2011 VICTORY CROSS COUNTRY
2 recalls — 12 complaints — 9 TSBs
17V647000 Oct 12, 2017
SERVICE BRAKES, HYDRAULIC
Defect Description
Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
Consequence
A melted rear brake line can reduce braking performance, increasing the risk of a crash.
Remedy
Polaris will notify owners, and dealers will re-route the brake line away from the exhaust catalyst, free of charge. The recall began on November 8, 2017. Owners may contact Polaris customer service at 1-877-737-7172. Polaris' number for this recall is V-17-02.
11V305000 Jun 1, 2011
STEERING: STEERING WHEEL/HANDLE BAR
Defect Description
POLARIS IS RECALLING CERTAIN MODEL YEAR 2011 VICTORY CROSS COUNTRY MOTORCYCLES MANUFACTURED FROM JANUARY 1, THROUGH APRIL 11, 2011. THE HANDLEBAR CLAMPS AND/OR RISERS MAY HAVE BEEN MACHINED INCORRECTLY WHICH COULD CAUSE THE HANDLEBARS TO SLIP IN THE CLAMPS.
Consequence
THIS COULD CAUSE THE OPERATOR TO LOSE CONTROL, INCREASING THE RISK OF A VEHICLE CRASH.
Remedy
POLARIS WILL NOTIFY OWNERS, AND DEALERS WILL TEST AND REPLACE DEFECTIVE RISER/CLAMP ASSEMBLIES, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 17, 2011. OWNERS MAY CONTACT VICTORY CONSUMER SERVICE AT 1-888-704-5290.
Complaint Statistics
12 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| EQUIPMENT | 2 |
| STRUCTURE:BODY | 2 |
| UNKNOWN OR OTHER | 2 |
| LATCHES/LOCKS/LINKAGES | 2 |
| POWER TRAIN:MANUAL TRANSMISSION | 1 |
| VISIBILITY | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| STRUCTURE | 1 |
EQUIPMENT
Nov 13, 2014
Incident date: Jun 27, 2014
2011 VICTORY CROSS COUNTRY. CONSUMER WRITES IN REGARDS TO MOTORCYCLE LOCK AND RIDE SAFETY RECALL CAMPAIGN. *TGW THE CONSUMER STATED HE RETURNED THE BACK REST/LUGGAGE RACK COMBINATION TO HIS LOCAL DEALER ON JUNE 27, 2014 AND HE HAS NOT HEARD FROM THE DEALER, SINCE. *JB
LATCHES/LOCKS/LINKAGES
Oct 14, 2014
Incident date: Sep 22, 2014
I HAVE A 2011 VICTORY CROSS COUNTRY MOTORCYCLE. THE SADDLEBAG LATCH ON THE RIGHT SIDE IS WEARING IMPROPERLY DUE TO IMPROPER ALIGNMENT. THIS IS A KNOWN ISSUE WITH THIS MOTORCYCLE. MY DEALER, VICTORY MOTORCYCLES, AND POLARIS HAVE REFUSED TO ISSUE A REPLACEMENT. WITHOUT REPAIR, THE LATCH WILL WEAR ... Read more
STRUCTURE
Oct 13, 2014
Incident date: May 1, 2014
REGARDING POLARIS/VICTORY RECALL CAMPAIGN 13E-048 THAT VICTORY ISSUED IN AUGUST OF 2013: THE OFFICIAL LETTER CAME OUT IN THE SPRING OF 2013 AND STATED THAT PARTS WILL BE AVAILABLE AFTER APRIL 2013, I HAVE CALLED MY DEALERSHIP EVERY WEEK SINCE MAY OF 2013 TO SEE WHEN PARTS WILL BE AVAILABLE. THEY ... Read more
LATCHES/LOCKS/LINKAGES
Oct 13, 2014
Incident date: Oct 1, 2014
THE LATCH ON THE RIGHT SIDE SADDLE BAG IS WEARING ITS WAY THROUGH THE LATCH BRACKET. SEVERAL VICTORY CROSS COUNTRY OWNERS HAVE SITED THAT THEIR BRACKET HAS SHEARED RIGHT THROUGH THUS ALLOWING THE SADDLEBAG LID TO FLY OPEN WHEN VEHICLE IS IN MOTION. MY BRACKET HAS NOT SHEARED THROUGH YET BUT THE CU... Read more
UNKNOWN OR OTHER
Sep 30, 2014
Incident date: Sep 30, 2014
LATCH ON THE RIGHT SADDLE BAG IS WORN ALMOST TO THE POINT OF NOT HOLDING, IF THIS WAS NOT FOUND BEFORE WEARING ALL THE WAY THROUGH. THIS WOULD HAVE CAUSED THE BAGGAGE DOOR TO OPEN AND LOOSE THE CONTENTS OF THE BAG ON THE ROAD CAUSING UNDUE ROAD HAZARD FOR OTHER MOTORCYCLES AND CARS, WHICH WOULD CAU... Read more
FUEL/PROPULSION SYSTEM
Jul 24, 2014
Incident date: Jul 19, 2014
WHILE AT ROAD SPEED I HIT A MODERATE BUMP IN THE ROAD CAUSING THE PLASTIC FACTORY INSTALLED MOLDED PLASTIC PART TO SHEAR OFF AT THE TANK PLATE FACE. THIS CAUSED GASOLINE TO POUR OUT THE GAS NIPPLE BETWEEN MY LEGS AND ON TO THE HOT PIPES BELOW. THANKFULLY I WAS SMART AND QUICK ENOUGH TO SHUT DOWN THE... Read more
STRUCTURE:BODY
Jun 26, 2012
Incident date: Jun 11, 2012
WHILE DRIVING AT HIGHWAY SPEED, MY RIGHT SIDE SADDLE BAG BECAME SEPARATED FROM MY MOTORCYCLE. THERE ARE TWO QUICK RELEASE PINS THAT CAME OFF CAUSING THE SADDLE BAG TO FALL OFF. THIS COULD BE A DANGER TO THE MOTORCYCLE RIDER AS A DISTRACTION AND IS A DANGER TO ANY MOTOR VEHICLE TRAVELING BEHIND THE M... Read more
UNKNOWN OR OTHER
Jun 26, 2012
Incident date: Jun 11, 2012
WHILE DRIVING AT HIGHWAY SPEED, MY RIGHT SIDE SADDLE BAG BECAME SEPARATED FROM MY MOTORCYCLE. THERE ARE TWO QUICK RELEASE PINS THAT CAME OFF CAUSING THE SADDLE BAG TO FALL OFF. THIS COULD BE A DANGER TO THE MOTORCYCLE RIDER AS A DISTRACTION AND IS A DANGER TO ANY MOTOR VEHICLE TRAVELING BEHIND THE M... Read more
VISIBILITY
Aug 29, 2011
Incident date: Aug 29, 2011
2011 VICTORY KINGPIN 8-BALL MODEL MOTORCYCLE HAS CHRONIC RANDOM PREMATURE CANCELLATION OF TURN SIGNALS. OCCURS DOZENS OF TIMES DAILY. SOMETIMES ONE BLINK, THREE OR FIVE THEN SHUTS DOWN. NEW COMPUTER AND FLASHER WAS REPLACED. BETTER THAN IT WAS, BUT STILL OCCURS BELOW 50 MILES PER HOUR WHICH IS D... Read more
POWER TRAIN:MANUAL TRANSMISSION
Jul 13, 2011
Incident date: May 10, 2011
MOTORCYCLE IS A 2011 VICTORY VEGAS MADE BY POLARIS. COULD NOT WRITE CORRECT MODEL IN THE APPROPRIATE SECTION! *WHIST COASTING ON MOTORCYCLE, GEAR WOULD DROP DOWN INTO LOWER GEAR UNEXPECTEDLY THUS MOMENTARILY LOCKING UP REAR WHEEL. WAS NOT ABUSING MOTORCYCLE.THIS HAS HAPPENED SEVERAL TIMES BEFORE ... Read more
STRUCTURE:BODY
Jul 11, 2011
Incident date: Jul 9, 2011
I WAS DRIVING MY NEW MOTORCYCLE ON THE FREEWAY WHEN I WAS PULLED OVER BY A FAMILY WHO INFORMED ME THAT MY FACTORY INSTALLED SADDLEBAG ON THE RIGHT SIDE OF MY MOTORCYCLE HAD FALLEN OFF THE BIKE AROUND 5 MILES BACK ON THE FREEWAY. WE TURNED AROUND AND FOUND THE BAG ON THE ROAD STRADDLING THE SLOW/MI... Read more
EQUIPMENT
May 26, 2011
Incident date: Apr 2, 2011
TL*THE CONTACT OWNS A 2011 VICTORY CROSS COUNTRY MOTORCYCLE. THE CONTACT STATED WHILE DRIVING 65 MPH THE TWO PINS THAT HOLD THE SADDLE BAG WERE LOOSE CAUSING THE SADDLE BAG TO FALL. THE DEALER WHO SOLD HIM THE SADDLE BAG GAVE HIM PINS TO RECONNECT THE SADDLE BAG. THE MANUFACTURER WAS NOTIFIED OF THE... Read more
Technical Service Bulletins — 2011 VICTORY CROSS COUNTRY
9 manufacturer communications from 5 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 4 |
| 170000 LATCHES/LOCKS/LINKAGES | 2 |
| 060000 ENGINE AND ENGINE COOLING | 1 |
| 030000 BRAKES (PWS) | 1 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 1 |
VSA-15-01 R01
Jul 15, 2017
170000 LATCHES/LOCKS/LINKAGES
Victory Motorcycle has learned that a potential issue may exist in some 2010-2015 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which ena
VSA-15-01 R01
Jul 15, 2017
350000 EQUIPMENT
Victory Motorcycle has learned that a potential issue may exist in some 2010-2015 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which ena
V-17-02
Jun 20, 2017
060000 ENGINE AND ENGINE COOLING
Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increas
V-17-02
Jun 20, 2017
350000 EQUIPMENT
Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increas
V-17-02
Jun 20, 2017
030000 BRAKES (PWS)
Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increas
SAF-16-01
Aug 16, 2016
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.
VSA-15-01 R02
Mar 23, 2016
170000 LATCHES/LOCKS/LINKAGES
Victory Motorcycle has learned that a potential issue may exist in some 2010-2016 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which ena
VSA-15-01 R02
Mar 23, 2016
350000 EQUIPMENT
Victory Motorcycle has learned that a potential issue may exist in some 2010-2016 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which ena
TSB-V-14-01
May 12, 2014
350000 EQUIPMENT
VICTORY MC: A DEFECT IN CHASSIS MOUNTING POINT, MAY CRACK WHEN USED WITH ACCESSORY LUGGAGE RACK OF PASSENGER BACKREST AND WOULD LOSE SUPPORT FOR PASSENGER TO REMAIN ON MOTORCYCLE. *PE
VICTORY CROSS COUNTRY — All Years Overview
Complete safety history for the VICTORY CROSS COUNTRY across all model years (2010–2017).
15
Total Recalls
88
Total Complaints
0
Investigations
3
Reported Crashes
0
Reported Fires
0
Reported Deaths