2017 VOLKSWAGEN CC

3 recalls, 7 complaints - 590 TSBs

UNKNOWN OR OTHER

Defect Description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requi... Read more

Consequence

Vehicles that do not meet all regulatory requirements may have an increased risk of injury, crash, or fire.

Remedy

Volkswagen will repurchase the vehicles. Owner notification letters were mailed May 20, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01F1.

46 vehicles affected

Manufacturer: Volkswagen Group of America, Inc.

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Defect Description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

Consequence

In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy

Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. ... Read more

119,394 vehicles affected

Manufacturer: Volkswagen Group of America, Inc.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Defect Description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to com... Read more

Consequence

If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.

Remedy

Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.

23 vehicles affected

Manufacturer: Volkswagen Group of America, Inc.

Complaint Statistics

7 total complaints 1 crashes 1 injuries

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	3
UNKNOWN OR OTHER	2
AIR BAGS	1
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR	1

Incident date: May 19, 2026

The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has f... Read more

Incident date: May 19, 2026

Taking my car in for now the 3rd time for the headlight error "Headlight System Malfunction. Have the vehicle inspected. The first 2 times it occurred around 3000 miles where they first tried a software and reset then it did it again so took it back and they swapped the left headlight which had fail... Read more

Incident date: May 19, 2026

The front and rear evaporator core of my 2019 Volvo XC90 has failed and I no longer have air conditioning. This issue was diagnosed by a dealer. The evaporator core failure is a massive, widely documented issue specifically targeting the 2016–2020 Volvo SPA-platform models. According to my resear... Read more

Incident date: Sep 12, 2020

TL* THE CONTACT OWNED A 2017 VOLKSWAGEN CC. THE CONTACT STATED WHILE DRIVING 30-35 MPH IN THE RAIN, THEY CRASHED INTO THE REAR OF AN UNKNOWN VEHICLE. THE CONTACT STRUCK HIS HEAD ON THE FRONT WINDSHIELD. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJU... Read more

Crash 1 injured

Incident date: Oct 1, 2020

THIS IS A 2017 WITH 45,000 MILES AND THE RADIO IS DEFECTIVE IN THAT IT CHANGES CHANNELS BY ITSELF AND THE VOICE COMMAND FUNCTION DOES NOT WORK. THE NAVIGATION DOES NOT WORK EITHER. IT IS DISTRACTING WHEN DRIVING TO HAVE THE CHANNELS CHANGE NON STOP. VW ADVISED IT WOULD COST $1,000 TO REPLACE. DUE TO... Read more

Incident date: Oct 1, 2020

Incident date: Jul 16, 2017

VEHICLE WAS PARKED, RETURNED TO VEHICLE AND HEADLIGHTS WERE ON, INSTRUMENT PANEL LIGHTS WERE ON, AS WELL AS AIRBAG LIGHTS, BRAKE LIGHTS, AND E-BRAKE LIGHT WAS BLINKING. THE VEHICLE WAS UNRESPONSIVE TO THE REMOTE AND I WAS UNABLE TO GET INSIDE THE VEHICLE. IT WAS TOWED TO THE DEALERSHIP AT WHICH POIN... Read more

NHTSA Safety Ratings, 2017 VOLKSWAGEN CC

2017 Volkswagen CC 4 DR AWD

Category	Rating
Rollover	4 / 5 ★★★★☆
Rollover Risk	0.0%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	No
Lane Departure Warning	Optional

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

EPA Fuel Economy, 2017 VOLKSWAGEN CC

Trim / Engine	City MPG	Highway MPG	Combined MPG	Fuel Type	Annual Fuel Cost
2.0L 4-cyl, Automatic (AM-S6) (Front-Wheel Drive)	22.0	31.0	25.0	Premium	$3,100

CO2 Emissions: 349.0 g/mile (Compact Cars)

Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.

Technical Service Bulletins, 2017 VOLKSWAGEN CC

590 manufacturer communications from 403 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	79
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	69
060000 ENGINE AND ENGINE COOLING	51
110000 ELECTRICAL SYSTEM	50
140000 AIR BAGS	42
060000 ENGINE (PWS)	37
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	22
118000 ELECTRICAL SYSTEM:SOFTWARE	21

980000 UNKNOWN OR OTHER

VW Engine oil quality standards

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

VW Engine oil quality standards

060000 ENGINE (PWS)

VW Engine oil quality standards

980000 UNKNOWN OR OTHER

VW Engine oil quality standards

138410 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR:CLUTCH

A/C Compressor leak diagnosis

980000 UNKNOWN OR OTHER

A/C Compressor leak diagnosis

118000 ELECTRICAL SYSTEM:SOFTWARE

Addressing Cybersecurity or Vehicle Hack concerns

980000 UNKNOWN OR OTHER

Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

VW Engine oil quality standards

060000 ENGINE AND ENGINE COOLING

VW Engine oil quality standards

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

3G Sunset Update

060000 ENGINE (PWS)

VW Engine oil quality standards

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

VW Engine oil quality standards

353000 EQUIPMENT:ELECTRICAL

Battery Testing and Charging Using Midtronics VAS6161 and or GRX3000VAS Charger. Update Tool terminology

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Safety Related Inquiry and Reporting

060000 ENGINE AND ENGINE COOLING

Update to Volkswagen engine oil standards

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Helpline & Parts Dept. contact information.

110000 ELECTRICAL SYSTEM

Diagnostic assistance for excessive static current draw

060000 ENGINE AND ENGINE COOLING

Volkswagen Engine oil quality standards, update to attachments.

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger

110000 ELECTRICAL SYSTEM

Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Version Management (SVM) instruction.

060000 ENGINE AND ENGINE COOLING

Correct engine oil level during Perfect Delivery Inspection (PDI)

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

Automatic Transmission Fluid Requirements

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Volkswagen Engine Oil Standards, updated to include model year 2024.

060000 ENGINE AND ENGINE COOLING

Volkswagen Engine Oil Standards, updated to include model year 2024.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Engine Oil Consumption Measurement Instruction and Work sheet.

060000 ENGINE AND ENGINE COOLING

Engine Oil Consumption Measurement Instruction and Work sheet.

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

Gasoline quality information in regards to gasoline engine performance.

060000 ENGINE AND ENGINE COOLING

Gasoline quality information in regards to gasoline engine performance.

070000 FUEL SYSTEM, GASOLINE

Gasoline fuel additive

060000 ENGINE AND ENGINE COOLING

Diagnostic Aid for engine misfire.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Noise Diagnostic for Manual Transmission vehicles.

102000 POWER TRAIN:MANUAL TRANSMISSION

Noise Diagnostic for Manual Transmission vehicles.

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

Volkswagen Engine oil quality standards, update to attachments.

062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM

Introduce new engine coolant compatible with all models and all model years.

355100 EQUIPMENT:OTHER:LABELS

Battery adaptation procedure when battery label is missing.

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Battery adaptation procedure when battery label is missing.

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

Engine oil quality standards, update to attachments.

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

Volkswagen Engine Oil Quality Standards

112000 ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Generator Replacement

140000 AIR BAGS

In conjunction with the New Mexico DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 363 Volkswagen owners in the State of New Mexico on March 13, 2023.

140000 AIR BAGS

In conjunction with the Massachusetts DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 1,498 Volkswagen owners in the State of Massachusetts on March 13, 2023.

160000 STRUCTURE

Strut or Shock leak assessment.

140000 AIR BAGS

In conjunction with the Colorado DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 1,414 Volkswagen owners in the State of Colorado on February 13, 2023.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This Document informs dealers on VWP-23-01

060000 ENGINE AND ENGINE COOLING

Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).

150000 SEAT BELTS

VW contact when reporting a Airbag or Pyrotechnic safety belt deployment. Update to model year applicability.

140000 AIR BAGS

VW contact when reporting a Airbag or Pyrotechnic safety belt deployment. Update to model year applicability.

060000 ENGINE AND ENGINE COOLING

Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This special notice is to inform dealers to return the parts listed only order the successor parts going forward.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Required Alignment Submission form.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Update model year applicability to include 2023.

060000 ENGINE AND ENGINE COOLING

Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).

110000 ELECTRICAL SYSTEM

Battery testing and charging using special tools VAS6161 & GRX3000VAS Charger. Updated to include additional model year applicability.

263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

ACC Calibration Process

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

A/C requirements, update to model year applicability.

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

A/C requirements, update to model year applicability.

110000 ELECTRICAL SYSTEM

Instruction for set-up of SD creator to obtain Software updates. Bulletin updated to include additional certificate information.

060000 ENGINE AND ENGINE COOLING

Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).

280100 BACK OVER PREVENTION:SOFTWARE

Instruction for set-up of SD creator to obtain Software updates. Bulletin updated to include additional model year applicability.

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

Engine Oil Quality Standards updated to include the latest Engine Oil ) excluding Routan & ID.4attachments. (excludes Routan & ID.4)

140000 AIR BAGS

In conjunction with the New York DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 2,743 Volkswagen owners in the State of New York on October 17, 2022.

353000 EQUIPMENT:ELECTRICAL

Battery adaptation when battery labels are missing. Update to model year applicability.

070000 FUEL SYSTEM, GASOLINE

DTC's P053F,P0087, P0088, P1025 may set due to the high pressure fuel pump being out of time (sync).

140000 AIR BAGS

In conjunction with the South Carolina Department of Public Safety, Volkswagen is sending Takata airbag recall reminder notices to approximately 1,824 Volkswagen owners in the state of South Carolina on September 19, 2022.

160000 STRUCTURE

update to required vehicle wash shampoo.

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)

102000 POWER TRAIN:MANUAL TRANSMISSION

Manual transmission noise diagnostic assistance

110000 ELECTRICAL SYSTEM

Minimum battery charger requirements during software updates

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Additional instruction before replacing A/C compressor. Updated to include additional model and model year applicability.

350000 EQUIPMENT

Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)

060000 ENGINE AND ENGINE COOLING

Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)

140000 AIR BAGS

In conjunction with the Georgia Department of Revenue - Motor Vehicle Division and Department of Driver Services, Volkswagen sent Takata airbag recall reminder notices to approximately 158 Volkswagen owners in the State of Puerto Rico on Ju

140000 AIR BAGS

In conjunction with the Virginia DMV, Audi will be sending Takata airbag recall reminder notices to approximately 2,217 VW owners in the State of Virginia on July 21, 2022

060000 ENGINE AND ENGINE COOLING

Engine Oil Quality Standards updated to include model year 2023 and the latest Engine Oil attachments. (excludes Routan & ID.4)

060000 ENGINE AND ENGINE COOLING

Engine oil consumption measurement.

980000 UNKNOWN OR OTHER

Gasoline quality check. Update to model and model year applicability.

070000 FUEL SYSTEM, GASOLINE

Gasoline quality check. Update to model and model year applicability.

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

Gasoline quality check. Update to model and model year applicability.

140000 AIR BAGS

In conjunction with the Georgia Department of Revenue - Motor Vehicle Division and Department of Driver Services, Volkswagen sent Takata airbag recall reminder notices to approximately 4,588 Volkswagen owners in the State of Georgia on June

030000 BRAKES (PWS)

Brake Rotor, Vibration / Pulsation. Addition of mandatory brake form and reference to Volkswagen Warranty Policy and Procedures Manual.

119111 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Software Version Management (SVM) instruction. Update to require 70amp minimum battery charger during procedure.

980000 UNKNOWN OR OTHER

Software Version Management (SVM) instruction. Update to require 70amp minimum battery charger during procedure.

980000 UNKNOWN OR OTHER

VW engine oil specifications. Update to model year applicability.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

VW engine oil specifications. Update to model year applicability.

350000 EQUIPMENT

This special notice is to inform dealers to return the parts listed if it meets the criteria provided.

060000 ENGINE AND ENGINE COOLING

Engine misfire diagnostic aid.

070000 FUEL SYSTEM, GASOLINE

Gasoline quality.

060000 ENGINE AND ENGINE COOLING

Recommended fuel additive to avoid engine misfires.

100000 POWER TRAIN

Auto Trans fluid requirements.

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

Checking engine oil during PDI.

980000 UNKNOWN OR OTHER

Checking engine oil during PDI.

119100 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Battery Testing and Charging using VAS6161 and or GRX3000VAS

980000 UNKNOWN OR OTHER

Battery Testing and Charging using VAS6161 and or GRX3000VAS

060000 ENGINE AND ENGINE COOLING

Refrigerant leak diagnosis using Nitrogen. Updated to include ID.4

980000 UNKNOWN OR OTHER

VW engine oil specifications. Update to attachments.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

VW engine oil specifications. Update to attachments.

Showing 100 of 590 bulletins.

NHTSA Safety Investigations, VOLKSWAGEN CC

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

EA, Open , Model Year: 2009

Air Bag Clockspring Failure

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ul... timately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922Read more

RQ, Closed , Model Year: 2010

Air Bag Clockspring Failure

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ul... timately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626Read more

PE, Closed , Model Year: 2010

Air Bag Clockspring Failure

The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a sp... iral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.Read more

VOLKSWAGEN CC - All Years Overview

Complete safety history for the VOLKSWAGEN CC across all model years (2009, 2017).

41 Total Recalls

1,359 Total Complaints

3 Investigations

69 Reported Crashes

5 Reported Fires

0 Reported Deaths

VOLKSWAGEN CC - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2017 (current)	3	7
2016	6	38	View
2015	4	49	View
2014	5	102	View
2013	5	188	View
2012	6	337	View
2011	4	120	View
2010	4	330	View
2009	4	185	View
2008	0	3	View

Other VOLKSWAGEN Models

Model	Recalls	Complaints
JETTA	249	14,075	View
GOLF	190	2,084	View
PASSAT	185	10,492	View
BEETLE	157	3,629	View
GTI	116	1,926	View
ID.4	115	1,606	View
ATLAS	101	2,700	View
TIGUAN	78	3,173	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2017 VOLKSWAGEN CC

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2017 VOLKSWAGEN CC

Safety Technology

EPA Fuel Economy, 2017 VOLKSWAGEN CC

Technical Service Bulletins, 2017 VOLKSWAGEN CC

Most Affected Components

NHTSA Safety Investigations, VOLKSWAGEN CC

VOLKSWAGEN CC - All Years Overview

VOLKSWAGEN CC - Year by Year

Other VOLKSWAGEN Models