are hoping this wil... Read more
VOLKSWAGEN
TAOS
(2022) — SERVICE BRAKES
May 24, 2026
Incident date: Sep 10, 2025
Electronic parking brake engaged randomly when getting gas and would not disengage letting me leave the pump
VOLKSWAGEN
TAOS
(2022) — ELECTRICAL SYSTEM
May 24, 2026
Incident date: Sep 10, 2025
Electronic parking brake engaged randomly when getting gas and would not disengage letting me leave the pump
Incident date: May 24, 2026
While driving on a parkway, the back rear window just suddenly exploded. I had a minor child sitting in the back seat and wife in the front passenger seat. When the sound of the explosion happen we thought we got hit with a rock or someone shot at the vehicle. I had to take the next exit to get off the road since it is raining and it was too dangerous to pull over on the side. I called to make a p... Read more
Incident date: Sep 29, 2025
Wrench light, downshifting, bouncing around gears
Incident date: May 23, 2026
Following completion of Recall Campaign 296, the third-row rear seat continued to exhibit the same hazardous behavior the recall was intended to correct. During testing, the power-folding third-row seat fully closed onto a U.S. military-issued Kevlar helmet and remained latched in the fully seated/down position without reversing or detecting an obstruction. This demonstrates that the recall remedy... Read more
Incident date: May 23, 2026
Following completion of Recall Campaign 296, the third-row rear seat continued to exhibit the same hazardous behavior the recall was intended to correct. During testing, the power-folding third-row seat fully closed onto a U.S. military-issued Kevlar helmet and remained latched in the fully seated/down position without reversing or detecting an obstruction. This demonstrates that the recall remedy... Read more
Incident date: May 24, 2026
The ABS module, which controls the brake drying feature, is malfunctioning. This BMW feature is designed to lightly pulse the brakes when the windshield wipers are active to wipe water off the rotors for better braking performance. The intervention is supposed to be imperceptible. Instead, the system intermittently applies hard, sudden brake pressure while the windshield wipers are operating. This... Read more
Incident date: May 22, 2026
This vehicle is experiencing an aggressive, heat-accelerated hardware degradation of the central capacitive screen assembly commonly identified as ghost glitching, culminating in a total crash of the primary graphic interface and touch controller hardware. While your customer service infrastructure routinely classifies display anomalies as low-priority convenience or entertainment glitches, an obj... Read more
Incident date: May 22, 2026
This vehicle is experiencing an aggressive, heat-accelerated hardware degradation of the central capacitive screen assembly commonly identified as ghost glitching, culminating in a total crash of the primary graphic interface and touch controller hardware. While your customer service infrastructure routinely classifies display anomalies as low-priority convenience or entertainment glitches, an obj... Read more
Incident date: May 22, 2026
This vehicle is experiencing an aggressive, heat-accelerated hardware degradation of the central capacitive screen assembly commonly identified as ghost glitching, culminating in a total crash of the primary graphic interface and touch controller hardware. While your customer service infrastructure routinely classifies display anomalies as low-priority convenience or entertainment glitches, an obj... Read more
Incident date: May 24, 2026
My vehicle is suffering from a severe coolant intrusion to cylinders 2 and 3 and I’m constantly getting bad misfire codes while driving.
Incident date: Apr 19, 2026
The vehicle's power steering does not work properly, especially at slow speeds and when attempting to back up. However, it has also failed while traveling on the interstate highway at high speeds. When you attempt to make a turn, the power steering feels like it is fighting you and wants to pull the vehicle back in the opposite direction. I took the vehicle in to be serviced, and they replaced ... Read more
Incident date: Apr 19, 2026
The vehicle's power steering does not work properly, especially at slow speeds and when attempting to back up. However, it has also failed while traveling on the interstate highway at high speeds. When you attempt to make a turn, the power steering feels like it is fighting you and wants to pull the vehicle back in the opposite direction. I took the vehicle in to be serviced, and they replaced ... Read more
Incident date: May 24, 2026
The transmission shift is abrupt. It’s sometimes lethargic and does not transition smooth at all. There’s a clear issue and seems to get worse.
Incident date: Apr 14, 2026
Vehicle has an open safety recall (25TD01) for rear traction motor cable corrosion. Corwin Toyota in Boulder, CO was notified in January and failed to order the part. Came in April 14 for the scheduled repair and was told the part was never ordered. It is now May 24 and the recall has still not been completed despite multiple follow-up attempts. Dealership has provided no explanation for the April... Read more
Incident date: Apr 1, 2026
Driver awareness warning goes off frequently. There is no way to desensitize it. As a result warnings are ignored. Dealer and manufacturer says there is not way to prevent this issue.
Incident date: Apr 1, 2026
Driver awareness warning goes off frequently. There is no way to desensitize it. As a result warnings are ignored. Dealer and manufacturer says there is not way to prevent this issue.