2014 MERCEDES-BENZ GLK350

14 recalls — 115 complaints

COMMUNICATION

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models... Read more

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-80... Read more

24,226 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

COMMUNICATION

Defect Description

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy

24,226 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic ... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy

MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

288,779 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Consequence

An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy

MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

288,779 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Consequence

An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy

MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

288,779 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Consequence

An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy

MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

288,779 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe... Read more

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy

MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

495,290 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL

Defect Description

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy

495,290 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

STEERING

Defect Description

Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015 GLK350 4MATIC vehicles. The steering coupling connecting bolt may have been insu... Read more

Consequence

A loss of steering can increase the risk of a crash.

Remedy

MBUSA will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall began May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

168 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

STEERING

Defect Description

Consequence

A loss of steering can increase the risk of a crash.

Remedy

168 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350... Read more

Consequence

If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Remedy

MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

51 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

Defect Description

Consequence

If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Remedy

MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

51 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Consequence

If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Remedy

MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

51 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

Defect Description

Consequence

If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Remedy

MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

51 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

Complaint Statistics

115 total complaints 6 crashes 1 fires 8 injuries 3 deaths

Top Reported Components

Component	Complaints
AIR BAGS	62
FUEL/PROPULSION SYSTEM	4
STEERING	4
ELECTRICAL SYSTEM	4
UNKNOWN OR OTHER	4
SERVICE BRAKES	4
FUEL SYSTEM, GASOLINE	3
POWER TRAIN	3
ENGINE	3
VEHICLE SPEED CONTROL	2

Incident date: Sep 4, 2025

See attached document for complaint.

Incident date: Sep 4, 2025

See attached document for complaint.

Incident date: Jun 9, 2025

1. What component or system failed or malfunctioned, and is it available for inspection upon request? -The entire electrical system failed and the power steering, SRS, and ABS systems malfunctioned. Yes, it’s available for inspection. 2. How was your safety or the safety of others put at risk? ... Read more

Incident date: Jun 9, 2025

Incident date: Jan 17, 2025

On 1/17/25, I was on my commute to my office when I noted a very strong and unpleasant odor. Thinking it was from a truck in front of me, I passed the truck, cracked my passenger window and continued the short distance to my office. After work, when I returned to my car, I noted a hole burned thro... Read more

Incident date: Jan 17, 2025

Incident date: Jan 1, 2025

On January 01, 2025, I started my wife's car after adding coolant. I just want to warm it up since we did not use it in a couple of days. I activated the heated seat on the driver side where I was seated and was just looking at the dashboard. I felt something on back right side and thought that ther... Read more

Incident date: Oct 24, 2024

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that the parking brake failed to engage as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer for an inspection, and it was determined that the parking brake release had failed to snap upwards. ... Read more

Incident date: Jun 18, 2024

Vehicle is a 4 wheel drive SUV, having the Mercedes-Benz "4Matic" drivetrain, has it's Center Differential Planetary Gearset (With Integral Clutch Pack) in failure. Mercedes is clearly aware that this is a drivetrain component that fails prematurely as there is a Technical Service Bulletin (LI28.00... Read more

Incident date: Sep 14, 2023

Rear powered tailgate closes by itself. There is no warning. It closes VERY rapidly. This hit me in the head, but I am mostly concerned with others, such as elderly people and children. It could easily cause a concussion, or worse. I have contacted MBUSA advocacy at 1-800-222-0100 three times.... Read more

1 injured

Incident date: Feb 8, 2024

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while the vehicle was at the dealer for a service appointment for the auxiliary battery replacement, the contact was informed that water was in the spare wheel storage location. The contact was informed that the water level measur... Read more

Incident date: Jan 3, 2024

The following are malfunctions that are a high risk when driving: •airbags •ball joints •coolant •control arms •electrical power system It is a risk when driving due to the ball joints and control arms not properly secured. Engine warning light

Incident date: Jan 3, 2024

Incident date: Oct 25, 2023

Steering column is stuck tilted in upmost highest position and will not adjust down lower.

Incident date: Nov 19, 2023

On 11/18/2023, while driving my GLK350 2014, I decided to open and later close the sunroof. As I closed the sunroof, I heard a distinct cracking sound, which caught my attention. Initially, I was unsure of the source of the sound and continued driving. It wasn't until I arrived home that I made a sh... Read more

Incident date: Oct 17, 2023

The lift gate has an automatic open feature like many vehicles. When you press the handle or use the remote control to open the rear lift gate, the gate opens all the way. After some time (5 - 30 seconds), the gate slams suddenly either to half way open, or slams completely shut on its own. This ... Read more

1 injured

Incident date: Jul 24, 2023

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while operating the vehicle, the driver’s side air bag warning light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufa... Read more

Incident date: Feb 1, 2023

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with the check engine and traction control warning lights illuminated. The vehicle was taken to the local dealer who serviced the vehicle however, the fail... Read more

Incident date: Feb 1, 2023

Incident date: Jun 5, 2023

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated while starting the vehicle after refueling, there was an abnormal gasoline odor inside the vehicle. The vehicle was taken to the dealer and the contact was informed that the fuel pump was leaking onto the rear seats. The contact was in... Read more

Incident date: Apr 11, 2023

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that the ABS, check engine, and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that they could not diagnose the vehicle as the diagnostic link connector was ... Read more

Incident date: Apr 11, 2023

Incident date: Feb 14, 2023

My vehicle started smelling like gas. Took it in for inspection. Mechanic found a leak in the fuel assembly, resulting in gasoline pooling inside the vehicle under the back seat and leaking out through the bottom of the vehicle. I went online and noticed a recall was issued for 2011 and 2012 models... Read more

Incident date: Feb 28, 2023

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while stopped at a red light, the steering wheel malfunction warning light appeared on the instrument panel while the contact was attempting to make a left turn. During the failure, the vehicle stalled, and the contact managed to ... Read more

Incident date: Jan 18, 2023

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated while the vehicle was having the yearly inspection, the contact was notified that the second-row seat belt buckle was not releasing as needed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacture... Read more

Incident date: Aug 9, 2022

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while driving he noticed a fuel odor throughout the vehicle. The contact referenced NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline). Additionally, the contact stated that when he attempted to refuel the vehicle from a hal... Read more

Incident date: Jun 21, 2022

My concern is the repeated failure of the front wheel speed sensors rendering the ABS system and Traction Control System inoperable. The Speed Sensors failed as follows: 1.) 2015 at 9,474 Miles 2.) 2020 at 26,293 Miles 3.) 2022 at 30,281 Miles The vehicle has extremely low miles for the repeated fai... Read more

Incident date: Oct 28, 2021

The Fuel pump tank closing cover (P/N 204-470-04-38) cracked and caused fuel to pool on it. This happens when the tank is above 3/4 full resulting in strong fuel fumes when the car is parked inside. It is likely when parked in a garage to be an explosion hazard due to the fumes. Looking on the use... Read more

Incident date: Oct 29, 2019

The contact owns a 2014 Mercedes Benz GLK350. The contact stated while driving at various speeds, there was a loud sound coming from the sunroof. The contact stated that there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the cassette part th... Read more

Incident date: Jan 25, 2021

WE STARTED TO DEVELOP A STRONG SMELL OF GAS INSIDE THE VEHICLE. I STARTED TO RESEARCH ONLINE TO FIND THAT MANY MERCEDES MODELS HAVE THE SAME PROBLEM, A CRACK DEVELOPS ON A CAP THAT HOUSES THE FUEL PUMP UNDER THE BACK SEAT INSIDE THE VEHICLE. THIS PERMITS GAS FUMES TO ENTER THE VEHICLE, LET ALONE ACT... Read more

Incident date: Oct 27, 2020

CONTACTED MERCEDES DEALER OVER A YEAR AGO TO REPLACE AIR BAG AND THEY STILL TELL US AS OF TODAY THAT THEY DO NOT HAVE THE PARTS TO PERFORM THE RECALL AND THERE IS NOTHING THEY CAN DO.

Incident date: Feb 1, 2019

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT ST... Read more

Incident date: Aug 21, 2020

IN DECEMBER 2019 I WAS ON THE EXPRESSWAY AND THE TRAFFIC WAS BUMPER TO BUMPER. I WAS DRIVING BEHIND A LADY AND WHEN SHE STOPPED I WENT TO PUT MY FEET ON THE BRAKES AND THE BRAKES WENT TO THE FLOOR AND MY CAR HIT HER. I HAD MY CAR REPAIRED OF COURSE AND PAID MY DEDUCTIBLE. MY CAR WAS DRIVING PRETTY R... Read more

Crash

Incident date: Sep 24, 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE... Read more

Incident date: Sep 2, 2020

NHTSA RECALL #19V010 FOR FRONTAL AIRBAGS WAS NOT RESOLVED DUE TO APPOINTMENT UNAVAILABILITY. VEHICLE OWNER SERVING IN THE US ARMY STATIONED OVERSEAS. VEHICLE IS ABOUT TO BE SHIPPED VIA VPC BACK TO NEW PCS STATION IN FT STEWART GA. OWNER WILL ADDRESS RECALL UPON ARRIVAL AT NEW DUTY STATION IN FT STEW... Read more

Incident date: Mar 1, 2019

2014 MERCEDES BENZ GLK. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

Incident date: Jan 31, 2019

STILL NO REMEDY FOR MY MERCEDES-BENZ GLK350 4MATIC 2014

Incident date: Aug 6, 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECAL... Read more

Incident date: Feb 15, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF SOUTH CHARLOTTE (950 N POLK ST, PINEVILLE, NC 28134;(704)88... Read more

Incident date: Mar 1, 2019

MERCEDES RECALL NOTICE ISSUED MARCH, 2019. TO DATE, MERCEDES HAS NOT CONTACTED ME TO SCHEDULE RECALL REMEDY. IT HAS NOW BEEN OVER ONE YEAR SINCE I RECEIVED ORIGINAL NOTICE.

Incident date: Feb 1, 2019

PASSENGER SIDE AIR BAG DEFECTIVE AND MAY EXPLODE. I RECEIVED THE "SAFETY RECALL" NOTICE DATED FEBRUARY 2019. AFTER 17 MONTHS, MB HAS NOT FIXED THE SAFETY ISSUE OR PROVIDED A PROMISE DATE, MOST RECENTLY I CONTACTED MB ON 5/13/20 WITH REFERENCE #20513000070. THEY WERE UNABLE TO PROVIDE AN ESTIMATE... Read more

Incident date: Jun 1, 2019

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ALBANY MOTORCARS (805 E OGLETHORPE BLVD, ALBANY, GA 31705; (229) 883-2040) WAS CONTACTED AND IT WAS CONFIRMED ... Read more

Incident date: Jun 1, 2019

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ALBANY MOTORCARS (805 E OGLETHORPE BLVD, ALBANY, GA 31705; (229) 883-2040) WAS CONTACTED AND IT WAS CONFIRMED ... Read more

Incident date: Feb 13, 2019

TL* THE CONTACT CALLED ON BEHALF OF HIS WIFE WHO OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF SARASOTA (4754 CLARK RD, SARASOTA, FL 34233) WAS CONTACTED AND CON... Read more

Incident date: Mar 1, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REC... Read more

Incident date: Jul 1, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REC... Read more

Incident date: Mar 5, 2020

Showing 50 of 115 complaints.

EPA Fuel Economy — 2014 MERCEDES-BENZ GLK350

Trim / Engine	City MPG	Highway MPG	Combined MPG	Fuel Type	Annual Fuel Cost
3.5L 6-cyl, Automatic 7-spd (Rear-Wheel Drive)	19.0	26.0	22.0	Premium	$3,150
3.5L 6-cyl, Automatic 7-spd (Rear-Wheel Drive)	19.0	25.0	21.0	Premium	$3,300

CO2 Emissions: 413.0 g/mile (Small Sport Utility Vehicle 2WD)

Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.

MERCEDES-BENZ GLK350 — All Years Overview

Complete safety history for the MERCEDES-BENZ GLK350 across all model years (2010–2015).

70 Total Recalls

1,035 Total Complaints

0 Investigations

58 Reported Crashes

20 Reported Fires

6 Reported Deaths

MERCEDES-BENZ GLK350 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2015	10	133	View
2014 (current)	14	115
2013	14	159	View
2012	10	188	View
2011	10	149	View
2010	12	279	View
2008	0	3	View
2007	0	5	View
2006	0	4	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View