1997 MERCURY VILLAGER Recalls, Complaints & Safety

I WAS DRIVING ALONG AFTER SHOPPING AND I STARTED TO HEAR THIS DRAGGING OR BOTTOMING OUT SOUND SO I PULLED OVER TO SEE WHAT WAS HAPPENING AND TO MY SURPRISE THE FRONT FRAME ON THE PASSENGER SIDE THAT HOLDS UP THE ENGINE WAS BROKEN I THEN OPENED THE HOOD AND SAW THAT THE ENGINE WAS SITTING SIDEWAYS TOWARD THE PASSENGER SIDE. I LIMPED THE VAN HOME AND HAD MY MECHANIC LOOK AT IT AND HE SAID THAT IT WAS ON FIXABLE AND THEN I CALLED FIVE BODY SHOPS TO SEE IF THEY COULD FIX IT AND THEY SAID NO AND THAT MERCURY VILLAGERS WAS KNOWN TO DO THIS AND THAT THEY WERE RECALLED FOR THIS BEFORE. *TR

MY 7 YEAR OLD DAUGHTER THOUGHT IT WOULD BE FUN TO SEE HOW MANY TIMES SHE COULD WRAP THE SHOULDER BELT AROUND HER NECK. I WAS UNAWARE AS I WAS GETTING MY OTHER CHILDREN BUCKLED IN. BEFORE WE WERE ABOUT TO LEAVE, I TURNED TO SEE IF SHE TOO WAS BUCKLED IN AND FOUND HER USING HER FINGERS BETWEEN HER NECK AND THE BELT TO TRY TO FREE HERSELF AS THE SLACK HAD BEEN PULLED BACK IN. WE IMMEDIATELY GOT SOME SCISSORS TO CUT THE BELT TO LET HER FREE. THE POTENTIAL FOR SOME OTHER KID DOING THIS AND NOT HAVING ANYONE OR ANYTHING AROUND TO HELP MAKES ME NERVOUS. BIZARRE, I KNOW, BUT KIDS COME UP WITH RIDICULOUS STUFF ALL THE TIME. *TR

TL* THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT STATED THAT THE ENGINE WAS STARTED IN COLD WEATHER, THE VEHICLE WOULD EXHIBIT AN ABNORMALLY STRONG GASOLINE ODOR. THE VEHICLE WAS TAKEN TO A MECHANIC WHO ADVISED THAT THERE WERE NO VISIBLE FUEL LEAKAGES BUT THE CANISTER AND THE CONNECTED HOSES WERE FAULTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THERE WERE NO RECALLS FOR THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 155,000.

DRIVER REPORTS HE MUST HAVE HAD HIS FOOT ON THE BRAKE AND ACCELERATOR AT THE SAME TIME (SEMI-PANIC BRAKE APPLICATION). POLICE REPORT STATES "TIRE MARKS" ON THE (DRY) PAVEMENT. ONE DOES NOT PRODUCE "TIRE MARKS" ON DRY PAVEMENT (NO TURNING INVOLVED) WITHOUT BRAKE APPLICATION. DRIVER HAD EPISODE OF MICROSLEEP: WHEN ALERTED BY THE EVENT TAKING PLACE, HE COULD NOT GET THE VEHICLE STOPPED IN TIME TO PREVENT HITTING AND FATALLY INJURING A PEDESTRIAN. UPON EXAMINATION OF ACCIDENT VEHICLE, INSPECTOR DISCOVERED UNUSUAL ARCHED ACCELERATOR PEDAL DESIGN WHEREIN THE BRAKE PEDAL WAS LOCATED ONLY 1 5/8 INCH FROM THE ARCHED ACCELERATOR PEDAL ALLOWING BRAKE APPLICATION AND ACCELERATION CONCURRENTLY IF CERTAIN CONDITIONS PREVAIL. EXAMINATION DEMONSTRATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL WENT SUBSTANTIALLY BELOW THE ACCELERATOR PEDAL. FURTHERMORE, WITH THE 4 5/8 INCH WIDE BOOT THE DRIVER (AND INSPECTOR) WORE, IT WAS EASY TO ACCIDENTALLY CATCH THE EDGE OF THE ACCELERATOR PEDAL, CONSEQUENTLY ENABLING THE USER TO ACCIDENTALLY DEPRESS THE ACCELERATOR AND BRAKE PEDAL (UNDER CERTAIN CONDITIONS) AT THE SAME TIME. *TR

Crash 1 deaths

DRIVER REPORTS HE MUST HAVE HAD HIS FOOT ON THE BRAKE AND ACCELERATOR AT THE SAME TIME (SEMI-PANIC BRAKE APPLICATION). POLICE REPORT STATES "TIRE MARKS" ON THE (DRY) PAVEMENT. ONE DOES NOT PRODUCE "TIRE MARKS" ON DRY PAVEMENT (NO TURNING INVOLVED) WITHOUT BRAKE APPLICATION. DRIVER HAD EPISODE OF MICROSLEEP: WHEN ALERTED BY THE EVENT TAKING PLACE, HE COULD NOT GET THE VEHICLE STOPPED IN TIME TO PREVENT HITTING AND FATALLY INJURING A PEDESTRIAN. UPON EXAMINATION OF ACCIDENT VEHICLE, INSPECTOR DISCOVERED UNUSUAL ARCHED ACCELERATOR PEDAL DESIGN WHEREIN THE BRAKE PEDAL WAS LOCATED ONLY 1 5/8 INCH FROM THE ARCHED ACCELERATOR PEDAL ALLOWING BRAKE APPLICATION AND ACCELERATION CONCURRENTLY IF CERTAIN CONDITIONS PREVAIL. EXAMINATION DEMONSTRATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL WENT SUBSTANTIALLY BELOW THE ACCELERATOR PEDAL. FURTHERMORE, WITH THE 4 5/8 INCH WIDE BOOT THE DRIVER (AND INSPECTOR) WORE, IT WAS EASY TO ACCIDENTALLY CATCH THE EDGE OF THE ACCELERATOR PEDAL, CONSEQUENTLY ENABLING THE USER TO ACCIDENTALLY DEPRESS THE ACCELERATOR AND BRAKE PEDAL (UNDER CERTAIN CONDITIONS) AT THE SAME TIME. *TR

Crash 1 deaths

HEADREST GUIDES ARE NO LONGER AVAILABLE FROM MANUFACTURER (FORD OR NISSAN). THE GUIDE ITSELF IS A CHEAPLY BUILT PLASTIC SLEEVE WHICH BREAKS EASILY (I'VE BEEN THROUGH SEVERAL IN MY NINE YEARS OF OWNERSHIP). UNFORTUNATELY, THE HEADREST CANNOT BE SECURED TO THE SEAT WITHOUT THEM!! *TR

TL*THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT SMELLS GASOLINE AFTER THE VEHICLE HAS BEEN DRIVEN OR WHILE IT IS IDLING. NO FUEL HAS BEEN FOUND ON THE GROUND AFTER THE VEHICLE WAS MOVED. NHTSA CAMPAIGN ID NUMBERS 96V203000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: MOUNTING) AND 00V419002 (FUEL SYSTEM, GASOLINE:STORAGE: TANK ASSEMBLY) WERE REFERENCED; HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS NO LONGER A SAFETY RECALL. THE CURRENT MILEAGE WAS 69,000 AND FAILURE MILEAGE WAS 68,000.

TL*THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT STATED THAT EVERY TIME HE FILLS UP HIS GAS TANK AND PARKS THE VEHICLE, FUEL LEAKS OUT FROM UNDERNEATH. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE VENT HOSE FOR A SERVICE CHARGE BECAUSE IT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V419002 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE CURRENT AND FAILURE MILEAGES WERE 106,108. RECALL# 00V419002 UPDATED 11/26/07. *JB

DRIVING MY '97 MERCURY VILLAGER INTO A COMMERCIAL DRIVEWAY AT ABOUT 3 MPH, BOTH AIR BAGS DEPLOYED UPON GOING OVER A SLIGHT BUMP. *NM

OUR CUSTOMERS 1997 MERCURY VILLAGER VAN CAUGHT FIRE WHILE DRIVING IN THE CITY. WONDER IF THIS COULD BE RELATED TO THE NISSAN MAXIMA RECALL FOR ALTERNATOR FIRES? I HAVE SEEN 3 MAXIMA ALTERNATORS BURN AND WE ARE NOT EVEN A NISSAN DEALER. *JB

Fire

I HAD NOTICED THAT WHEN I FILLED GAS TANK THERE WAS A STRONG ODOR OF GASOLINE INSIDE VEHICLE FOR SEVERAL DAYS. I HAD THE VEHICLE CHECKED BY THE SHOP THAT DOES MY OIL CHANGES AND THEY STATED THAT IT WAS THE FILLER HOSE AND IT SHOULD BE COVERED UNDER A RECALL. THE LOCAL DEALERSHIP STATES THAT SINCE THE REPAIR WAS MADE UNDER THE RECALL IN 2002 THAT IT WAS NOT COVERED AGAIN. REPAIR PART WAS APPARENTLY DEFECTIVE. THE REPAIR COST WILL BE $150.00.*AK

THE VEHICLE HAD A FLAT TIRE. THE CONSUMER DISCOVERED THAT A VALVE STEM DEVICE, CALLED A TIRE MINDER, DESIGNED TO INDICATE THE PROPER INFLATION OF THE TIRE HAD FAILED. *NM *SC *JB

CHECK ENGINE LIGHT KEPT ILLUMINATING. *PH WHEN THE VEHICLE WAS PURCHASED THE CONSUMER NOTICED THAT THE CHECK ENGINE LIGHT WAS ON. THE DEALER RESET IT BUT IT KEPT COMING BACK ON. IT WAS LATER DETERMINED THAT THE PROBLEM WAS WITH THE SPEED SENSOR. *NM

CONSTANT PROBLEM WITH BRAKES WITH MY MERCURY VILLAGER GS, 1997. *JB

I AM ONE OF TONS OF PEOPLE WITH THE NOTORIOUS EXHAUST MANIFOLD STUDS BREAKING ISSUE! WHICH CAUSES THE CHECK ENGINE LIKE TO COME ON, AND DANGEROUS FUMES TO ENTER THE VEHICLE. WITH 4 CHILDREN, THIS IS NOT A GOOD THING...AND THE PRICE IS MORE THEN A FAMILY OF 4 CHILDREN CAN AFFORD AT $1500-3000 DEPENDING ON THE DAMAGE AND NOW I CANNOT HAVE MY VEHICLE SAFELY INSPECTED DUE TO THIS ISSUE. PLEASE HAVE THEM ISSUE A RECALL ON THIS AND PROTECT OUR FAMILIES.

FILLER PIPE VENT HOSE WAS RECALLED IN MARCH 2001 RECALL#00S59 AND REPLACED. THE SAME PART FAILED IN THE EXACT SAME MANNER AND WAS REPLACED NOVEMBER 2003. FORD SAYS THAT THE FILLER PIPE VENT HOSE IS OUT OF WARRANTY AND WILL NOT PAY ANY REPLACEMENT COSTS. DID THE MARCH 2001 RECALL ADEQUATELY ADDRESS THIS PROBLEM?

I WENT TO THE MERCURY DEALERSHIP TODAY FOR A FRONT WHEEL ALIGNMENT TODAY ON MY 1997 VILLAGER. I WAS INFORMED THAT THIS VEHICLE REQUIRES A FOUR WHEEL ALIGNMENT, DUE TO THE FRONT WHEEL DRIVE. I WAS INFORMED ALSO THAT IN ORDER FOR THE DEALER TO GET THE ALIGNMENT IN SPECS, REAR SHIMS WOULD NEED TO BE INSTALLED IN THE REAR TWO WHEELS OF THE VEHICLE. I WAS ALSO INFORMED THAT THESE SHIMS ARE NOT INSTALLED WHEN THE VEHICLE IS BUILT, BUT ARE REQUIRED IN ALMOST ALL CASES ONCE THE VEHICLE IS OUT ON THE ROAD AND HAS BEEN SUBJECTED TO NORMAL WEAR AND TEAR. THE PRICE TAG? A HEFTY $347 PLUS TAX! I HAD TO DECLINE THE REPAIR, I THINK IT IS PATHETIC FOR FORD TO CUT COSTS IN THIS MANNER, ALWAYS PASSING UP QUALITY IN THE INTEREST OF SAVING A BUCK! THE MORAL OF THIS STORY IS I PAID 80.00 DOLLARS TODAY FOR A FRONT END ALIGNMENT AND NOTHING HAS CHANGED! I THINK FORD/MERCURY SHOULD BE CALLED ON THE CARPET AND REQUIRED TO INSTALL THIS PART ON ALL VILLAGERS. THIS IN MY OPINION SHOULD HAVE BEEN DONE IN THE FIRST PLACE!

WHILE OPENING AND LOCKING DOORS THE REMOTE CONTROL WAS INOPERABLE. CONSUMER HAD TO OPEN THE DOORS AND LOCK THE DOORS MANUALLY. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED THE DRIVER THERE WAS NOT A RECALL FOR THIS VEHICLE. CONSUMER TOLD THE MECHANIC THAT THE LOCKS HAD BEEN REPLACED NUMEROUS TIMES, BUT PROBLEM STILL EXISTS. *AK

MERCURY VILLAGER, 1997. TRANSMISSION CONTROL MODULE TRIGGERED THE ENGINE LIGHT TO STAY ON. REPAIRS $300. ONLY 27,000 MILES.*AK

CONSUMER COMPLAINED ABOUT AUTOMATIC DOOR LOCK PROBLEM. THE DOORS LOCKED WITHOUT NOTICE. CURRENTLY, HATCHBACK WILL NOT OPEN. ALSO, DRIVER'S SIDE SEAT BELT DID NOT RETRACT.*AK

WHILE DRIVING DOWN THE HIGHWAY, DRIVER SIDE FRONT WINDOW 'POPPED', SHATTERED, THEN FLEW INWARD ON ME. POLICE INSPECTION OF VEHICLE DID NOT FIND ANY SLUGS, WAS NOT DRIVING UNDER A BRIDGE, NOR NO CARS NEXT TO ME.*AK

THERE WAS A FILLER PIPE/VENT HOSE FAILURE WHICH WAS RECALLED AND REPAIRED IN MARCH 2001. IT FAILED A SECOND TIME IN THE SAME LOCATION. *AK RECALL#00V419002 *SCC *JB

DOOR LOCKS ENGAGE INTERMITTENTLY BY THEMSELVES. THIS OCCURS BOTH WHEN THE VEHICLE IS RUNNING AND OFF, AND WHEN THE VEHICLE IS MOVING OR PARKED. *LA

DEFECTIVE ABS IN 1997 MERCURY VILLAGER. WHILE SITTING STILL THE BRAKE PEDAL WILL RELEASE CAUSING THE VEHICLE TO LUNGE FORWARD POSSIBLY STRIKING SOMEONE OR SOMETHING. I HAVE RESEARCHED THIS PROBLEM ONLINE AND FOUND SEVERAL SIMILAR STATEMENTS FROM OWNERS OF THE SAME VEHICLE. *JB

VEHICLE IS ABLE TO SHIFT GEARS EVEN THOUGH KEY HAS BEEN REMOVED. *AK

THERE WERE PROBLEMS WITH THE EXHAUST MANIFOLD BOLTS. THE MANUFACTURER WAS NOT CONTACTED AT THE TIME OF THIS CALL. *AK *SCC *JB

ACCELERATOR PEDAL STICKS WHEN ACCELERATING FROM A STOP, THEN, WHEN IT IS FREED, THE VAN ACCELERATES RAPIDLY CAUSING THE VAN TO LURCH FORWARD. THIS IS DANGEROUS FOR TWO REASONS. ONE, WHEN MANEUVERING IN TIGHT PARKING LIKE SITUATIONS, THE VAN WILL LURCH FORWARD UNEXPECTEDLY, AND TWO, WHEN PULLING OUT INTO TRAFFIC THERE IS A HESITATION THAT COULD CAUSE AND ACCIDENT IF THE RESPONSE TIME BETWEEN PUSHING THE ACCELERATOR PEDAL AND THE TIME THE VAN ACTUALLY STARTS MOVING.*AK

I AM REPLACING MY IGNITION SWITCH FOR THE SECOND TIME IN THE LAST 3 MONTHS. *NLM

SLIDING DOOR POPS OPEN. DT

DOOR LOCKS CONTINUALLY LOCK AND UNLOCK THEMSELVES WHETER DRIVING OR PARKED

FACTORY STEEL WHEEL SPLIT AT WELD AND WAS REPLACED UNDER WARRANTY NEAR 30,000 MI. SINCE THEN ONE OTHER HAS BEEN REPLACED AT MY EXPENSE AND THE TWO REMAINING FACTORY WHEELS HAVE DEVELOPED SLOW LEAKS BUT ARE STILL ON THE VEHICLE. THE REAR AIR CONTROLL FAILED AND WAS REPLACED UNDER WARRANTY AT ABOUT 33,000 MI. IT HAS FAILED AGAIN JUST OVER 75,000 MILE LIMIT OF THE EXTENDED WARRANTY WE PURCHASED. WE HAVE HAD AN ONGOING PROBLEM WITH THE A/C FROM THE DAY WE DROVE IT HOME. AT FIRST IT SMELLED HORRIBLE AND AFTER SEVERAL COMPLAINTS TO THE DEALER THEY USED A DE ODERIZING MACHINE WITH LITTLE TO NO EFFECT. IT THEN QUIT COOLING AND HAD TO BE RECHARGED SEVERAL TIMES AT PERIODS OF ONE DAY UP TO ONE WEEK! AT LAST THEY REPLACED THE SEALS WHICH SOLVED THE LEAK PROBLEM BUT THE ODOR STILL REMAINED. THE CUSTOMER SERVICE PERSON AT SHOWCASE LINCOLN/MERCURY DESCRIBED IT "AS THOUGH SOMEONE URINATED IN THE DUCTWORK OR VENTS" AFTER MANYSOMETIMES HEATED DISCUSSIONS WITH THE SERVICE MANAGER AND THE SHOP FOREMAN THEY FINALLY PUT ME IN TOUCH WITH THE DISTRICT REP FOR FORD/MERCURY OF WHICH I STILL HAVE THE VARIOUS NOTES I TOOK DURING CONVERSATIONS WITH BOTH MERCURY CUSTOMER SERVICE AND WITH THE AREA REP. ULTIMATELY I WAS TOLD I WOULD GET A $2,500.00COUPON TO USE ON OUR NEXT PURCHASE. AS OF THIS DATE SOME FOUR YEARS LATER WE STILL HAVE NOT RECIEVED IT AND ARE BEING IGNORED BY THE DEALERSHIP WHEN WE INQUIRE ONCE AGAIN. THE ODOR IS STILL PRESENT AND WILL AFFECT THE TRADE IN OR SALE VALUE OF THE VEHICLE THE DEALERSHIP SAYS THEY HAVE NO KNOWLEDGE OF A PROBLEM WITH EITHER THE WHEELS OR THE A/C EXCEPT MINE! I REFUSE TO BELIVE THAT MINE IS AN ISOLATED CASE! UNTIL NOW I HAD NO IDEA OF HOW TO CONTACT ANYONE OR ORGANIZATION THAT COULD BE OF POTENTIAL ASSISTANCE.

THERE IS A CONSTANT FUEL SMELL WHEN DRIVING VEHICLE. DEALER COULD NOT REMEDY THE PROBLEM.*AK

WHILE TRYING TO EXIT VEHICLE DOOR LOCKS WILL NOT UNLOCK. CONSUMER STATES DOORS WILL BECOME INOPERABLE.*AK

DESIGN OF EXHAUST MANIFOLD IS DEFECTIVE. *AK

AFTER THE RECALL WAS DONE ON A FUEL HOSE THE VEHICLE HAS ON AN OFF SMELLE OF VERY STRONG GAS FUMES INSIDE THE PASSENGER COMPARTMENT AND OUTSIDE THE VAN AS WELL, TOOK THE VEHICLE BACK TO THE DEALER AND THE FUMING PROBLEM SEEMED TO BE COMING FROM A GAP IN THE BODY SEAM AREA OF THE VEHICLE IN WHICH THEY SEALED, POSSIBLE OF MANUFACTURING DEFECT. *YD

CONSUMER STATES THAT THE DOOR LOCKS BY ITSELF AFTER THE DOOR IS SHUT. *YD

CONSUMER WAS ON A SHORT ROAD TRIP WHEN VEHICLE STARTED SHAKING AND CUT OFF. VEHICLE RESTARTED, AND WAS TAKEN TO NEAREST MECHANIC. FUEL PUMP FILTER WAS DIRTY, AND ONCE IT WAS CLEANED VEHICLE OPERATED NORMAL. 3 HOURS LATER, VEHICLE DIED DUE TO FUEL PUMP FAILING. INDEPENDENT MECHANIC REPLACED AND REPAIRED VEHICLE. PLEASE PROVIDE MORE INFORMATION.*AK

NHTSA RECALL 00-V-419-002/ MANUFACTURER'S RECALL 00S59 VEHICLE DIDN'T START HAVING PROBLEMS UNTIL REPAIRS WERE PERFORMED. FUEL LEAKS FROM FUEL PUMP, WHICH WOULD NORMALLY RECEIVE THE CONNECTION TO FLOW OF GAS. CONSUMER HAS GONE TO TWO DEALER TO CONFIRM THE PROBLEM.*AK

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

MIGHT BE WORTH LOOKING INTO THE FUEL PUMP SYSTEM ON THIS VEHICLE. ORIGINAL WAS REPLACED 4/2/2001 AND REPLACEMENT PUMP STARTING TO FAIL LATE IN NOVEMBER 2001. DEALER/FORD NOT WORKING WITH CUSTOMER SINCE 3000 MILES OVER WARRANTY (EVEN THOUGH WE ARE WITHIN 12 MO. PERIOD). JUST SEEMS WEIRD THAT TWO FUEL PUMPS WOULD FAIL WITHIN THAT SHORT A TIME FRAME.*AK

AFTER LEAVING THE VEHICLE AFTER USE AND LOCKED OR UNLOCKED, IT WOULD BE UNLOCKED OR LOCKED WHEN RETURNED.

CONSUMER NOTICED GASOLINE ODORS COMING FROM VEHICLE, WHEN HE EXAMINED THE FUEL RAIL AND HOSES, HE DETERMINED THAT A LOOSE RUBBER CLAMP WAS ALLOWING FUEL TO LEAK FROM VEHICLE, CONSUMER TIGHTENED CLAMP AND STOPPED FUEL LEAK. *AK. CONSUMER STATED THIS IS THE SECOND TIME THIS HAS HAPPENED, THE FIRST TIME THE DEALER TOOK CARE OF THE PROBLM.*JG

ATTEMPTING TO FIND THE CORRECT CONTROL, (DEFROST) AT NIGHT HAS CAUSED ME TO LEAVE THE ROADWAY.

AFTER THE RECALL WAS DONE ON A FUEL HOSE THE VEHICLE HAS ON AN OFF SMELLE OF VERY STRONG GAS FUMES INSIDE THE PASSENGER COMPARTMENT AND OUTSIDE THE VAN AS WELL, TOOK THE VEHICLE BACK TO THE DEALER AND THE FUMING PROBLEM SEEMED TO BE COMING FROM A GAP IN THE BODY SEAM AREA OF THE VEHICLE IN WHICH THEY SEALED, POSSIBLE OF MANUFACTURING DEFECT. *YD

EXHAUST MANIFOLD BOLTS BROKEN OFF IN ENGINE CAUSING A SERIOUS EXHAUST LEAK. WAS QUOTED $1,100 MIN. TO FIX IT AT MANTECA FORD. LATER FOUND OUT THAT THERE IS A HIDDEN MANUFACTUERS WARRANTY ON THIS DEFECTIVE PART AND NEITHER MANTECA FORD OR FORD MOTOR WILL ACKNOWLEDGE THIS OR HELP WITH THE LIABLITY OF THE REPAIRS THAT WERE DONE. I HAVE CONTACTED OTHERS WHO HAVE HAD THE SAME PROBLEM AND THEY WERE TAKEN CARE OF OR IGNORED LIKE I WAS. I THINK THERE SHOULD BE A RECALL ON THESE BOLTS AND ALL ENGINES SHOULD BE REPAIRED. THESE ARE FAMILY VEHICLES THAT ALOT OF US WORK HARD AND RELY ON THESE VANS TO GET OUR CHILDREN AROUND AND OURSELVES TO WORK. WHAT HAPPENED TO TRUTH AND HONESTY?*AK

DOORS LOCK BY THEMSELVES WHETHER CONSUMER IS IN VEHICLE OR NOT. IT SEEMS TO BE WORSE IN HOT WEATHER. CONTACTED DEALER, AND DEALER HAD TRIED TWICE, BUT HAS NOT FIXED PROBLEM.*AK