2012 LAND ROVER LR4

I am writing to formally request a review of my vehicle for inclusion in NHTSA Recall 21V-635, issued May 11, 2022, concerning fuel leaks at the fuel tank flange assembly. My vehicle is a 2012 Land Rover LR4, VIN [XXX] . Although my local Land Rover dealer has informed me that my VIN is not currently included in the recall population, my vehicle is experiencing the exact condition described in the recall notice — a fuel leak originating from the fuel outlet flange mounted on the fuel tank. The recall letter for 21V-635 states that all Land Rover LR4 vehicles model years 2010–2016 are included. My vehicle falls squarely within that model year range. Given this, and the fact that my vehicle is exhibiting the precise defect identified in the recall, I am concerned that my VIN may have been inadvertently excluded from the recall population. This issue presents a serious safety concern due to the risk of fire associated with fuel leakage. The symptoms and failure location match the recall description. I respectfully request that NHTSA review my case to determine whether: My VIN was mistakenly omitted from the recall population, or The recall population should be expanded or corrected to include my vehicle. I am prepared to provide photographs, repair estimates, diagnostic reports, or inspection documentation confirming the fuel leak at the flange assembly upon request. Because this defect involves fuel leakage and a significant potential fire hazard, I believe it warrants careful review to ensure all similarly affected vehicles are properly covered. Thank you for your time and consideration. I appreciate your assistance in reviewing this matter and advising me on the appropriate next steps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Land Rover LR4. The contact stated that after refueling, the vehicle started leaking fuel. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The dealer diagnosed the vehicle and determined that there was rust on it and declined to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 133,000. Parts distribution disconnect.

The contact owns a 2012 Land Rover LR4. The contact stated that after refueling, the vehicle started leaking fuel. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The dealer diagnosed the vehicle and determined that there was rust on it and declined to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 133,000. Parts distribution disconnect.

The contact owns a 2012 Land Rover LR4. The contact stated that after refueling, the vehicle started leaking fuel. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The dealer diagnosed the vehicle and determined that there was rust on it and declined to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 133,000. Parts distribution disconnect.

I noticed and smelled fuel while parked in garage and researched the recall and was not informed by landrover

My 2012 LR4 engine completely seized on the highway in July 2022 while I was traveling at 75mph. I was incredibly lucky to be in the right hand lane (after passing 2 large trucks) when I heard and felt the extremely abrupt "clunk" come from the engine. The red engine light came on and my LR4 no longer worked. I had to veer off the highway and coast onto the grass. Had I been in the left hand lane still when this happened, the outcome for me and multiple others on the highway that day would not have been good. My Land Rover dealer (where my car was towed back to) confirmed engine failure. They found a torn oil filter and lots of metal shavings in the filter. They also found a damaged piston with indents and grooves on the piston in cylinder 3 and recommended a new engine. In July 2022 (a week prior to the engine failure) I had my car serviced at the Land Rover dealer. After service I noticed a small leak, a clicking noise in my engine at 30-35mph and a feeling of reduced acceleration. I returned to the dealer 4 days after my service visit to check on these 3 things. I was told I had a very small rack in pinion steering leak and that it'd be okay to drive but to bring the car back when I returned from my trip. That is when my engine seized on the highway. I now know that there is a settled lawsuit on timing chain and tensioner issues with the 2012 LR4 (and other vehicles) and that Jaguar Land Rover USA issued a Technical Service Bulletin to dealers in 2015 stating that if a customer had concern of a clicking noise coming from the engine to follow timing chain/tensioners steps. I don't know why my engine concerns weren't handled more seriously. I have pictures of the engine parts and the engine parts available for inspection upon request. HOW IS THIS NOT A RECALL ISSUE? How is this a known issue and yet consumers aren't protected? I was lucky that day. It's important to me that the safety of others driving these vehicles be both protected and prioritized.

The contact owns a 2012 Land Rover LR4. The contact stated while driving at an unknown speed, he started to smell fuel fumes inside the cabin of the vehicle. The contact stated the service engine soon warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the fuel tank, cover, and seal needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The contact took the vehicle to the local dealer and made them aware of the issue. The manufacturer had been informed of the failure. The failure mileage was approximately 154,062. Consumer received a recall letter from the manufacturer after the vehicle has been repaired and is offering a refund. To quality for a refund, consumer needed to provide authorized Land Rover retailer with the original paid receipt. However, manufacturer and dealer would not refund the consumer. The consumer has stated that Land Rover has agreed to reimburse them and that they declare the issue resolved.

My car has a strong gasoline odor when I drive it as well as when I turn it off and park it. However, especially when parking. In addition, after refueling, the fuel gauge lags for a few minutes in terms of fuel level. As a result of these events, I searched online for vehicle recalls and came across the information on your page. As you suggested, I contacted the authorized Land Rover dealer. After multiple communications and several attempts to schedule an appointment to address the issue, they inform me that they do not currently have the parts in stock to address the issue that the vehicle presents. At the same time, they tell me that if I want to fix it as soon as possible, I must pay for the service and that they will reimburse me once they receive the "recall letter." I am currently awaiting information on the cost of the service, but I am doubtful of the dealer's explanation. I'd like to confirm with the NHTSA that this is the correct procedure. My current concern is that the high temperatures will result in a fire caused by a gasoline leak.

My car has a strong gasoline odor when I drive it as well as when I turn it off and park it. However, especially when parking. In addition, after refueling, the fuel gauge lags for a few minutes in terms of fuel level. As a result of these events, I searched online for vehicle recalls and came across the information on your page. As you suggested, I contacted the authorized Land Rover dealer. After multiple communications and several attempts to schedule an appointment to address the issue, they inform me that they do not currently have the parts in stock to address the issue that the vehicle presents. At the same time, they tell me that if I want to fix it as soon as possible, I must pay for the service and that they will reimburse me once they receive the "recall letter." I am currently awaiting information on the cost of the service, but I am doubtful of the dealer's explanation. I'd like to confirm with the NHTSA that this is the correct procedure. My current concern is that the high temperatures will result in a fire caused by a gasoline leak.

The contact owns a 2012 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact stated that previously there was an abnormal fuel odor inside the garage while the vehicle was parked. The vehicle was taken to the local dealer who replaced the fuel outlet flange and the failure was remedied. The contact was awaiting a permanent part replacement and reimbursement from the manufacturer. The failure mileage was 105,000. Parts distribution disconnect.

The contact owns a 2012 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Land Rover Discovery. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his wife was driving at an undisclosed speed, a fuel odor was detected. The dealer was made aware of the failure and had the vehicle towed to their location. The dealer informed the contact that parts were not available. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000. Parts distribution disconnect.

The contact owns a 2012 Land Rover LR4. The contact stated that while operating the vehicle, the odor of fuel was present in the cabin of the vehicle. The vehicle was taken to the local dealer and the fuel flange was replaced. The contact later received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The approximate failure mileage was 60,000.

The contact owns a 2012 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a fuel odor was detected. The dealer was made aware of the failure but informed the contact that parts were not available. The manufacturer was made aware of the failure and confirmed that parts were not available. The failure mileage was approximately 100,000.

Strong fuel smell detected when vehicle is garaged. Smell fills garage. No evident visible leak. Smell isolated to the LR4.

STRONG SMELL OF GAS COMING FROM REAR PASSENGER SIDE OF VEHICLE. SMELL IS VERY POTENT WHEN PARKED INSIDE GARAGE AND AFTER FUELING. THIS COLD BE A POSSIBLE LEAK COMING FROM TOP OF FUEL TANK WHERE I CANNOT ARE.

WE BOUGHT THIS 2012 LAND ROVER LR4 WITH 44K MILES ABOUT THREE WEEKS AGO. WE STARTED NOTICING A STRONG GASOLINE ODOR IN THE GARAGE EVER SINCE WE STARTED PARKING THIS CAR IN THE GARAGE. THE ODOR IS STRONGER AFTER WE DRIVE THE CAR AROUND ESPECIALLY IF THE TANK IS FULL. UPON RESEARCHING ENTHUSIAST FORUMS ABOUT LAND ROVERS AND ESPECIALLY LR4, THERE SEEMS TO BE A COMMON ISSUE AROUND FUEL LEAK DUE TO SOME SORT OF FLANGE THAT HOLDS THE FUEL PUMP IN PLACE. RESEARCHING THE NHTSA DATABASE REVEALED THAT THERE ARE MULTIPLE REPORTS OF FUEL LEAK FROM LR4 CARS OF THE SAME GENERATION. THE COST TO FIX THIS VARIES FROM A FEW HUNDRED DOLLARS TO CLOSE TO TWO THOUSAND DOLLARS. I AM GOING TO TAKE THE CAR TO THE DEALER TO DIAGNOSE WHERE IT IS LEAKING FUEL FROM BUT NEEDED A NHTSA COMPLAINT NUMBER TO GO WITH IT SO I AM REPORTING THE ISSUE AS A SAFETY CONCERN DUE TO THE POTENTIAL FIRE HAZARD THIS CREATES. WE STARTED PARKING THE CAR OUTSIDE THE GARAGE AWAY FROM THE HOUSE UNTIL WE CAN GET THIS FIXED.

STARTED TO NOTICE A RAW GAS SMELL AFTER DRIVING OR JUST START THE CAR. I LOOKED FOR GAS LEAK BUT DIDN'T FIND ANY. BROUGHT THE CAR TO THE DEALERSHIP. AND THE SERVICE ASSISTANT SAID IT WAS THE FUEL GASKET. SHE ALSO INFORMED ME THAT IT IS A VERY COMMON PROBLEM. AND SURE ENOUGH IT WAS THE DUST COVER AND GASKET AS SHE PREDICTED. I FEEL THAT THIS IS A SAFETY ISSUE THAT SEEMS TO BE VERY COMMON WITH THIS VEHICLE . *TR

2012 LAND ROVER LR4 HSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIMING CHAIN. *LD *JS

WAS TOLD BY MY MECHANIC THAT THE TOP OF MY FUEL TANK HAS A PLASTIC LID THAT HAS CRACKED. THE CAR IS LEAKING RAW GAS. HE SAID THIS IS APPROXIMATELY THE 5TH CAR HE HAS SEEN WITH THIS PROBLEM THIS YEAR. IT IS EXTREMELY DANGEROUS AND THE CAR COULD IGNITE IF A STRAY SPARK (TOSSED CIGARETTES BUTT, ETC) WAS NEAR MY CAR. THE ODOR IS EXTREMELY STRONG AND 'HEADACHE INDUCING' IF EXPOSED FOR ANY PERIOD OF TIME. THE GAS ACTUALLY LEAKS OUT OF THE TANK FROM THE TOP WHEN THE CAR IS ON. THE FUMES ARE FLAMMABLE BUT NO ACTUAL GAS PUDDLE CAN BE SEEN BECAUSE THE LIQUID GAS EVAPORATES IN THE HEAT.

THE TIMING TENSION PULLEY FAILED, CAUSING A BOLT TO BREAK LOOSE AND BREAK THROUGH THE TIMING COVER. AFTER BEING REPLACED, 6 MONTHS LATER THE ENTIRE ENGINE HAS FAILED. THERE WAS TECHNICAL BULLETIN ISSUED AS WELL AS DOZENS OF DESIGN REVIEWS CLEARLY ILLUSTRATING THE DESIGN FLAW AND NEAR CERTAIN FAILURE

2012 LR 4HSE STARTED MAKING AN UNUSUAL NOISE AT 47000 MILES. NO WARNINGS OF ANY SORT DISPLAYED. I IMMEDIATELY ATTEMPTED TO DRIVE IT TO THE NEAREST MECHANIC 14 MILES AWAY. CAR STALLED IN THE MIDDLE OF A BUSY ROAD WITHIN 1.5 MILES OF GETTING THERE, AND THEN THE WARNING LIGHT CAME ON "TRANSMISSION FAILURE". MAJOR CONCERN HERE IS THE FACT THAT THERE WAS NO WARNING WHATSOEVER, NO TIME TO EVEN PULLOVER - JUST STALLED. ON TOP OF THAT CAR IS OUT OF WARRANTY (4 YEARS 11 MONTHS SINCE TIME OF PURCHASE, EVEN THOUGH NOT THERE BY MILEAGE). TO MAKE MATTERS WORSE IT TOOK 5 AND A HALF WEEKS FOR THE DEALERSHIP SERVICE DEPARTMENT TO PERFORM DIAGNOSTICS TO CONFIRM THAT INDEED THIS IS A TRANSMISSION FAILURE AND THE CAR NEEDS A NEW UNIT. THIS LAND ROVER HAS BEEN METICULOUSLY TAKEN CARE OFF, WAS DRIVEN PREDOMINANTLY ON THE HIGHWAY, AND WAS IN EXCELLENT CONDITION OTHERWISE. WHY SHOULD TRANSMISSION FAIL AT 47K MILES WITHOUT ANY WARNING WHATSOEVER (SO MUCH FOR SAFETY FEATURES) PUTTING ME AT RISK BY STALLING IN THE MIDDLE OF THE ROAD WITH CARS AROUND ME GOING 45 MILES/HOUR? THIS COULD HAVE LED TO A SERIOUS ACCIDENT.

REAR END WANDERING, MUST KEEP TWO HANDS ON WHEEL AT ALL TIMES TO KEEP VEHICLE FROM FLIPPING OVER. VEHICLE WAS SOLD BY AN OFFICIAL LAND ROVER DEALERSHIP IN MILFOR. CT AS AN CERTIFIED PRE OWNED AT EXTRA COST. MOST INABILITY TO KEEP THE VEHICLE SAFELY ON THE ROAD I RETURNED TO THE DEALERSHIP. REPAIR ORDER DETAIL STATES VEHICLE SOLD AND NOT CAUGHT BY THE SERVICE DEPARTMENT BEFOREIT WENT SALES WITH THE FRONT AND REAR SUSPENSION WAS DISREPAIR. RIGHT FRONT AXLE WAS TORN. WHICH ONLY WAS FOUND AND ADDRESSED AFTER RETURNING THE VEHICLE AND INSISTED THE HEAD MECHANIC DRIVE THE VEHICLE FOR HIMSELF.

REAR END WANDERING, MUST KEEP TWO HANDS ON WHEEL AT ALL TIMES TO KEEP VEHICLE FROM FLIPPING OVER. VEHICLE WAS SOLD BY AN OFFICIAL LAND ROVER DEALERSHIP IN MILFOR. CT AS AN CERTIFIED PRE OWNED AT EXTRA COST. MOST INABILITY TO KEEP THE VEHICLE SAFELY ON THE ROAD I RETURNED TO THE DEALERSHIP. REPAIR ORDER DETAIL STATES VEHICLE SOLD AND NOT CAUGHT BY THE SERVICE DEPARTMENT BEFOREIT WENT SALES WITH THE FRONT AND REAR SUSPENSION WAS DISREPAIR. RIGHT FRONT AXLE WAS TORN. WHICH ONLY WAS FOUND AND ADDRESSED AFTER RETURNING THE VEHICLE AND INSISTED THE HEAD MECHANIC DRIVE THE VEHICLE FOR HIMSELF.

WE HAD OUR BRAKES REPLACED AT LAND ROVER. TWO WEEKS LATER, WHILE DRIVING ON I95 THE EMERGENCY BRAKE WENT ON WITH NO WARNING CAUSING US TO GET HIT FROM BEHIND BY A TRUCK. BOTH OF MY CHILDREN WERE IN THE CAR. THE CAR WAS SMASHED WITH ALL OF THE BACK WINDOWS BREAKING AND GLASS GOING EVERYWHERE. THANKFULLY NO ONE WAS HURT BUT THIS COULD HAVE RESULTED IN A FATALITY. LAND ROVER DID A DIAGNOSTIC AND WE WERE JUST CALLED AND TOLD THAT THEIR TEAM IN THE UK COULD NOT REPLICATE THE MALFUNCTION. THEY WILL PROVIDE NO EXPLANATION OR HELP IN ANY WAY. *TR

2012 LR4; THE DRIVER'S SIDE SEAT BELT DOES NOT RETRACT WELL; DEALER SAID "JUST GIVE IT A TUG TO GET IT TO RETRACT;" DON'T THINK THAT'S A SOLUTION; RETRACTION TENSION IS NOT STRONG ENOUGH; AS A RESULT, THE BELT AND ITS METAL HEAD GET CAUGHT IN THE DOOR, DAMAGING THE DOOR UPHOLSTERY AND PAINT FINISH, AS WELL AS DAMAGING (WEAKENING PROBABLY) THE BELT. *TR

THE LAND ROVER RADIOS HAVE A DANGEROUSLY SLOW LATENCY TIME WHEN REACTING TO TOUCH INPUTS. ON SOME OPERATIONS IT TAKE 3-4 SECONDS FOR THE RADIO TO REACT. MOST OPERATIONS ARE IN THE 1-2 SECOND RANGE. THIS IS A MAJOR DISTRACTED DRIVING ISSUE. INPUT LATENCY SHOULD NEVER BE THIS EXCESSIVE - IT REQUIRES YOU TO TAKE YOUR EYES OFF THE ROAD REPEATEDLY BECAUSE YOU CAN'T DETERMINE IF THE RADIO/NAV SYSTEM HAS DETECTED YOUR INPUT. THE DEALER CLAIMS THERE IS NO FIX FROM LAND ROVER CORPORATE. THIS ISSUE IS REPORTED BY SEVERAL SOURCES ON-LINE. LR SHOULD RELEASE AND ENGINEERING UPDATE IN THE INTEREST OF SAFETY. *TR

THE LAND ROVER RADIOS HAVE A DANGEROUSLY SLOW LATENCY TIME WHEN REACTING TO TOUCH INPUTS. ON SOME OPERATIONS IT TAKE 3-4 SECONDS FOR THE RADIO TO REACT. MOST OPERATIONS ARE IN THE 1-2 SECOND RANGE. THIS IS A MAJOR DISTRACTED DRIVING ISSUE. INPUT LATENCY SHOULD NEVER BE THIS EXCESSIVE - IT REQUIRES YOU TO TAKE YOUR EYES OFF THE ROAD REPEATEDLY BECAUSE YOU CAN'T DETERMINE IF THE RADIO/NAV SYSTEM HAS DETECTED YOUR INPUT. THE DEALER CLAIMS THERE IS NO FIX FROM LAND ROVER CORPORATE. THIS ISSUE IS REPORTED BY SEVERAL SOURCES ON-LINE. LR SHOULD RELEASE AND ENGINEERING UPDATE IN THE INTEREST OF SAFETY. *TR

STOPPED AT A STOPLIGHT BEHIND ANOTHER VEHICLE, WHEN THE ENGINE SUDDENLY REVVED AND THE VEHICLE TOOK OFF. THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN WITH A FOOT ALREADY ON THE BRAKE- WE CONTINUED TO PUSH ON THE BRAKE AND VEERED OFF TO THE SIDE BUT CLIPPED THE VEHICLE IN FRONT OF US. IT WAS LIKE WE HAD NO CONTROL OVER THE VEHICLE. *TR

STOPPED AT A STOPLIGHT BEHIND ANOTHER VEHICLE, WHEN THE ENGINE SUDDENLY REVVED AND THE VEHICLE TOOK OFF. THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN WITH A FOOT ALREADY ON THE BRAKE- WE CONTINUED TO PUSH ON THE BRAKE AND VEERED OFF TO THE SIDE BUT CLIPPED THE VEHICLE IN FRONT OF US. IT WAS LIKE WE HAD NO CONTROL OVER THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2012 LAND ROVER LR4. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A BOTTLE HOLDER GASKET ON ALL FOUR DOORS WHICH EXHIBITED A SHARP EDGE. AS A RESULT, THE CONTACT CUT HER LEFT FOOT ON THE EDGE OF THE BOTTLE HOLDER GASKET LOCATED ON THE FRONT PASSENGER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THIS ISSUE WAS A MANUFACTURER DESIGN AND THAT THERE WAS NOT A REMEDY FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 10/10/12*CN