2009 LEXUS IS Recalls, Complaints & Safety

I am submitting this complaint regarding a safety concern with my Lexus IS 250. The dashboard in my vehicle is melting and has become extremely sticky, shiny, and reflective. As the material deteriorates, it creates significant glare on the windshield when sunlight hits the dashboard. This glare interferes with my visibility while driving and creates a potentially dangerous situation for myself, my family, and other drivers on the road. This issue is not merely cosmetic. The deteriorating dashboard material directly affects safe vehicle operation by impairing the driver’s ability to clearly see through the windshield, especially during daylight conditions when sunlight reflects off the dashboard surface. In addition, the dashboard material appears to be chemically breaking down. The surface remains sticky and continues to degrade over time, raising concerns about possible chemical exposure inside the vehicle cabin for my family I contacted my local dealership and also reached out to **Lexus corporate customer service. I was informed that Lexus previously had a Customer Support Program addressing melting dashboards, but the program expired in September 2021. I was told notification letters were sent in March 2019, but I never received one. Had I received the notice, I would have addressed the issue because it directly affects driving safety. They said there was nothing else they can do. Given the ongoing safety risk, I respectfully request that the **National Highway Traffic Safety Administration review this defect and determine whether further investigation or action is warranted. Thank you for your time

Odometer Fraud. The contact intended to purchase a 2009 Lexus IS 250. The contact stated while test-driving the vehicle, the contact drove to an Auto part store for diagnostic testing. It was then discovered that there was a mileage discrepancy. The vehicle was not a sale. At the time the vehicle was test-driven, the vehicle mileage was 114,274, but it was discovered at the Auto parts store that the actual mileage was 198,000.

The dashboard is melting leather, as well as the inside door panels on all four doors that are leather. It burns my wife’s skin and my kids while leaving sticky black residue on our skins. It is melting so bad there are chunks missing from the leather from a simple rub.

1 injured

URGENT: MY DASH HAS MELTED ON MY-2009 LEXUS IS 350-CANNOT SEE TO DRIVE, MY 2009 LEXUS IS 350. IT IS GETTING TO DANGEROUS TO DRIVE BECAUSE MELTING DASH BLOCKS VIEW OF ROAD DUE TO SHINING REFLECTION OF MELTING DASH IS ALL YOU CAN SEE IN MY WINDSHIELD WHEN YOU GET IN THE CAR TO DRIVE. THIS IS GOING TO GET ME INTO AN ACCIDENT. YOU CANT SEE A CAR IF ITS MORE THAN 10FT IN FRONT OF YOU BECAUSE THE SHINY-MELTING-STICKY DASH ((REFLECTS ONTO MY WINDSHIELD; OF THE 2009 LEXUS IS 350-JTHBE262392017342 AND MAKES IT TOO DANGEROUS TO SEE TO DRIVE & IMPOSSIBLE TO SEE ANYTHING WHEN DRIVING ALL I CAN SEE IS (((A REFLECTION IN WINDSHIELD ONLY) OF MY : SHINY MELTING DASH -2009 LEXUS IS 350-I CANNOT DRIVE THIS LEXUS. NEEDS REPLACED ASAP BEFORE AN ACCIDENT. NO, I HAVE NEVER RECEIVED A RECALL NOTICE ON THIS CAR MELTING DASH. THIS ISSUE IS ALL OVER THE INTERNET WITH OTHER TOYOTA AND LEXUS OWNERS HAVING THIS VERY SAME ISSUE. PLEASE HELP!! ATTACHED PICTURE ONLY SHOWS THE CIRCLE AREA WHERE MY PHONE IS FOCUSING BUT THE WHOLE WINDSHIELD LOOKS LIKE THIS AT ALL TIMES BECAUSE OF THE DASH. THE PICTURE IS ALSO MUCH LESS REFLECTION THAN IN PERSON BECAUSE THE CAMERA IS TRYING TO BYPASS THE GLASS.

The headlamps on my car are and have been for quite awhile been hazy with the light unable to meet the safety standards the car is advertising. WIthout proper headlight I am not able to safely see the road ahead of me. There is no replacement or new headlamp avallable.

Dashboard and door panel are melting. The melting on the dashboard cause a shinny reflection that prevent visibility.

I have a Lexus IS250, the dashboard is sticky and shiny. When I am driving the car in the sunny days, because of the shiny dashboard , if reflects the sunshine to my windshield, which makes me very hard to see the road because of this. As the result, if the sunshine is too strong some times, I have to hit my brake to slowdown on the highway, to make sure I get a clear view again. This is definitely put myself and other cars around me in a huge risk. Looks this is a common issue for some Lexus models, Lexus had a program to fix the issue, but the program does not notify the owner and the program expired already! Means thousands of people are driving cars with the issue, but never get repaired, which brings potential risks on the highway!

AT APPROXIMATELY 85K TOTAL MILES, IS250 AUTOMATIC BEGAN DROPPING FROM 5-6K RPM TO 2-3K RPM WHENEVER CHANGING ROAD GRADE TO AN INCLINE OR DECLINE, USUALLY ABOVE 50 MPH, DROPPING TO 35 MPH ON THE HIGHWAY. TO MAINTAIN PROPER SPEED, I WOULD HAVE TO DOWNSHIFT FROM D TO S AND FLOOR THE ACCELERATOR. TRACTION CONTROL, PARKING BRAKE, AND ABS LIGHTS WOULD SOMETIMES COINCIDE WITH THIS PROBLEM. THIS CONTINUED UNTIL I SOLD THE IS250 AT 88K MILES.

DEFECTIVE PASSENGER OCCUPANCY SENSOR: MY SRS / AIRBAG WARNING LIGHT ILLUMINATED AND WOULD NOT TURN OFF, INDICATING THAT THE SRS SYSTEM WAS DEACTIVATED. I HAD MY CAR DIAGNOSED BY A LEXUS DEALERSHIP SERVICE DEPARTMENT ON 12/4/2020. JOHNSON LEXUS ADVISED ME THAT THE PASSENGER SIDE FRONT SEAT PRESSURE SENSOR FAILED AND THAT THE REPAIR WAS TO REPLACE THE SEAT FOR $2769.31. THE SEAT HAS NOT BEEN SUBJECTED TO ANY UNUSUAL OR HARSH USE. RESEARCH INDICATES THAT THIS IS A COMMON DEFECT AMONG LEXUS IS MODELS AND SOME OTHER LEXUS AND TOYOTA MODELS OF THIS GENERATION. MANY LEXUS DRIVERS REPORT GREAT DIFFICULTY REGARDING THIS DEFECT AND THE THOUSANDS OF DOLLARS IN REPAIRS THAT DEALERSHIPS ARE DEMANDING TO FIX THE DEFECT. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS VERY ISSUE ON THE NHTSA DATABASE. I AM VERY SURPRISED THERE HAS NOT BEEN A MANDATORY RECALL OR A LEXUS PROGRAM TO ADDRESS THIS COMMON SENSOR FAILURE AFFECTING A CRITICAL, NONOPTIONAL SAFETY FEATURE. I CONTACTED TOYOTA OF NORTH AMERICA AND RECEIVED A POLITE CALL FROM THE EXECUTIVE OFFICE STATING THAT THE COMPANY WAS SORRY BUT WOULD NOT DO ANYTHING TO HELP. LEXUS IS USUALLY EXCELLENT WITH ITS CUSTOMER SERVICE, SO I AM VERY SURPRISED AT THE LACK OF CONCERN HERE. I HOPE IT DOES NOT REQUIRE DEATHS FROM AIR BAGS FAILING TO DEPLOY FOR LEXUS TO ADDRESS THIS DEFECT.

I DON'T HAVE TO PRESS THE BRAKE TO SWITCH GEAR LIKE TO PUT IT FROM PARKED TO DRIVE

VEHICLE DOOR PANELS AND DASHBOARD ARE MELTING AND CHUNKS COME OF WHEN YOU GRAZE THE PANELS ON A HOT DAY EVEN WHEN PUTTING WINDSHIELD HEAT PROTECTORS MATERIAL COMES OFF

THE INFOTAINMENT DISPLAY SYSTEM IS NOT WORKING AND THE SCREEN IS COMPLETELY BLACK AND UNRESPONSIVE. THIS SYSTEM CONTROLS NOT JUST THE MAPS AND RADIO WHICH ARE OBVIOUSLY NOT CRITICAL, BUT THE AIR CONDITIONER, THE HEAT AND THE DEFROSTER. SUBSEQUENTLY, DURING A RECENT RAIN STORM, I WAS UNABLE TO GET MY WINDOWS CLEAR AS THEIR IS NO OTHER WAY TO USE THE DEFROSTER EXCEPT THROUGH THIS TOUCHSCREEN INTERFACE THAT HAS TOPPED WORKING. I RECENTLY WENT ON THE LEXUS OWNERS CLUB FORUM AND FOUND COUNTLESS PEOPLE COMPLAINING OF THE SAME ISSUE. PLEASE SEE THAT ATTACHED PICTURE THAT DEMONSTRATES WHAT I'M REFERRING TO. THANK-YOU. *TR

THE DASHBOARD IS MELTING AND CAUSING A STICKY, VISCOUS FILM THAT NOT ONLY SMELLS BAD BUT IS CAUSING A SEVERE BLINDING GLARE WHILE I AM DRIVING . IT CANNOT BE REMOVED OR REMEDIED AND IT GETTING WORSE CAUSING MORE OF A SAFETY ISSUE

MELTING DASHBOARD.

I PURCHASED A VEHICLE FROM EMPIRE AUTO SALES NOW KNOWN AS CAR QUEENS. I APPLIED FOR TAGS FOR THIS CAR OVER A YEAR AGO. NOW MY REGISTRATION IS EXPIRED AND I'M NOW FINDING OUT THAT I BOUT A SALVAGE CAR THAT HAS BEEN TOTALED OUT THROUGH A INSURANCE COMPANY. WHICH IS FINE BUT THE DEALER FAILED TO HAVE THE CAR INSPECTED FOR SAFETY PURPOSES TO GET A REBUILT TITLE. I AM NOW TOLD THAT IT IS ILLEGAL TO DRIVE THIS CAR! THE DEALER REFUSES TO TALK TO ME ABOUT THIS SITUATION. I'M NOT SURE IF I'M IN THE RIGHT PLACE TO ASK FOR HELP BUT IF NOT CAN YOU PLEASE ADVISE ME ON WHO TO TALK TOO! I JUST WANT MY FAMILY TO BE SAFE ON THE HIGHWAYS. I CALLED JACKSON MS CAR TITLE AND REGISTRATION AND THEY AGREED THAT IT'S A PROBLEM WITH THE TITLE FOR THIS CAR! ALSO I WAS TOLD BY AN EMPLOYEE OF CAR QUEENS THAT THE OWNER IS SELLING CARS WITHOUT PROPERLY CLEARING THE TITLES OR HAVING THE SALVAGE VEHICLE PROPERLY INSPECTED. THIS INCIDENT STARTED JANUARY 2019 AND STILL TO THIS DAY!

THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.

Crash

THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.

Crash

THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.

Crash

IT HAS A FEW PROBLEMS IT ACCELERATES AT TIMES IT HAS AIRBAG RECALL AND UNSTABLE TO DRIVE AT TIMES BRAKES LOCK UP OR TOUCHY WHEN PUSHED. JUST PURCHASED RECENTLY FROM DEALER ALSO WAS STOLEN TWICE BEFORE

MY DASHBOARD HAS THAT TACKY GLOSSY SUBSTANCE ON IT AND CAUSES ISSUES WITH MY VISIBILITY. I HAVE TRIED TO REMOVE IT AND DULL IT SO THAT IT WOULD BE BETTER TO SEE, BUT I HAVE NOT HAD ANY SUCCESS.

WHILE DRIVING ON A NORTHERN CALIFORNIA HIGHWAY ON 12/23/2016, I HEARD A HUGE EXPLOSION AND SAW THAT MY SUNROOF HAD EXPLODED. I IMMEDIATELY CLOSED THE HATCH TO PREVENT GLASS FROM COMING INTO THE VEHICLE. WHEN I PULLED OVER AND GOT OUT TO LOOK AT THE DAMAGE, I NOTICED THAT THE GLASS WAS PUSHED UP - INDICATING THAT IT HAD EXPLODED OUTWARD NOT INWARD (AS IN SOMETHING FALLING ON IT). *TR

LEXUS (TOYOTA) IS NOT DO ANYTHING TO ENSURE RIDER SAFETY OF A CAR THEY SOLD. THEY ARE ASSUMING THE AIRBAG, WHEN DEPLOYED, ONLY HURST THE FRONT PASSENGER. SINCE I CARPOOL AND USE MY CAR AT WORK, I MIGHT HAVE TO PAY OUT OF POCKET TO RENT A CAR UNTIL THIS IS FIXED. I AM STUCK SINCE THE VALUE OF THE CAR IS COMPROMISED AND I DON'T THINK ANYONE WOULD WANT TO BUY IT.

2009 LEXUS IS 250 AT ONLY 63000 MILES. ENGINE RANDOM MISFIRES ON COLD START. CAR SHAKES BADLY. CHECK ENGINE LIGHT, TRACTION CONTROL LIGHT COMES ON. ENGINE ERROR CODES P0300, P0301, P0302, P0303, P0304, P0305, P0306. WHEN ENGINE RPM DROPS FROM HIGH TO LOW, -4000RPM TO -500, IT SOME TIMES STALLS. CAR HAS TO ADD ENGINE OIL ABOUT 3 QUARTS BETWEEN 8500 MILES CHANGE INTERVALS. PROBLEMS STATED AT LESS THAN 50000 MILES, GETTING WORSE AND WORSE.

WHILE DRIVING 60 MPH ON THE FREEWAY MY CAR SUDDENLY STALLS, LOSES POWER, AND STOPS RUNNING!

MY DASH BOARD IS MELTING. IT IS REALLY STICKY AND PRODUCE A GLARE ON WINDSHIELD WHEN DRIVING IN THE DIRECTION OF SUN. IT IS BECOMING VERY DIFFICULT TO SEE. THERE IS A RECALL ON OTHER YEARS AND MODELS. RECALL SHOULD BE REEVALUATED TO INCLUDE ALL CARS EFFECTED BY THIS DEFECT.

CONDENSATION HAS FORMED ON THE INNER SURFACES OF BOTH HEADLIGHT LENSES. THE CONDENSATION REDUCES THE LIGHT INTENSITY AND DISTORTS THE FOCUS OF THE HEADLIGHT BEAMS. THIS IN TURN CAUSES A SAFETY HAZARD BY IMPAIRING THE NIGHT-TIME VISIBILITY OF THE DRIVER AND POSSIBLY BLINDING ONCOMING DRIVERS. *TR

THE SAFETY ISSUE WITH MY VEHICLE IS THE "MELTING DASHBOARD," IT SEEMS TO BE COMMON WITH VEHICLES LIKE MINE. THE STICK-GLUE LIKE SUBSTANCE IS NOT ONLY A NUISANCE BUT ALSO A SAFETY HAZARD. IT CREATES A GLARE ON THE WINDSHIELD THAT MAKES IT NEARLY IMPOSSIBLE TO LOOK STRAIGHT FORWARD, ESPECIALLY DURING AFTERNOON HOURS OF DRIVING. AT TIMES I HAVE TO LEAN TO ONE SIDE OR THE OTHER. THE GOOEY SUBSTANCE AND GASHES ALONG WITH THE SAFETY CONCERN OVER THE GLARE IN MY OPINION CALL FOR A RECALL. THIS IS NOT NORMAL. PLEASE LOOK INTO THIS ISSUE. *TR

THE DASHBOARD IS MELTING, IT GETS STICKY AND WHEN DRIVING IN THE SUN THERE'S A NOTICEABLE GLARE THAT MAKES IT HARD TO DRIVE. AND THE SAME THING IS HAPPENING TO THE DRIVER SIDE DOOR. *TR

I WAS DRIVING ON HWY 32 WHEN I HEARD A LOUD EXPLOSION AND GLASS SHATTERING. I PULLED OVER TO INSPECT MY VEHICLE. I NOTED NO PHYSICAL DAMAGE TO THE OUTSIDE OF MY VEHICLE. I GOT BACK IN MY VEHICLE TO INSPECT THE WINDOWS. I PULLED BACK THE VISOR TO MY SUNROOF AND THERE WAS GLASS EVERYWHERE WITH A BIG HOLE IN THE MIDDLE. I EXITED THE VEHICLE TO SEE IF AN OBJECT HAD HIT MY SUNROOF AND FOUND NO OBJECTS, OTHER THAN PIECES OF GLASS. *TT

I HAD 2 TIMES WERE THE VEHICLE ALMOST STALLED AT DIFFERENT RED LIGHTS WITHIN A TIME FRAME OF 2 DAYS. SHORTLY AFTER THIS I STARTED NOTICING THAT MY VEHICLE WAS DRIVING LIKE A 4 CYLINDER INSTEAD OF A 6. I TOOK IT IN TO MY DEALERSHIP AND THEY PUT THE CAR ON THE COMPUTER AND FOUND 4 CODES IN THE CARS HISTORY. 1 STATED MULTIPLE ENGINE MISFIRES, 2 STATED MISFIRE ON NUMBER 2, 3 STATED MISFIRE ON NUMBER 4 AND 3, STATED MISFIRE ON NUMBER 6. IN ALL THESE INSTANCES I NEVER HAD A CHECK ENGINE LIGHT COME ON. THE DEALER CONTACTED CORPORATE AND A TAS WAS OPENED FOR MY CAR AND CORPORATE TOLD THE DEALER TO WATCH THE SITUATION AND IF IT SHOULD HAPPEN AGAIN FURTHER ACTION WOULD BE TAKEN. I BROUGHT THE CAR BACK IN FRIDAY FOR A DIFFERENT ISSUE (RADIO PROBLEMS) AND TOLD THEM THE CAR WAS ACTING UP AGAIN. THEY FOUND NO MISFIRES AND THE MECHANICS SAID IT WAS RUNNING WITHIN SPECS. SATURDAY THE 29TH MY CHECK ENGINE LIGHT CAME ON AND STAYED ON UNTIL MONDAY AFTERNOON. CONTACTED DEALERSHIP AND THEY SCHEDULED AN ENGINE OVERHAUL FOR OCTOBER 15TH AND SAID IT WOULD BE COMPLETED IN ABOUT 1 WEEK. I THEM FILED A CLAIM MYSELF WITH LEXUS CORPORATE TO EVALUATE THE NUMEROUS PROBLEMS AND THE FACT THAT A 2009 WITH 37,500 MILES NEEDED AN ENGINE OVERHAUL. THE CAR IS VERY UNRELIABLE. I AM SUPPOSED TO HEAR BACK FROM LEXUS THURSDAY THE 4TH OF OCTOBER. NO NEWS AS OF 14:05 EST. *TR

MAR. 3/4/10 - AS I WAS PULLING INTO A PARKING SPACE, MY 2009 IS250 ACCELERATED AND LUNGED WITH A HIGH PITCHED SCREAMING NOISE. I STEPPED HARD ON THE BRAKES BUT IT WOULDN'T STOP IT. A LARGE PICKUP TRUCK WAS PARKED WITH HIS REAR BUMPER IN FRONT OF ME AND IT STOPPED THE CAR. SHAKEN UP, I DROVE HOME SLOWLY, CALLED LEXUS TO TOW MY CAR IN TO CHECK IT OUT. NEXT DAY LEXUS SAID THEY COULDN'T FIND ANYTHING WRONG. I WAS OFFERED PHONE # OF LEXUS CORP. OFFICE TO FILE MY COMPLAINT. I CALLED AND THEY TOOK MY STATEMENT AND SAID WE'D HEAR FROM THEM. ON 3/25/10, CORP. OFFICE CALLED, SAID TO BRING CAR BACK INTO LEXUS. MY HUSBAND SAID THEIR MECHANICS SAID THEY COULDN'T FIND ANYTHING WRONG. THEY TOLD HIM THAT THEIR CORPORATE MECHANICS WOULD CHECK IT OUT AND TO LEAVE IT THERE OVERNIGHT. WHEN MY HUSBAND TOOK IT IN THE NEXT DAY, LEXUS DIDN'T KNOW ANYTHING ABOUT OUR CONVERSATION WITH THEIR CORP. OFFICE BUT CHECKED OUR CAR IN. NEXT DAY LEXUS CALLED AND SAID TO PICK UP OUR CAR AND THAT THE CORP. OFFICE WOULD LET US KNOW WHAT THEY FOUND - HAVE NOT HEARD FROM THEM SINCE. UPDATED 4/26/10 *CN UPDATED 05/17/10.*JB *TR

3/8/2010 INVOLVING 2009 LEXUS IS 250: AS THE DRIVER OF THE LEXUS IS 250 WAS ENTERING THE GARAGE, SHE WAS APPLYING PRESSURE TO THE BRAKE WHILE THE GARAGE DOOR WAS OPENING. AS THE DRIVER RELEASED THE BRAKE TO MOVE FORWARD INTO THE GARAGE, THE LEXUS IS 250 UNEXPECTEDLY ACCELERATED AND THE VEHICLE SPED FORWARD. THE DRIVER WAS STOPPED FROM GOING THROUGH THE GARAGE BY FORCEFULLY PRESSING ON THE BRAKES AND STOPPED BY THE GARAGE CABINETS. ACCELERATION MARKS WERE PRESENT ON THE ASPHALT APPROXIMATELY 10 FEET BEFORE THE OPENING OF THE GARAGE AND BRAKE MARKS WERE PRESENT INSIDE THE GARAGE. THIS WAS THE FIRST TIME THE UNEXPECTED ACCELERATED OCCURRED AND WE IMMEDIATELY CONTACTED THE DEALER FOR DIRECTION. THE DEALER SUGGESTED THAT WE BRING THE CAR TO THE DEALERSHIP FOR INSPECTION. THE OWNERS WERE NOT COMFORTABLE DRIVING THE VEHICLE TO THE DEALERSHIP DUE TO THE CURRENT INCIDENT OF DEFECTIVE FUNCTIONING. THE DEALER CAME TO PICK UP THE CAR AND THE OWNER FOLLOWED IN A COURTESY VEHICLE BACK TO THE DEALERSHIP. ONCE AT THE DEALERSHIP, THE CUSTOMER SERVICE REPRESENTATIVE NOTIFIED THE OWNER THAT THEY WERE UNABLE TO ACCEPT THE CAR DO TO THE DAMAGE LOCATED IN THE DRIVER SIDE BUMPER WHICH WAS A RESULT OF THE INCIDENT. THE DEALERSHIP HAD POSSESSION OF THE KEYS AND THE VEHICLE. THE OWNER NOTIFIED THE DEALERSHIP THAT HE WAS UNCOMFORTABLE TO DRIVE (OR HAVE) A DRIVER TAKE THE VEHICLE HOME DO THE VEHICLE MALFUNCTION. THE OWNER WAS ADVISED TO CONTACT 1-800-255-3987. THE OWNER REQUESTED TO LEAVE THE VEHICLE AT THE DEALERSHIP TO AVOID ANY OTHER INCIDENTS UNTIL THE MALFUNCTION IS INVESTIGATED. THE LEXUS IS 250 WAS TAKEN TO THE DEALERSHIP APPOX 2 WEEKS AGO FOR MAINTENANCE. THE DRIVER SIDE MAT WAS REMOVED OVER 3 MONTHS BEFORE THE INCIDENT AND NO OTHER REPAIRS HAVE BEEN MADE TO THE CAR. *TR

Crash

TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THE VEHICLE WAS TAKEN IN FOR ROUTINE MAINTENANCE, VIBRATION IN THE STEERING WHEEL AND ALSO FOR UNINTENDED ACCELERATION AT ANY SPEED. THE DEALER ROAD TESTED THE VEHICLE AND FOUND A FAULTY LEFT WHEEL BEARING AND HUB ASSEMBLY THAT CAUSES EXCESSIVE NOISE AND VIBRATION WHICH THEY REPAIRED. THE CONTACT STATED HE INFORM THE DEALER THAT THE ACCELERATOR PEDAL WAS STICKING AND TO CHECK ON IT BUT WAS TOLD THEY ARE NOT GOING TO REPAIR IS250 ACCELERATOR PEDALS UNTIL THE NEXT THREE MONTHS. THE CAR WAS GIVEN BACK ON MARCH 4 WITHOUT CHECKING THE FAILURE. WHILE DRIVING THE VEHICLE IT ACCELERATED AT HIGH SPEEDS OF MORE THAN 106MPH, WHEN THIS HAPPENED THE CONTACT WAS TRYING TO STOP THE VEHICLE BY PULLING THE EMERGENCY BRAKE, PULLING ON THE GAS PEDAL, HITTING THE PUSH BUTTON THAT STARTS THE VEHICLE AND THEN TRYING TO GET OFF ON THE SIDE OF THE ROAD.MEANWHILE THE MOTOR IS REVVING AT A HIGH SPEED. THERE WAS A POLICE TROOPER WHO SAW THIS BUT GAVE HIM A TICKET BECAUSE HE THOUGHT HE WAS SPEEDING. THE CONTACT STATED AFTER HE GOT HOME SHE NOTICE THE ACCELERATOR PEDAL WAS STUCK TO THE FLOOR WHILE THE VEHICLE MOTOR WAS RACING AT A HIGH SPEED. THE LEXUS DEALER WAS CALLED AND THEY WOULD HAVE THE VEHLCLE TOWED TO THE DEALERSHIP. THE FAILURE MILEAGE WAS 30,658.

VERY POOR HANDLING AND LOSS OF CONTROL OF CAR ON TURNS, ESPECIALLY WHEN THERE IS A CHANGE IN GRADE ALONG THE TURN OR CURVE. DIFFICULTY MAINTAINING CONTROL OF CAR WHEN PAVEMENT IS UNEVEN ON CURVES AS IN CONSTRUCTION AREAS. *TR

TL*THE CONTACT OWNS A 2009 LEXUS IS 250 . HE STATED THAT WHILE DRIVING 35 MPH UP A HILL WHEN TURNING AND SLOWING DOWN BY PUTTING HIS FOOT ON THE BRAKE PEDAL THE VEHICLE ACCELERATED ON ITS OWN. THE VEHICLE ACCELERATED AND CRASHED OVER A MOUNTAIN. THE CONTACT SUSTAINED MAJOR INJURIES, BROKE HIS RIGHT SHOULDER, CHEST PAINS, AND HIS FACE WAS ALSO INJURED WHEN THE AIR BAG DEPLOYED HITTING HIM IN THE FACE. THE POLICE AND THE INSURANCE COMPANY WERE CONTACTED AND A REPORT WAS FILED BY BOTH OF THEM. THE VEHICLE WAS TOWED TO A LOCAL TOWING FACILITY WHERE THEY STATED THAT THE VEHICLE WAS DESTROYED. THE DEALER WAS CONTACTED AND WROTE A REPORT AS WELL. HE ALSO STATED THAT HE RECEIVED A RECALL NOTICE FOR THE FLOOR MATS AND WAS WAITING FOR AN APPOINTMENT. THE FAILURE AND CURRENT MILEAGE WERE 11000.

Crash 1 injured

I PURCHASED A HIGH END LEXUS ISF IN WHICH THE EMERGENCY/PARKING BRAKE DOES NOT WORK AS IT IS SUPPOSED TO. I RAISED MY CONCERNS WITH CROWN LEXUS IN SO CA WHEN I TOOK IT IN FOR THE 5,000 MILE CHECK. THE EMERGENCY/PARKING BRAKE DOES NOT HOLD THE VEHICLE ON ANY TYPE OF INCLINE NOR WOULD IT STOP THE VEHICLE IN AN EMERGENCY SITUATION. I HAVE COMPLAINED NUMEROUS TIMES TO CROWN LEXUS WITH NO SATISFACTION TO DATE. THEY EVEN FLEW A TOYOTA MOTOR COMPANY REPRESENTATIVE IN FROM JAPAN TO INVESTIGATE. THEY TOOK PICTURES AND VIDEOS OF THE VEHICLES BRAKE SYSTEM, THEY ACKNOWLEDGED AN ENGINEERING ISSUE BUT HAVE TAKEN NO ACTION TO CORRECT. THIS HAS NOW BEEN OVER 8 MONTHS THAT I HAVE BEEN COMPLAINING TO THEM. I WOULD ASSUME WITH ALL THE ISSUES TOYOTA IS GOING THROUGH, I HAVE BEEN PLACED ON THE BACK BURNER. CONSIDERING THE COST OF THE VEHICLE AND THE USUAL ATTENTION I GET FROM LEXUS, I WOULD HAVE THOUGHT THEY WOULD HAVE PAID SOME ATTENTION TO THIS. I DON'T FEEL THAT IS THE CASE. I KNOW OF NO WHERE ELSE TO TURN TO HAVE THEM PAY THE ATTENTION THEY SHOULD HAVE MONTHS AGO. I TRULY BELIEVE THIS IS A SAFETY ISSUE AND THAT AS A RESULT OF ALL THE PROBLEMS TOYOTA IS CURRENTLY UNDERGOING, THEY HAVE SHOVED THIS ONE ASIDE. THE FAILURE OCCURS CONTINUALLY. NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM HELP!*TR

MAY OF 2009 - LEASED 09 LEXUS IS250; HAVING ONLY DRIVEN IT FOR ABOUT 1 WEEK WHEN ENTERING THE ONRAMP OF I-35 IN TEXAS, SUDDENLY REALIZED THAT CAR WAS ACCELERATING OUT OF CONTROL. THE CRUISE CONTROL LOCKED IN BY ITSELF. RPM WAS OFF THE CHARTS. I COULD NOT EXIT AT "MY" EXIT AND CONTINUED SOUTH ON I-35. I TRIED TO BRAKE, BUT NOTHING HAPPENED. I CALLED MY HUSBAND AND TOLD HIM MY CAR WAS OUT OF CONTROL. I KEPT TRYING TO BRAKE...STILL NOTHING. SOMEHOW THE CAR STARTED TO SLOW, I GOT ON THE SHOULDER AND KEPT GOING FOR 1-2 MILES. I TRIED TO PUT THE CAR INTO NEUTRAL...RPM'S AGAIN WERE OUT OF CONTROL. I THINK THAT THEN I IMMEDIATELY PUT THE CAR INTO "PARK" AND PUSHED THE ENGINE START/STOP BUTTON AND WAITED FOR HELP. LUCKILY, I OR NO ONE ELSE WAS INJURED IN THIS INCIDENT. LEXUS ASSURED ME IT WAS BECAUSE OF THE FLOOR MATS, BUT I'VE NEVER BEEN FULLY CONVINCED. IT HAS ONLY HAPPENED THAT ONE TIME, BUT HONESTLY, THAT'S ENOUGH FOR ME. I TRIED TO TRADE THE CAR IN, BUT SALESMAN SAID IT WAS NOT A GOOD IDEA ($) SINCE THE CAR WAS NEW. *TR

RAPID ACCELERATION, 2009, IS 250, LEXUS. PULLING INTO A PARKING SPACE WITH THE FOOT ON THE BRAKE. CAR ACCELERATED, JUMPED A CURB, OVER A 6 FOOT WIDE GRASS SEPARATION AND TOTALED A PARKED CAR IN FRONT OF THE PARKING SPACE. CAR WAS SERVICED THAT VERY DAY FOR IT'S 5,000 MILE CHECK. FIRST TIME WE DROVE THE CAR AFTER BEING SERVICED. HAD OUR CAR REPAIRED FOR FRONT END DAMAGE. CONTACTED LEXUS ON THEIR HOT LINE, REPORTED THE INCIDENT, WAS INSTRUCTED TO WRITE THEM WITH ALL THE DETAILS. HAVE NOT HEARD ONE THING FROM LEXUS CORPORATE SINCE WE SENT THE LETTER ON 12/30/09 NO ONE HAS CHECKED THE CAR. CONTACTED THE DEALER IN PEORIA ILLINOIS. THEY WOULD NOT RETURN OUR CALLS. CONFRONTED THEM ABOUT THE PROBLEM ON SATURDAY. THEY WOULD TAKE THE CAR BACK IN A TRADE. WOULD REQUIRE ME TO TAKE ANOTHER LEASE, ADDED A YEAR ONTO THE LEASE PLUS INCREASED MY MONTHLY PAYMENT BY $80. THIS WAS NEVER AN OFFER TO CHECK THE VEHICLE. CAR IS BASICALLY PARKED IN THE GARAGE BECAUSE WE ARE AFRAID TO DRIVE IT. IT WAS NOT THE FLOOR MATS. THERE IS NO WAY THAT WAS A PROBLEM. *TR UPDATED 05/24/10

Crash 2 injured