TSB: VAN HOOL A300K, A300K HYB, A300L, A330, A330FC, AG300 (2002-2021)

Bulletin SB2386 - November 8, 2023

Bulletin Details

Bulletin IDSB2386
ManufacturerVAN HOOL
ModelsA300K, A300K HYB, A300L, A330, A330FC, AG300
Model Years2002-2021
Date IssuedNovember 8, 2023
Date Added to NHTSANovember 10, 2023
ComponentSTRUCTURE
Vehicles Affected63 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls, they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Van Hool has received a letter from Ventura, manufacturer of door systems, stating that they have recently received complaints on a regular basis about the door panel not being secured to the lower door shaft lever. A situation that can

Affected Vehicles

MakeModelYearComponent
VAN HOOL AG300 2021 162300 STRUCTURE:BODY:DOOR
VAN HOOL AG300 2021 162000 STRUCTURE:BODY
VAN HOOL AG300 2021 160000 STRUCTURE
VAN HOOL A300L 2012 162300 STRUCTURE:BODY:DOOR
VAN HOOL A300L 2012 162000 STRUCTURE:BODY
VAN HOOL A300L 2012 160000 STRUCTURE
VAN HOOL A300L 2010 160000 STRUCTURE
VAN HOOL A300L 2010 162000 STRUCTURE:BODY
VAN HOOL A300L 2010 162300 STRUCTURE:BODY:DOOR
VAN HOOL A300K 2009 162300 STRUCTURE:BODY:DOOR
VAN HOOL A300K 2009 162000 STRUCTURE:BODY
VAN HOOL A300K 2009 160000 STRUCTURE
VAN HOOL A300L 2009 160000 STRUCTURE
VAN HOOL A300L 2009 162000 STRUCTURE:BODY
VAN HOOL A300L 2009 162300 STRUCTURE:BODY:DOOR
VAN HOOL AG300 2009 162000 STRUCTURE:BODY
VAN HOOL AG300 2009 160000 STRUCTURE
VAN HOOL AG300 2009 162300 STRUCTURE:BODY:DOOR
VAN HOOL A300K 2008 162300 STRUCTURE:BODY:DOOR
VAN HOOL A300K 2008 162000 STRUCTURE:BODY
VAN HOOL A300K 2008 160000 STRUCTURE
VAN HOOL A300L 2008 160000 STRUCTURE
VAN HOOL A300L 2008 162000 STRUCTURE:BODY
VAN HOOL A300L 2008 162300 STRUCTURE:BODY:DOOR
VAN HOOL A330FC 2007 162300 STRUCTURE:BODY:DOOR
VAN HOOL A330FC 2007 162000 STRUCTURE:BODY
VAN HOOL A330FC 2007 160000 STRUCTURE
VAN HOOL AG300 2007 162300 STRUCTURE:BODY:DOOR
VAN HOOL AG300 2007 162000 STRUCTURE:BODY
VAN HOOL AG300 2007 160000 STRUCTURE
VAN HOOL A300K 2006 162000 STRUCTURE:BODY
VAN HOOL A300K 2006 160000 STRUCTURE
VAN HOOL A300K 2006 162300 STRUCTURE:BODY:DOOR
VAN HOOL AG300 2006 162300 STRUCTURE:BODY:DOOR
VAN HOOL AG300 2006 162000 STRUCTURE:BODY
VAN HOOL AG300 2006 160000 STRUCTURE
VAN HOOL A300K HYB 2005 160000 STRUCTURE
VAN HOOL A300K HYB 2005 162000 STRUCTURE:BODY
VAN HOOL A300K HYB 2005 162300 STRUCTURE:BODY:DOOR
VAN HOOL A330 2004 160000 STRUCTURE
VAN HOOL A330 2004 162000 STRUCTURE:BODY
VAN HOOL A330 2004 162300 STRUCTURE:BODY:DOOR
VAN HOOL A330FC 2004 160000 STRUCTURE
VAN HOOL A330FC 2004 162000 STRUCTURE:BODY
VAN HOOL A330FC 2004 162300 STRUCTURE:BODY:DOOR
VAN HOOL AG300 2004 162000 STRUCTURE:BODY
VAN HOOL AG300 2004 160000 STRUCTURE
VAN HOOL AG300 2004 162300 STRUCTURE:BODY:DOOR
VAN HOOL A330 2003 162300 STRUCTURE:BODY:DOOR
VAN HOOL A330 2003 162000 STRUCTURE:BODY
VAN HOOL A330 2003 160000 STRUCTURE
VAN HOOL AG300 2003 162300 STRUCTURE:BODY:DOOR
VAN HOOL AG300 2003 162000 STRUCTURE:BODY
VAN HOOL AG300 2003 160000 STRUCTURE
VAN HOOL A330 2002 162000 STRUCTURE:BODY
VAN HOOL A330 2002 160000 STRUCTURE
VAN HOOL A330 2002 162300 STRUCTURE:BODY:DOOR
VAN HOOL AG300 2002 162300 STRUCTURE:BODY:DOOR
VAN HOOL AG300 2002 162000 STRUCTURE:BODY
VAN HOOL AG300 2002 160000 STRUCTURE
VAN HOOL A300K - 160000 STRUCTURE
VAN HOOL A300K - 162000 STRUCTURE:BODY
VAN HOOL A300K - 162300 STRUCTURE:BODY:DOOR

Related VAN HOOL Recalls

CampaignModelYearComponentSummary
CX45 2019 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...
CX45 2014 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...
TX45 2021 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...
CX35 2018 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...
CX35 2017 VISIBILITY:GLASS, SIDE/REAR ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VAN HOOL dealer. Bring this bulletin ID (SB2386) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage, manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix, the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.