2020 PIERCE ARROW XT
9 recalls, 0 complaints - 10 TSBs
26V217000 Apr 6, 2026
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Pierce Manufacturing (Pierce) is recalling certain 2015-2026 Arrow XT, Enforcer, Impel, and Velocity 107’ ladder and 110’ platform aerial firetrucks equipped with a single rear axle. The firm-on-ground system light may remain illuminated after the rear stabilizer loses contact with the ground.
Consequence
A false firm-on-ground indicator light may lead to using the aerial device when the vehicle may shift during aerial operation, increasing the risk of injury.
Remedy
Pierce will provide instructions on how to update the vehicle software and perform an aerial device functional check, free of charge. Owner notification letters were mailed April 29, 2026. Owners may contact Pierce customer service at 1-888-974-3723.
23V823000 Dec 7, 2023
ELECTRICAL SYSTEM:WIRING
Defect Description
Pierce Manufacturing (Pierce) is recalling certain 2019-2023 Arrow XT, Enforcer, and Velocity mid-mount tower trucks equipped with an aerial platform basket. The electrical connector to the aerial turntable wiring harness may not be properly secured, which can result in connector corrosion and af... Read more
Consequence
An inability for the platform basket to maintain level can result in the basket tipping, increasing the risk of injury.
Remedy
Pierce will replace the aerial turntable wiring harness, free of charge. Owner notification letters were mailed December 14, 2023. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B330.
23V096000 Feb 17, 2023
EQUIPMENT:MECHANICAL:BOOM/CRANE/LADDER
Defect Description
Pierce Manufacturing (Pierce) is recalling certain 2018-2023 Velocity, Impel, Enforcer, and Arrow XT 110-foot aerial trucks. When the aerial platform is extended to its maximum angle, the platform mounting bracket may interfere with the basket handrail hinge peg and cause the handrail to detach fro... Read more
Consequence
A basket handrail that unexpectedly detaches from the basket may increase the risk of injury to first responders using the handrail or to individuals on the ground near the vehicle.
Remedy
Dealers will install new basket handrail hinge pegs, free of charge. Owner notification letters were mailed March 16, 2023. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B326.
22V809000 Oct 27, 2022
EQUIPMENT:MECHANICAL
Defect Description
Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.
Consequence
The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.
Remedy
Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.
22V032000 Jan 26, 2022
FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL
Defect Description
Pierce Manufacturing (Pierce) is recalling certain 2015-2021 Arrow XT, Enforcer, Quantum and Velocity fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.
Consequence
A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators, free of charge. Owner notification letters were mailed on March 11, 2022. Owners may contact Pierce's customer servi... Read more
21V394000 May 26, 2021
FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL
Defect Description
Pierce Manufacturing (Pierce) is recalling certain 2017-2021 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Interim notification letters were mailed to owners on June 24, 2021. Owner notification letters were mailed July 30, 2021. Owners may contact Pierce customer service at 1-888-974-3723.
21V006000 Jan 13, 2021
EQUIPMENT
Defect Description
Pierce Manufacturing (Pierce) is recalling 2020 Arrow XT, Impel, and Enforcer vehicles equipped with battery-powered 3600 wireless remote controller units used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is used to direct the water stream and adju... Read more
Consequence
Inability to use the wireless remote controller may hinder the firefighting efforts, increasing the risk of injury.
Remedy
Pierce will notify owners, and dealers will return the affected controllers to Akron Brass for a software update, free of charge. The recall began on February 22, 2021. Owners may contact Pierce customer service at 1-888-974-3723.
20V571000 Sep 22, 2020
EQUIPMENT
Defect Description
Pierce Manufacturing (Pierce) is recalling certain 2018-2020 Arrow XT, Dash, Enforcer, Impel, Quantum, and Velocity vehicles. Due to a problem with the joystick controller, the vehicle's aerial device may move without operator input.
Consequence
Unintended movement of the aerial device can increase the risk of injury.
Remedy
Pierce will notify owners, and dealers will replace the potentially affected joysticks, free of charge. The recall began October 20, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
20V120000 Feb 28, 2020
EQUIPMENT
Defect Description
Pierce Manufacturing (Pierce) is recalling certain 2019-2020 Arrow XT, Enforcer, Impel, and Velocity Emergency fire emergency vehicles built with a 107 foot or 110 foot aerial device. A rectangular tube in the upper mid-section of the aerial device may develop cracks and corrosion, possibly causing... Read more
Consequence
The failed tube may cause the aerial device to fall, increasing the risk of injury.
Remedy
Pierce will notify owners, and dealers will inspect for the presence of cracks and/or evidence of corrosion. If no cracks or corrosion is found, the tube will receive a treatment to prevent rust corrosion. If cracks or corrosion is present, the upper mid section of the device will be replaced. A... Read more
No complaints found for this vehicle.
Technical Service Bulletins, 2020 PIERCE ARROW XT
10 manufacturer communications from 6 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 160000 STRUCTURE | 2 |
| 100000 POWER TRAIN | 1 |
| 162300 STRUCTURE:BODY:DOOR | 1 |
| 121000 EXTERIOR LIGHTING:HEADLIGHTS | 1 |
| 121400 EXTERIOR LIGHTING:HEADLIGHTS:BULBS | 1 |
| 110000 ELECTRICAL SYSTEM | 1 |
| 350000 EQUIPMENT | 1 |
| 060000 ENGINE AND ENGINE COOLING | 1 |
SB_654
Dec 19, 2023
060000 ENGINE AND ENGINE COOLING
Detroit recently released an ACM software update v7.61.2.0 to address high occurrences of Selective Catalyst Reduction Closed Loop Control at Maximum Limit faults on Pierce apparatus with MY2016 a?? 2022 Detroit engines. The updated softwa
SB_654
Dec 19, 2023
063140 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Detroit recently released an ACM software update v7.61.2.0 to address high occurrences of Selective Catalyst Reduction Closed Loop Control at Maximum Limit faults on Pierce apparatus with MY2016 a?? 2022 Detroit engines. The updated softwa
PB_618
Jun 16, 2023
160000 STRUCTURE
In Arrow XT custom chassis, the A/C condensation pan may overflow and drip on driver and occupants. Previously, an engineering review was required before modifying the cabin. This bulletin streamlines the process and an engineering review i
PB_618
Jun 16, 2023
350000 EQUIPMENT
In Arrow XT custom chassis, the A/C condensation pan may overflow and drip on driver and occupants. Previously, an engineering review was required before modifying the cabin. This bulletin streamlines the process and an engineering review i
SB_446.1
Apr 18, 2022
110000 ELECTRICAL SYSTEM
The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2 Husky 3 foam pump in place of the GEN 1.
KA_575
May 7, 2021
162300 STRUCTURE:BODY:DOOR
There have been reports of cab door windows sliding forward causing the window to a??binda?? when the window is operated. This knowledge article outlines the suggested adjustment to the door to resolve this issue.
WB_557
Apr 16, 2021
100000 POWER TRAIN
Elkhart Brass and Akron Manufacturing ball-type intake and discharge valves have been submitted for warranty claims due to leaks within the seal of the valve. Neither manufacturer classifies a valve seal leak to be a malfunction of the prod
WB_557
Apr 16, 2021
160000 STRUCTURE
Elkhart Brass and Akron Manufacturing ball-type intake and discharge valves have been submitted for warranty claims due to leaks within the seal of the valve. Neither manufacturer classifies a valve seal leak to be a malfunction of the prod
Service Bulletin
Jan 16, 2015
121000 EXTERIOR LIGHTING:HEADLIGHTS
LED Headlight Part Numbers and Install Instructions
Service Bulletin
Jan 16, 2015
121400 EXTERIOR LIGHTING:HEADLIGHTS:BULBS
LED Headlight Part Numbers and Install Instructions
NHTSA Safety Investigations, PIERCE ARROW XT
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE15008
Opened: Feb 27, 2015 , Closed: Nov 20, 2015
Front suspension ball joint failure
On February 27th 2015, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE15-008 to investigate front steer wheel separations on 2004 model year Pierce fire trucks (manufactured with TAK-4 independent front suspensions ) caused byball joint failures.The investigation was base... Read more
PE14009
Opened: Mar 26, 2014 , Closed: Oct 29, 2014
Front Lower Control Arm Failing
On March 26, 2014 the Office of Defects Investigations (ODI) opened a Preliminary Evaluation (PE14-009) to investigate alleged wheel separation events on model year (MY)2010 thru MY 2011 Pierce Arrow Fire Trucks equipped with TAK-4 Front Suspensions.ODI discovered media reports regarding the loss of... Read more
EQ11003
Opened: May 12, 2011 , Closed: Jul 19, 2011
Williams Controls Accelerator Pedals
On April 26, 2011, Pierce Manufacturing, Inc. (Pierce) notified the NHTSA that it had decided certain Pierce fire trucks, manufactured between June 22, 1999, and May 12, 2008, contain a safety related defect. Pierce stated that certain model year 1999 through 2008 Arrow XT, Dash, Lance, and Enforcer... Read more
PIERCE ARROW XT - All Years Overview
Complete safety history for the PIERCE ARROW XT across all model years (1998, 2026).
227
Total Recalls
10
Total Complaints
3
Investigations
0
Reported Crashes
2
Reported Fires
0
Reported Deaths
PIERCE ARROW XT - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2026 | 1 | 0 | View |
| 2025 | 2 | 0 | View |
| 2024 | 1 | 0 | View |
| 2023 | 3 | 0 | View |
| 2022 | 6 | 0 | View |
| 2021 | 8 | 0 | View |
| 2020 (current) | 9 | 0 | |
| 2019 | 9 | 0 | View |
| 2018 | 8 | 0 | View |
| 2017 | 9 | 0 | View |
| 2016 | 14 | 8 | View |
| 2015 | 14 | 0 | View |
| 2014 | 7 | 0 | View |
| 2013 | 11 | 0 | View |
| 2012 | 11 | 0 | View |
| 2011 | 12 | 0 | View |
| 2010 | 16 | 0 | View |
| 2009 | 15 | 0 | View |
| 2008 | 16 | 1 | View |
| 2007 | 13 | 0 | View |
| 2006 | 8 | 0 | View |
| 2005 | 8 | 1 | View |
| 2004 | 7 | 0 | View |
| 2003 | 6 | 0 | View |
| 2002 | 4 | 0 | View |
| 2001 | 3 | 0 | View |
| 2000 | 3 | 0 | View |
| 1999 | 2 | 0 | View |
| 1998 | 1 | 0 | View |