2023 PIERCE ARROW XT Recalls, Complaints & Safety

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Pierce Manufacturing (Pierce) is recalling certain 2015-2026 Arrow XT, Enforcer, Impel, and Velocity 107’ ladder and 110’ platform aerial firetrucks equipped with a single rear axle. The firm-on-ground system light may remain illuminated after the rear stabilizer loses contact with the ground.

Consequence

A false firm-on-ground indicator light may lead to using the aerial device when the vehicle may shift during aerial operation, increasing the risk of injury.

Remedy

Pierce will provide instructions on how to update the vehicle software and perform an aerial device functional check, free of charge. Owner notification letters were mailed April 29, 2026. Owners may contact Pierce customer service at 1-888-974-3723.

674 vehicles affected

Manufacturer: Pierce Manufacturing

ELECTRICAL SYSTEM:WIRING

Defect Description

Pierce Manufacturing (Pierce) is recalling certain 2019-2023 Arrow XT, Enforcer, and Velocity mid-mount tower trucks equipped with an aerial platform basket. The electrical connector to the aerial turntable wiring harness may not be properly secured, which can result in connector corrosion and af... Read more

Consequence

An inability for the platform basket to maintain level can result in the basket tipping, increasing the risk of injury.

Remedy

Pierce will replace the aerial turntable wiring harness, free of charge. Owner notification letters were mailed December 14, 2023. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B330.

314 vehicles affected

Manufacturer: Pierce Manufacturing

EQUIPMENT:MECHANICAL:BOOM/CRANE/LADDER

Defect Description

Pierce Manufacturing (Pierce) is recalling certain 2018-2023 Velocity, Impel, Enforcer, and Arrow XT 110-foot aerial trucks. When the aerial platform is extended to its maximum angle, the platform mounting bracket may interfere with the basket handrail hinge peg and cause the handrail to detach fro... Read more

Consequence

A basket handrail that unexpectedly detaches from the basket may increase the risk of injury to first responders using the handrail or to individuals on the ground near the vehicle.

Remedy

Dealers will install new basket handrail hinge pegs, free of charge. Owner notification letters were mailed March 16, 2023. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B326.

64 vehicles affected

Manufacturer: Pierce Manufacturing

No complaints found for this vehicle.

Technical Service Bulletins, 2023 PIERCE ARROW XT

2 manufacturer communications from 1 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
160000 STRUCTURE	1
350000 EQUIPMENT	1

160000 STRUCTURE

In Arrow XT custom chassis, the A/C condensation pan may overflow and drip on driver and occupants. Previously, an engineering review was required before modifying the cabin. This bulletin streamlines the process and an engineering review i

350000 EQUIPMENT

In Arrow XT custom chassis, the A/C condensation pan may overflow and drip on driver and occupants. Previously, an engineering review was required before modifying the cabin. This bulletin streamlines the process and an engineering review i

NHTSA Safety Investigations, PIERCE ARROW XT

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2004

Front suspension ball joint failure

On February 27th 2015, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE15-008 to investigate front steer wheel separations on 2004 model year Pierce fire trucks (manufactured with TAK-4 independent front suspensions ) caused byball joint failures.The investigation was base... Read more

PE, Closed , Model Year: 2010

Front Lower Control Arm Failing

On March 26, 2014 the Office of Defects Investigations (ODI) opened a Preliminary Evaluation (PE14-009) to investigate alleged wheel separation events on model year (MY)2010 thru MY 2011 Pierce Arrow Fire Trucks equipped with TAK-4 Front Suspensions.ODI discovered media reports regarding the loss of... Read more

EQ, Closed , Model Year: 2003

Williams Controls Accelerator Pedals

On April 26, 2011, Pierce Manufacturing, Inc. (Pierce) notified the NHTSA that it had decided certain Pierce fire trucks, manufactured between June 22, 1999, and May 12, 2008, contain a safety related defect. Pierce stated that certain model year 1999 through 2008 Arrow XT, Dash, Lance, and Enforcer... vehicles contain a Williams Controls, Inc. (Williams Controls) suspended electronic accelerator pedal that may become bent after repeated use with excessive force. If the pedal arm bends far enough, the pedal may contact the cab floor without warning and stick in the full throttle position. If the accelerator pedal becomes stuck, the operator may lose control of the vehicle increasing the risk of a crash. This issue was assigned recall number 11V-255.On May 12, 2011, RMD mailed an information request (IR) letter to Williams Controls requesting a list of customers who purchased the same or similar defective accelerator pedals.Williams Controls responded to RMD's IR letter on June 9, 2011 with a list those companies who purchased the same accelerator pedal.The list was submitted to NHTSA's Office of the Chief Counsel under a request for confidentiality.Williams Controls' response letter outlined several key points.First, it was noted that these pedals, item number 131507, are generic parts that are purchased by engineering staffs in accordance with their own specifications.According to Williams Controls, Pierce modified their purchased pedals post-purchase and this modification reduced the strength of the accelerator pedal assembly.Also, Williams Controls stated that it has, never had a warranty claim or other notice, other than by Pierce on their modified pedal, due to lever arm permanent deformation for item number 131507.While Williams Controls submitted a list of companies that purchased item number 131507, it noted that it did not sell the same or similar defective pedal assemblies to any company as the subject pedals were modified by Pierce.This Equipment Query is satisfied as, because of modifications not conducted by the pedal manufacturer, the same or similar pedals were not sold to other vehicle manufacturers and no other vehicles should be affected.However, RMD will continue to monitor recall activity to see if any similar issues are found in other manufacturers' vehicles.This EQ is closed.Read more

PIERCE ARROW XT - All Years Overview

Complete safety history for the PIERCE ARROW XT across all model years (1998, 2026).

227 Total Recalls

10 Total Complaints

3 Investigations

0 Reported Crashes

2 Reported Fires

0 Reported Deaths

PIERCE ARROW XT - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	1	0	View
2025	2	0	View
2024	1	0	View
2023 (current)	3	0
2022	6	0	View
2021	8	0	View
2020	9	0	View
2019	9	0	View
2018	8	0	View
2017	9	0	View
2016	14	8	View
2015	14	0	View
2014	7	0	View
2013	11	0	View
2012	11	0	View
2011	12	0	View
2010	16	0	View
2009	15	0	View
2008	16	1	View
2007	13	0	View
2006	8	0	View
2005	8	1	View
2004	7	0	View
2003	6	0	View
2002	4	0	View
2001	3	0	View
2000	3	0	View
1999	2	0	View
1998	1	0	View

Other PIERCE Models

Model	Recalls	Complaints
75' ALUMINUM LADDER	0	0	View
AERIAL PUMPER	0	0	View
ARROW	0	0	View
COMMERCIAL	0	0	View
CONTENDER	0	0	View
CONTENDER BIG BLOCK	0	0	View
CUSTOM CHASSIS	0	0	View
CUSTOM CONTENDER	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 PIERCE ARROW XT

Technical Service Bulletins, 2023 PIERCE ARROW XT

Most Affected Components

NHTSA Safety Investigations, PIERCE ARROW XT

PIERCE ARROW XT - All Years Overview

PIERCE ARROW XT - Year by Year

Other PIERCE Models