2002 PIERCE ARROW XT Recalls, Complaints & Safety

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

Defect Description

Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.

Consequence

Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.

Remedy

Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.

225 vehicles affected

Manufacturer: Pierce Manufacturing

EQUIPMENT

Defect Description

Pierce Manufacturing Inc. (Pierce) is recalling certain model year 2000-2009 Enforcer and model year 2000-2010 Dash, Lance, and Arrow XT vehicles. While raising or lowering the cab as part of vehicle maintenance, the mounts on which the cab tilt cylinders pivot may fatigue and fail allowing the cab... Read more

Consequence

If a person is in the path of the moving cab when a mount fails, the person may be hit by the falling cab, increasing the risk of injury.

Remedy

Pierce will notify owners, and dealers will affix new safety signs advising the operator to stay clear of the cab while it is being tilted, free of charge. The recall began on January 6, 2014. Owners may contact Pierce at 1-920-832-3000. Pierce's recall number is 74B240.

3,115 vehicles affected

Manufacturer: Pierce Manufacturing

STEERING

Defect Description

PIERCE IS RECALLING CERTAIN MODEL YEAR 1998 THROUGH 2008 ARROW XT, LANCE, VELOCITY, ENFORCER, IMPEL, AND DASH CUSTOM FIRE APPARATUS VEHICLES MANUFACTURED FROM MAY 30, 1998 THROUGH NOVEMBER 25, 2008. THE STEERING GEAR BRACKET MAY FRACTURE AND BREAK. IF THIS OCCURS THE STEERING GEAR MAY DETACH FROM ... Read more

Consequence

DETACHMENT OF THE STEERING GEAR WILL RESULT IN A LOSS OF STEERING CONTROL THAT COULD CAUSE A CRASH.

Remedy

PIERCE WILL NOTIFY OWNERS AND DEALERS WILL INSTALL A NEW STEERING GEAR MOUNTING BRACKET FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 12, 2010. OWNERS ARE BEING INSTRUCTED TO INSPECT THE STEERING GEAR BRACKET PRIOR TO EACH TRIP. THE REMEDY TO REPAIR THIS DEFECT IS EXPECTED TO BEGIN NO EARLIE... Read more

2,652 vehicles affected

Manufacturer: PIERCE MANUFACTURING

SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

ON CERTAIN FIRE TRUCKS, INTERFERENCE MAY OCCUR BETWEEN THE AERIAL FRONT AXLE INTERLOCK SENSOR BRACKET AND THE FRONT AIR BRAKE HOSE. THIS CONDITION OCCURS DURING FULL TURN STEERING AND FULL SUSPENSION JOUNCE COMPRESSION.

Consequence

THIS INTERFERENCE MAY CAUSE CHAFING LEADING TO A POTENTIAL FRONT AIR BRAKE HOSE FAILURE. IN THE EVENT OF A FRONT BRAKE HOSE FAILURE, LOSS OF FRONT BRAKING WILL OCCUR, INCREASING THE RISK OF A CRASH.

Remedy

DEALERS WILL REMOVE THE EXISTING FRONT AXLE INTERLOCK SENSOR BRACKET AND INSTALL A NEW BRACKET IN A NEW LOCATION AVOIDING THE FRONT AXLE BRAKE HOSE. THE RECALL BEGAN ON OCTOBER 13, 2005. OWNERS MAY CONTACT PIERCE AT 920-832-3249.

150 vehicles affected

Manufacturer: PIERCE MANUFACTURING

No complaints found for this vehicle.

Technical Service Bulletins, 2002 PIERCE ARROW XT

1 manufacturer communications from 1 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	1

110000 ELECTRICAL SYSTEM

The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2 Husky 3 foam pump in place of the GEN 1.

NHTSA Safety Investigations, PIERCE ARROW XT

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2004

Front suspension ball joint failure

On February 27th 2015, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE15-008 to investigate front steer wheel separations on 2004 model year Pierce fire trucks (manufactured with TAK-4 independent front suspensions ) caused byball joint failures.The investigation was base... Read more

PE, Closed , Model Year: 2010

Front Lower Control Arm Failing

On March 26, 2014 the Office of Defects Investigations (ODI) opened a Preliminary Evaluation (PE14-009) to investigate alleged wheel separation events on model year (MY)2010 thru MY 2011 Pierce Arrow Fire Trucks equipped with TAK-4 Front Suspensions.ODI discovered media reports regarding the loss of... Read more

EQ, Closed , Model Year: 2003

Williams Controls Accelerator Pedals

On April 26, 2011, Pierce Manufacturing, Inc. (Pierce) notified the NHTSA that it had decided certain Pierce fire trucks, manufactured between June 22, 1999, and May 12, 2008, contain a safety related defect. Pierce stated that certain model year 1999 through 2008 Arrow XT, Dash, Lance, and Enforcer... vehicles contain a Williams Controls, Inc. (Williams Controls) suspended electronic accelerator pedal that may become bent after repeated use with excessive force. If the pedal arm bends far enough, the pedal may contact the cab floor without warning and stick in the full throttle position. If the accelerator pedal becomes stuck, the operator may lose control of the vehicle increasing the risk of a crash. This issue was assigned recall number 11V-255.On May 12, 2011, RMD mailed an information request (IR) letter to Williams Controls requesting a list of customers who purchased the same or similar defective accelerator pedals.Williams Controls responded to RMD's IR letter on June 9, 2011 with a list those companies who purchased the same accelerator pedal.The list was submitted to NHTSA's Office of the Chief Counsel under a request for confidentiality.Williams Controls' response letter outlined several key points.First, it was noted that these pedals, item number 131507, are generic parts that are purchased by engineering staffs in accordance with their own specifications.According to Williams Controls, Pierce modified their purchased pedals post-purchase and this modification reduced the strength of the accelerator pedal assembly.Also, Williams Controls stated that it has, never had a warranty claim or other notice, other than by Pierce on their modified pedal, due to lever arm permanent deformation for item number 131507.While Williams Controls submitted a list of companies that purchased item number 131507, it noted that it did not sell the same or similar defective pedal assemblies to any company as the subject pedals were modified by Pierce.This Equipment Query is satisfied as, because of modifications not conducted by the pedal manufacturer, the same or similar pedals were not sold to other vehicle manufacturers and no other vehicles should be affected.However, RMD will continue to monitor recall activity to see if any similar issues are found in other manufacturers' vehicles.This EQ is closed.Read more

PIERCE ARROW XT - All Years Overview

Complete safety history for the PIERCE ARROW XT across all model years (1998, 2026).

227 Total Recalls

10 Total Complaints

3 Investigations

0 Reported Crashes

2 Reported Fires

0 Reported Deaths

PIERCE ARROW XT - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	1	0	View
2025	2	0	View
2024	1	0	View
2023	3	0	View
2022	6	0	View
2021	8	0	View
2020	9	0	View
2019	9	0	View
2018	8	0	View
2017	9	0	View
2016	14	8	View
2015	14	0	View
2014	7	0	View
2013	11	0	View
2012	11	0	View
2011	12	0	View
2010	16	0	View
2009	15	0	View
2008	16	1	View
2007	13	0	View
2006	8	0	View
2005	8	1	View
2004	7	0	View
2003	6	0	View
2002 (current)	4	0
2001	3	0	View
2000	3	0	View
1999	2	0	View
1998	1	0	View

Other PIERCE Models

Model	Recalls	Complaints
75' ALUMINUM LADDER	0	0	View
AERIAL PUMPER	0	0	View
ARROW	0	0	View
COMMERCIAL	0	0	View
CONTENDER	0	0	View
CONTENDER BIG BLOCK	0	0	View
CUSTOM CHASSIS	0	0	View
CUSTOM CONTENDER	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2002 PIERCE ARROW XT

Technical Service Bulletins, 2002 PIERCE ARROW XT

Most Affected Components

NHTSA Safety Investigations, PIERCE ARROW XT

PIERCE ARROW XT - All Years Overview

PIERCE ARROW XT - Year by Year

Other PIERCE Models