2012 VICTORY CROSS COUNTRY
2 recalls — 28 complaints — 9 TSBs
17V647000 Oct 12, 2017
SERVICE BRAKES, HYDRAULIC
Defect Description
Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
Consequence
A melted rear brake line can reduce braking performance, increasing the risk of a crash.
Remedy
Polaris will notify owners, and dealers will re-route the brake line away from the exhaust catalyst, free of charge. The recall began on November 8, 2017. Owners may contact Polaris customer service at 1-877-737-7172. Polaris' number for this recall is V-17-02.
12V457000 Sep 18, 2012
EQUIPMENT
Defect Description
Polaris is recalling certain model year 2012-2013 Victory motorcycles manufactured from January 3, 2012, through August 15, 2012. A torqueing procedure may have been missed on some throttle cable retention nuts. On certain motorcycles, the throttle cable retention nuts for either the pull or push ... Read more
Consequence
If the torqueing is missed and the retention nuts are loose, the retention nuts closest to the throttle body can become dislodged and interfere with the throttle function, increasing the risk of a crash.
Remedy
Victory will notify owners and dealers will correctly torque the fasteners free of charge. The safety recall began on October 4, 2012. Owners may contact Victory consumer service department by calling 1-888-704-5290.
Complaint Statistics
28 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| STRUCTURE:BODY | 5 |
| POWER TRAIN | 3 |
| EQUIPMENT ADAPTIVE/MOBILITY | 3 |
| ENGINE | 3 |
| ELECTRICAL SYSTEM | 2 |
| EXTERIOR LIGHTING | 2 |
| LATCHES/LOCKS/LINKAGES | 2 |
| EQUIPMENT | 2 |
| EXTERIOR LIGHTING:TAIL LIGHTS | 1 |
| EXTERIOR LIGHTING:TURN SIGNAL | 1 |
UNKNOWN OR OTHER
Aug 4, 2023
Incident date: Aug 4, 2023
Manufacturer-installed Hitch Receiver broke from the frame flanges while pulling away from a stoplight while towing vehicle, resulting in the detachment of the hitch crossbar, tow bars and causing the tow vehicle to cross one lane of traffic and into the grass median towards oncoming traffic. Tow v... Read more
STRUCTURE:BODY:BUMPERS
Aug 4, 2023
Incident date: Aug 4, 2023
The contact owns a 2019 Nissan Sentra. The contact stated that while the vehicle was being repaired after an accident at the dealer, the mechanic stated that the front impact bar was missing. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage... Read more
ENGINE
Sep 7, 2016
Incident date: Aug 8, 2016
TL* THE CONTACT OWNS A 2012 VICTORY CROSS COUNTRY. WHEN THE VEHICLE TURNED RIGHT, AN ABNORMAL NOISE WAS HEARD FROM THE LOWER PART OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RETAINING CLIP WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS N... Read more
POWER TRAIN
Jun 20, 2016
Incident date: Jun 16, 2016
WHEN PULLING IN THE CLUTCH TO SHIFT THE CABLE SNAPPED RIGHT AT THE CLUTCH ARM GOING INTO THE TRANSMISSION THIS HAPPEN AS I WAS COMING OUT OF A ROTARY STARTING TO SHIFT UP ON A SECONDARY RD. WHEN I STARTED LOOKING INTO THIS PROBLEM IT SEEMS TO BE A VERY COMMON PROBLEM. I FEEL THAT THIS COULD BE A SER... Read more
ENGINE
Oct 6, 2015
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2012 VICTORY CROSS COUNTRY. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE ... Read more
ELECTRICAL SYSTEM
Oct 6, 2015
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2012 VICTORY CROSS COUNTRY. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE ... Read more
EQUIPMENT
Jul 22, 2015
Incident date: Jul 1, 2015
2012 VICTORY CROSS COUNTRY MOTORCYCLE. CONSUMER WRITES IN REGARDS TO LOCK & RIDE BACK REST RECALL DUE TO LACK OF PARTS. *SMD
EQUIPMENT
Apr 21, 2015
Incident date: Mar 12, 2014
THE RIGHT-SIDE SADDLEBAG LATCH IS MISALIGNED TO THE LATCH BRACKET. THIS MISALIGNMENT CAUSES THE BRACKET TO RUB THE LATCH TO WHERE THE LATCH EVENTUALLY BREAKS. SHOULD THE LATCH BREAK, THE SADDLEBAG LID WILL BE LOOSE AND CAN CAUSE INSTABILITY WHILE RIDING AND POTENTIALLY DANGER TO VEHICLES BEHIND SHOU... Read more
STRUCTURE
Apr 21, 2015
Incident date: Mar 12, 2014
THE RIGHT-SIDE SADDLEBAG LATCH IS MISALIGNED TO THE LATCH BRACKET. THIS MISALIGNMENT CAUSES THE BRACKET TO RUB THE LATCH TO WHERE THE LATCH EVENTUALLY BREAKS. SHOULD THE LATCH BREAK, THE SADDLEBAG LID WILL BE LOOSE AND CAN CAUSE INSTABILITY WHILE RIDING AND POTENTIALLY DANGER TO VEHICLES BEHIND SHOU... Read more
STRUCTURE:BODY
Dec 20, 2014
Incident date: May 11, 2012
VICTORY MOTORCYCLES HAVE A DEFECTIVE LATCH ON THEIR RIGHT ?SADDLEBAGS? THAT RENDERS THE RIGHT STORAGE COMPARTMENT USELESS. THE FAULTY LOCKING MECHANISM HAS APPEARED SINCE 2010 ON SEVERAL VICTORY MODELS. MY RIGHT BAG WILL POP OPEN FROM TIME TO TIME. IT ALSO HAPPENS WHEN THE LID POPS OPEN AT VERY HI... Read more
LATCHES/LOCKS/LINKAGES
Dec 9, 2014
Incident date: Sep 15, 2014
RIGHT SADDLE BAG LATCH IS WEARING , NO ADJUSTMENT . WHEN LATCH WEARS THRU BAG WILL FLY OPEN SCATTERING CONTENTS AND POSSIBLY CAUSING A CRASH TO FOLLOWING VEHICLES. I BELIEVE THIS IS A MANUFACTURING DEFECT AS I HAVE HEARD THIS IS AN ACROSS THE BOARD PROBLEM. *TR
EQUIPMENT ADAPTIVE/MOBILITY
Dec 9, 2014
Incident date: Sep 15, 2014
RIGHT SADDLE BAG LATCH IS WEARING , NO ADJUSTMENT . WHEN LATCH WEARS THRU BAG WILL FLY OPEN SCATTERING CONTENTS AND POSSIBLY CAUSING A CRASH TO FOLLOWING VEHICLES. I BELIEVE THIS IS A MANUFACTURING DEFECT AS I HAVE HEARD THIS IS AN ACROSS THE BOARD PROBLEM. *TR
ENGINE
Nov 5, 2014
Incident date: Apr 10, 2013
I WAS RIDING ON AN INTERSTATE HIGHWAY AT ABOUT 60-65 MPH AND PULLED IN THE CLUTCH, TO DOWNSHIFT FROM 6TH TO 5TH GEAR. IN MID-SHIFT LIKE THIS, I THEN DECIDED THAT MAYBE TRAFFIC WASN'T SLOWING THAT MUCH, AFTER ALL, AND WAS JUST ABOUT TO RELEASE THE CLUTCH AND CONTINUE TO RIDE IN 6TH GEAR. IN THAT SECO... Read more
POWER TRAIN
Nov 5, 2014
Incident date: Apr 10, 2013
I WAS RIDING ON AN INTERSTATE HIGHWAY AT ABOUT 60-65 MPH AND PULLED IN THE CLUTCH, TO DOWNSHIFT FROM 6TH TO 5TH GEAR. IN MID-SHIFT LIKE THIS, I THEN DECIDED THAT MAYBE TRAFFIC WASN'T SLOWING THAT MUCH, AFTER ALL, AND WAS JUST ABOUT TO RELEASE THE CLUTCH AND CONTINUE TO RIDE IN 6TH GEAR. IN THAT SECO... Read more
LATCHES/LOCKS/LINKAGES
Oct 14, 2014
Incident date: Sep 1, 2014
THERE IS A MISALIGNMENT BETWEEN THE RIGHT SIDE SADDLEBAG LATCH MECHANISM AND THE HOOP THAT IT CAPTURES WHEN THE LID IS CLOSED. THERE IS NO ADJUSTABILITY BUILT INTO THE DESIGN SO THIS A MANUFACTURING DEFECT. THE RESULTING PROBLEM IS THAT THE SOFTER METAL OF THE LATCH MECHANISM IS WORN AWAY BY THE H... Read more
STRUCTURE:BODY
Oct 14, 2014
Incident date: Sep 1, 2014
THERE IS A MISALIGNMENT BETWEEN THE RIGHT SIDE SADDLEBAG LATCH MECHANISM AND THE HOOP THAT IT CAPTURES WHEN THE LID IS CLOSED. THERE IS NO ADJUSTABILITY BUILT INTO THE DESIGN SO THIS A MANUFACTURING DEFECT. THE RESULTING PROBLEM IS THAT THE SOFTER METAL OF THE LATCH MECHANISM IS WORN AWAY BY THE H... Read more
STRUCTURE:BODY
Oct 7, 2014
Incident date: Aug 14, 2014
SADDLEBAG FLEW OPEN ON THE HIGHWAY, LOST MY RAINGEAR, AND SEVERAL OTHER ITEMS ADDING TO ABOUT $200.00. PULLED OVER AND STOPPED AND NOTICED THAT THE RIGHT HAND SADDLEBAG LATCH LOOKED SEVERELY WORN.. THEN CHECKED THE LEFT HAND SADDLEBAG LATCH AND LOOKED LIKE NEW. AFTER DOING SOME COMPARES WITH OTHER ... Read more
EQUIPMENT ADAPTIVE/MOBILITY
Oct 6, 2014
Incident date: Oct 1, 2014
THE RIGHT SIDE LATCH MECHANISM ON THE SADDLEBAG HAS NO ADJUSTMENT. OVER TIME THE HOOP HAS WORN INTO THE LATCH WEARING THE ALUMINUM PART. OVER TIME THIS WALL CAUSE A FAILURE ON THE LATCH MECHANISM WHICH WILL ALLOW THE SADDLEBAG TO FLY OPEN. THIS COULD STARTLE A LESS EXPERIENCED RIDER CAUSING A C... Read more
STRUCTURE:BODY
Oct 2, 2014
Incident date: Aug 1, 2014
THERE IS NOTICEABLE WEAR ON A LATCH ON MY RIGHT SIDE (THROTTLE SIDE) SADDLEBAG. THE LATCH THAT KEEPS THE BAG CLOSED IS WEARING OUT FROM AN IMPROPERLY INSTALLED LATCH CATCH. WHAT I CAN TELL IS THAT POLARIS INDUSTRIES (VICTORY MOTORCYCLE DIVISION) IS USING THE EXACT SAME LATCH FOR THE RIGHT SIDE SADDL... Read more
EXTERIOR LIGHTING
Oct 1, 2014
Incident date: Oct 1, 2014
THIS MOTORCYCLE HAS SELF-CANCELING TURN SIGNALS. THE CANCELLATION OF ACTIVATED TURN SIGNALS, ACCORDING TO THE MANUFACTURER, DEPENDS ON SEVERAL FACTORS, SUCH AS SPEED, DISTANCE, AND DURATION. HOWEVER, THE ACTION OF THE TURN SIGNALS IS OFTEN INCONSISTENT, GIVEN IDENTICAL FACTORS. FURTHER, CANCELLATION... Read more
STRUCTURE:BODY
Oct 1, 2014
Incident date: Oct 1, 2014
THE LATCHING MECHANISM ON THE RIGHT SIDE HARD SADDLEBAG IS WEARING THROUGH, AS A RESULT OF (NON-ADJUSTABLE) MISALIGNMENT BETWEEN THE LATCH ON THE SADDLEBAG'S LID AND THE KEEPER BAR ATTACHED TO THE BOTTOM OF THE SADDLEBAG. IF THE PORTION OF THE LATCH THAT IS WEARING THROUGH FAILS, THE LID OF THE SADD... Read more
EQUIPMENT ADAPTIVE/MOBILITY
Sep 29, 2014
Incident date: Sep 19, 2014
THE RIGHT SADDLE BAG LATCH ON MY 2012 COREY NESS CROSS COUNTRY IS GRINDING AWAY MAKING THE BAG SUBJECT TO FLYING OPEN WHILE TRAVELING. *TR
EXTERIOR LIGHTING
Aug 20, 2013
Incident date: Aug 1, 2013
ANYTIME THE MOTORCYCLE GETS WET THE ELECTRICAL ACTS STRANGE. SOMETIMES THE CRUISE DOESN'T WORK. OFTEN TIMES WHEN I PULL THE CLUTCH HANDLE MY HAZARD WARNING LIGHTS WILL BLINK. IF I GET RAINED ON FOR A PERIOD OF TIME MY TURN SIGNALS WILL CEASE FUNCTIONING UNTIL THE BIKE HAS SPENT SEVERAL HOURS DRYIN... Read more
ELECTRICAL SYSTEM
Aug 20, 2013
Incident date: Aug 1, 2013
ANYTIME THE MOTORCYCLE GETS WET THE ELECTRICAL ACTS STRANGE. SOMETIMES THE CRUISE DOESN'T WORK. OFTEN TIMES WHEN I PULL THE CLUTCH HANDLE MY HAZARD WARNING LIGHTS WILL BLINK. IF I GET RAINED ON FOR A PERIOD OF TIME MY TURN SIGNALS WILL CEASE FUNCTIONING UNTIL THE BIKE HAS SPENT SEVERAL HOURS DRYIN... Read more
EXTERIOR LIGHTING:BRAKE LIGHTS
Sep 18, 2012
Incident date: Sep 16, 2012
TL* THE CONTACT OWNS A 2012 VICTORY CROSS COUNTRY MOTORCYCLE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, ALL OF THE REAR LIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE VEHICLE ... Read more
EXTERIOR LIGHTING:TURN SIGNAL
Sep 18, 2012
Incident date: Sep 16, 2012
TL* THE CONTACT OWNS A 2012 VICTORY CROSS COUNTRY MOTORCYCLE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, ALL OF THE REAR LIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE VEHICLE ... Read more
EXTERIOR LIGHTING:TAIL LIGHTS
Sep 18, 2012
Incident date: Sep 16, 2012
TL* THE CONTACT OWNS A 2012 VICTORY CROSS COUNTRY MOTORCYCLE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, ALL OF THE REAR LIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE VEHICLE ... Read more
POWER TRAIN
Jul 20, 2012
Incident date: Jul 9, 2012
WHILE DRIVING ON A COUNTRY ROAD THE CLUTCH CABLE FAILED. WHERE I WAS ROLLING AND IN NO TRAFFIC, IT WAS NOT A PROBLEM TO GET TO A SAFE LOCATION AND STOP. HAD THIS HAPPENED AT A BUSY INTERSECTION THE BIKE COULD HAVE LURCHED UNCONTROLLABLY INTO ONCOMING TRAFFIC. THE INABILITY TO DISENGAGE THE CLUTCH IS... Read more
Technical Service Bulletins — 2012 VICTORY CROSS COUNTRY
9 manufacturer communications from 5 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 4 |
| 170000 LATCHES/LOCKS/LINKAGES | 2 |
| 060000 ENGINE AND ENGINE COOLING | 1 |
| 030000 BRAKES (PWS) | 1 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 1 |
VSA-15-01 R01
Jul 15, 2017
170000 LATCHES/LOCKS/LINKAGES
Victory Motorcycle has learned that a potential issue may exist in some 2010-2015 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which ena
VSA-15-01 R01
Jul 15, 2017
350000 EQUIPMENT
Victory Motorcycle has learned that a potential issue may exist in some 2010-2015 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which ena
V-17-02
Jun 20, 2017
060000 ENGINE AND ENGINE COOLING
Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increas
V-17-02
Jun 20, 2017
350000 EQUIPMENT
Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increas
V-17-02
Jun 20, 2017
030000 BRAKES (PWS)
Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increas
SAF-16-01
Aug 16, 2016
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.
VSA-15-01 R02
Mar 23, 2016
170000 LATCHES/LOCKS/LINKAGES
Victory Motorcycle has learned that a potential issue may exist in some 2010-2016 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which ena
VSA-15-01 R02
Mar 23, 2016
350000 EQUIPMENT
Victory Motorcycle has learned that a potential issue may exist in some 2010-2016 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which ena
TSB-V-14-01
May 12, 2014
350000 EQUIPMENT
VICTORY MC: A DEFECT IN CHASSIS MOUNTING POINT, MAY CRACK WHEN USED WITH ACCESSORY LUGGAGE RACK OF PASSENGER BACKREST AND WOULD LOSE SUPPORT FOR PASSENGER TO REMAIN ON MOTORCYCLE. *PE
VICTORY CROSS COUNTRY — All Years Overview
Complete safety history for the VICTORY CROSS COUNTRY across all model years (2010–2017).
15
Total Recalls
88
Total Complaints
0
Investigations
3
Reported Crashes
0
Reported Fires
0
Reported Deaths