2017 THOR PALAZZO
4 recalls — 3 complaints — 2 TSBs
18V763000 Oct 30, 2018
ELECTRICAL SYSTEM
Defect Description
Thor Motor Coach (TMC) is recalling certain 2017 Tuscany XTE and 2017-2019 Venetian, Aria, Tuscany, and Palazzo motorhomes built on Freightliner Custom Chassis Corporation chassis. The Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker ... Read more
Consequence
Nonfunctioning lights can increase the risk of a crash.
Remedy
The remedy for this recall is still under development. Daimler Trucks North America, the manufacturer of the chassis began issuing owners an interim notification on October 24, 2018, and will send a second notification when parts become available. The recall began October 30, 2018. Owners may con... Read more
17V758000 Nov 22, 2017
EQUIPMENT
Defect Description
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become... Read more
Consequence
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and cl... Read more
17V634000 Oct 9, 2017
EQUIPMENT:OTHER:LABELS
Defect Description
Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fres... Read more
Consequence
If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.
Remedy
TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.
17V238000 Apr 10, 2017
EQUIPMENT:OTHER:LABELS
Defect Description
Thor Motor Coach (TMC) is recalling certain 2017 Palazzo 36.1 and 36.3 motorhomes. The Federal certification label on these vehicles indicates an incorrect front tire rim size. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Consequence
If the front rim is replaced based on the incorrect label information, it can cause an unsafe driving condition, increasing the risk of a crash.
Remedy
TMC will notify owners and will provide corrected replacement labels, free of charge. The recall began on June 2, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000133.
Complaint Statistics
3 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| STRUCTURE:BODY | 1 |
| ENGINE | 1 |
| UNKNOWN OR OTHER | 1 |
ENGINE
Mar 10, 2019
Incident date: Nov 1, 2018
WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED ... Read more
UNKNOWN OR OTHER
Mar 10, 2019
Incident date: Nov 1, 2018
WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED ... Read more
STRUCTURE:BODY
Jul 10, 2018
Incident date: Feb 3, 2018
LOCKING MECHANISM ON ENTRY DOOR STUCK IN LOCKED POSITION. I HAD TO GO TO DEALER AND HAVE SERVICE DEPARTMENT OPEN THE DOOR. PASSENGERS MAY NOT BE ABLE TO EXIT IN AN EMERGENCY. VEHICLE WAS STATIONARY.
Technical Service Bulletins — 2017 THOR PALAZZO
2 manufacturer communications from 2 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 1 |
| 350000 EQUIPMENT | 1 |
LTR 120519
Dec 5, 2019
350000 EQUIPMENT
This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.
LTR 110317
Nov 3, 2017
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This letter stated that there was one (1) Service Notification issued for the month of October, 2017.
THOR PALAZZO — All Years Overview
Complete safety history for the THOR PALAZZO across all model years (2015–2019).
18
Total Recalls
16
Total Complaints
0
Investigations
0
Reported Crashes
0
Reported Fires
0
Reported Deaths