Complaint Statistics
35 total complaints
Top Reported Components
| Component | Complaints |
| ENGINE | 16 |
| UNKNOWN OR OTHER | 4 |
| VISIBILITY/WIPER | 2 |
| TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS | 1 |
| TIRES | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| POWER TRAIN | 1 |
| STRUCTURE:BODY | 1 |
| SERVICE BRAKES | 1 |
| ELECTRICAL SYSTEM | 1 |
Incident date: Apr 30, 2023
Air bag fault light is on.
Incident date: Apr 30, 2023
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The deal
... er was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.Read more
Incident date: Oct 17, 2023
The contact owns a 2014 Ford Fusion. The contact stated while driving 10 MPH around a curve, the steering wheel seized. The contact stated that several unknown warning lights were illuminated. There were abnormal beeping and chiming sounds detected. Additionally, the mileage changed from 54,529 to 8
... 8,529 without the vehicle being driven. The contact was able to park the vehicle. The vehicle was taken to an independent mechanic, who determined that the failure was due to the rack and pinion assembly and steering mechanism. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 88,529.Read more
Incident date: Oct 17, 2023
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repai
... r. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.Read more
Incident date: Oct 17, 2023
The Driver Assistance System (Adaptive Cruise Control, Front Collision Avoidance, AEB, and Lane Departure/Lane Keeping system) all do not work. The VW dealers have said the Front Collision Avoidance Camera is not working. The system was intermittently working, then stopped working on the interst
... ate highway in the left lane. The car failed to warn/slow/break automatically while the ACC function was activated, forcing me to engage the brakes manually to avoid a collision. The ACC/Front Collision warning light goes on now but did not when it first malfunctioned, and still only goes on intermittently but the system does not work at all. I had two local VW dealers check out the Driver Assist system. One said the entire system is not working. Another said the fault codes are emanating from the Front Collision Avoidance Camera. This is VW part 7P6907217BZ1Y. I ordered the part in November 2023 from a OKC VW dealer online (since it was the best price.) They then told me the part was unavailable/on back order. However, it has been 7 months and there is no ETA on the part availability. The dealer sent me a text message exchange with VW and that is what VW told the dealer. I am concerned VW is no longer making the part as required by 49 U.S.C. 30118-30119 and/or 49 U.S.C. 30120. I am part of VW Touareg owner forums. There are other Touareg (and other VW model) owners who report this same problem, lack of part availability, and no info from VW on whether they are even trying to obtain/supply this part any longer. I believe this is a serious, widespread safety issue based on reading other complaints online by Touareg/VW owners who have ACC/Driver Assist, who face the same dilatory action by VW to perhaps avoid fixing this issue until their legal obligation to manufacture the part expires. The parts and overall ACC/Collision Avoidance systems are very pricey, and this is a direct safety issue. thank youRead more
Incident date: Mar 12, 2023
I keep taking my call to the Kia dealership they say my oils is burning and could mess up my engine. They say it’s a recall for issue like this for 2017 Kia forte and I don’t understand why my car is not in that recall if the recalls is the same thing that’s happening to my car
Incident date: Mar 12, 2023
There was a customer satisfaction program that was issued for the motor. 21N12 certain 2017-2019 model year Fusion and escape vehicles equipped with a 1.5L gtdi engine - short block replacement after coolant intrusion Ref: Customer satisfaction program 19B37 - Supplement #4 Ref: Technical servic
... e bulletin (TBS) 22-2134 WHY IS THERE AN EXPIRATION DATE FOR THIS WHEN, CLEARLY, THERE ARE STILL CARS OUT THERE WITH THE MOTOR IN THEM AND THEY HAVENT BEEN REPLACED. MY CAR BEING ONE OF THEM I BOUGHT THE 2017 FORD ESCAPE IN AUGUST OF 2023. I ONLY DROVE IT FOR ONLY 5000 MILES BEFORE THE MOTOR THREW A CODE THAT MATCHED THE SAME CODES THAT ARE LISTED ON THE “REASON FOR PROVIDING A NO COST ONE TIME REPAIR”Read more
Incident date: Mar 12, 2023
Collision avoidance system / cruise control malfunction
Incident date: Oct 10, 2023
One day in December i went out after it had rained. And there was condensation on the inside of the windshield inside the car. There were no windows or anything open. The next day i got in the car and the roof of the car by the sun visor and rear view mirror was dripping water. I felt up and it wa
... s soaking wet from driver side to passenger side at the top near the sun visor on both sides and near the rear view mirror. I called Land Rover they told me bring it in they will do a diagnostic test. Took it and the service guy confirmed the leaking was coming from the windshield when it rains. Said that my cpo will cover the repair. Later on that same day he calls back and told me it wouldn’t and i would need to pay almost $2000 to get it replaced. I also noticed that my from the water dripping inside. On my sceen where the gps is it does this skipping thing here in there when in use or when i plug in my Apple car play sometimes it doesn’t work. I feel since multiple people are complaining about this issue it should be up to handover to replace these windshields since it’s happening to multiple people or make sure they are on correctly before selling the vehicles. Especially if they know this is a known issue why hasn’t there been a recall yet. On top of that since there are no cracks in the windshield my insurance won’t cover the repair either.Read more
Incident date: Oct 10, 2023
There is a tsb for all 392 and hellcats regarding the Radio Frequency Hub Module (RFHM) Update. This prevents thief’s from stealing your car and making a new key fob with their own programming tool. I was told today that my vehicle does not qualify because it’s a manual transmission. My car was
... stolen December 11 and if I had that update for the key fob it would have prevented them from stealing my car. I was able to recover the car and wanted to do have the Radio Frequency Hub Module (RFHM) Update. My car because it’s a manual now is a huge risk where the automatics have some what of a chance from them not taking the car. I feel that’s it’s completely unfair and doesn’t make sense why I wouldn’t not be able to have it done especially since this tsb came out a year ago.Read more
Incident date: Jul 8, 2023
The window regulator in all four windows gave out back to back with little use of windows to begin with. Apparently Kia knows of issue but won’t recall part.
Incident date: Jan 1, 2023
Mice and rodents just love eating various electrical wires, vacuum lines, diesel fuel lines (both from tank to engine & return lines), etc. Never once had any animals issues with my other vehicles. Discovered that VWoA thought it would be a brilliant idea to use Soy in the manufacturing of electri
... cal insulation, fuel hoses, vacuum lines, etc. ANIMALS LIKE EATING SOY. Very frustrating. My vehicle has been disabled before and one time I sprang a nice leak, leaving a trail of diesel behind me. Since all repairs and parts were ordered and conducted at local VW dealership. All records are both on carfax & stored in VWoA servers.Read more
Incident date: Jan 1, 2023
Reporting an issue related to Toyota's CUSTOMER SUPPORT PROGRAM BULLETIN (ZJB): REPAIR COVERAGE FOR BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLIES ON CERTAIN 2010 MY PRIUS AND CERTAIN 2010 MY PRIUS PHV VEHICLES. Finally got a C1391 error with the respective dash lights. Increased hissing/pumpin
... g was occuring from the brake assembly for about a year before hand until the code/lights happened. Customer Support Program Bulletin is closed but hoping it reopens.Read more
Incident date: Sep 7, 2021
Today, engine completely cut off in the middle of traffic (20-30 MPH), loss of power steering and breaking power. Engine dashboard yellow message appeared. I experience this several times before and previously brought to the attention of VW service department and some ECU repairs and engine sensor r
... epairs were done - but the problem continues to happen. Sometimes engine cuts off simply at idle (e.g. waiting at traffic light) but loss of engine power together with power steering and breaks is very concerning when driving.Read more
Incident date: Jan 15, 2021
WHEN PULLING OUT INTO TRAFFIC THERE CAN BE A HUGE LAG IN TIME FROM WHEN YOU DEPRESS THE ACCELERATOR TO WHEN THE CAR REACTS AND ACCELERATES.IT IS NOT CONSISTENT WHICH IS WHERE THE DANGER ARISES. THIS STARTED WHEN VW "FIXED" THE EMISSIONS SYSTEM. IT IS VERY DANGEROUS WHEN YOU HAVE A SMALLER GAP TO GET
... INTO IN TRAFFIC. I WAS ALMOST HIT MULTIPLE TIMES SINCE VW RETUNED THE CAR. I WORRY ABOUT MY WIFE AND KIDS GETTING HIT BY SOMEONE BECAUSE OF THE LAG/HESITATION THAT IS OCCURRING. VW SHOULD FIX THIS ISSUE. I AM NOT THE ONLY ONE EXPERIENCING THIS.Read more
Incident date: Nov 21, 2020
OUR 2015 TOUAREG TDI WITH 35,000MI LOST POWER ON INTERSTATE 10. THE VEHICLE WAS IN 'LIMP' MODE AND ONLY ABLE TO REACH A SPEED OF 20MPH IN A 75MPH ZONE ON INTERSTATE 10. EXTREMELY DANGEROUS. WE MADE IT TO A DEALER IN LAS CRUCES, NM. AFTER THE DEALER DIAGNOSED THE PROBLEM WE WERE TOLD THERE WAS WATER
... IN THE AIR FILTER, THE TURBO NEEDED TO BE REPLACED, AND THE AIR FLOW SENSOR. AFTER A BRIEF SEARCH WE DISCOVERED THERE IS A DESIGN FLAW WITH THE EXTERIOR DRAIN SYSTEM. THIS CAUSES WATER TO FLOW INTO THE AIR INTAKE, THRU THE AIR FILTER, THRU THE TURBO, AND ULTIMATELY INTO THE ENGINE. THE UNDIRECTED EXTERIOR DRAIN WATER DAMAGES THE AIR FILTER, THE TURBO, AND, IN SOME CASES, THE ENTIRE ENGINE WILL FAIL. I WAS TOLD OUR 2015 TOUAREG TDI WOULD NEED, AMONG OTHER THINGS, TO REPLACE THE TURBO AT A COST OF $4,000-$5,000.Read more
Incident date: Nov 21, 2020
OUR 2015 TOUAREG TDI WITH 35,000MI LOST POWER ON INTERSTATE 10. THE VEHICLE WAS IN 'LIMP' MODE AND ONLY ABLE TO REACH A SPEED OF 20MPH IN A 75MPH ZONE ON INTERSTATE 10. EXTREMELY DANGEROUS. WE MADE IT TO A DEALER IN LAS CRUCES, NM. AFTER THE DEALER DIAGNOSED THE PROBLEM WE WERE TOLD THERE WAS WATER
... IN THE AIR FILTER, THE TURBO NEEDED TO BE REPLACED, AND THE AIR FLOW SENSOR. AFTER A BRIEF SEARCH WE DISCOVERED THERE IS A DESIGN FLAW WITH THE EXTERIOR DRAIN SYSTEM. THIS CAUSES WATER TO FLOW INTO THE AIR INTAKE, THRU THE AIR FILTER, THRU THE TURBO, AND ULTIMATELY INTO THE ENGINE. THE UNDIRECTED EXTERIOR DRAIN WATER DAMAGES THE AIR FILTER, THE TURBO, AND, IN SOME CASES, THE ENTIRE ENGINE WILL FAIL. I WAS TOLD OUR 2015 TOUAREG TDI WOULD NEED, AMONG OTHER THINGS, TO REPLACE THE TURBO AT A COST OF $4,000-$5,000.Read more
Incident date: Jun 30, 2020
WATER INTRUSION IN AIR FILTER CAUSING MULTIPLE MALFUNCTIONS AND SEVERE LOSS OF POWER. MULTIPLE WARNING LIGHTS INCLUDING, DIESEL PARTICULATE FILTER, GLOW PLUG FLASHING, AND CHECK ENGINE. VEHICLE HAD TO BE TOWED TO DEALER. DEALER REPLACED AIR FILTER AND MASS AIRFLOW SENSOR AND CHARGED $500+ FOR THE
... REPAIR. THIS IS A VW CPO AND STILL UNDER WARRANTY. THEY STATED I MUST HAVE DRIVEN THROUGH DEEP WATER FOR THIS TO HAPPEN, WHICH I DID NOT. IT WOULD HAVE REQUIRED MY DRIVING THROUGH 3-4 FEET OF WATER. THIS NEVER HAPPENED. THIS IS THE SECOND TIME I HAVE HAD THE MASS AIRFLOW SENSOR REPLACED IN A 6 MONTH PERIOD. I HAVE NOTICED MULTIPLE COMPLAINTS REGARDING THIS EXACT ISSUE AND ALSO THAT VW HAS RECALLED THIS VEHICLE IN CHINA FOR THE SAME ISSUE BUT NOT THE USA. I HAVE CONTACTED VW AND THEY WILL NOT DO ANYTHING.Read more
Incident date: Feb 4, 2020
AFTER A RAINSTORM WHERE THE VEHICLE WAS PARKED AT AN ANGLE I STARTED THE CAR AND NOTICED IT WAS MAKING AN ODD SOUND. DISCOVERED THAT THE FIXTURE THAT HOLDS THE AIR FILTER WAS CONTAINED WATER AND THE AIR FILTER WAS SOPPING WET. INGESTION OF WATER INTO THE ENGINE CAN CAUSE ISSUES SUCH AS HYDROLOCKIN
... G. *TRRead more
Incident date: Jan 1, 2020
THROTTLE LAG. WHEN I PULL OUT INTO ONCOMING TRAFFIC IT IS DANGEROUS. THERE IS A SIGNIFICANT LAG BETWEEN WHEN I HIT THE PEDAL AND WHEN THE CAR MOVES. IF I THROW THE PEDAL ALL THE WAY TO THE FLOOR, IT IS NOT BETTER. IT IS DANGEROUS. I'VE NEVER DRIVEN A CAR WITH SUCH AWFUL RESPONSE TO THE THROTTLE.
Incident date: Feb 8, 2020
PARTIALLY WET/MOIST AIR FILTER. VEHICLE WAS NOT DRIVEN THROUGH ANY STANDING WATER. 1/3RD OF THE AIR FILTER IS WET AND LOOKS LIKE THERE WAS STANDING WATER IN THE AIRBOX AS THE AIR FILTER DISPLAYED SIGNS ON WATER DAMAGE UPON REPLACEMENT FOR ROUTINE MAINTENANCE. IT SEEMS THAT WATER COLLECTS IN THE BOTT
... OM OF AIRBOX AND DOES NOT DRAIN OUT EVEN WHEN DRAIN VALVE IS UNOBSTRUCTED AND OPERATIONAL. COULD CAUSE AN ISSUE WITH ENGINE HYDRO-LOCKING AND FAILING. POOR DESIGN. THIS COULD CAUSE ENGINRead more
Incident date: Dec 20, 2019
WATER IS SOMEHOW FINDING ITS WAY INTO ENGINE AIR FILTER HOUSING(INTAKE) AND SOAKING AIR FILTER ELEMENT DESPITE HAVING ONLY BEEN DRIVEN UNDER NORMAL WEATHER/ROAD CONDITIONS. VEHICLE HAS NEVER BEEN DRIVEN THROUGH ANY WATER DEEPER THAN A MUD PUDDLE. AM CONCERNED ABOUT POTENTIAL ENGINE DAMAGE THAT C
... OULD POSSIBLY OCCUR IF FURTHER WATER INTRUSION OCCURS, PARTICULARLY IF IT WERE TO HAPPEN WHILE DRIVING.Read more
Incident date: Oct 29, 2019
VEHICLE WAS BEING DRIVEN AT SLOW CITY SPEEDS AND SUDDENLY LOUD EXHAUST NOISE STARTED TO COME FROM ENGINE COMPARTMENT. WHEN HOOD WAS OPENED TO SEE WHAT THE ISSUE WAS, FLAMES WERE BEING SPIT OUT OF THE EXHAUST MANIFOLD BECAUSE THE PRE-CAT PIPE WAS COMPLETELY SEPARATED. CYLINDER 4-6 PRE-CAT (REAR
... /UPPER) SEPARATED FROM EXHAUST MANIFOLD FLANGE BECAUSE OF A FAILED WELD. ISSUE ADDRESSED ON VW RECALL 26L3. VW RECALL 26L3 DOES NOT ADDRESS 2015 MODELS BUT DOES 2013 MODELS, DEALER REFUSED TO SET UP AN APPOINTMENT TO CARRY OUT THE RECALL BECAUSE THEY STATE THAT VW HAS NOT INCLUDED MODEL YEAR 2015 IN THE RECALL CAMPAIGN. ESCALATED TO VWOA, WAITING FOR A RESPONSE.Read more
Incident date: Mar 16, 2019
WATER AND DEBRIS WAS INGESTED IN TO AIR FILTER BOX RESULTING IN WATER-SOAKED AIR FILTER AND THE POTENTIAL FOR CATASTROPHIC ENGINE FAILURE. IT IS UNKNOWN HOW LONG THE PROBLEM HAS BEEN OCCURRING BECAUSE I HAD NEVER CHECKED MY AIR FILTER BEFORE. THE VEHICLE HAS PERIODICALLY BEEN DRIVEN IN RAIN OVER THE
... LAST FEW YEARS BUT NEVER DRIVEN IN DEEP OR STANDING WATER. IT APPEARS THAT DRAINS ARE NOT ABLE TO DRAIN PROPERLY AND WATER IS ENTERING THE BOX SOMEHOW WHEN IT SHOULDN'T BE BE ABLE TO.Read more
Incident date: Feb 2, 2019
I WAS DRIVING MY CAR THE DAY AFTER A RAINY DAY IN FLORIDA AND WATER WAS INGESTED INTO MY CAR'S AIR FILTER AND THEN INTO THE ENGINE. THIS CAUSED MAJOR AND EXPENSIVE ENGINE DAMAGES. I HAD NOT DRIVEN THROUGH ANY DEEP PUDDLES. VW FIXED THE VEHICLE (FOR $4321.99). I LATER RESEARCHED THIS ISSUE AND FO
... UND MANY SIMILAR COMPLAINTS ONLINE AND LEARNED THAT THERE IS A VW RECALL FOR THIS SAME PROBLEM IN CHINA, BUT NOT THE U.S. IT HAS TO DO WITH A FAULTY DRAINAGE SYSTEM DESIGN, WHICH VW HAS OFFICIALLY ACKNOWLEDGED. THE ISSUE IS A GLOBAL ONE, HOWEVER, NOT JUST A PROBLEM IN CHINA. I PURCHASED MY CAR ONLY 3 MONTHS AGO, CERTIFIED AND WITH A 2 YEAR BUMPER TO BUMPER WARRANTY, WHICH DIDN'T COVER ANY OF THE DAMAGES, BECAUSE THEY WERE FROM AN "EXTERNAL" SOURCE. VW SHOULD BE HELD ACCOUNTABLE FOR FIXING THIS PROBLEM EVERYWHERE. THEY ARE BENEFITING FINANCIALLY FROM PEOPLE LIKE ME WHO ARE STILL BUYING THEIR CARS AND THEN HAVING TO PAY HUGE REPAIR BILLS FOR A DESIGN PROBLEM THAT THEY HAVE KNOWN ABOUT FOR A LONG TIME. WHEN THE PROBLEM OCCURRED, THE ENGINE CHECK LIGHTS CAME ON, THE CAR SLOWED TO A CRAWL (I WAS ON A HIGHWAY) AND THE CAR JERKED VIOLENTLY. LUCKILY, I WAS ABLE TO LIMP THE VEHICLE INTO THE NEAREST VW REPAIR SHOP.Read more
Incident date: Aug 6, 2018
SUNROOF IS LEAKING AND CREATES CONDENSATION AND MOLD INSIDE THE CAR. I HAVE TAKEN IT TO THE DEALERSHIP FOR REPAIR AND THEY PERFORMED A CLEANING. COUPLE A WEEKS AFTER I HAVE DISCOVERED THE SUNROOF IS LEAKING AGAIN AND CONTACT THE DEALERSHIP AGAIN. THEY CLAIMED THEY ONLY CLEANED THE PIPES BUT NOW THE
... Y NEED TO SEAL THE PIPE. AT THE SAME TIME I WAS THERE THE DEALER MENTIONED HE IS SWAMPED WITH VW CARS WITH THE SAME EXACT PROBLEM WITH SUNROOF LEAKING AND HE IS BACKED UP. THIS APPEARS TO BE A WIDESPREAD PROBLEM WITH ALL VW CARS AND NOT JUST MY MODEL. THE DESIGN OF THE DRAINING SYSTEM FOR THE SUNROOF IS FAULTY AND CREATE WATER PENETRATION. I HAVE RESEARCHED THIS EXTENSIVELY AND SPOKE WITH A FEW DEALERSHIPS AND IT APPEARS TO HAVE BEEN A WIDE SPREAD PROBLEM WITH VW SUNROOF.Read more
Incident date: Apr 13, 2018
AFTER VW EMISSION REPAIR THE CAR STALLS IN SHIFTING GEARS AT LOW SPEED. I TOOK AT THE DEALERSHIP REPAIR SHOP 3 TIMES EVERYTIME THE KEPT THE CAR FOR ABOUT 2-3 WEEKS AND COULDN'T RESOLVE THE ISSUE. IT APPEARS LIKE THERE IS NO FUEL COMING TO THE ENGINE OR THE CAR COMPUTER DO NOT ALLOW THE CAR TO SHIF
... T TO THE NEXT GEAR UNTIL IT HITS 3000 RPM IN SPEEDS LOWER THE 35MPH. FROM WHAT I UNDERSTAND WITH SPEAKING WITH VW DEALER ADVISORS THAT THIS AS A RESULT OF THE EMISSION REPAIR AND THEY CAN'T FIX IT. THIS MADE THE CAR UNDRIVABLE SINCE IT'S KEEP STALING AND YOU CAN'T DRIVE IN THE CITY WITHOUT THE JERKING FEELING FROM THE ENGINE. VW CUSTOMER CARE REPRESENTATIVE KEPT CHANGING THEIR VERSION. AT FIRST, THEY SAID THE CARS COMPUTER WILL LEARN MY DRIVING PATTERN AND WILL ADJUST. THEN WHEN I SPOKE WITH A SUPERVISOR THEY CLAIMED THIS IS HOW THE CAR SHOULD DRIVE AFTER THE EMISSION REPAIR. WHEN SPEAKING WITH THE SERVICE ADVISOR AT STHOLMAN VW HE TOLD ME HE HA A CUSTOMER WITH THE SAME CAR IN FOR 3 MONTHS AND THEY COULDN'T FIX THAT ISSUE.Read more
Incident date: Apr 13, 2018
AFTER VW EMISSION REPAIR THE CAR STALLS IN SHIFTING GEARS AT LOW SPEED. I TOOK AT THE DEALERSHIP REPAIR SHOP 3 TIMES EVERYTIME THE KEPT THE CAR FOR ABOUT 2-3 WEEKS AND COULDN'T RESOLVE THE ISSUE. IT APPEARS LIKE THERE IS NO FUEL COMING TO THE ENGINE OR THE CAR COMPUTER DO NOT ALLOW THE CAR TO SHIF
... T TO THE NEXT GEAR UNTIL IT HITS 3000 RPM IN SPEEDS LOWER THE 35MPH. FROM WHAT I UNDERSTAND WITH SPEAKING WITH VW DEALER ADVISORS THAT THIS AS A RESULT OF THE EMISSION REPAIR AND THEY CAN'T FIX IT. THIS MADE THE CAR UNDRIVABLE SINCE IT'S KEEP STALING AND YOU CAN'T DRIVE IN THE CITY WITHOUT THE JERKING FEELING FROM THE ENGINE. VW CUSTOMER CARE REPRESENTATIVE KEPT CHANGING THEIR VERSION. AT FIRST, THEY SAID THE CARS COMPUTER WILL LEARN MY DRIVING PATTERN AND WILL ADJUST. THEN WHEN I SPOKE WITH A SUPERVISOR THEY CLAIMED THIS IS HOW THE CAR SHOULD DRIVE AFTER THE EMISSION REPAIR. WHEN SPEAKING WITH THE SERVICE ADVISOR AT STHOLMAN VW HE TOLD ME HE HA A CUSTOMER WITH THE SAME CAR IN FOR 3 MONTHS AND THEY COULDN'T FIX THAT ISSUE.Read more
Incident date: Apr 13, 2018
AFTER VW EMISSION REPAIR THE CAR STALLS IN SHIFTING GEARS AT LOW SPEED. I TOOK AT THE DEALERSHIP REPAIR SHOP 3 TIMES EVERYTIME THE KEPT THE CAR FOR ABOUT 2-3 WEEKS AND COULDN'T RESOLVE THE ISSUE. IT APPEARS LIKE THERE IS NO FUEL COMING TO THE ENGINE OR THE CAR COMPUTER DO NOT ALLOW THE CAR TO SHIF
... T TO THE NEXT GEAR UNTIL IT HITS 3000 RPM IN SPEEDS LOWER THE 35MPH. FROM WHAT I UNDERSTAND WITH SPEAKING WITH VW DEALER ADVISORS THAT THIS AS A RESULT OF THE EMISSION REPAIR AND THEY CAN'T FIX IT. THIS MADE THE CAR UNDRIVABLE SINCE IT'S KEEP STALING AND YOU CAN'T DRIVE IN THE CITY WITHOUT THE JERKING FEELING FROM THE ENGINE. VW CUSTOMER CARE REPRESENTATIVE KEPT CHANGING THEIR VERSION. AT FIRST, THEY SAID THE CARS COMPUTER WILL LEARN MY DRIVING PATTERN AND WILL ADJUST. THEN WHEN I SPOKE WITH A SUPERVISOR THEY CLAIMED THIS IS HOW THE CAR SHOULD DRIVE AFTER THE EMISSION REPAIR. WHEN SPEAKING WITH THE SERVICE ADVISOR AT STHOLMAN VW HE TOLD ME HE HA A CUSTOMER WITH THE SAME CAR IN FOR 3 MONTHS AND THEY COULDN'T FIX THAT ISSUE.Read more
Incident date: Aug 6, 2018
SUNROOF IS LEAKING AND CREATES CONDENSATION AND MOLD INSIDE THE CAR. I HAVE TAKEN IT TO THE DEALERSHIP FOR REPAIR AND THEY PERFORMED A CLEANING. COUPLE A WEEKS AFTER I HAVE DISCOVERED THE SUNROOF IS LEAKING AGAIN AND CONTACT THE DEALERSHIP AGAIN. THEY CLAIMED THEY ONLY CLEANED THE PIPES BUT NOW THE
... Y NEED TO SEAL THE PIPE. AT THE SAME TIME I WAS THERE THE DEALER MENTIONED HE IS SWAMPED WITH VW CARS WITH THE SAME EXACT PROBLEM WITH SUNROOF LEAKING AND HE IS BACKED UP. THIS APPEARS TO BE A WIDESPREAD PROBLEM WITH ALL VW CARS AND NOT JUST MY MODEL. THE DESIGN OF THE DRAINING SYSTEM FOR THE SUNROOF IS FAULTY AND CREATE WATER PENETRATION. I HAVE RESEARCHED THIS EXTENSIVELY AND SPOKE WITH A FEW DEALERSHIPS AND IT APPEARS TO HAVE BEEN A WIDE SPREAD PROBLEM WITH VW SUNROOF.Read more
Incident date: Nov 30, 2018
UNDER ACCELERATION THE ENGINE BEGAN TO STUTTER AND A LARGE CLOUD OF WHITE SMOKE OR STEAM CAME OUT OF THE EXHAUST, SUGGESTING POSSIBLE WATER INGESTION. UPON REMOVING THE AIR FILTER IT WAS FOUND THAT THE FILTER HAD WATER DAMAGE AND MOLD, AND THE FILTER AND AIRBOX HAD LOTS OF SMALL DEBRIS CLOGGING THE
... DRAIN TUBE.Read more
Incident date: Dec 4, 2018
WATER INGESTION INTO AIR INTAKE FROM DESIGN FLAW. CHANGED AIR FILTER BASED ON WARNING THREAD LOCATED AT CLUB TOUAREG ONLINE. IF YOU DRIVE A 2011-2017 TOUAREG PLEASE CHECK YOUR AIR FILTER. MANY OWNERS HAVE REPORTED COMPLETE ENGINE FAILURES AND VW REFUSED TO TAKE RESPONSIBILITY. VW ISSUED RECALL IN CH
... INA BUT ARE DENYING PROBLEMS HERE IN NA. MY AIR INTAKE TUBE LEADING UP TO THE AIRBOX WAS FULL OF WATER AND THE BOTTOM 2-3 INCHES OF THE AIR FILTER ITSELF WAS FALLING APART, SOAKING WET AND MOLDY. IT WAS BASICALLY SITTING IN WATER. OUR VEHICLE IN ONLY USED ON ROAD FOR COMMUTING - NEVER OFF ROAD OR ON DEEP WATER SITUATIONS. I'M ATTACHING PHOTOS OF MY AIRBOX FULL OF WATER AND THE AIR FILTER I CHANGED.Read more
Incident date: Aug 27, 2018
LARGE AMOUNT OF WATER ENTERING THE INTAKE, AFFECTING THE PEFORMANCE OF THE VEHICLE. THE WATER IS INSUFFICIENTLY DRAINING FROM THE INTAKE BOX. THE AIR FILTER DEGRADES AS A RESULT. MAY LEAD TO POSSIBLE HYDROLOCKING OF THE ENGINE. THERE ARE ACTIVE RECALLS FOR THIS ISSUE FOR THIS VEHICLE MODEL IN CHINA
... AND GERMANY. THE ISSUE APPEARS AFTER DRIVING OR PARKING THE VEHICLE IN THE RAIN. POSSIBLE CULPRIT IS THE REDESIGNED HEADLAMPS DRAINING THE WATER RIGHT INTO THE INTAKE OPENING IN THE FRONTRead more
Incident date: Sep 11, 2016
I TOOK MY VEHICLE IN TO THE TIRE SHOP THIS MORNING TO HAVE THE TIRE PATCHED FOR A SMALL SCREW THAT WAS PICKED UP DURING NORMAL OPERATION. I RECEIVED A CALL A SHORT TIME LATER FROM TIRE SHOP TELLING ME THAT THE SIDEWALL OF MY TIRE HAD FAILED. THIS IS THE SECOND SIDEWALL FAILURE MY GOODYEAR EAGLE LS-2
... 'S HAVE EXPERIENCED IN LESS THAN 2 MONTHS. VEHICLE IS 2015 VOLKSWAGEN TOUAREG, AND THE TIRES WERE ORIGINAL WITH THE VEHICLE. 50% FAILURE RATE IS UNACCEPTABLE. I HAD TO REPLACE THE FIRST ONE AND WILL BE FORCED TO REPLACE THE SECOND ONE AS WELL. THESE ARE AROUND $325 PER TIRE, SO OUT AROUND $650 IN LESS THAN A YEAR, BUT I FEEL INCREDIBLY LUCKY THAT NEITHER INCIDENT WAS AT SPEED, OR THE LOSS COULD HAVE BEEN MUCH HEAVIER. I AM A FATHER TO TWO WONDERFUL CHILDREN, AND I DO NOT FEEL LIKE THESE TIRES ARE SAFE, AND AM BEYOND CONCERNED FOR THEIR WELL BEING.Read more
Incident date: Jul 15, 2016
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN TOUAREG EQUIPPED WITH PIRELLI SCORPION VERDE TIRES, SIZE 265/50/R19. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT OBSERVED AN ABNORMAL NOISE COMING FROM THE FRONT TIRES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES WERE NOT PROPERLY INFL
... ATED WITH NITROGEN. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 16,850 AND THE TIRE FAILURE MILEAGE WAS 16,800.THE VIN WAS NOT AVAILABLE.Read more
Technical Service Bulletins — 2015 VOLKSWAGEN TOUAREG
941 manufacturer communications from 576 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 150 |
| 350000 EQUIPMENT | 112 |
| 110000 ELECTRICAL SYSTEM | 70 |
| 060000 ENGINE AND ENGINE COOLING | 69 |
| 060000 ENGINE (PWS) | 62 |
| 118000 ELECTRICAL SYSTEM:SOFTWARE | 35 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 28 |
| 980000 UNKNOWN OR OTHER | 27 |
980000 UNKNOWN OR OTHER
VW Engine oil quality standards
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
VW Engine oil quality standards
060000 ENGINE (PWS)
VW Engine oil quality standards
980000 UNKNOWN OR OTHER
VW Engine oil quality standards
138410 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR:CLUTCH
A/C Compressor leak diagnosis
980000 UNKNOWN OR OTHER
A/C Compressor leak diagnosis
118000 ELECTRICAL SYSTEM:SOFTWARE
Addressing Cybersecurity or Vehicle Hack concerns
980000 UNKNOWN OR OTHER
Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
080000 FUEL SYSTEM, DIESEL
Diesel Fuel System and Repair
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Diesel Fuel System and Repair
980000 UNKNOWN OR OTHER
Diesel Fuel System and Repair
060000 ENGINE AND ENGINE COOLING
VW Engine oil quality standards
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW Engine oil quality standards
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
060000 ENGINE (PWS)
VW Engine oil quality standards
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW Engine oil quality standards
353000 EQUIPMENT:ELECTRICAL
Battery Testing and Charging Using Midtronics VAS6161 and or GRX3000VAS Charger. Update Tool terminology
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Safety Related Inquiry and Reporting
060000 ENGINE AND ENGINE COOLING
Update to Volkswagen engine oil standards
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Helpline & Parts Dept. contact information.
110000 ELECTRICAL SYSTEM
Diagnostic assistance for excessive static current draw
060000 ENGINE AND ENGINE COOLING
Volkswagen Engine oil quality standards, update to attachments.
118000 ELECTRICAL SYSTEM:SOFTWARE
This communication is a notice for software changes with the ODIS program for specific cars.
110000 ELECTRICAL SYSTEM
Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger
118000 ELECTRICAL SYSTEM:SOFTWARE
Software Version Management (SVM) instruction.
060000 ENGINE AND ENGINE COOLING
Correct engine oil level during Perfect Delivery Inspection (PDI)
103000 POWER TRAIN:AUTOMATIC TRANSMISSION
Automatic Transmission Fluid Requirements
060000 ENGINE AND ENGINE COOLING
Engine Oil Consumption Measurement Instruction and Work sheet.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Engine Oil Consumption Measurement Instruction and Work sheet.
060000 ENGINE AND ENGINE COOLING
Volkswagen Engine Oil Standards, updated to include model year 2024.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Volkswagen Engine Oil Standards, updated to include model year 2024.
102000 POWER TRAIN:MANUAL TRANSMISSION
Noise Diagnostic for Manual Transmission vehicles.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Noise Diagnostic for Manual Transmission vehicles.
060000 ENGINE AND ENGINE COOLING
Diagnostic Aid for engine misfire.
070000 FUEL SYSTEM, GASOLINE
Gasoline fuel additive
060000 ENGINE AND ENGINE COOLING
Gasoline quality information in regards to gasoline engine performance.
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Gasoline quality information in regards to gasoline engine performance.
110000 ELECTRICAL SYSTEM
This communication is a notice for software changes with the ODIS program for specific cars
118000 ELECTRICAL SYSTEM:SOFTWARE
This communication is a notice for software changes with the ODIS program for specific cars
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Volkswagen Engine oil quality standards, update to attachments.
062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM
Introduce new engine coolant compatible with all models and all model years.
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Battery adaptation procedure when battery label is missing.
355100 EQUIPMENT:OTHER:LABELS
Battery adaptation procedure when battery label is missing.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Engine oil quality standards, update to attachments.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Volkswagen Engine Oil Quality Standards
112000 ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Generator Replacement
160000 STRUCTURE
Strut or Shock leak assessment.
353000 EQUIPMENT:ELECTRICAL
DTC P3044 may be triggered by low battery voltage.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This Document informs dealers on VWP-23-01
353000 EQUIPMENT:ELECTRICAL
Closure announcement for 55K4, 19O3, 23DG and 38C5 actions
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
150000 SEAT BELTS
VW contact when reporting a Airbag or Pyrotechnic safety belt deployment. Update to model year applicability.
140000 AIR BAGS
VW contact when reporting a Airbag or Pyrotechnic safety belt deployment. Update to model year applicability.
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Radio knob replacement instead of radio replacement w/ knob part number.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This special notice is to inform dealers to return the parts listed only order the successor parts going forward.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Update model year applicability to include 2023.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
110000 ELECTRICAL SYSTEM
Battery testing and charging using special tools VAS6161 & GRX3000VAS Charger. Updated to include additional model year applicability.
263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ACC Calibration Process
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C requirements, update to model year applicability.
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
A/C requirements, update to model year applicability.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Engine Oil Quality Standards updated to include the latest Engine Oil ) excluding Routan & ID.4attachments. (excludes Routan & ID.4)
353000 EQUIPMENT:ELECTRICAL
Battery adaptation when battery labels are missing. Update to model year applicability.
080000 FUEL SYSTEM, DIESEL
Evaluate TDI vehicle for repurchase prior to repairs
070000 FUEL SYSTEM, GASOLINE
DTC's P053F,P0087, P0088, P1025 may set due to the high pressure fuel pump being out of time (sync).
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
160000 STRUCTURE
update to required vehicle wash shampoo.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
102000 POWER TRAIN:MANUAL TRANSMISSION
Manual transmission noise diagnostic assistance
110000 ELECTRICAL SYSTEM
Minimum battery charger requirements during software updates
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Additional instruction before replacing A/C compressor. Updated to include additional model and model year applicability.
350000 EQUIPMENT
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
118000 ELECTRICAL SYSTEM:SOFTWARE
This document outlines updates to the ODIS diagnostic software. Updates include corrected diagnostic test plans for the stated vehicles.
110000 ELECTRICAL SYSTEM
This document outlines updates to the ODIS diagnostic software. Updates include corrected diagnostic test plans for the stated vehicles.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include model year 2023 and the latest Engine Oil attachments. (excludes Routan & ID.4)
060000 ENGINE AND ENGINE COOLING
Engine oil consumption measurement.
070000 FUEL SYSTEM, GASOLINE
Gasoline quality check. Update to model and model year applicability.
980000 UNKNOWN OR OTHER
Gasoline quality check. Update to model and model year applicability.
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Gasoline quality check. Update to model and model year applicability.
980000 UNKNOWN OR OTHER
Software Version Management (SVM) instruction. Update to require 70amp minimum battery charger during procedure.
030000 BRAKES (PWS)
Brake Rotor, Vibration / Pulsation. Addition of mandatory brake form and reference to Volkswagen Warranty Policy and Procedures Manual.
119111 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Software Version Management (SVM) instruction. Update to require 70amp minimum battery charger during procedure.
070000 FUEL SYSTEM, GASOLINE
Gasoline quality.
060000 ENGINE AND ENGINE COOLING
Engine misfire diagnostic aid.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW engine oil specifications. Update to model year applicability.
980000 UNKNOWN OR OTHER
VW engine oil specifications. Update to model year applicability.
100000 POWER TRAIN
Auto Trans fluid requirements.
060000 ENGINE AND ENGINE COOLING
Recommended fuel additive to avoid engine misfires.
980000 UNKNOWN OR OTHER
Checking engine oil during PDI.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Checking engine oil during PDI.
060000 ENGINE AND ENGINE COOLING
Refrigerant leak diagnosis using Nitrogen. Updated to include ID.4
980000 UNKNOWN OR OTHER
Battery Testing and Charging using VAS6161 and or GRX3000VAS
119100 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Battery Testing and Charging using VAS6161 and or GRX3000VAS
980000 UNKNOWN OR OTHER
VW engine oil specifications. Update to attachments.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW engine oil specifications. Update to attachments.
060000 ENGINE AND ENGINE COOLING
Refrigerant leak diagnosis using Nitrogen. Updated to include additional model and model year applicability.
Showing 100 of 941 bulletins.