Complaint Statistics
34 total complaints
Top Reported Components
| Component | Complaints |
| ENGINE | 17 |
| UNKNOWN OR OTHER | 5 |
| SERVICE BRAKES | 3 |
| POWER TRAIN | 2 |
| STEERING | 1 |
| SUSPENSION | 1 |
| WHEELS | 1 |
| ELECTRICAL SYSTEM | 1 |
| SEATS | 1 |
| VEHICLE SPEED CONTROL | 1 |
Incident date: Nov 13, 2023
I was stopped at a stoplight and the rear windshield shattered.
Incident date: Nov 13, 2023
Brake lights turns off when parked and engine off. But even with the engine off and nobody in the car the brake lights turn on. A mechanic replaced brake light switch. Engine off and brake lights off. Later the brake lights turns on when engine off and nobody in the car. Replaced brake pedal ass
... embly and still same problem. Is this a common problem with Dodge Grand Caravans? Mine is 2013 model.Read more
Incident date: Apr 5, 2023
Second time shifter cable failed. Thankfully I was in park and not driving. I had it replaced in 2021 and now 2023 it did the same thing.
Incident date: Mar 20, 2023
ENGINE SHUT DOWN AND INOPERABLE. POSSESSION OF CAR LESS THAN 2 YEARS, DRIVEN TO COLLEGE, WORK, ETC.
Incident date: Mar 20, 2023
The contact's wife owns a 2016 Ford Fusion. The contact received a recall notice for NHTSA Campaign Number:23V162000(Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that while driving at 65 MPH, the brake pedal depressed to the floorbo
... ard as he approached a highway exit. The brake fluid warning light appeared on the instrument panel as the contact immediately applied his emergency brake. The dealer had been notified about the recall and informed him that they could not assist him. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repaired. The failure mileage was 179,000. VIN tool confirms parts not yet available.Read more
Incident date: Jan 24, 2023
While using Adaptive Cruise Control, vehicle intermittently displays "ACC not available" cruise control completely disengages and does not allow for traditional cruise control functions. Typically ACC begins to function again after about 5 mins or by powering off and powering on vehicle. Vehicle h
... as never been in an accident. All incidents occur in Southern California. Situation when it disengages can pose safety risk to due sudden loss of propulsion while keeping up with traffic, especially frightening when driving at an incline, i.e. Grapevine. Message is intermittent and can turn on 10 minutes into a drive or two hours into a drive. Unable to show dealer message. No advanced notice of ACC failing or issue with vehicle. Vehicle has had all maintenance done with dealer. No modifications to any component.Read more
Incident date: Jan 24, 2023
We were driving our brand new Tesla Y long range (we picked it up by the end of November 2022, and it was less then 150 miles) on 01/22, there were 3 adults and 2 kids in the car, and the car lost power in the middle of freeway. We had to slide the car to the shoulder and call Tesla service. When w
... e saw the warning message on the screen, we were NOT given any respond time, the car lost power immediately. We were almost killed by it. On 01/27, we were told that the car has been fixed. They said there is a definite failure in the drive motor that was documented. There was an issue with an integrated part of the drive unite called the inverter, which can limit power when it has an issue and was resolved by replacing the drive motor assembly with another complete assembly under warranty.Read more
Incident date: Jan 24, 2023
We were driving our brand new Tesla Y long range (we picked it up by the end of November 2022, and it was less then 150 miles) on 01/22, there were 3 adults and 2 kids in the car, and the car lost power in the middle of freeway. We had to slide the car to the shoulder and call Tesla service. When w
... e saw the warning message on the screen, we were NOT given any respond time, the car lost power immediately. We were almost killed by it. On 01/27, we were told that the car has been fixed. They said there is a definite failure in the drive motor that was documented. There was an issue with an integrated part of the drive unite called the inverter, which can limit power when it has an issue and was resolved by replacing the drive motor assembly with another complete assembly under warranty.Read more
Incident date: Sep 2, 2022
When coming to a stop with the AutoHold activated, sometimes it comes to an abrupt stop instead of a smooth stop. Also when you have Autohold engaged, when you come to a stop and put the car in park, disconnect the seatbelt the parking brake engages(expected), however when you turn the car off (af
... ter you've already removed your foot from the break pedal) it slightly releases and reengages the brake causing a slight movement of the vehicle.Read more
Incident date: Aug 5, 2022
Power seat reclining function on passenger and driver side. Due to the top of the adjustment lever being positioned too close to the top of the set cushion, if you sit on the edge of the seat, the seat back will continue to recline until you get up if you notice it or it hits the back seat bottom
... cushion. if there is a child in the back seat it could cause injury. My daughter almost had her legs crushed when my mom delayed exiting the vehicle with the passenger door open and sitting partially on the seat. She did not even notice the seat reclining until it hit my daughters knees.Read more
Incident date: Aug 8, 2021
While driving the power train was seriously impacted, it is no longer operational and available for inspection at the dealer now. This is absolutely a safety risk as there was power loss and inconsistency which could have been very dangerous depending on the level of control required by the traffic
... conditions. The dealer has diagnosed and insurance is scheduled to inspect. the manufacturer has been requested by us to do a root cause but no response from them - this is apparently a known issue (class action lawsuit) that has not been official recognized as a recall. a transmission warning came on prior to the failure.Read more
Incident date: Aug 8, 2021
While driving the power train was seriously impacted, it is no longer operational and available for inspection at the dealer now. This is absolutely a safety risk as there was power loss and inconsistency which could have been very dangerous depending on the level of control required by the traffic
... conditions. The dealer has diagnosed and insurance is scheduled to inspect. the manufacturer has been requested by us to do a root cause but no response from them - this is apparently a known issue (class action lawsuit) that has not been official recognized as a recall. a transmission warning came on prior to the failure.Read more
Incident date: Jun 1, 2021
In a non-driving environment rain water drains off the hood of the vehicle, down the right headlight and drains directly into the vehicle's intake pipe. In turn, this rain water collects in the intake air filter box, destroys the air filter and allows water to enter the combustion chamber causing e
... rratic engine performance and untold engine damage due to the violent shuddering and erratic idle. This is a safety issue when driving in rain because the condition can be exaggerated causing the engine to lose power at highway speeds. This is a known safety issue and has been addressed via recall in China and Europe.Read more
Incident date: Sep 29, 2020
WATERLOGGED AIRFILTER - CAR WAS SERVICED EXACTLY ONE WEEK PRIOR TO ISSUE, AND SERVICE DIRECTOR ACCUSED ME OF DRIVING THROUGH A PUDDLE OF WATER. WHILE I HAVE DRIVEN THROUGH PROGRESSIVELY BAD WEATHER IN FL FOR YEARS, I EXPLAINED THAT I DIDN'T THAT WEEK AND ASKED IF THIS COULD BE DUE TO ACCUMULATION WH
... ICH WAS OVERSEEN PRIOR, BUT HE DENIED. $1000.00 LATER, I AM UNCLEAR HOW THIS OCCURRED AND HOW TO PREVENT IT. THIS SEEMS TO BE AN ISSUE THAT IS IDENTIFIED BY MULTIPLE CUSTOMERS IN VARIOUS COUNTRIES AND REMAINS UNADDRESSED BY VW NORTH AMERICA.Read more
Incident date: Aug 26, 2020
THE AIR INTAKE IS COLLECTING WATER AND GETTING INTO THE AIR FILTER HOUSING. THIS CAN CAUSE THE ENGINE TO SUCK IN WATER, DESTROYING THE ENGINE. THIS IS A DESIGN FLAW AND THERE IS A RECALL AT VW CHINA BUT VW NORTH AMERICA REFUSES TO ADDRESS THE PROBLEM.
Incident date: Jul 13, 2020
FOR SEVERAL MONTHS WE NOTICED A SMALL PUDDLE UNDER THE FRONT RIGHT PORTION OF THE VEHICLE. WE ASSUMED IT WAS A CRACKED WASHER FLUID TANK. TOOK TO DEALER THEY FOUND NOTHING DURING SERVICE APPOINTMENT. TECHNICIAN MENTIONED NOTHING OF THE WATER IN THE FILTER AREA. OVER NEXT SEVERAL MONTHS THE SAME PUDD
... LE NOTICED WHICH WE ASSUMED IT WAS MERELY HVAC CONDENSATION DUE TO US LIVING IN HIGH HUMIDITY REGION. THIS VERY MORNING OF JULY 13 2020 MY WIFE STARTED THE VEHICLE AFTER SITTING FOR MORE THAN A WEEK AND I IMMEDIATELY HEARD THE ENGINE SURGING AND SUFFOCATING. HAD HER IMMEDIATE SHUT OFF. THE LOCATION OF THE NOISE RESINATED FROM THE ENGINE AIR FILTER BOX. AFTER I OPENED THE BOX MY FEET WERE SOAKED FROM THE SEEMING 2 QUARTS OF WATER THAT SPLASHED TO THE GROUND. I REMOVED THE COMPLETE WATER SOAKED AIR FILTER AND SCOOPED OUT THE REMAINING 3 CUPS OF WATER STILL LYING IN THE BOTTLE PART OF THE BOX. THE DRAIN VALVE AT THE BOTTOM OF THE BOX FAILED TO DRAIN OFF WATER WHICH WATER SHOULDN'T BE IN THAT REGION ON ANY CAR. I SPOKE TO THE LOCAL DEALER WHO RESPONDED IN A SURPRISED MANNER AS IF THEY NEVER HEARD OF THAT BEFORE... WELL AFTER INTERNET RESEARCH I FOUND THIS ISSUE IS A WORLD WIDE ISSUE WITH PENDING LAWSUITS ... NO REMEDY AVAIL ABLE RENDERING THE CAR UNDRIVEABLE UNTIL RESOLUTION IDENTIFIED. NO MOVEMENT ON THIS ISSUE FROM 2014-2017 MODELS AS INTERNET RESEARCH.Read more
Incident date: Dec 19, 2019
MY CAR ENGINE TRANSMISSION/FAULT LIGHTS CAME ON AND I BROUGHT IT INTO DEALER, WHO IDENTIFIED A WET, MOLDY AIR FILTER AND WATER IN THE BOTTOM OF THE CHAMBER. THIS WAS THE FIRST TIME I BROUGHT THE VEHICLE INTO THE SHOP, BUT I CHECKED AIR FILTER AGAIN TODAY AFTER A STEADY RAIN WHILE VEHICLE WAS PARKE
... D, AND THE BOX HAD WATER IN THE BOTTOM OF IT. ADDITIONAL SYMPTOMS I NOTICED WERE CONDENSATION ON INSIDE OF WINDSHIELD AND DANK SMELL.Read more
Incident date: Aug 22, 2019
WATER IS GETTING INTO AIRBOX, SOAKING THE ENGINE AIR FILTER.
Incident date: Aug 15, 2019
I RECENTLY PURCHASED A 2017 VW TOUAREG SPORT. WATER IS ENTERING THE AIR FILTER COMPARTMENT. IF WATER ENTERS THE ENGINE IT WILL SHUT DOWN THE CAR POSSIBLY IN TRAFFIC CAUSING A VERY HAZARDOUS SITUATION, IN ADDITION THE ENGINE WILL BE DESTROYED. THE VEHICLE IS LIKE NEW AND 100% FACTORY EQUIPPED. THIS I
... S A FLAW IN DESIGN. I BECAME AWARE OF THE SITUATION WHILE CHANGING THE AIR FILTER. AFTER RESEARCHING THE CLUBTOUAREG FORUM MANY PEOPLE ARE HAVING THE SAME COMPLAINT. THERE IS A CLASS ACTION SUIT OVER THE ISSUE. HTTPS://WWW.CLUBTOUAREG.COM/THREADS/2017-SPORT-W-TECH-ENGINE-INGESTED-WATER.263721/ I BELIEVE RECALL IS JUSTIFIED GIVEN THE HIGH PROBABILITY WATER ENTERING THE ENGINE, CAUSING A SHUT DOWN ON THE HIGHWAY AND DESTROYING THE ENGINE.Read more
Incident date: Aug 15, 2019
I RECENTLY PURCHASED A 2017 VW TOUAREG SPORT. WATER IS ENTERING THE AIR FILTER COMPARTMENT. IF WATER ENTERS THE ENGINE IT WILL SHUT DOWN THE CAR POSSIBLY IN TRAFFIC CAUSING A VERY HAZARDOUS SITUATION, IN ADDITION THE ENGINE WILL BE DESTROYED. THE VEHICLE IS LIKE NEW AND 100% FACTORY EQUIPPED. THIS I
... S A FLAW IN DESIGN. I BECAME AWARE OF THE SITUATION WHILE CHANGING THE AIR FILTER. AFTER RESEARCHING THE CLUBTOUAREG FORUM MANY PEOPLE ARE HAVING THE SAME COMPLAINT. THERE IS A CLASS ACTION SUIT OVER THE ISSUE. HTTPS://WWW.CLUBTOUAREG.COM/THREADS/2017-SPORT-W-TECH-ENGINE-INGESTED-WATER.263721/ I BELIEVE RECALL IS JUSTIFIED GIVEN THE HIGH PROBABILITY WATER ENTERING THE ENGINE, CAUSING A SHUT DOWN ON THE HIGHWAY AND DESTROYING THE ENGINE.Read more
Incident date: Jul 18, 2019
WITH FAMILY IN VEHICLE THE CAR LOST POWER AND STALLED DURING A RAIN STORM. CAR WAS NOT ABLE TO RESTART AND WAS ON SIDE OF ROAD FOR LENGTH OF TIME AFTER ATTEMPTING TO RESTART. CAR RESTARTED AND THE IDLE WAS ROUGH AND KEPT HESITATING WAS NOT ABLE TO GET VEHICLE ABOVE 15 MPH. VEHICLE WAS TOWED TO LOCAL
... DEALER COULD NOT IDENTIFY PROBLEM ADDED F FUEL ADDITIVE. UPON DRIVING HOME PROBLEM OCCURRED AGAIN LOSING POWER WHILE IN MOTION AND DRIVING ABOVE 30 MPH VEHICLE STALLED AND LOSS OF POWER CAUSING AN UNSAFE SITUATION. I RETURNED TO THE VW DEALER AND THEY BROUGHT IT BACK INTO THE SHOP WHERE THEY VERIFIED THE ISSUE. THEY CONTACTED ME TODAY EXPLAINING THERE WAS WATER IN THE SEALED INTAKE THAT CAUSED THE ENGINE TO STALL. THEY WILL BE PERFORMING TESTS FOR ENGINE DAMAGE AND VERIFY SEVERITY OF ISSUE. UPON INVESTIGATION I HAVE FOUND SIMILAR DESIGN FLAWS IN THE 2017 VW TOUAREG AS REPORTS AND CLAIMS HAVE BEEN MADE. THEIR IS ALSO A RECALL FOR THIS PROBLEM IN VW CHINA. HAVING A VEHICLE STALL IN THE RAIN DUE TO AN ISSUE WITH WATER ENTERING THE AIR BOX IS TRULY DANGEROUS AND A SAFETY CONCERN FOR MY WELL BEING AND FAMILY.Read more
Incident date: Jul 19, 2019
ENGINE AIR INTAKE DESIGN IS SUSCEPTIBLE TO FLOODING WITH WATER. A LARGE AMOUNT OF WATER WILL COLLECT IN THE INTAKE TUBE BEHIND THE FRONT GRILL. THE DRAIN INSTALLED IN THE INTAKE TUBE IS NOT SUFFICIENT ENOUGH FOR HIGH VOLUMES OF WATER IN A SHORT PERIOD OF TIME, SUCH AS IN A THUNDERSTORM. THE DRAIN AL
... SO CLOGS EASILY WITH DIRT AND DEBRIS. THE WATER THEN MIGRATES INTO THE AIR FILTER BOX, WHERE IT CAN BE SUCKED INTO THE ENGINE. THIS ISSUE HAS BEEN IDENTIFIED BY SEVERAL PEOPLE WORLDWIDE. THIS OCCURS WHEN THE VEHICLE IS PARKED AND/OR DRIVING THROUGH HEAVY RAIN REGARDLESS OF LOCATION. SEE THIS THREAD ON THE TOPIC: HTTPS://WWW.CLUBTOUAREG.COM/FORUMS/F95/2017-SPORT-W-TECH-ENGINE-INGESTED-WATER-263721-5.HTMLRead more
Incident date: Apr 15, 2019
THE ENGINE AIR FILTER BOX GETS FLOODED WITH WATER WHICH COULD LEAD TO ENTERING WATER IN THE ENGINE AND SEIZE THE ENGINE OPERATION. I NOTICED THAT THIS HAPPENS TO MULTIPLE TOUAREG OWNERS AND VW OF AMERICA DOES NOT WANT TO ISSUE A RECALL FOR THIS PROBLEM. IT LOOKS LIKE VW OF EUROPE AND CHINA RE-CALLE
... D THIS PROBLEM. PLEASE HELP!Read more
Incident date: Feb 20, 2019
WATER GETTING IN THE ENGINE AIR FILTER BOX, AND SATURATING AIR FILTER. WE HAVE NOT DRIVEN IN HEAVY RAIN, OR THROUGH ANY PUDDLES.PROBLEM WAS FOUND AT DEALER OIL CHANGE SERVICE
Incident date: Jul 5, 2018
MY VEHICLE HAS BEEN EXPERIENCING WATER DAMAGE TO THE AIR FILTER. IT IS UNKNOWN IF THIS IS FROM A CAR WASH, DRIVING IN THE RAIN OR THE VEHICLE SITTING IN THE RAIN. THIS IS A COMMON COMPLAINT AMONG AN ONLINE WEBSITE FORUM.
Incident date: Sep 24, 2018
AIR INTAKE SYSTEM LETS WATER INTO THE ENGINE WHICH CAN CAUSE DESTRUCTION OF THE ENGINE, LOSS OF POWER, LOSS OF POWER STEERING, AND LOSS OF POWER BRAKES WHILE DRIVING. I INSPECTED THE AIR FILTER ON MY CAR TO EVALUATE IT FOR THIS ISSUE AND THE BOTTOM OF THE FILTER WAS SOAKED AFTER A CAR WASH. IT WAS C
... OMPLETELY DRY BEFORE THE WASH. VOLKSWAGEN HAS RECALLED THESE VEHICLES DUE TO THIS ISSUE IN GERMANY AND CHINA BUT NOT IN THE USA.Read more
Incident date: Jul 23, 2018
AFTER A RAINY NIGHT, GOT INTO MY CAR THE NEXT MORNING HEARD A WEIRD NOISE WHILE PULLING OUT OF DRIVEWAY, DROVE DOWN THE STREET AND CAR STARTING BUCKING, WHITE SMOKE COMING OUT BACK AND LOST CONTROL OF THE CAR...NO POWER STEERING, NO BRAKES CAR DIED. THIS IS THE SECOND TIME THIS HAPPENED TO ME, IT H
... APPEN 9 MONTHS PRIOR. HAD ROADSIDE SERVICE PICK UP CAR AND BRING TO SERVICE. CALLED SERVICE THE NEXT MORNING AND WAS ACCUSED OF DRIVING MY CAR THROUGH WATER AND THE CAR FILTERS GOT WET AND POSSIBLE WATER NOW IN THE ENGINE. VW WOULD NOT BE RESPONSIBLE! I NEVER DROVE IN STANDING WATER, THIS HAPPENED AFTER A RAINY NIGHT OF MY CAR SITTING ON MY FLAT DRIVEWAY. THERE IS SOMETHING WRONG WITH THIS CAR AND IS COMPLETELY UNSAFE TO DRIVE AFTER RAIN OR IN THE RAIN.Read more
Incident date: Jul 23, 2018
AFTER A RAINY NIGHT, GOT INTO MY CAR THE NEXT MORNING HEARD A WEIRD NOISE WHILE PULLING OUT OF DRIVEWAY, DROVE DOWN THE STREET AND CAR STARTING BUCKING, WHITE SMOKE COMING OUT BACK AND LOST CONTROL OF THE CAR...NO POWER STEERING, NO BRAKES CAR DIED. THIS IS THE SECOND TIME THIS HAPPENED TO ME, IT H
... APPEN 9 MONTHS PRIOR. HAD ROADSIDE SERVICE PICK UP CAR AND BRING TO SERVICE. CALLED SERVICE THE NEXT MORNING AND WAS ACCUSED OF DRIVING MY CAR THROUGH WATER AND THE CAR FILTERS GOT WET AND POSSIBLE WATER NOW IN THE ENGINE. VW WOULD NOT BE RESPONSIBLE! I NEVER DROVE IN STANDING WATER, THIS HAPPENED AFTER A RAINY NIGHT OF MY CAR SITTING ON MY FLAT DRIVEWAY. THERE IS SOMETHING WRONG WITH THIS CAR AND IS COMPLETELY UNSAFE TO DRIVE AFTER RAIN OR IN THE RAIN.Read more
Incident date: Jul 23, 2018
AFTER A RAINY NIGHT, GOT INTO MY CAR THE NEXT MORNING HEARD A WEIRD NOISE WHILE PULLING OUT OF DRIVEWAY, DROVE DOWN THE STREET AND CAR STARTING BUCKING, WHITE SMOKE COMING OUT BACK AND LOST CONTROL OF THE CAR...NO POWER STEERING, NO BRAKES CAR DIED. THIS IS THE SECOND TIME THIS HAPPENED TO ME, IT H
... APPEN 9 MONTHS PRIOR. HAD ROADSIDE SERVICE PICK UP CAR AND BRING TO SERVICE. CALLED SERVICE THE NEXT MORNING AND WAS ACCUSED OF DRIVING MY CAR THROUGH WATER AND THE CAR FILTERS GOT WET AND POSSIBLE WATER NOW IN THE ENGINE. VW WOULD NOT BE RESPONSIBLE! I NEVER DROVE IN STANDING WATER, THIS HAPPENED AFTER A RAINY NIGHT OF MY CAR SITTING ON MY FLAT DRIVEWAY. THERE IS SOMETHING WRONG WITH THIS CAR AND IS COMPLETELY UNSAFE TO DRIVE AFTER RAIN OR IN THE RAIN.Read more
Incident date: Jun 1, 2018
THE TOUAREG HAS A DESIGN FLAW THAT HAVE THE ENGINE AIR INTAKE UNDER NEATH THE FRONT HEADLIGHT, WHICH, UNDER HEAVY RAIN, WILL LET WATER FLOW THOUGH TO THE INTAKE PIPE AND GET INTO THE ENGINE. I HAVE PERSONALLY VALIDATED THIS AS MY AIR FILTER GETS SOAKING WET AFTER A HEAVY RAIN. THERE HAVE ALSO BEEN
... NUMEROUS BREAK-DOWN-IN-THE-ROAD REPORTS TO VOLKSWAGEN BUT THE MANUFACTURER HAS YET TO TAKE ANY ACTION.Read more
Incident date: May 21, 2018
WATER WAS FOUND IN THE AIR FILTER AND ENGINE. SERVICE ADVISER STATED THAT THE VEHICLE WAS IN WATER. I REPLIED THAT THE VEHICLE HAS BE DRIVEN IN HEAVY RAIN AND SITS OUTSIDE IN THE WEATHER. ACCORDING TO THE SERVICE ADVISER THE ENGINE NEED TO BE REPLACED. I HAVE RESEARCHED ONLINE AND FOUND SEVERAL MORE
... SIMILAR SITUATIONS. THIS SITUATION HAS CAUSED THE ENGINE TO SEIZE AND SHUT DOWN.Read more
Incident date: Apr 13, 2018
MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED
... PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.Read more
Incident date: Apr 13, 2018
MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED
... PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.Read more
Incident date: Apr 13, 2018
MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED
... PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.Read more
Technical Service Bulletins — 2017 VOLKSWAGEN TOUAREG
594 manufacturer communications from 338 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
| 350000 EQUIPMENT | 93 |
| 110000 ELECTRICAL SYSTEM | 52 |
| 060000 ENGINE AND ENGINE COOLING | 49 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 46 |
| 060000 ENGINE (PWS) | 37 |
| 118000 ELECTRICAL SYSTEM:SOFTWARE | 23 |
| 980000 UNKNOWN OR OTHER | 22 |
| 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER | 21 |
980000 UNKNOWN OR OTHER
VW Engine oil quality standards
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
VW Engine oil quality standards
060000 ENGINE (PWS)
VW Engine oil quality standards
980000 UNKNOWN OR OTHER
VW Engine oil quality standards
138410 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR:CLUTCH
A/C Compressor leak diagnosis
980000 UNKNOWN OR OTHER
A/C Compressor leak diagnosis
980000 UNKNOWN OR OTHER
Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW Engine oil quality standards
060000 ENGINE AND ENGINE COOLING
VW Engine oil quality standards
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
060000 ENGINE (PWS)
VW Engine oil quality standards
060000 ENGINE AND ENGINE COOLING
Update to Volkswagen engine oil standards
118000 ELECTRICAL SYSTEM:SOFTWARE
This communication is a notice for software changes with the ODIS program for specific cars.
110000 ELECTRICAL SYSTEM
Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger
118000 ELECTRICAL SYSTEM:SOFTWARE
This communication is a notice for software changes with the ODIS program for specific cars
110000 ELECTRICAL SYSTEM
This communication is a notice for software changes with the ODIS program for specific cars
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Volkswagen Engine oil quality standards, update to attachments.
062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM
Introduce new engine coolant compatible with all models and all model years.
355100 EQUIPMENT:OTHER:LABELS
Battery adaptation procedure when battery label is missing.
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Battery adaptation procedure when battery label is missing.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Engine oil quality standards, update to attachments.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Volkswagen Engine Oil Quality Standards
112000 ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Generator Replacement
160000 STRUCTURE
Strut or Shock leak assessment.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This Document informs dealers on VWP-23-01
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
353000 EQUIPMENT:ELECTRICAL
Closure announcement for 55K4, 19O3, 23DG and 38C5 actions
150000 SEAT BELTS
VW contact when reporting a Airbag or Pyrotechnic safety belt deployment. Update to model year applicability.
140000 AIR BAGS
VW contact when reporting a Airbag or Pyrotechnic safety belt deployment. Update to model year applicability.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This special notice is to inform dealers to return the parts listed only order the successor parts going forward.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Required Alignment Submission form.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Update model year applicability to include 2023.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
110000 ELECTRICAL SYSTEM
Battery testing and charging using special tools VAS6161 & GRX3000VAS Charger. Updated to include additional model year applicability.
263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ACC Calibration Process
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C requirements, update to model year applicability.
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
A/C requirements, update to model year applicability.
110000 ELECTRICAL SYSTEM
Instruction for set-up of SD creator to obtain Software updates. Bulletin updated to include additional certificate information.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
280100 BACK OVER PREVENTION:SOFTWARE
Instruction for set-up of SD creator to obtain Software updates. Bulletin updated to include additional model year applicability.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Engine Oil Quality Standards updated to include the latest Engine Oil ) excluding Routan & ID.4attachments. (excludes Routan & ID.4)
070000 FUEL SYSTEM, GASOLINE
DTC's P053F,P0087, P0088, P1025 may set due to the high pressure fuel pump being out of time (sync).
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
160000 STRUCTURE
update to required vehicle wash shampoo.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
102000 POWER TRAIN:MANUAL TRANSMISSION
Manual transmission noise diagnostic assistance
110000 ELECTRICAL SYSTEM
Minimum battery charger requirements during software updates
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Additional instruction before replacing A/C compressor. Updated to include additional model and model year applicability.
350000 EQUIPMENT
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
118000 ELECTRICAL SYSTEM:SOFTWARE
This document outlines updates to the ODIS diagnostic software. Updates include corrected diagnostic test plans for the stated vehicles.
110000 ELECTRICAL SYSTEM
This document outlines updates to the ODIS diagnostic software. Updates include corrected diagnostic test plans for the stated vehicles.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include model year 2023 and the latest Engine Oil attachments. (excludes Routan & ID.4)
060000 ENGINE AND ENGINE COOLING
Engine oil consumption measurement.
980000 UNKNOWN OR OTHER
Gasoline quality check. Update to model and model year applicability.
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Gasoline quality check. Update to model and model year applicability.
070000 FUEL SYSTEM, GASOLINE
Gasoline quality check. Update to model and model year applicability.
119111 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Software Version Management (SVM) instruction. Update to require 70amp minimum battery charger during procedure.
980000 UNKNOWN OR OTHER
Software Version Management (SVM) instruction. Update to require 70amp minimum battery charger during procedure.
030000 BRAKES (PWS)
Brake Rotor, Vibration / Pulsation. Addition of mandatory brake form and reference to Volkswagen Warranty Policy and Procedures Manual.
980000 UNKNOWN OR OTHER
VW engine oil specifications. Update to model year applicability.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW engine oil specifications. Update to model year applicability.
070000 FUEL SYSTEM, GASOLINE
Gasoline quality.
060000 ENGINE AND ENGINE COOLING
Engine misfire diagnostic aid.
100000 POWER TRAIN
Auto Trans fluid requirements.
060000 ENGINE AND ENGINE COOLING
Recommended fuel additive to avoid engine misfires.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Checking engine oil during PDI.
980000 UNKNOWN OR OTHER
Checking engine oil during PDI.
119100 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Battery Testing and Charging using VAS6161 and or GRX3000VAS
060000 ENGINE AND ENGINE COOLING
Refrigerant leak diagnosis using Nitrogen. Updated to include ID.4
980000 UNKNOWN OR OTHER
Battery Testing and Charging using VAS6161 and or GRX3000VAS
980000 UNKNOWN OR OTHER
VW engine oil specifications. Update to attachments.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW engine oil specifications. Update to attachments.
060000 ENGINE AND ENGINE COOLING
Refrigerant leak diagnosis using Nitrogen. Updated to include additional model and model year applicability.
060000 ENGINE (PWS)
Engine oil pressure priming.
060000 ENGINE AND ENGINE COOLING
Engine oil pressure priming.
353000 EQUIPMENT:ELECTRICAL
Diagnostic aid for DTC P0088 & P1025.
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Cleaning of Heating and Ventilation system, Updated to include additional model year applicability and cost of cleaning solution in warranty table.
110000 ELECTRICAL SYSTEM
Battery Testing and Charging using recommended VW test equipment.
110000 ELECTRICAL SYSTEM
Battery Tester VAS 6161 introduction.
060000 ENGINE AND ENGINE COOLING
Update engine oil quality standard lists (attachments)
120000 EXTERIOR LIGHTING
Exterior Lights, Moisture Accumulation. Update model year applicability to include 2022.
060000 ENGINE AND ENGINE COOLING
Update engine oil quality standard lists (attachments)
060000 ENGINE AND ENGINE COOLING
Engine oil consumption measurement. Update procedure and work sheet.
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Discharged Battery, Diagnosis for excessive current draw.
060000 ENGINE AND ENGINE COOLING
Update model and model year applicability, introduce new coolant G12Evo.
060000 ENGINE (PWS)
Update engine oil quality standard lists (attachments)
030000 BRAKES (PWS)
Brake Rotor, Vibration / Pulsation Instruction (U.S. Only)
060000 ENGINE (PWS)
Update engine oil quality standard lists (attachments)
350000 EQUIPMENT
Update engine oil quality standard lists (attachments)
060000 ENGINE AND ENGINE COOLING
Update engine oil quality standard lists (attachments)
110000 ELECTRICAL SYSTEM
3G Sunset Update - E-mail
350000 EQUIPMENT
VW Car-Net - Letter MY 2017-2019
346000 COMMUNICATION:MANUFACTURER TELEMATICS
VW Car-Net - Letter MY 2017-2019
110000 ELECTRICAL SYSTEM
This document outlines updates to the ODIS diagnostic software. Updates include corrected diagnostic test plans for the stated vehicles.
346000 COMMUNICATION:MANUFACTURER TELEMATICS
Customer Notification 3G-Sunset
114000 ELECTRICAL SYSTEM:WIRING
Customer Notification 3G-Sunset
110000 ELECTRICAL SYSTEM
3G Sunset Update
350000 EQUIPMENT
Water under transportation wrapping appears as paint defect. Update model year applicability.
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