TSB: VAN HOOL CX45 (2002-2024)

Bulletin SB2394 - December 14, 2023

Bulletin Details

Bulletin IDSB2394
ManufacturerVAN HOOL
ModelsCX45
Model Years2002-2024
Date IssuedDecember 14, 2023
Date Added to NHTSADecember 18, 2023
ComponentSUSPENSION
Vehicles Affected46 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls, they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

DESCRIPTION Van Hool has been informed about a harmless phenomenon regarding the front entrance door when the air suspension raising system is activated. Investigation has shown that when the raising system is activated, air is pulled

Affected Vehicles

MakeModelYearComponent
VAN HOOL CX45 2024 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2024 020000 SUSPENSION
VAN HOOL CX45 2022 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2022 020000 SUSPENSION
VAN HOOL CX45 2021 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2021 020000 SUSPENSION
VAN HOOL CX45 2020 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2020 020000 SUSPENSION
VAN HOOL CX45 2019 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2019 020000 SUSPENSION
VAN HOOL CX45 2018 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2018 020000 SUSPENSION
VAN HOOL CX45 2017 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2017 020000 SUSPENSION
VAN HOOL CX45 2016 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2016 020000 SUSPENSION
VAN HOOL CX45 2015 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2015 020000 SUSPENSION
VAN HOOL CX45 2014 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2014 020000 SUSPENSION
VAN HOOL CX45 2013 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2013 020000 SUSPENSION
VAN HOOL CX45 2012 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2012 020000 SUSPENSION
VAN HOOL CX45 2011 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2011 020000 SUSPENSION
VAN HOOL CX45 2010 020000 SUSPENSION
VAN HOOL CX45 2010 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2009 020000 SUSPENSION
VAN HOOL CX45 2009 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2008 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2008 020000 SUSPENSION
VAN HOOL CX45 2007 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2007 020000 SUSPENSION
VAN HOOL CX45 2006 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2006 020000 SUSPENSION
VAN HOOL CX45 2005 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2005 020000 SUSPENSION
VAN HOOL CX45 2004 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2004 020000 SUSPENSION
VAN HOOL CX45 2003 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2003 020000 SUSPENSION
VAN HOOL CX45 2002 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 2002 020000 SUSPENSION
VAN HOOL CX45 - 162300 STRUCTURE:BODY:DOOR
VAN HOOL CX45 - 020000 SUSPENSION

Related VAN HOOL Recalls

CampaignModelYearComponentSummary
CX45 2019 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...
CX45 2014 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...
TX45 2021 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...
CX35 2018 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...
CX35 2017 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VAN HOOL dealer. Bring this bulletin ID (SB2394) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage, manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix, the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.