2007 LEXUS IS Recalls, Complaints & Safety

The dashboard material has degraded into a sticky, high-gloss liquid state. In direct sunlight, this creates a severe reflective glare on the interior of the windshield, causing temporary blindness and significantly obscuring my view of the road, pedestrians, and traffic signals. This manufacturer defect makes the vehicle unsafe to operate under normal daytime driving conditions. While driving on March 26, 2026, the sun hit the degraded dashboard, creating a mirrored reflection on the windshield that completely obscured my view of the road/pedestrians. This is a recurring safety hazard caused by the material's chemical failure. I have contacted Lexus Headquarters (Case # 260327002525) and that they refused to mitigate this known safety hazard because their "Customer Support Program" (ZLZ) had expired.

Engine is consuming too much oil regularly. I have to fill in a quart every 600 miles or so. Interior panels are melting

The contact's son owned a 2007 Lexus IS250. The contact stated while her son was driving at 15 MPH through an intersection, another speeding vehicle that did not have the right-of-way, crashed into the passenger's side of the vehicle, causing the front end of the vehicle to crash into another vehicle. The contact's son was knocked unconscious. The air bags failed to deploy. There was no warning light illuminated. The emergency services escorted the contact's son to the nearest hospital, where he passed away a few days later. The vehicle was towed and totaled. A police report was filed. The contact stated that the vehicle had previously been serviced and had passed State inspection. The local dealer was not notified of the failure. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 135,000. The contact is requesting a phone call in regards to this case.

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My vehicle has a sticky door panel issue that is easily damaged/defected when in contact. Due to the material chosen by the manufacturer, the door panels are easily defected in scratches, sun damage, flaking, etc.. I been in contact with other 2007 Lexus IS 250 owners that have the same complain on their vehicle. I called the dealership and they also confirmed the issue, but they were unable to assist me and recommended me to file a complaint with NHTSA. I simply request to have a recall on my vehicle (VIN) to have my door panels replaced by the manufacturer at no out-of-pocket cost to me. Thank you!

The dashboard melted again, I had the TSB in 2017 to replace the dash. It is now again melted and obstructs your view by shining onto to the front windshield, obstructing the front view of the driver can cause impairment of vision and could lead to collision. The rear view mirror has black corrosion on it making it impossible to see clearly in the rearview and also obstructing your view which could cause an accident due to limited visibility when changing lanes. Sometimes when driving or parking the power steering locks the steering wheel in place intermittently, could not get it to happen at dealer but happened before and is a severe road hazard( Shows P/S in red on dash) dash lights VSC and traction control intermittently light up and go away. Obviously it is a hazard if the steering locks up when driving. Lexus oem alloy wheels chipping, not a hazard but cosmetic and disappointing.

Lexus as made these cars with sealed transmissions Lexus says not to change transmission fluid but 2006 to 2013 has had known issues by many people of transmissions going out and need replaced the car will not reverse and jerks or the drive become reverse and neutral becomes drive at times this is not just a one car issue there are many is250s with this issue just search the web..

Air bag light came on out of nowhere, went to take the car in for diagnosis and they stated that the issue code was the airbag B1861 is open in drivers side knee airbag squib circuit. Now all airbags are disabled due to circuit malfunction.

My vehicle has a sticky dashboard and has a reflection to my front windshield. When it is sunny, that reflection is very blinding when I’m driving. My vehicle is available for inspection if needed. I am scared for myself and my passengers when I’m driving. My vision is 20/20 and this reflection is very bothersome. The issue has been confirmed by my local mechanic. I called the dealership and they also confirmed the issue, but they were unable to assist me and recommended me to file a complaint with NHTSA. The vehicle has not been inspected by the manufacturer (I offered to do so but they did not confirm an appointment for any further assistance), police, insurance, etc. There were no warning lamps, or any notices for this issue.

The dash is shining and obstructs my view of the road

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The dash is shining and obstructs my view of the road

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The dash is shining and obstructs my view of the road

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I have a 2007 lexus is350 with the melting dashboard and door panels. The dashboard causes a terrible glare that reflects off the windshield and making it difficult to see the road and causes a smell in the car as well.

I purchased a previously-owned Lexus IS 250 in 2017. At the time I was unaware of the "melting dashboard" issue that is associated with the make and model. As I begin to notice the sticky appearance of the dashboard, I began to conduct some research. During my research, I found that Toyota Corporation was aware of the situation and issued an extended warranty and that a recall has never been issued. Unfortunately, my complaints to Lexus other reiterated this decision. The melting dashboard has become a safety concern. When the sun shines on the dashboard, it produces a reflection that makes for poor visibility. (For the date this incident occurred, I am entering that date of filing this form).

UNKNOWN The airbag light continues to come on and off, also the check VSC keeps coming on. Not sure what the issue is. I feel unsafe and uncomfortable with this occurring!

POWER STEERING STOPPED WORKING WHILE BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE IN TAMPA, FL. IT HAPPENED WITHOUT A SOUND AND WITHOUT WARNING, AND HASN'T WORKED EVER SINCE.

MY DASHBOARD IS CRACKING AND MELTING. SO IS THE DOOR PANELS.

THE ARS LIGHT COMES ON AND WILL NOT GO OFF, WAS ADVISED THAT LEXUS NO LONGER MAKES THIS PART SO I CAN NOT GET IT FIXED THIS WAS A PART OF A PREVIOUS CAMPAIGN RECALL BUT I AM STILL HAVING THE ISSUE

LEXUS KNOWS ABOUT AND WILL NOT FIX THE 1ST GENERATION OF DIRECT FUEL INJECTION ON THE IS250/350 ENGINES MODEL YEARS 2006-2013. LEXUS CLAIMS TO ME THAT WHEN IN COLD CLIMATES THE FUEL WILL CONDENSE ON CYLINDER WALLS AND THEN CONTAMINATE THE OIL. THIS RUNNING RICH PROBLEM THEN CAUSES THE ENGINE COMPUTER TO TRIP OR PRESENT FAILURE CODES AND THEN DEACTIVATING THE VEHICLE STABILITY CONTROL SAFETY FUNCTIONS THAT ARE NEEDED WHEN THE CAR IS DRIVEN IN COLD CLIMATES. LEXUS SAID THEY HAD A PROGRAM IN PLACE TO DEAL WITH THIS PROBLEM BUT IT EXPIRED BEFORE MY CAR PRESENTED SYMPTOMS, THIS WAS DUE TO THE CAR BEING STATIONED WITH ME IN WARM CLIMATES FROM 2008 TO 2012. LEXUS REFUSES TO HELP RECTIFY THE SITUATION.

MY 2007 LEXUS IS350 THATS UNDER 100K MILES HAS THE STICKY DASHBOARD AND DOOR PANELS PROBLEM AND THE GLARE FROM THE SUN REFLECTS OFF THE DASHBOARD AND INTO THE WINDSHIELD WHICH IS CAUSING ME A HARD TIME SEEING. I EVEN BOUGHT A DASH COVER MAT FOR MY CAR BUT IT JUST FALLS OF BECAUSE NONE OF THE TAPE WOULD STICK TO THE DASHBOARD. ALSO ON TOP OF THE DASHBOARD BY THE WINDSHIELD, IT STARTED WARPING/ LITTLE BIT OF THE DASHBOARD STICKING OUT. I KNOW LEXUS HAD A CUSTOMER SUPPORT PROGRAM FOR THE DASHBOARD BUT MINE ENDED IN 2017 AND THE PREVIOUS OWNER NEVER GOT THE RECALL DONE. RECENTLY, LEXUS STARTED A ZLZ PROGRAM FOR OTHER MODELS THATS BARELY AFFECTED AND I JUST DON'T GET WHY THEY DIDN'T EXTEND THE WARRANTY PROGRAM FOR THE IS MODELS FROM YEARS 2006-2008 SINCE THESE YEARS ARE THE MOST EFFECTED. ALL I WANT IS TO GET MY DASHBOARD AND DOOR PANELS REPLACED AND I DEFINITELY KNOW OTHER PEOPLE WITH THE SAME PROBLEM AS ME WANTS TO GET IT REPLACED AS WELL. LEXUS NEEDS TO EXTEND THE CUSTOMER PROGRAM AGAIN FOR THE PEOPLE WHO NEVER GOT IT REPLACED. I FEEL THAT I SHOULDN'T PAY FOR SOMETHING I DIDN'T CAUSE. THE MANUFACTURE MADE THE DEFECTIVE PART AND THEY SHOULD BE THE ONES REPLACING IT IF THE VEHICLE IS EFFECTED.

WE HAD THE PASSENGER AIRBAG REPLACED AS PART OF A RECALL. THIS WORK WAS PERFORMED BY A CERTIFIED LEXUS DEALERSHIP. WHEN WE GOT THE CAR BACK AFTER THE REPAIR, THE PASSENGER AIRBAG LIGHT SHOWED 'OFF' EVEN WITH A PASSENGER IN THE SEAT. THIS AIRBAG LIGHT AND SENSOR HAD ALWAYS WORKED CORRECTLY PRIOR TO THE AIRBAG REPLACEMENT BY LEXUS. THERE ARE MULTIPLE COMPLAINTS OF THE AIRBAG WIRING HARNESS BEING TOO SHORT AND THE REPLACEMENT AIRBAG CAUSING THIS SAME ISSUE FOR MANY OTHER LEXUS OWNERS. WHEN WE BROUGHT THE CAR BACK TO LEXUS, THEY SAID WE WOULD NEED TO PURCHASE A NEW ECU SENSOR FOR THOUSANDS OF DOLLARS AND THAT THIS ISSUE WAS NOT PART OF THE RECALL AND NOT CAUSED BY THE REPAIR. AGAIN, THIS ISSUE AROSE DUE TO THE REPLACEMENT OF THE AIRBAG WHICH WAS PERFORMED BY LEXUS AND A REQUIRED RECALL.

THE DASHBOARD & SIDEBOARD PANELS ARE MELTING AND IS STICKY. IT'S DANGEROUS TO DRIVE AND SHOULD BE A SAFETY RECALL AS WHEN THE SUN SHINES THE REFLECTION IS BLINDING AND I CAN NOT SEE IN FRONT OF ME. I WOULD CONSIDER THIS A SAFETY ISSUE AND IT SHOULD BE A RECALL.

THE DASH AND SIDE PANELS GET EXTREMELY STICKY AND. HAVE AN ODOR THAT AFFECTS VISION WHILE DRIVING NOT TO MENTION THE GLARE FROM THE DASH. TOYOTA AND LEXUS ARE AWARE OF THE PROBLEM AS THERE WAS A CLASS ACTION LAWSUIT AGAINST THEM THAT WAS DISMISSED ONCE THEY AGREED TO TAKE CARE OF THE PROBLEM. THEY FAILED TO FOLLOW THRU LEAVING APPROXIMATELY 3.5 MILLION VEHICLES WITH THE PROBLEM. I HAVE SPOKEN TO LEXUS WITH THEIR ATTITUDE BEING NOT A THING ARE THEY WILLING TO DO.

MY DASH AND DOOR COVER ARE MELTING AND PIECE ARE FALLING OFF

STEERING WHEEL IS HARD TO TURN WHILE DRIVING/ PARKING AND SOMETIMES FREEZES ON THE HIGHWAY IN A RUN AS IF SOMETHING IS HOLDING ON TO IT LIKE A MAGNET, AND YOU HAVE TO PULL ON IT REAL HARD TO GET IT BACK UNDER CONTROL . I THOUGHT MY CAR WAS THE ONLY CAR DOING IT BUT WHEN I WENT ON LEXUSFOURMS I'VE SEEN THAT THERE WAS MANY CAR WITH THE SAME ISSUE STATING THAT LEXUS RACK AND PINION IS FAULTY AND WILL CAUSE YOU TO CRASH IF YOUR NOT USED TO IT

THE COVER OVER THE FRONT PASSENGER IS DETACHED AND HANGING OPEN. THIS HAPPENED SOME TIME FOLLOWING A RECALL REPAIR. I AM CONCERNED THAT SOMETHING IS WRONG. BOTH FRONT WHEEL BALL JOINTS FAILED AND I WAS TOLD THAT THIS WAS A DANGEROUS SITUATION. I HAD THEM REPLACED AS I WAS TRAVELING AND NOT ABLE TO GO TO A LEXUS DEALER.

DASHBOARD IS CRACKING AND GETTING REALLY STICKY.

HELLO. I HAVE THIS 2007 LEXUS IS250 THAT THE DASHBOARD AND ALL 4 DOOR PANELS ARE TEARING APART, BRAKING, MELTING, BUT WORSE FOR MY SAFETY AND MY WIFE THAT WE BOTH DRIVE THE CAR, AND WE FEEL THAT THE FRONT PASSENGER AIRBAG GOING TO COME APART (NOT SAFE)BECAUSE LOOKS LIKE THE WHOLE PIECE WILL CAME OUT OF THE DASHBOARD. I KNOW LEXUS SAID THAT THEY REPLACE SOME BUT MINE WASN'T CALLED AND THE PROBLEM IS TOTALLY VISIBLE THERE. NEED HELP PLEASE. *TR

I HAVE HAD REPLACE THE H.I.D HEADLIGHT BULB 3 TIMES ON EACH SIDE. I THINK THEY MUST BE DEFECTED, OTHER PEOPLE ON LEXUS CHAT ONLINE HAVE VOICED THEY HAVE THE SAME PROBLEMS WITH THERE LEXUS. WAS THERE A RECALL? ALSO REAR STRUTS LEAKING. *TR

TRANSMISSION NOT SHIFTING RAN MY VINYL AND IT COMES BACK TO A IS200T MY VEHICLE IS 2007 IS 250 NON TURBO. *TR

DARH BROAD BROKEN NOT SAFE NEED BE REPLACE

MELTING DASHBOARD AND DOOR PANELS. THIS MAKES THE DASH STICKY AND CAN GIVE OFF ODORS.

THE DASHBOARD OF THE CAR BECOMES STICKY AND SHINY WHEN UNDER THE SUN. THIS CREATES GLARE ON THE WINDSHIELD OF THE CAR AND IS SO BRIGHT THAT IT MAKES IT HARD TO SEE THE ROAD DURING THE DAYTIME.

WHEN THE PASSENGER SIDE AIRBAG WAS REPLACED BY LEXUS THE LIGHT FOR THE SEAT AIRBAG APPEARED. THE DEALER AND LEXUS REFUSE TO FIX THIS UNLESS WE PAY $3600. TO BUT A NEW SEAT. THEY CLAIM THIS WAS NOT RELATED TO THE RECALL BUT I KNOW ITS NOT TRUE BECAUSE THE LIGHT DID NOT APPEAR UNTIL THEY FIXED THE DASHBOARD AIRBAG.WE CANNOT HAVE A PASSENGER ON THE CAR AND CANNOT SELL THE CAR IN ITS CURRENT CONDITION

CAR DASHBOARD IS DAMAGE AND THE DOORS PLASTIC IS PEELING OFF

TL* THE CONTACT OWNS A 2007 LEXUS IS. THE CONTACT STATED THAT THE DASHBOARD HAD MELTED AND EXHIBITED CRACKS. THE CONTACT WAS CONCERNED THAT THE FRONT DRIVER AND FRONT PASSENGER SIDE AIR BAGS MAY NOT DEPLOY PROPERLY DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE MECHANIC ADVISED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE DASHBOARD WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 103,000.

THT VSC LIGHT KEEPS COMING ON AND WILL NOT GO OFF. IHAVE BEEN BANNED FROM LEXUS RE LEXUS CORPORATE ARE ALLOWING LINDSEY LEXUS, LEXUS OF ANNAPOLIS, AND LEXUS OF SILVER SPRINGS, TO USE FEAR, INTIMIDATION, OUT RIGHT LIES ,AND DECEPTION , TO SCARE PEOPLE TO REPAIR THINGS ON CARS THAT SIMPLY DO NOT NEED ANY REPAIR AGAINST ARMY VETERAN AND SENOIR CITIZENS. PEOPLE THEY PERCEIVE TO HAVE NO KNOWLEDGE OF CARS. WHILE THE LEXUS CERTIFIED PREOWNED WARRANTY WAS IN PLACE NO ONE EVER ASKED TO REPAIR ANYTHING. BECAUSE LEXUS WAS PAYING FOR THE REPAIRS IF ANY. AS SOON AS THE LEXUS CPO WARRANTY WAS EXPIRED EVERYTHING WAS WRONG WITH THE CAR ACCORDING TO THE DEALERSHIPS. THIS IS A CULTURE OF CORRUPTION. IF YOUR BUSINESS MODEL NEEDS LIES AND CORRUPTION YOU DON'T HAVE A PROFITABLE, MORAL, PROPERLY WORKING BUSINESS MODEL. THIS ALL STARTED WITH THE RACIST TAMMY OF LINDSEY WHO AFTER A BRIEF EXAMINATION OF THE CAR SAID IT NEEDED $8K IN REPAIRS. I WAS SHOCKED. I TOOK THE CAR THERE INITIALLY AFTER THE WARRANTY EXPIRED TO GET THE CAR CHECKED FOR ANY POTENTIAL NEEDED REPLACEMENTS SUCH AS BRAKES, TIRES, BATTERY THINGS THAT JUST SIMPLY WERE OUT OVER TIME. NONE OF THE PROBLEMS THEY SAID WERE THOSE TYPE OF PROBLEMS THAT ARE EASILY IDENTIFIED . RACIST TAMI TOLD ME IF I DIDN'T MAKE THE REPAIRS THE CAR WILL FAIL AND THAT I COULD GET KILLED ON THE HIGHWAY . I ASKED TO SPEAK TO THE SERVICE MANAGER. I ASKED FOR PICTURES AND PROOF. THEY DID NOT PROVIDE ANY PROOF. THE SERVICE MANAGER APOLOGIZED FOR SOMETHING AND SAID THAT'S HOW THEY DO BUSINESS. OIL CHANGES ARE NOT ENOUGH BUSINESS FOR THEM AND THAT I WAS NOW CONSIDERED A DEAD CUSTOMER. I LEFT IN MY CAR NEVER REPAIRED ANYTHING THEY SAID. NEEDLESS TO SAY THE CAR DID NOT FAIL. DURING THE EASTER HOLIDAY SEASON NEXT THINKING THIS WAS AN ISOLATED INCIDENT

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MY DASHBOARD HAS A STICKY SUBSTANCE, CAUSING A GLARE ON MY WINDSHIELD AND BLOCKING MY ABILITY TO SEE OUT OF MY FRONT WINDOW. I RECENTLY LEARNED LEXUS HAS BEEN AWARE OF THIS ISSUE FOR YEARS, BUT ONLY CONSIDERED IT A "COSMETIC DEFECT." HOWEVER, PER THE PHOTOGRAPHS, THIS DEFECT IS CAUSING SIGNIFICANT IMPAIRMENT TO MY ABILITY TO SEE OUT. I HAVE HAD MY CAR SERVICED AT NALLEY LEXUS IN SMYRNA, GA SINCE I FIRST OWNED IT AND THE RECALL WAS NEVER BROUGHT TO MY ATTENTION BECAUSE THEY DEEMED IT "COSMETIC." I HAVE SENT PICTURES TO LEXUS'S CORPORATE OFFICES SHOWING THE BLOCKED VISIBILITY - THE SAME PICTURES I AM ATTACHING TO THIS CLAIM. THEY OFFERED ME $400 TOWARDS THE $2000-2500 REPLACEMENT COST. I AM UNSURE OF THE EXACT DATE WHICH THE ISSUE STARTED. IT HAS PROGRESSIVELY WORSENED. ONLY IN THE PAST MONTH DID I BEGIN SEARCHING ONLINE FOR SOLUTIONS AND FOUND THIS IS A WELL-KNOWN LEXUS/TOYOTA DEFECT. LEXUS SHOULD BE REQUIRED TO NOTIFY CUSTOMERS OF ANY DEFECT AT THEIR DEALERS, NOT JUST ONES THEY DEEM AS SAFETY.

AIR BAG SENSOR IN THE FRONT PASSENGER SEAT IS NOT WORKING. THIS IS A SERIOUS SAFETY ISSUE AND DEALERSHIP DOES NOT THINK THIS IS AN ISSUE.