2002 MERCURY COUGAR

3 recalls, 127 complaints - 42 TSBs

08E033000 Apr 14, 2008
SUSPENSION
Defect Description
FEDERAL MOGUL IS RECALLING 6,903 AFTERMARKET BALL JOINT ASSEMBLIES SHIPPED BETWEEN NOVEMBER 9, 2007 AND MARCH 26, 2008, WHICH MAY HAVE BEEN PACKAGED WITH INCORRECT NUTS. THE PART NUMBERS PACKAGED WITH INCORRECT NUTS ARE: K7147, K7329, K8683, AND 104353. THESE PARTS WERE MADE FOR USE ON THE VARIOUS... Read more
Consequence
THE NUTS INCLUDED IN THE PACKAGING FOR THESE BALL JOINT ASSEMBLIES ARE MISSING THE INTENDED PREVAILING TORQUE (SELF-LOCKING) FEATURE. IF THE INCORRECT NUT WAS TO BECOME LOOSE, THE JOINING MEMBERS MAY LOOSEN LEADING TO A SEPARATION OF THE BALL JOINT. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL, POSS... Read more
Remedy
FEDERAL MOGUL WILL NOTIFY OWNERS AND REPLACE THE PARTS FREE OF CHARGE. THE RECALL BEGAN ON MAY 22, 2008. OWNERS CAN CONTACT FEDERAL MOGUL AT 877-489-6659.
6,903 vehicles affected
Manufacturer: FEDERAL-MOGUL CHASSIS PRODUCTS
06E022000 Mar 13, 2006
SERVICE BRAKES, HYDRAULIC
Defect Description
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE ... Read more
Consequence
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Remedy
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
7,440 vehicles affected
Manufacturer: BRAKE PARTS, INC.
04V421000 Aug 30, 2004
FUEL SYSTEM, GASOLINE
Defect Description
ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE.
Consequence
THIS MAY CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED TO CAUSE THE ENGINE TO STALL, WHICH COULD RESULT IN A CRASH.
Remedy
THIS ACTION IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN AND IS NOT BEING CONDUCTED UNDER THE SAFETY ACT. ALL OWNERS WILL BE NOTIFIED OF THE PROBLEM, AND DEALERS WILL REPLACE THE FDM WITH A NEW DESIGN AT NO CHARGE IF THE OWNER REPORTS THAT THE VEHICLE EXHIBITS ANY OF THE IDENTIFIED SYMPTOMS. THE FREE R... Read more
88,600 vehicles affected
Manufacturer: FORD MOTOR COMPANY

Complaint Statistics

127 total complaints 16 crashes 1 fires 21 injuries

Top Reported Components

ComponentComplaints
FUEL SYSTEM, GASOLINE22
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP16
ENGINE9
POWER TRAIN:AUTOMATIC TRANSMISSION7
ENGINE AND ENGINE COOLING5
AIR BAGS4
FUEL/PROPULSION SYSTEM4
ENGINE AND ENGINE COOLING:ENGINE3
AIR BAGS:FRONTAL3
VISIBILITY:SUN/MOON ROOF ASSEMBLY3
AIR BAGS Feb 18, 2020
Incident date: Dec 5, 2019
AIRBAG WARNING LIGHT COMES ON. NO ACCIDENT, STATIONARY AND IN MOTION. I DO NOT SEE A RECALL REFERENCE AIRBAG? WITH THE COMPLAINTS I READ ON YOUR SITE ABOUT THE AIRBAGS, THERE SHOULD BE A RECALL???????????
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Nov 19, 2018
Incident date: May 4, 2018
I AM CURRENTLY HAVING PROBLEMS WITH THE FUEL PUMP DRIVER MODULE. I REPORTED THE PROBLEM TO FORD IN OCT 2018. FORD STATED THAT THE 10 YEAR RECALL ENDED AND PER THEIR RECORDS THE ISSUE WAS RESOLVED AS FUEL MODULE WAS REPLACED BY DEALER DON KNOTT FORD, CARSON, CA. DON KNOTT FORD IS NO LONGER IN BU... Read more
AIR BAGS Jul 9, 2018
Incident date: Jun 28, 2018
THE CAR WAS PARKED IN MY DRIVEWAY. UPON STARTING THE CAR, AT THE MOMENT I TURNED THE KEY THE DRIVER SEAT AIRBAG DEPLOYED.
1 injured
SUSPENSION Feb 24, 2018
Incident date: Feb 7, 2006
I HAVE FOUND 3 RECALLS FOR MY CAR, THEY ARE ALL THE EXACT PROBLEMS I AM HAVING, BUT WHEN I SEARCHED FOR OPEN RECALLS IT SAID NONE ARE OPEN FOR MY CAR. I NEED MY CAR REPAIRED AND THE RECALLS COMPLETED.
FUEL/PROPULSION SYSTEM Feb 24, 2018
Incident date: Feb 7, 2006
I HAVE FOUND 3 RECALLS FOR MY CAR, THEY ARE ALL THE EXACT PROBLEMS I AM HAVING, BUT WHEN I SEARCHED FOR OPEN RECALLS IT SAID NONE ARE OPEN FOR MY CAR. I NEED MY CAR REPAIRED AND THE RECALLS COMPLETED.
POWER TRAIN Feb 24, 2018
Incident date: Feb 7, 2006
I HAVE FOUND 3 RECALLS FOR MY CAR, THEY ARE ALL THE EXACT PROBLEMS I AM HAVING, BUT WHEN I SEARCHED FOR OPEN RECALLS IT SAID NONE ARE OPEN FOR MY CAR. I NEED MY CAR REPAIRED AND THE RECALLS COMPLETED.
UNKNOWN OR OTHER Oct 10, 2017
Incident date: Sep 14, 2017
MY CAR WAS STOLEN
EXTERIOR LIGHTING Jun 12, 2017
Incident date: Jun 12, 2017
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING UNKNOWN SPEEDS, THE HEADLIGHTS DIMMED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE PROTECTED WIRING COVER WAS DETERIORATING. THE MANUFACTURER WAS NOT MA... Read more
UNKNOWN OR OTHER Mar 15, 2017
Incident date: Mar 13, 2017
NHTSA CAMPAIGN NUMBER:04V421000 MANUFACTURER FORD MOTOR COMPANY WAS DRIVING ON A MAIN CITY ST. MY AUTO STOPPED WITH NO POWER IN THE LEFT LANE OF BUSY 4 LANE ST. WOULD NOT START IN NEUTRAL OR PARK, MAN PUSHED IT INTO THE CTR. LANE OUT OF TRAFFIC AREA. POLICEMAN CAME AFTER I CALLED 911, AFTER A FE... Read more
ELECTRICAL SYSTEM Mar 15, 2017
Incident date: Mar 13, 2017
NHTSA CAMPAIGN NUMBER:04V421000 MANUFACTURER FORD MOTOR COMPANY WAS DRIVING ON A MAIN CITY ST. MY AUTO STOPPED WITH NO POWER IN THE LEFT LANE OF BUSY 4 LANE ST. WOULD NOT START IN NEUTRAL OR PARK, MAN PUSHED IT INTO THE CTR. LANE OUT OF TRAFFIC AREA. POLICEMAN CAME AFTER I CALLED 911, AFTER A FE... Read more
FUEL/PROPULSION SYSTEM Mar 15, 2017
Incident date: Mar 13, 2017
NHTSA CAMPAIGN NUMBER:04V421000 MANUFACTURER FORD MOTOR COMPANY WAS DRIVING ON A MAIN CITY ST. MY AUTO STOPPED WITH NO POWER IN THE LEFT LANE OF BUSY 4 LANE ST. WOULD NOT START IN NEUTRAL OR PARK, MAN PUSHED IT INTO THE CTR. LANE OUT OF TRAFFIC AREA. POLICEMAN CAME AFTER I CALLED 911, AFTER A FE... Read more
VEHICLE SPEED CONTROL Jun 10, 2015
Incident date: Jun 1, 2010
SINCE PURCHASING 2002 MERCURY COUGAR IN JANUARY 2010 THE VEHICLE HESITATES, SURGES, AND STALLS AT ANY RATE OF SPEED. INITIALLY THE PROBLEM WAS RARE, THEN GRADUALLY OCCURRED MORE FREQUENTLY. THIS NOW HAPPENS AT LEAST WEEKLY, SOMETIMES SEVERAL TIMES PER DAY. THIS ISSUE HAS ENDANGERED ME MORE TIMES THA... Read more
ENGINE Jun 10, 2015
Incident date: Jun 1, 2010
SINCE PURCHASING 2002 MERCURY COUGAR IN JANUARY 2010 THE VEHICLE HESITATES, SURGES, AND STALLS AT ANY RATE OF SPEED. INITIALLY THE PROBLEM WAS RARE, THEN GRADUALLY OCCURRED MORE FREQUENTLY. THIS NOW HAPPENS AT LEAST WEEKLY, SOMETIMES SEVERAL TIMES PER DAY. THIS ISSUE HAS ENDANGERED ME MORE TIMES THA... Read more
FUEL/PROPULSION SYSTEM Jun 10, 2015
Incident date: Jun 1, 2010
SINCE PURCHASING 2002 MERCURY COUGAR IN JANUARY 2010 THE VEHICLE HESITATES, SURGES, AND STALLS AT ANY RATE OF SPEED. INITIALLY THE PROBLEM WAS RARE, THEN GRADUALLY OCCURRED MORE FREQUENTLY. THIS NOW HAPPENS AT LEAST WEEKLY, SOMETIMES SEVERAL TIMES PER DAY. THIS ISSUE HAS ENDANGERED ME MORE TIMES THA... Read more
ENGINE Jan 16, 2015
Incident date: Jan 16, 2015
DRIVING ON FREEWAY, CAR NEXT TO ME CAME INTO MY LANE TOWARDS MY CAR, I HIT MY BRAKES RESULTING IN MY VEHICLE SWERVING AND HITTING THE MEDIAN HEAD ON AT HIGH SPEED, AIR BAGS DID NOT DEPLOY UPON IMPACT. *TR
Crash
STRUCTURE:BODY Jan 16, 2015
Incident date: Jan 16, 2015
DRIVING ON FREEWAY, CAR NEXT TO ME CAME INTO MY LANE TOWARDS MY CAR, I HIT MY BRAKES RESULTING IN MY VEHICLE SWERVING AND HITTING THE MEDIAN HEAD ON AT HIGH SPEED, AIR BAGS DID NOT DEPLOY UPON IMPACT. *TR
Crash
EXTERIOR LIGHTING Dec 23, 2014
Incident date: Nov 24, 2014
I'M HAVING THE SAME ISSUE WITH MY 2002 MERCURY COUGAR AS EVERYONE ELSE, BUT WHEN I PUT MY VIN NUMBER INTO THE SEARCH, THERE ARE NO RECALLS LISTED FOR IT. I DON'T THINK THAT ITS RIGHT THAT MY LIFE BE PUT IN SERIOUS DANGER BECAUSE OF AN APPARENT DESIGN ISSUE. THIS CAR IS LOSING ALL POWER AND SHUTTIN... Read more
ELECTRICAL SYSTEM Dec 23, 2014
Incident date: Nov 24, 2014
I'M HAVING THE SAME ISSUE WITH MY 2002 MERCURY COUGAR AS EVERYONE ELSE, BUT WHEN I PUT MY VIN NUMBER INTO THE SEARCH, THERE ARE NO RECALLS LISTED FOR IT. I DON'T THINK THAT ITS RIGHT THAT MY LIFE BE PUT IN SERIOUS DANGER BECAUSE OF AN APPARENT DESIGN ISSUE. THIS CAR IS LOSING ALL POWER AND SHUTTIN... Read more
ENGINE Dec 23, 2014
Incident date: Nov 24, 2014
I'M HAVING THE SAME ISSUE WITH MY 2002 MERCURY COUGAR AS EVERYONE ELSE, BUT WHEN I PUT MY VIN NUMBER INTO THE SEARCH, THERE ARE NO RECALLS LISTED FOR IT. I DON'T THINK THAT ITS RIGHT THAT MY LIFE BE PUT IN SERIOUS DANGER BECAUSE OF AN APPARENT DESIGN ISSUE. THIS CAR IS LOSING ALL POWER AND SHUTTIN... Read more
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Oct 9, 2014
Incident date: Sep 29, 2014
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE SHE DRIVING AT 30 MPH, THE VEHICLE HESITATED AND JERKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE FUEL PUMP. HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT I... Read more
FUEL SYSTEM, GASOLINE Jul 24, 2014
Incident date: Jul 23, 2014
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, SHE WAS NOTIFIED BY ANOTHER DRIVER THAT THE FRONT OF THE VEHICLE WAS ENGULFED IN FLAMES. THE CONTACT BEGAN TO COAST ONTO THE EMERGENCY LANE AND REMOVED A CHILD PASSENGER FROM THE VEHICLE HOWEVER, THE ... Read more
Fire
ENGINE Jun 6, 2014
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE MADE A KNOCKING NOISE AND STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.... Read more
ENGINE Mar 14, 2014
Incident date: Feb 27, 2014
I WAS ON MY WAY TO WORK AND ABOUT ONE MILE FROM MY DESTINATION THE ENGINE JUST STOPPED. I LET IT SIT ABOUT TWENTY MINUTES AND IT FINALLY STARTED AGAIN. THIS HAPPENED SEVERAL DAYS OF SHUTTING OFF WHILE I WAS ON THE ROAD DRIVING. LUCKILY I WAS AT A PLACE WHEN I COULD PULL OVER ON THE SIDE OF THE R... Read more
FUEL SYSTEM, GASOLINE Jan 20, 2014
Incident date: Oct 16, 2013
MY DAUGHTER HAS A 2002 MERCURY COUGAR AND IS RISKING HER LIFE AS WELL AS OTHERS LIVES EVERY TIME SHE GETS INSIDE THAT CAR. HER COUGAR HER BEEN HAVING ISSUES FOR MONTHS NOW, AND EVEN THOUGH WE HAVE SPENT HUNDREDS OF DOLLARS TRYING TO MAKE THE CAR SAFER FOR HER, NOTHING IS WORKING. OUR LAST STRAW WAS ... Read more
ELECTRONIC STABILITY CONTROL (ESC) Jan 20, 2014
Incident date: Oct 16, 2013
MY DAUGHTER HAS A 2002 MERCURY COUGAR AND IS RISKING HER LIFE AS WELL AS OTHERS LIVES EVERY TIME SHE GETS INSIDE THAT CAR. HER COUGAR HER BEEN HAVING ISSUES FOR MONTHS NOW, AND EVEN THOUGH WE HAVE SPENT HUNDREDS OF DOLLARS TRYING TO MAKE THE CAR SAFER FOR HER, NOTHING IS WORKING. OUR LAST STRAW WAS ... Read more
ENGINE Jan 20, 2014
Incident date: Oct 16, 2013
MY DAUGHTER HAS A 2002 MERCURY COUGAR AND IS RISKING HER LIFE AS WELL AS OTHERS LIVES EVERY TIME SHE GETS INSIDE THAT CAR. HER COUGAR HER BEEN HAVING ISSUES FOR MONTHS NOW, AND EVEN THOUGH WE HAVE SPENT HUNDREDS OF DOLLARS TRYING TO MAKE THE CAR SAFER FOR HER, NOTHING IS WORKING. OUR LAST STRAW WAS ... Read more
ENGINE Jan 18, 2014
Incident date: Dec 3, 2013
THE CAR GETS A STALLING SENSATION WHEN AT A RED LIGHT, OR A COMPLETE STANDSTILL. IT FEELS LIKE ITS STUTTERING AND UNABLE TO KEEP POWER. CHANGED EGR VALVE, 2 IDLE CONTROL CHANGES, ALONG WITH A TRANSMISSION FLUSH WAS DONE. NOTHING SEEMS TO BE FIXING THE ISSUE. THE CAR ACTS UP AND STALLS IN COLD TEMPER... Read more
FUEL/PROPULSION SYSTEM Jan 18, 2014
Incident date: Dec 3, 2013
THE CAR GETS A STALLING SENSATION WHEN AT A RED LIGHT, OR A COMPLETE STANDSTILL. IT FEELS LIKE ITS STUTTERING AND UNABLE TO KEEP POWER. CHANGED EGR VALVE, 2 IDLE CONTROL CHANGES, ALONG WITH A TRANSMISSION FLUSH WAS DONE. NOTHING SEEMS TO BE FIXING THE ISSUE. THE CAR ACTS UP AND STALLS IN COLD TEMPER... Read more
VEHICLE SPEED CONTROL Oct 16, 2013
Incident date: Sep 24, 2013
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH IN A DRIVEWAY, THERE WAS A SUDDEN INCREASE IN THE ACCELERATION. THE VEHICLE FAILED TO DECELERATE EVEN AS THE CONTACT APPLIED THE BRAKES. THE CONTACT WAS UNABLE TO CONTROL THE FAILURE AND CRASHED INT... Read more
Crash 1 injured
ENGINE Aug 21, 2013
Incident date: Aug 20, 2013
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED AS THE BATTERY, ENGINE, AND OIL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. ... Read more
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Aug 24, 2012
Incident date: Jul 23, 2009
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO A REPAIR SHOP FOR INSPECTION WHERE THEY STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER W... Read more
ENGINE Jul 23, 2012
Incident date: Jul 22, 2012
I WAS DRIVING MY 2002 COUGAR AND THE VEHICLE BEGAN TO LOSE POWER, THE CHECK ENGINE LIGHT AND THE FUEL LIGHT CAME ON. THE VEHICLE CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. I HAVE ALSO EXPERIENCED THE VEHICLE SURGING WHILE AT A COMPLETE STOP. I CONTACTED THE SERVICE MANAGER AT MY LOCAL DEALER... Read more
VISIBILITY:SUN/MOON ROOF ASSEMBLY Jun 18, 2012
Incident date: Dec 7, 2011
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT SHE OPENED THE SUN ROOF AND WAS UNABLE TO GET THE SUN ROOF TO CLOSE. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS AND THE SUN ROOF WAS CLOSED. THE CONTACT WAS TOLD BY THE MECHANIC THAT THE MOTOR WAS FINE BUT SHE NEEDED... Read more
ENGINE AND ENGINE COOLING Sep 22, 2011
Incident date: Jan 22, 2011
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY DECREASED TO 10 MPH. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED HER THAT ALL THREE CATALYTIC CONVERTERS WERE CLOGGED AND THE FDM NEEDED TO BE REPLACED. THE VEHICLE WAS... Read more
FUEL SYSTEM, GASOLINE Aug 17, 2011
Incident date: Aug 17, 2011
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT APPROXIMATELY 20 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THE FUEL DELIVERY MODULE NEEDED TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL S... Read more
FUEL SYSTEM, GASOLINE Jul 22, 2011
Incident date: Jan 22, 2011
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHEN APPLYING THE ACCELERATOR, THE VEHICLE WOULD HESITATE, LOSE POWER AND THEN SURGE ABNORMALLY. THE DEALER WAS CONTACTED AND ADVISED THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) BUT THE ... Read more
FUEL SYSTEM, GASOLINE Jul 18, 2011
Incident date: Jun 28, 2011
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL OR SURGE FORWARD. THE MANUFACTURER WAS NOTIFIED, AND THE CONTACT WAS INFORMED THAT VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (F... Read more
FUEL SYSTEM, GASOLINE Jun 24, 2011
Incident date: May 24, 2011
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE TO ACCELERATE FROM STOPS AND INTERMITTENTLY JERK WHILE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE IN THE PROCESS OF DIAGNOSING THE FAILURE. THE CONTACT WAS ALSO INFORMED ... Read more
FUEL SYSTEM, GASOLINE Jun 14, 2011
Incident date: Jun 7, 2011
2002 V6 MERCURY COUGAR CHUGS AND STALLS OUT AT OR BELOW HALF TANK OF GAS. ENGINE LIGHT DIAGNOSTIC READ OUT INDICATES REPLACING FUEL PUMP, REGULATOR, PRESSURE SENSOR, OR O2 SENSOR. HAVE REPLACED FUEL PUMP HOWEVER ISSUE REMAINS. CALLED FORD REGARDING RECALL IN AUG 2004, BUT AM TOLD THAT MY VIN# WAS... Read more
FUEL SYSTEM, GASOLINE Apr 11, 2011
Incident date: May 5, 2003
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT WAS DRIVING APPROXIMATELY 60-65 MPH WHEN THE VEHICLE BECAME HESITANT AND WOULD DECELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE WAS ADVISED THAT THE AIR CONDITIONING CLUTCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIR... Read more
FUEL SYSTEM, GASOLINE Feb 12, 2011
Incident date: Feb 12, 2011
MY 2002 MERCURY COUGAR HAS LOST POWER, SHUTTERED, MISFIRED, AND ESSENTIALLY BROKE DOWN THE SAME WEEK I PAID IT OFF! MY 2002 MERCURY COUGAR WAS INCLUDED IN THE RECALL SO I TOOK IT TO A LOCAL DEALERSHIP AND THEY SAID MY VIN NUMBER WAS NOT PART OF THE RECALL? HUNDREDS OF PEOPLE HAVE COMPLAINED ABOUT TH... Read more
FUEL SYSTEM, GASOLINE Mar 23, 2010
Incident date: Mar 1, 2010
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD STALL INTERMITTENTLY WITHOUT WARNING. SHE WAS ABLE TO LOCATE A RECALL FOR THE EXACT SAME FAILURE FOR HER YEAR, MAKE AND MODEL VEHICLE. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN AND ANY... Read more
VISIBILITY:SUN/MOON ROOF ASSEMBLY Mar 8, 2010
Incident date: Nov 17, 2009
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT OPENED HER SUNROOF AND THE LIFT ON THE PASSENGER SIDE DID NOT OPEN. THE CONTACT INFORMED THE DEALER AND THEY STATED THAT SHE WOULD HAVE TO HAVE THE LINER AND MOTOR REPAIRED. AFTER RESEARCHING THE PROBLEM SHE HAS FOUND SEVERAL CONSUMERS THAT H... Read more
FUEL SYSTEM, GASOLINE Dec 1, 2009
Incident date: Dec 1, 2009
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. HE STATED THAT THE VEHICLE BEGAN TO HESITATE AND LOSE POWER. THE FAILURE WAS IDENTICAL TO NHTSA CAMPAIGN ID NUMBER: 04V421000; HOWEVER, THE MANUFACTURER INFORMED THE CONTACT THIS HIS VIN DID NOT APPLY TO THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE 127... Read more
FUEL SYSTEM, OTHER Sep 17, 2009
Incident date: Jul 1, 2009
2002 COUGAR EXHIBITS "ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS". YOUR WEBSITE SHOWS A EXTENDED WARRANTY FOR THIS AS OUR MECHANIC SAYS WE NEED A NEW FUEL PUMP. FORD DENIES THE CAR IS COVERED. *TR
FUEL SYSTEM, GASOLINE:DELIVERY Jul 15, 2009
Incident date: Apr 14, 2009
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE (FDM) REDUCED AND EVENTUALLY BLOCKED THE FLOW OF FUEL TO THE ENGINE. THE VEHICLE LOST POWER WHILE DRIVING 50 MPH. THE VEHICLE WAS REPAIRED TWICE, BUT THE FAILURE STILL PERSISTS. THE MANUFACTURER STATED TH... Read more
VISIBILITY:SUN/MOON ROOF ASSEMBLY May 18, 2009
Incident date: May 17, 2009
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CLIP ON THE DRIVER'S SIDE OF THE SUN ROOF FAILED AND PREVENTS THE SUN ROOF FROM CLOSING PROPERLY. THE CONTACT RESEARCHED THE ISSUE AND FOUND THAT IT WAS A VERY COMMON FAILURE. SHE CALLED THE DEALER AND WAS INFORMED THAT THE FAILURE WAS COMMON AND SHE... Read more
FUEL SYSTEM, GASOLINE Mar 5, 2009
Incident date: Feb 14, 2009
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE AND EXPERIENCED A LOW POWER RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WAS ALSO ENGINE HESITATION AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED... Read more
ENGINE AND ENGINE COOLING:COOLING SYSTEM Sep 29, 2008
Incident date: Sep 29, 2006
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD OFTEN FAIL TO ACCELERATE AND INCREASE IN RPM'S. IN ADDITION, THE VEHICLE WOULD FREQUENTLY STALL. ONCE THE VEHICLE WAS TURNED OFF, IT WOULD RESTART IMMEDIATELY. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC BE... Read more
SEAT BELTS Aug 5, 2008
Incident date: Aug 5, 2008
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE REAR SEAT BELTS FAILED TO PROPERLY SECURE THE CHILD SAFETY SEAT OR AN OCCUPANT. HE STATED THAT THE FAILURE COULD POSSIBLY BE DUE TO THE LATCH. THE VEHICLE HAS NOT YET BEEN TAKEN TO AN AUTHORIZED DEALER. THE VIN WAS UNKNOWN. ... Read more

Showing 50 of 127 complaints.

EPA Fuel Economy, 2002 MERCURY COUGAR

Trim / Engine City MPG Highway MPG Combined MPG Fuel Type Annual Fuel Cost
2.0L 4-cyl, Manual 5-spd (Front-Wheel Drive) 21.0 31.0 24.0 Regular $2,600
2.5L 6-cyl, Automatic 4-spd (Front-Wheel Drive) 18.0 26.0 21.0 Regular $2,950
2.5L 6-cyl, Manual 5-spd (Front-Wheel Drive) 18.0 27.0 21.0 Regular $2,950

CO2 Emissions: -1.0 g/mile (Compact Cars)

Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.

Technical Service Bulletins, 2002 MERCURY COUGAR

42 manufacturer communications from 42 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

ComponentBulletins
110000 ELECTRICAL SYSTEM7
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE5
980000 UNKNOWN OR OTHER3
061000 ENGINE AND ENGINE COOLING:ENGINE3
138120 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT2
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)2
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY2
138600 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE1
042107 Dec 13, 2004
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GENERAL (PCM) POWER TRAIN CONTROL MODULE PROGRAMMING PROCEDURES. *TT
04217 Nov 1, 2004
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GENERAL POWER TRAIN CONTROL MODULE (PCM) PROGRAMMING PROCEDURES. *TT
04174 Sep 6, 2004
110000 ELECTRICAL SYSTEM
MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED - SYSTEM LEAN DIAGNOSTIC TROUBLE CODES (DTC'S) - SERVICE TIPS. VARIOUS MODELS INCLUDING 2004 F-SERIES. *TT
041514 Aug 9, 2004
138120 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
REAR WINDOW DEFROSTER GRID/INTEGRAL ANTENNA DIAGNOSIS AND REPAIR - TERMINAL TAB REPAIR. *TT
031501 Jul 12, 2004
138120 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
INOPERATIVE ELECTRIC REAR WINDOW DEFROSTER (HEATED BACKLITE) GRID LINES, INTEGRAL ANTENNA CONCERNS. *TT
04111 Jun 14, 2004
110000 ELECTRICAL SYSTEM
STREAMLINED DIAGNOSTIC PROCEDURE FOR VEHICLES WITH MALFUNCTION INDICATOR LAMP (MIL) ON AND DIAGNOSTIC TROUBLE CODES (DTCS) P0401, P0402, P1400 OR P1401. ADDITIONAL SYMPTOMS MAY INCLUDE RUNS ROUGH, LACKS POWER, SURGE, POOR FUEL ECONOMY.
02M01 Jun 1, 2004
063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
CUSTOMER SATISFACTION PROGRAM 02M01 SUPPLEMENT #4. CERTAIN FORD 2000 THROUGH 2003 VEHICLES EQUIPPED WITH A TUBE-MOUNTED EGR PRESSURE SENSOR - ADDITIONAL EGR PRESSURE SENSOR WARRANTY COVERAGE. *TT SUPPLEMENT #3. *MJ SUPPLEMENT #6
04N02 May 1, 2004
092000 FUEL SYSTEM, OTHER:DELIVERY
ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS AS A RESULT OF CONTAMINATION OF THE FUEL PUMP. THIS PROGRAM EXTENDS THE COVERAGE OF THE FUEL DELIVERY MODULE (FDM). *TT *MJ
17582 Feb 1, 2004
110000 ELECTRICAL SYSTEM
DIAGNOSTIC TROUBLE CODE P1000 (OBD SYSTEMS READINESS TEST NOT COMPLETE) RESETTING AFTER IT HAS ALREADY CLEARED. *TT
03223 Jan 26, 2004
110000 ELECTRICAL SYSTEM
STREAMLINED DIAGNOSTIC PROCEDURE FOR VEHICLES WITH MALFUNCTION INDICATOR LAMP ON AND DIAGNOSTIC TROUBLE CODES (DTCS) P0401, P0402, P1400 OR P1401. ADDITIONAL SYMPTOMS MAY INCLUDE RUNS ROUGH, LACKS POWER, SURGE, POOR FUEL ECONOMY. *TT
041814 Jan 1, 2004
012000 STEERING:COLUMN
STEERING COLUMN SHIPPED WITHOUT CRUSH PAD - REUSE ORIGINAL CRUSH PAD IF NOT DAMAGED. *TT
03203 Oct 13, 2003
110000 ELECTRICAL SYSTEM
MALFUNCTION INDICATOR LAMP ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTCS) P0442, P0455, P0456, P0457 OR P1442 OR A CHECK FUEL CAP LAMP ILLUMINATED WITH DTC P0457 FOR THE EVAPORATIVE EMISSION SYSTEM. *TT
03181 Sep 15, 2003
110000 ELECTRICAL SYSTEM
REMOTE KEYLESS ENTRY (RKE) - SERVICE TIPS. *TT
031514 Aug 4, 2003
061000 ENGINE AND ENGINE COOLING:ENGINE
THE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED AND DIAGNOSTIC TROUBLE CODES (DTCS) P1380, P1381, P1383, AND/OR P0340 MAY BE STORED IN MEMORY. *TT
03148 Jul 21, 2003
103600 POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
NEW TRANSMISSION COOLER FLUSHER - SERVICE TIPS. 2003 ESCORT AND SUPER DUTY F SERIES INCLUDED. *TT
0398 May 12, 2003
090000 FUEL SYSTEM, OTHER
MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION WITH DIAGNOSTIC TROUBLE CODES P0442, P0455, P0456, P0457, P1442 OR CHECK FUEL CAP LAMP ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE P0457. *TT
16794 Apr 1, 2003
180000 VEHICLE SPEED CONTROL
HESITATION / SURGE ON STEADY ACCELERATION BETWEEN 3000 AND 4000 RPM. *TT
0361 Mar 31, 2003
060000 ENGINE AND ENGINE COOLING
MALFUNCTION INDICATOR LAMP ON WITH OR WITHOUT ROUGH RUNNING, LACK OF POWER, SURGE OR POOR FUEL ECONOMY WITH DIAGNOSTIC TROUBLE CODES P0401, P0402, P1400, P1401. *TT *JB
0322 Feb 3, 2003
061000 ENGINE AND ENGINE COOLING:ENGINE
STREAMLINED DIAGNOSTIC PROCEDURE FOR VEHICLES WITH MALFUNCTION INDICATOR LAMP (MIL) ON AND DIAGNOSTIC TROUBLE CODES (DTCS) P0401, P0402, P1400 OR P1401, OR RUNS ROUGH, LACKS POWER, SURGE, POOR FUEL ECONOMY, AND THE ABOVE LISTED DTCS WITHOUT
16528 Jan 1, 2003
061000 ENGINE AND ENGINE COOLING:ENGINE
HESITATION/SURGE DURING ACCELERATION BETWEEN 3000-4000 RPM. OASIS. *TT
02208 Oct 14, 2002
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
CLIMATE CONTROL A/C SERVICE TECH TIPS. *EH
16306 Oct 1, 2002
110000 ELECTRICAL SYSTEM
COOLANT LAMP ILLUMINATED AFTER CLUSTER REPLACEMENT. *TT
02176 Sep 2, 2002
125100 EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
LAMP-BRAKE-INVADVERTENT DISABLING OF BRAKE SHIFT INTERLOCK. *MJ
16028 Jul 1, 2002
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SOME VEHICLES EQUIPPED WITH A 2.5L ENGINE MAY EXHIBIT MULTIPLE MISFIRE DIAGNOSTIC TROUBLE CODES WITH NO DRIVEABILITY CONCERNS NOTED. *TT
15907 May 1, 2002
136000 VISIBILITY:WINDSHIELD WIPER/WASHER
SUBJECT REGARDING WIPER BLADE EDGE GUARD PROTECTORS. *TT
15828 Apr 1, 2002
116200 ELECTRICAL SYSTEM:IGNITION:MODULE
SOME VEHICLES MAY EXHIBIT DIAGNOSTIC TROUBLE CODE B1213, B1342, B1601, B2431. *TT
15797 Apr 1, 2002
162000 STRUCTURE:BODY
SOME VEHICLES MAY EXHIBIT A BUZZING NOISE COMING FROM THE DASH NEAR THE CLIMATE CONTROL SYSTEM WITH LESS THAN 6 MONTHS OF SERVICE. *TT
15830 Apr 1, 2002
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
BATTERY LAMP ON, HOWEVER THE CHARGING SYSTEM IS FUNCTIONING PROPERLY. *TT
0256 Mar 18, 2002
980000 UNKNOWN OR OTHER
THIS BULLETIN INVOLVES PROPER PROCEDURES FOR PREPARATION OF SERVICE SHEET METAL PARTS COATED WITH ELECTRO DEPOSITION PRIMER (E-COAT). *TT
0245 Mar 4, 2002
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
INFORMATION REGARDING DISCHARGED BATTERY CHARGING SERVICE TIPS AND GUIDELINES. *TT
15750 Mar 1, 2002
010000 STEERING
SOME COUGARS MAY EXHIBIT HIGHER THAN NORMAL STEERING EFFORTS AND / OR STEERING SYSTEM LEAKS. *TT
0224 Feb 4, 2002
106000 POWER TRAIN:AXLE ASSEMBLY
SOME VEHICLES EQUIPPED WITH THE CD4E TRANSAXLE MAY EXHIBIT HARSH AND DELAYED 1-2/2-3 UPSHIFTS AFTER TRANSAXLE OR TURBINE SHAFT SPEED SENSOR REPLACEMENT, POSSIBLE DIAGNOSTIC TROUBLE CODES 628, 642, 645, 646, 647, 648, P0731, P0732, P0734, P0
15636 Feb 1, 2002
120000 EXTERIOR LIGHTING
CONCERN WITH HEADLAMPS AND/OR INSTRUMENT PANEL LAMPS DIMMING SLIGHTLY AT IDLE. *TT
0214 Jan 21, 2002
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SOME ENGINE ASSEMBLIES WITH ALUMINUM CYLINDER HEADS REPAIRED IN-VEHILE HAVE BEEN FOUND TO LEAK COOLANT AND/OR OIL FROM THE CYLINDER HEAD GASKET AREA. *TT
01246 Dec 10, 2001
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE OIL SYSTEM PRIMING PROCEDURES, SERVICE TIPS FOR REPORTS OF PREMATURE ENGINE FAILURE. *TT
15482 Dec 1, 2001
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SOME VEHICLES EQUIPPED WITH A DURATEC ENGINE MAY EXPERIENCE ENGINE DAMAGE AS A RESULT OF MICROSCOPIC INTERNAL CRACKS IN A BATCH OF INTAKE VALVES. *TT
01224 Nov 12, 2001
980000 UNKNOWN OR OTHER
SOME VEHICLES MAY EXHIBIT A CONDITION WHERE THE DEFROSTER GRILLE EDGES LIFT OUT OF THE DASH PAD. *TT
01211 Oct 29, 2001
121000 EXTERIOR LIGHTING:HEADLIGHTS
SOME VEHICLES MAY EXHIBIT CONDENSATION IN THE HEADLAMPS. *TT
01205 Oct 15, 2001
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SOME VEHICLES MAY EXHIBIT VACUUM OR AIR LEAKS IN THE INTAKE MANIFOLD AND / OR ENGINE SYSTEM CAUSING DIAGNOSTIC TROUBLE CODES P0171 AND OR P0174. *TT
01181 Sep 17, 2001
103800 POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
BRAKE SHIFT INTERLOCK.*JB
01156 Aug 6, 2001
138600 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
SOME VEHICLES MAY EXHIBIT HEATER CORE LEAKS. *SLC
01157 Aug 6, 2001
980000 UNKNOWN OR OTHER
INFORMATION REGARDING TRANSMISSION FLUID USAGE CHARTS. *SLC

NHTSA Safety Investigations, MERCURY COUGAR

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

DP94005 Opened: Jul 6, 1994 , Closed: Sep 22, 1994
DP, Closed , Model Year: 1994
ENGINE COMPARTMENT FIRE
There is no summary currently available
PE90073 Opened: Apr 11, 1990 , Closed: Jun 26, 1990
PE, Closed , Model Year: 1990
HOOD LATCHES FAIL
There is no summary currently available
DP80015 Opened: May 6, 1980 , Closed: Aug 27, 1980
DP, Closed
ENGINE FIRES
ENGINE FIRES
DP79004 Opened: Oct 24, 1978 , Closed: Jan 8, 1979
DP, Closed , Model Year: 1978
WHEELS
WHEELS

MERCURY COUGAR - All Years Overview

Complete safety history for the MERCURY COUGAR across all model years (1967, 2002).

78 Total Recalls
2,652 Total Complaints
4 Investigations
170 Reported Crashes
92 Reported Fires
6 Reported Deaths

MERCURY COUGAR - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year Recalls Complaints
2002 (current) 3 127
2001 3 103 View
2000 5 283 View
1999 9 740 View
1998 0 1 View
1997 0 112 View
1996 2 77 View
1995 0 160 View
1994 0 178 View
1993 3 236 View
1992 3 122 View
1991 3 98 View
1990 3 104 View
1989 4 104 View
1988 1 72 View
1987 1 49 View
1986 2 20 View
1985 1 22 View
1984 1 25 View
1983 3 2 View
1982 4 2 View
1981 1 0 View
1980 2 3 View
1979 3 0 View
1978 2 2 View
1977 4 0 View
1976 1 0 View
1975 2 0 View
1974 2 0 View
1973 0 3 View
1972 1 0 View
1971 1 0 View
1970 1 0 View
1969 4 0 View
1968 1 0 View
1967 2 0 View
1962 0 1 View

Other MERCURY Models

Model Recalls Complaints
MILAN 288 3,214 View
SABLE 111 7,213 View
GRAND MARQUIS 105 4,962 View
CAPRI 56 60 View
MYSTIQUE 49 1,514 View
MOUNTAINEER 49 2,657 View
MARINER 34 1,718 View
LYNX 30 35 View