BACK OVER PREVENTION:SOFTWARE
Defect Description
Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain 2022-2024 Outlander and 2023-2025 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display. As such, these vehicles fail t
... o comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."Read moreConsequence
A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the A-IVI software, free of charge. Owner notification letters are expected to be mailed June 30, 2025. Mitsubishi's number for this recall is SR-25-001. This recall replaces and expands previous NHTSA recall number 23V345. Vehicles previously repaired under recall 23V345 will n
... eed to have the new remedy completed.Read more198,940 vehicles affected
Manufacturer: Mitsubishi Motors North America, Inc.
BACK OVER PREVENTION:SOFTWARE
Defect Description
Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain 2022-2024 Outlander and 2023-2025 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display. As such, these vehicles fail t
... o comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."Read moreConsequence
A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the A-IVI software, free of charge. Owner notification letters are expected to be mailed June 30, 2025. Mitsubishi's number for this recall is SR-25-001. This recall replaces and expands previous NHTSA recall number 23V345. Vehicles previously repaired under recall 23V345 will n
... eed to have the new remedy completed.Read more198,940 vehicles affected
Manufacturer: Mitsubishi Motors North America, Inc.
Complaint Statistics
25 total complaints
4 crashes 4 injuries
Top Reported Components
| Component | Complaints |
|---|
| UNKNOWN OR OTHER | 3 |
| POWER TRAIN | 3 |
| ELECTRICAL SYSTEM | 3 |
| STEERING | 2 |
| ENGINE | 2 |
| SUSPENSION | 1 |
| VEHICLE SPEED CONTROL:ACCELERATOR PEDAL | 1 |
| LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| VEHICLE SPEED CONTROL | 1 |
Incident date: Feb 10, 2026
The music will all of a sudden start blasting, volume will randomly start increasing, phone calls (connected to car) will randomly end, voice activation will randomly activate on car. This can surprise driver and could cause an issue. For example, random metal music randomly turning on in the car ca
... n be unexpected. When a call ends randomly (caused by car system randomly ending) it could cause driver to divert focus from driving. I think these issues are related to the capacitive sensors on the steering wheel randomly activating without touch.Read more
Incident date: Feb 9, 2026
While on even a slight hill, sometimes the car rolls back if I am not moving forward. For example, if ai am stopped at a red light, the car will roll backwards (instead of not moving or going forward). It’s an automatic transmission so this should not occur. I.e. the transmission is already star
... ting to go out b4 35k miles. There are also instances of one wheel “dragging” or delayed propulsion compared to the other wheel. It is very difficult to get in touch with a dealership for warranty info. I am in Berkeley and no one picks up the phone from the Fremont dealership or calls back when I leave a message.Read more
Incident date: Feb 10, 2026
If headlights are in auto position or were on prior to car starting (I.e. they were left in on position last time car was on), the headlights sometimes do not turn on even though the headlight icon is illuminated. Basically, headlights sometimes say they are on even though they are not.
Incident date: Feb 10, 2026
Sometimes when I am backing up, the rear backup camera will go dark, switch to something random (such as music screen) or freeze (I.e. it shows a clear path behind me while backing up but the screen is just frozen). This is a significant safety issue because if someone is relying on a backup camer
... a to maneuver, and a kid walks behind the car, the driver would not notice the kid if the screen froze. If the backup camera fails, a driver is blind and must either continue blind (as mirrors may not be adjusted for backing up) or must switch gears to go forward (which could also cause an accident since there is a delay in doing this and a car may be exposed on the street).Read more
Incident date: Sep 2, 2025
At about 52,000 miles August 26, 2025- September 2, 2025 for rpm going low and high in idle and check engine light came on replaced engine coil #4 Sept 4, 2025- October 9, 2025 Coolant in engine Failed 2 compression test Needs head gasket repair Instructed to take head off Send head to machine sho
... p to have valves checked Never sent valves to machine shop Replacing engine December 26, 2025 Engine sounds like a jet plane and after calling Mitsubishi it will need to be towed 2 hours away because they shut my local dealership down. I have tried for goodwill assist, buyback, etc but I’m treated horribly. I just found another person that it happened to at 50,000 miles alsoRead more
Incident date: Dec 2, 2025
I was driving my vehicle, the roads were snowy so was traveling slowly. I attempted to slow down a little more, when I pushed on the brake there was absolutely no response, usually you can feel and even hear the brakes (abs) functioning, there was nothing. I also tried to steer, again, no response
... , the vehicle continued straight, we went into a ditch and rolled on our side. I tried to put down a window but all dash lights, etc were off and car was not running. I pushed the "start button" dash lights came on, could roll down windows, etc... and the car even starts and runs now. It seems as though there was no "control" of any kind, we were going slow and I even had time to tell my passenger, "be prepared, hold on"...Read more
Crash
2 injured
Incident date: Dec 2, 2025
I was driving my vehicle, the roads were snowy so was traveling slowly. I attempted to slow down a little more, when I pushed on the brake there was absolutely no response, usually you can feel and even hear the brakes (abs) functioning, there was nothing. I also tried to steer, again, no response
... , the vehicle continued straight, we went into a ditch and rolled on our side. I tried to put down a window but all dash lights, etc were off and car was not running. I pushed the "start button" dash lights came on, could roll down windows, etc... and the car even starts and runs now. It seems as though there was no "control" of any kind, we were going slow and I even had time to tell my passenger, "be prepared, hold on"...Read more
Crash
2 injured
Incident date: Nov 19, 2025
The contact owns a 2024 Mitsubishi Outlander. The contact stated that while attempting to latch the front driver’s seat belt, the buckle did not connect, and the buckle casing fractured. The contact stated that the microscrews used to secure the seat belt buckle had failed. The cause of the failur
... e was not determined. The contact stated that a clicking noise was present while opening and closing the front driver’s side door. Upon inspection, the contact discovered that the front driver’s door check arm bolts had become unsecured. The contact tightened the bolts, and the failure was remedied. The manufacturer and local dealer were not yet notified of the failures. The failure mileage was 4,000. The VIN was not available.Read more
Incident date: Nov 19, 2025
The contact owns a 2024 Mitsubishi Outlander. The contact stated that while attempting to latch the front driver’s seat belt, the buckle did not connect, and the buckle casing fractured. The contact stated that the microscrews used to secure the seat belt buckle had failed. The cause of the failur
... e was not determined. The contact stated that a clicking noise was present while opening and closing the front driver’s side door. Upon inspection, the contact discovered that the front driver’s door check arm bolts had become unsecured. The contact tightened the bolts, and the failure was remedied. The manufacturer and local dealer were not yet notified of the failures. The failure mileage was 4,000. The VIN was not available.Read more
Incident date: Jul 6, 2025
UNKNOWN. I am buying this vehicle and it does the following: after shutting it off while in gear, it shuts off before its all the way into park. The next several starts include these problems: the drivers and media screens are out of synchronization and come up slow and even blank. They go out and
... I have had this vehicle even have everything go out, all lights ,ac, etc yet it stayed running. When I told the dealer, he said there was no problem so I took it to another one that wanted to replace it with another one and a different loan holder. Why, my loan is good and current. I am a very frustrated buyer and I demanded it back when I realized that the pre-sales inspection form was not completed. This started at a stoplight.Read more
Incident date: Jul 5, 2025
Distance sensor failed and dealership now states the bracket is bent and it is due to a front end collision but there is no damage to the vehicle, has never been in an accident. The sensor should be covered under the warranty but they want to charge $1715.06 for repairs.
Incident date: Jul 15, 2024
Vehicle gives warning of Engine malfunction Power Reduced Service NOW and started only 30 days after purchase The dealer says take pictures when the warning appears and bring the vehicle in. This will be the 5th complaint about the same problem with no results.
Incident date: Nov 15, 2024
I purchased my 2024 Outlander in August and drive 150 miles daily, Monday to Friday. Since November, with only 2,500 miles on it, I've experienced recurring issues: 1. Adaptive cruise control turns off frequently 2.Forward collision light comes on unnecessarily often several times daily (when start
... ing, driving and when cruise is on) 3.Vehicle brakes suddenly on the interstate 4.Random forward crash light warnings I've taken it to the shop five times, with the following repairs: 1.Radar adjustment (done several times) 2. Radar sensor recalibration (several times) 3. Replacement of forward distance warning sensors 4. Front bumper bracket replacement due to bend 5. Mitsubishi has been involved on 4 occasions 6. I have called and put in a complete with Mitsubishi three times and they always say they will contact me with a resolution within a few days and I have never heard back with any resolution. 7. We have also been made aware that this does not follow the owners manual and has also caused air bags to go off in other situations which has injured customers. Despite these repairs, the issues persist. On January 24, 2025, Valley Imports left a voicemail stating that Mitsubishi acknowledged it's a known issue with some Outlanders, but they don't have a reliable fix.I do have this voicemail but it is to large for me to upload.Read more
Incident date: Nov 15, 2024
I purchased my 2024 Outlander in August and drive 150 miles daily, Monday to Friday. Since November, with only 2,500 miles on it, I've experienced recurring issues: 1. Adaptive cruise control turns off frequently 2.Forward collision light comes on unnecessarily often several times daily (when start
... ing, driving and when cruise is on) 3.Vehicle brakes suddenly on the interstate 4.Random forward crash light warnings I've taken it to the shop five times, with the following repairs: 1.Radar adjustment (done several times) 2. Radar sensor recalibration (several times) 3. Replacement of forward distance warning sensors 4. Front bumper bracket replacement due to bend 5. Mitsubishi has been involved on 4 occasions 6. I have called and put in a complete with Mitsubishi three times and they always say they will contact me with a resolution within a few days and I have never heard back with any resolution. 7. We have also been made aware that this does not follow the owners manual and has also caused air bags to go off in other situations which has injured customers. Despite these repairs, the issues persist. On January 24, 2025, Valley Imports left a voicemail stating that Mitsubishi acknowledged it's a known issue with some Outlanders, but they don't have a reliable fix.I do have this voicemail but it is to large for me to upload.Read more
Incident date: Nov 15, 2024
I purchased my 2024 Outlander in August and drive 150 miles daily, Monday to Friday. Since November, with only 2,500 miles on it, I've experienced recurring issues: 1. Adaptive cruise control turns off frequently 2.Forward collision light comes on unnecessarily often several times daily (when start
... ing, driving and when cruise is on) 3.Vehicle brakes suddenly on the interstate 4.Random forward crash light warnings I've taken it to the shop five times, with the following repairs: 1.Radar adjustment (done several times) 2. Radar sensor recalibration (several times) 3. Replacement of forward distance warning sensors 4. Front bumper bracket replacement due to bend 5. Mitsubishi has been involved on 4 occasions 6. I have called and put in a complete with Mitsubishi three times and they always say they will contact me with a resolution within a few days and I have never heard back with any resolution. 7. We have also been made aware that this does not follow the owners manual and has also caused air bags to go off in other situations which has injured customers. Despite these repairs, the issues persist. On January 24, 2025, Valley Imports left a voicemail stating that Mitsubishi acknowledged it's a known issue with some Outlanders, but they don't have a reliable fix.I do have this voicemail but it is to large for me to upload.Read more
Incident date: Jan 22, 2025
In the morning where I live for the last few days it has been below 0. The Outlander PHEV even when plugged in over night will start the gas engine and drive for about one minute until the gas engine shuts off and comes up with a message saying power reduced with a turtle symbol. When it does this y
... ou have no heat (HVAC) the heated seats and heated steering wheel does not work as well as the front and rear defrost. The car speed seems to be limited to about 40MPH. This issue is not news as many PHEV owners are dealing with the same issue, From my understanding Mitsubishi didn't install a battery warmer on the new generation Outlander PHEV however the prior generation Outlander PHEV did have a battery warmer and there were no issues with that model in cold climates. Your vehicle should always be a reliable source of heat when needed it doesn't seem to be very reliable in cold climates and it really is a hazard when it decides to reduce power with no warning.Read more
Incident date: Jan 22, 2025
In the morning where I live for the last few days it has been below 0. The Outlander PHEV even when plugged in over night will start the gas engine and drive for about one minute until the gas engine shuts off and comes up with a message saying power reduced with a turtle symbol. When it does this y
... ou have no heat (HVAC) the heated seats and heated steering wheel does not work as well as the front and rear defrost. The car speed seems to be limited to about 40MPH. This issue is not news as many PHEV owners are dealing with the same issue, From my understanding Mitsubishi didn't install a battery warmer on the new generation Outlander PHEV however the prior generation Outlander PHEV did have a battery warmer and there were no issues with that model in cold climates. Your vehicle should always be a reliable source of heat when needed it doesn't seem to be very reliable in cold climates and it really is a hazard when it decides to reduce power with no warning.Read more
Incident date: Jan 22, 2025
In the morning where I live for the last few days it has been below 0. The Outlander PHEV even when plugged in over night will start the gas engine and drive for about one minute until the gas engine shuts off and comes up with a message saying power reduced with a turtle symbol. When it does this y
... ou have no heat (HVAC) the heated seats and heated steering wheel does not work as well as the front and rear defrost. The car speed seems to be limited to about 40MPH. This issue is not news as many PHEV owners are dealing with the same issue, From my understanding Mitsubishi didn't install a battery warmer on the new generation Outlander PHEV however the prior generation Outlander PHEV did have a battery warmer and there were no issues with that model in cold climates. Your vehicle should always be a reliable source of heat when needed it doesn't seem to be very reliable in cold climates and it really is a hazard when it decides to reduce power with no warning.Read more
Incident date: Sep 9, 2024
The contact owns a 2024 Mitsubishi Outlander. The contact stated while driving at approximately 60 MPH, the Lane Keep Automatic Steering feature was overcorrecting the steering wheel. The contact stated that the Lane Keep Automatic Steering feature was correcting the steering wheel to the right and
... the steering wheel failed to return the vehicle to the desired lane and was continuing to steer the vehicle to the right. The contact stated that the Lane Keep Automatic Steering feature was also correcting the steering wheel while turning to the left. The contact stated that the failure was intermittent and occurred at various speeds. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer; however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20,000.Read more
Incident date: May 13, 2024
The contact owns a 2024 Mitsubishi Outlander. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact stated th
... e cruise control feature independently adjusted the programmed speed. Additionally, the contact stated that the battery failed to remain charged. The contact stated that the vehicle was taken to the dealer several times due to failure; however, the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.Read more
Incident date: May 13, 2024
The contact owns a 2024 Mitsubishi Outlander. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact stated th
... e cruise control feature independently adjusted the programmed speed. Additionally, the contact stated that the battery failed to remain charged. The contact stated that the vehicle was taken to the dealer several times due to failure; however, the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.Read more
Incident date: Apr 10, 2024
The shifter assembly was replaced by the manufacturer and I do not know if the item is available for inspection as the dealership handled the replacement. Mine and my daughters safety was put in danger on April 10, 2024 when I was turning into a parking space at my doctors office and went to put th
... e car into park the car accelerated on its on over an embankment and into a busy 5 lane highway. When trying to stop the brakes failed several times and the only thing I could do to stop it was push the on off button to kill power to the engine. Upon stopping we looked at the car and saw quite a bit of damage to the car after going over the embankment and through several bushes and small trees. The problem has been confirmed by the dealer and manufacturer. The vehicle has been inspected by the dealership at which I bought the vehicle and by my insurance company. The week before the incident when trying to change shifts out of park into drive the car failed to shift and I had to turn the car off using the off on button to stop the power to the car and turn back on to get the car to shift out of park.Read more
Crash
Incident date: Apr 10, 2024
The shifter assembly was replaced by the manufacturer and I do not know if the item is available for inspection as the dealership handled the replacement. Mine and my daughters safety was put in danger on April 10, 2024 when I was turning into a parking space at my doctors office and went to put th
... e car into park the car accelerated on its on over an embankment and into a busy 5 lane highway. When trying to stop the brakes failed several times and the only thing I could do to stop it was push the on off button to kill power to the engine. Upon stopping we looked at the car and saw quite a bit of damage to the car after going over the embankment and through several bushes and small trees. The problem has been confirmed by the dealer and manufacturer. The vehicle has been inspected by the dealership at which I bought the vehicle and by my insurance company. The week before the incident when trying to change shifts out of park into drive the car failed to shift and I had to turn the car off using the off on button to stop the power to the car and turn back on to get the car to shift out of park.Read more
Crash
Incident date: Mar 5, 2024
The contact owns a 2024 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound coming from the suspension. Additionally, the contact stated that the steering wheel was uncontrollable while driving. The contact stated that while turnin
... g the steering wheel to the right, the front wheels shifted in the opposite direction. The vehicle was not diagnosed or repaired by an independent mechanic. The contact stated that the vehicle was scheduled to be taken to the dealer within the next several days. The manufacturer was not made aware of the failure. The failure mileage was approximately 8.Read more
Incident date: Mar 5, 2024
The contact owns a 2024 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound coming from the suspension. Additionally, the contact stated that the steering wheel was uncontrollable while driving. The contact stated that while turnin
... g the steering wheel to the right, the front wheels shifted in the opposite direction. The vehicle was not diagnosed or repaired by an independent mechanic. The contact stated that the vehicle was scheduled to be taken to the dealer within the next several days. The manufacturer was not made aware of the failure. The failure mileage was approximately 8.Read more