SEATS:CRITICAL FASTENERS
Defect Description
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
Consequence
Seats without mounting bolts may not properly restrain an occupant, increasing the risk of injury.
Remedy
Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.
22,883 vehicles affected
Manufacturer: Kia America, Inc.
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence
An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy
The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
14,163 vehicles affected
Manufacturer: Kia America, Inc.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence
An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy
The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
14,163 vehicles affected
Manufacturer: Kia America, Inc.
PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE
Defect Description
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Consequence
A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
Remedy
Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
12,400 vehicles affected
Manufacturer: Kia America, Inc.
STRUCTURE:INTERIOR PANELS:CEILING
Defect Description
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Consequence
A headliner with inadequate impact protection increases the risk of injury during a crash.
Remedy
Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
2,401 vehicles affected
Manufacturer: Kia America, Inc.
SEAT BELTS:FRONT:RETRACTOR
Defect Description
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, thes
... e vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."Read moreConsequence
A seat belt retractor that does not operate as intended increases the risk of injury in a crash.
Remedy
Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.
4 vehicles affected
Manufacturer: Kia America, Inc.
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Consequence
A loss of drive power or differential lock up can increase the risk of a crash.
Remedy
Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
8 vehicles affected
Manufacturer: Kia America, Inc.
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Defect Description
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Consequence
A loss of drive power or differential lock up can increase the risk of a crash.
Remedy
Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
8 vehicles affected
Manufacturer: Kia America, Inc.
Complaint Statistics
332 total complaints
1 crashes 2 fires 4 injuries
Top Reported Components
| Component | Complaints |
|---|
| ELECTRICAL SYSTEM | 99 |
| UNKNOWN OR OTHER | 37 |
| SUSPENSION | 20 |
| VEHICLE SPEED CONTROL | 17 |
| STEERING | 14 |
| WHEELS | 12 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 11 |
| FUEL/PROPULSION SYSTEM | 10 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 10 |
| POWER TRAIN | 9 |
Incident date: Mar 29, 2026
The front drivers seat slightly shifts during tight turns. There is a slight click in the lumbar towards the center of the car.
Incident date: Mar 7, 2026
BPM warning in the KIA app. Apparently, ICCU and battery failures are t known issues with the KIA EV9s.
Incident date: Feb 20, 2026
[XXX] Message says warning "check ev system". they then sent a letter saying it had to go to the dealer, or the car would need A tow potentially. I can't get an appointment as they are way too busy to do anything other than tell me they will get back to me, repeatedly stating they will do so in one
... business day. it has been a week. My wife is scared to drive the car. I think it is bogus as no recall has been issued. I have had the car for 19 months with no such warning. Two days after it shows up on the screen in the car i receive the letter. This is fishy. it is either a recall, or it isn't. if it is why is it not in your data base? The vagueness of the message is inappropriate, and it implies danger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Feb 20, 2026
[XXX] Message says warning "check ev system". they then sent a letter saying it had to go to the dealer, or the car would need A tow potentially. I can't get an appointment as they are way too busy to do anything other than tell me they will get back to me, repeatedly stating they will do so in one
... business day. it has been a week. My wife is scared to drive the car. I think it is bogus as no recall has been issued. I have had the car for 19 months with no such warning. Two days after it shows up on the screen in the car i receive the letter. This is fishy. it is either a recall, or it isn't. if it is why is it not in your data base? The vagueness of the message is inappropriate, and it implies danger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Feb 20, 2026
[XXX] Message says warning "check ev system". they then sent a letter saying it had to go to the dealer, or the car would need A tow potentially. I can't get an appointment as they are way too busy to do anything other than tell me they will get back to me, repeatedly stating they will do so in one
... business day. it has been a week. My wife is scared to drive the car. I think it is bogus as no recall has been issued. I have had the car for 19 months with no such warning. Two days after it shows up on the screen in the car i receive the letter. This is fishy. it is either a recall, or it isn't. if it is why is it not in your data base? The vagueness of the message is inappropriate, and it implies danger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Feb 5, 2026
Windshield wipers stopped working in middle of bad snow storm. I had to pull over, wait for the weather to improve before proceeding. I have a minor child and safety is a concern to me. Thought it was the wiper so I went to AutoZone to replace it and was told the problem is the wiper motor and that
... I needed to take to the dealership for repairRead more
Incident date: Dec 12, 2025
I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV. I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue. To my surprise I founde
... d a lot of complaints and ways to resolved the issue. One consumer stated he had his EV9 aligned and reduce some of the wobble but not completely. I drove to Courage KIA in Gastonia NC. When I drove their system performed a per inspection on your vehicle. The alignment was way out of alignment. Had the alignment taken care of however it still a wobble. On 12/24/26 doing the snow and ice storm here in Charlotte, I attempted to make a trip to the store. The roads were wet but no snow or ice was on the roads. However when I hit a bump the rear end violently wobble and the rear end moved to the left and right farther it did before. I thought I was going to spin out of control.Now that I think about the very low mileage on this SUV. This perhaps is why they sold it. ly wobbleRead more
Incident date: Dec 12, 2025
I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV. I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue. To my surprise I founde
... d a lot of complaints and ways to resolved the issue. One consumer stated he had his EV9 aligned and reduce some of the wobble but not completely. I drove to Courage KIA in Gastonia NC. When I drove their system performed a per inspection on your vehicle. The alignment was way out of alignment. Had the alignment taken care of however it still a wobble. On 12/24/26 doing the snow and ice storm here in Charlotte, I attempted to make a trip to the store. The roads were wet but no snow or ice was on the roads. However when I hit a bump the rear end violently wobble and the rear end moved to the left and right farther it did before. I thought I was going to spin out of control.Now that I think about the very low mileage on this SUV. This perhaps is why they sold it. ly wobbleRead more
Incident date: Dec 29, 2025
The contact owns a 2024 Kia EV9. The contact stated that while driving approximately 20 MPH, there was an abnormal slapping sound coming from the rear passenger’s side of the vehicle. While observing the tires, the contact became aware that the rear tires were bald, and the steel belts were coming
... from the inside of the tires. The contact used Fix a Flat inside the tires and was able to drive the vehicle to the residence. The following day, the vehicle was towed to the dealer, and the dealer that it was a known issue with the original tires on the vehicle. The contact was informed that the failure was caused by the battery, causing the vehicle to be too heavy for the vehicle. The inclination, tilt, or angle of suspension components with the shocks, struts, or control arms, known as the CANT, caused the tires to tilt outward approximately 2 or more inches. The dealer diagnosed that the suspension could have failed. The cant, suspension, and tires were replaced, and the wheels were aligned. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 12,668.Read more
Incident date: Jan 19, 2026
The contact owns a 2024 Kia EV9. The contact stated that while her husband was driving at an undisclosed speed, a burning odor was detected. The contact pressed the recirculate air button, but the burning odor intensified. No warning light was illuminated. The contact noticed flames coming from und
... erneath the front driver's seat. The contact's husband pulled over and parked the vehicle. The contact, her husband, and their child were able to safely exit the vehicle. A vehilcle who had been driving behind stopped to assist, and since it was cold weather conditions, the contact and family waited for the Fire Department inside that owner's vehicle. There was no medical attention was received. When firefighters and police arrived, the fire had been self-extinguished. The contact was unaware of any reports filed by police or the fire department; however, the fire department informed the contact that there was no evidence of the lithium battery catching fire. The origin of the fire was unknown. The vehicle was towed to a tow yard, but it had not yet been declared totaled by the insurance company. The contact stated that upon inspection, the wire beneath the front driver's seat had melted. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.Read more
Fire
Incident date: Jan 18, 2026
My vehicle popped up a red vehicle warning to check the electric vehicle system. It would no longer charge, was taken to the dealership where the emergency notification was sent :suspected condition with your EV9's Battery Management System has been detected and charging has been limited. A full sys
... tem check is recommended. Please schedule an appointment with your local Kia dealership as soon as possible. And another CRITICAL EV WARNING your EV battery has a critical issue contact roadside assistance. This is a 2024 and has a total battery failure.Read more
Incident date: Oct 11, 2025
2024 Kia EV9 has destroyed two complete tire sets in 4 months (October 2025, January 2026) despite two professional alignments (May 2025, October 2025). Dealer service manager admitted on recorded call (1/7/26) seeing multiple EV9s "under 18,000 miles" destroy tires, confirming fleet-wide pattern. M
... ultiple owner forums report the exact same issue. MY CASE: - [XXX] (11,860 mi): Steering misalignment, independent shop (Town Fair Tire) confirmed alignment issue - June 2025 - Vehicle inspected and tires rotated by authorized Kia dealership - Berlin City in Vermont - October 2025 (22,736 mi): Left rear BLOWOUT while driving. ALL FOUR OEM tires (113 load rating - "correct" per Kia) worn to bare threads. Tires had ~18,000 miles on them. October 2025: Snow tires were installed in October 2025, with 10/32" tread (were driven ~4,000 miles the previous winter). Dealer performed alignment, no before/after documentation provided [XXX] (25,486 mi): Same winter tires that drove 4,000 mi perfectly first winter destroyed in 2,700 mi second winter DEFINITIVE PROOF - Multi-Point Inspection (1/5/26): On 1/5/2026: Rear Left: 1/32" tread (destroyed in 2,700 miles from Oct. '25 to Jan. '26) Rear Right: 1/32" tread (destroyed in 2,700 miles from Oct. '25 to Jan. '26) Front Left: 10/32" tread Front Right: 10/32" tread Rear-only catastrophic wear on AWD vehicle is definitive proof of rear suspension or alignment defect. If load rating or overloading were the cause, all four tires would wear equally. SAFETY HAZARDS: Left rear tire BLOWOUT October 2025 while driving at 35 mph. Service Manager Pat (1/7/26): "Under 18,000 miles I've seen" other EV9s destroy tires - CONFIRMS FLEET-WIDE PATTERN Service Manager: "I can't tell you why the alignment is out" - CANNOT DIAGNOSE ROOT CAUSE Service Advisor John (1/6/26): "There's got to be an elephant in the room somewhere" - ADMITS UNDIAGNOSED DEFECT EXISTS Service Advisor: "I wouldn't feel safe putting my guys in it" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),Read more
Incident date: Oct 11, 2025
2024 Kia EV9 has destroyed two complete tire sets in 4 months (October 2025, January 2026) despite two professional alignments (May 2025, October 2025). Dealer service manager admitted on recorded call (1/7/26) seeing multiple EV9s "under 18,000 miles" destroy tires, confirming fleet-wide pattern. M
... ultiple owner forums report the exact same issue. MY CASE: - [XXX] (11,860 mi): Steering misalignment, independent shop (Town Fair Tire) confirmed alignment issue - June 2025 - Vehicle inspected and tires rotated by authorized Kia dealership - Berlin City in Vermont - October 2025 (22,736 mi): Left rear BLOWOUT while driving. ALL FOUR OEM tires (113 load rating - "correct" per Kia) worn to bare threads. Tires had ~18,000 miles on them. October 2025: Snow tires were installed in October 2025, with 10/32" tread (were driven ~4,000 miles the previous winter). Dealer performed alignment, no before/after documentation provided [XXX] (25,486 mi): Same winter tires that drove 4,000 mi perfectly first winter destroyed in 2,700 mi second winter DEFINITIVE PROOF - Multi-Point Inspection (1/5/26): On 1/5/2026: Rear Left: 1/32" tread (destroyed in 2,700 miles from Oct. '25 to Jan. '26) Rear Right: 1/32" tread (destroyed in 2,700 miles from Oct. '25 to Jan. '26) Front Left: 10/32" tread Front Right: 10/32" tread Rear-only catastrophic wear on AWD vehicle is definitive proof of rear suspension or alignment defect. If load rating or overloading were the cause, all four tires would wear equally. SAFETY HAZARDS: Left rear tire BLOWOUT October 2025 while driving at 35 mph. Service Manager Pat (1/7/26): "Under 18,000 miles I've seen" other EV9s destroy tires - CONFIRMS FLEET-WIDE PATTERN Service Manager: "I can't tell you why the alignment is out" - CANNOT DIAGNOSE ROOT CAUSE Service Advisor John (1/6/26): "There's got to be an elephant in the room somewhere" - ADMITS UNDIAGNOSED DEFECT EXISTS Service Advisor: "I wouldn't feel safe putting my guys in it" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),Read more
Incident date: Jan 5, 2026
Car stopped working and wouldn’t start. I was told there is an ICCU failure. There is a back order of ICCU for this vehicle and unknown date of repair.
Incident date: Jan 5, 2026
Car stopped working and wouldn’t start. I was told there is an ICCU failure. There is a back order of ICCU for this vehicle and unknown date of repair.
Incident date: Jan 5, 2026
Car stopped working and wouldn’t start. I was told there is an ICCU failure. There is a back order of ICCU for this vehicle and unknown date of repair.
Incident date: Nov 14, 2025
I would also like to highlight the serious safety concern due to cell deviation (imbalance) along with SOC (State of Charge) mismatch as per my car's BMS (Battery management system) which is present in my vehicle and shared with Kia corporate. In an electric vehicle, the high-voltage battery cells,
... the Battery Management System, and the battery coolant system function as a single integrated safety-critical system. When battery cells are imbalanced and there is a significant mismatch between the state of charge displayed to the driver and the lower usable energy calculated by the Battery Management System, the weakest cell can reach its safe operating limit under normal driving load even though the dashboard indicates sufficient charge. If this condition is combined with a battery coolant system fault, such as low coolant level or air in the cooling circuit, battery temperatures can rise unevenly and further reduce safe operating margins. To protect the battery and prevent thermal or electrical damage, the system must immediately limit propulsion or enter a reduced-power (“turtle”) mode without driver input. Because these protective actions can occur suddenly and without advance warning, they can restrict acceleration or vehicle speed during ordinary driving conditions such as merging or maintaining highway speed, creating an unexpected loss-of-propulsion safety risk rather than a mere inconvenience. This is equivalent to a faulty fuel gauge for a gasoline car but with more immediate and severe consequences Sudden Power Cutoffs: If a single battery cell's voltage drops below a safe threshold, the Battery Management System (BMS) will shut down the entire pack to prevent permanent damage. This can happen even if the dashboard shows 25% or more remaining, potentially leaving you without power while driving. Loss of Vehicle Control: A sudden shutdown can lead to a loss of power steering and braking assistance, which is hazardous in high-speed or heavytraffic situatioRead more
Incident date: Nov 14, 2025
I would also like to highlight the serious safety concern due to cell deviation (imbalance) along with SOC (State of Charge) mismatch as per my car's BMS (Battery management system) which is present in my vehicle and shared with Kia corporate. In an electric vehicle, the high-voltage battery cells,
... the Battery Management System, and the battery coolant system function as a single integrated safety-critical system. When battery cells are imbalanced and there is a significant mismatch between the state of charge displayed to the driver and the lower usable energy calculated by the Battery Management System, the weakest cell can reach its safe operating limit under normal driving load even though the dashboard indicates sufficient charge. If this condition is combined with a battery coolant system fault, such as low coolant level or air in the cooling circuit, battery temperatures can rise unevenly and further reduce safe operating margins. To protect the battery and prevent thermal or electrical damage, the system must immediately limit propulsion or enter a reduced-power (“turtle”) mode without driver input. Because these protective actions can occur suddenly and without advance warning, they can restrict acceleration or vehicle speed during ordinary driving conditions such as merging or maintaining highway speed, creating an unexpected loss-of-propulsion safety risk rather than a mere inconvenience. This is equivalent to a faulty fuel gauge for a gasoline car but with more immediate and severe consequences Sudden Power Cutoffs: If a single battery cell's voltage drops below a safe threshold, the Battery Management System (BMS) will shut down the entire pack to prevent permanent damage. This can happen even if the dashboard shows 25% or more remaining, potentially leaving you without power while driving. Loss of Vehicle Control: A sudden shutdown can lead to a loss of power steering and braking assistance, which is hazardous in high-speed or heavytraffic situatioRead more
Incident date: Aug 3, 2024
When driving at speeds 60+ mph, EV9 steering wheel and center console vibrate consistently even on newly paved smooth road(s). I have taken it into two different dealerships for resolve twice within the first week of ownership. Both dealerships checked tires, mount and balanced the ones that were of
... f and sent us on our way. The steering wheel and console vibrations persist. I have taken it back in and reported that the issue hasn’t been resolved. They noted it on the service order but did nothing further in an effort to resolve the issue. This is a well known and documented safety issue on NHTSA complaints and several Facebook owner groups for the EV9 across the world.Read more
Incident date: Aug 3, 2024
When driving at speeds 60+ mph, EV9 steering wheel and center console vibrate consistently even on newly paved smooth road(s). I have taken it into two different dealerships for resolve twice within the first week of ownership. Both dealerships checked tires, mount and balanced the ones that were of
... f and sent us on our way. The steering wheel and console vibrations persist. I have taken it back in and reported that the issue hasn’t been resolved. They noted it on the service order but did nothing further in an effort to resolve the issue. This is a well known and documented safety issue on NHTSA complaints and several Facebook owner groups for the EV9 across the world.Read more
Incident date: Aug 3, 2024
When driving at speeds 60+ mph, EV9 steering wheel and center console vibrate consistently even on newly paved smooth road(s). I have taken it into two different dealerships for resolve twice within the first week of ownership. Both dealerships checked tires, mount and balanced the ones that were of
... f and sent us on our way. The steering wheel and console vibrations persist. I have taken it back in and reported that the issue hasn’t been resolved. They noted it on the service order but did nothing further in an effort to resolve the issue. This is a well known and documented safety issue on NHTSA complaints and several Facebook owner groups for the EV9 across the world.Read more
Incident date: Dec 1, 2025
Two seatbelts failed in the rear of the car. One seatbelt in the third row seat and the middle seatbelt in the 2nd row back seat. This happened in quick succession soon after I purchased the car used from a Kia dealer in Orlando. The seatbelt in the third-row seat seemed to fold up and jam in a way
... that could not be unjammed. The middle seatbelt in the second row got stuck in its extended position, as if it were fully extended, and will not retract. The dealer is claiming that both failures were due to external issues and they are not covering them under warranty. But both issues seem odd to me -- the middle seat seatbelt is just fully extended and now won't retreat; the third row seatbelt folded up when it retracted but, in my experience, that happens somewhat frequently and usually the seatbelts just unfold and keep working. My concern is that this might be a sign that there is an underlying seatbelt manufacturing issue. The dealer is claiming that both seatbelt pretensioners need to be replaced. I have not repaired the seatbelt issues yet so they can both be examined. I can also sent photos of the seatbelts.Read more
Incident date: Nov 29, 2025
Wiper washer system was working properly until the first snowfall today. Despite the very small amount of snow, the wiper washer system for the front windshield will not operate. The rear washer works properly. Washer reservoir is full and the wipers work properly.
Incident date: Oct 22, 2025
Description of the Problem: While driving my 2024 Kia EV9, the vehicle suddenly jerked and displayed a “Motor Control System” warning on the dashboard. The Kia Access app showed diagnostic code P0A4100 (MCU_R – Motor Control Unit fault). The issue causes the vehicle to hesitate and feel as if
... it loses power momentarily while in motion, creating a serious safety risk for me and my children. System/Component: The failure involves the Motor Control Unit (MCU) / electrical drivetrain system. The vehicle is available for inspection upon request. Safety Risk: The vehicle’s jerking and power fluctuation make it unsafe to drive in traffic, especially with children on board. It gives the sensation of being rear-ended and raises concern of potential stalling or loss of propulsion. Reproduction and Dealer Confirmation: The problem was reported to Sons Kia in McDonough, GA. The dealership initially inspected the vehicle on October 24, 2025, and returned it on [XXX], claiming the issue was addressed. However, the same warning and behavior reappeared less than 24 hours later ([XXX]). Inspections: The vehicle has been inspected by the Kia dealership service department. No outside parties (police or insurance) have inspected it yet. Warnings/Symptoms: The first warning appeared on [XXX], with the “Motor Control System” dashboard message and a corresponding alert in the Kia Access app. The issue continues to recur despite service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jul 1, 2025
A rear seatbelt indicator in the dashboard is broken, and it persistently indicates that (a) a passenger is in a rear seat; and (b) the passenger's seatbelt is fastened. This occurs even if a passenger is not in the seat and the passenger's seatbelt is not fastened. It is unclear whether this is str
... ictly an electronic error in the dashboard, or if the seatbelt itself does not function appropriately. Kia has unsuccessfully tried to fix it twice, and the service department reproduced the problem by simply turning on the vehicle and seeing the persistent light. The local Kia service department says they are not trained to fix many EV problems, so corporate has to be involved, but corporate has not provided material assistance. Corporate has been informed in writing several times of the issue, including that this is a material safety issue, particularly since the vehicle is marketed toward families where a seatbelt indicator may be relied upon by drivers, and it's unclear whether this is strictly an electronics issue or a seatbelt functionality issue. Corporate acknowledged receipt of communications in which they were asked if this has been reported to the NHTSA, and they ignored both requests.Read more
Incident date: Jul 1, 2025
A rear seatbelt indicator in the dashboard is broken, and it persistently indicates that (a) a passenger is in a rear seat; and (b) the passenger's seatbelt is fastened. This occurs even if a passenger is not in the seat and the passenger's seatbelt is not fastened. It is unclear whether this is str
... ictly an electronic error in the dashboard, or if the seatbelt itself does not function appropriately. Kia has unsuccessfully tried to fix it twice, and the service department reproduced the problem by simply turning on the vehicle and seeing the persistent light. The local Kia service department says they are not trained to fix many EV problems, so corporate has to be involved, but corporate has not provided material assistance. Corporate has been informed in writing several times of the issue, including that this is a material safety issue, particularly since the vehicle is marketed toward families where a seatbelt indicator may be relied upon by drivers, and it's unclear whether this is strictly an electronics issue or a seatbelt functionality issue. Corporate acknowledged receipt of communications in which they were asked if this has been reported to the NHTSA, and they ignored both requests.Read more
Incident date: Feb 20, 2025
The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving. This creates a dan
... gerous situation where I lose access to important information such as speed, warning indicators, and climate controls, severely compromising my ability to operate the vehicle safely. The issue has occurred multiple times, including once while driving on a highway, which put me and other drivers at significant risk. The problem has been reported to authorized dealerships, where the vehicle was inspected and software updates were attempted, but the issue persists. Despite multiple repair attempts, the blackouts continue to happen unpredictably. There have been no specific warning lamps or messages prior to the blackouts; the system simply fails without notice. The malfunction affects the vehicle’s safety system by obstructing the driver’s view of critical controls and information, increasing the risk of accidents. Customer service from the dealerships has been unsatisfactory, with long wait times for repairs, lack of loaner vehicles, and repeated failure to resolve the problem. This ongoing safety concern remains unresolved despite numerous visits and repair attempts.Read more
Incident date: Feb 20, 2025
The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving. This creates a dan
... gerous situation where I lose access to important information such as speed, warning indicators, and climate controls, severely compromising my ability to operate the vehicle safely. The issue has occurred multiple times, including once while driving on a highway, which put me and other drivers at significant risk. The problem has been reported to authorized dealerships, where the vehicle was inspected and software updates were attempted, but the issue persists. Despite multiple repair attempts, the blackouts continue to happen unpredictably. There have been no specific warning lamps or messages prior to the blackouts; the system simply fails without notice. The malfunction affects the vehicle’s safety system by obstructing the driver’s view of critical controls and information, increasing the risk of accidents. Customer service from the dealerships has been unsatisfactory, with long wait times for repairs, lack of loaner vehicles, and repeated failure to resolve the problem. This ongoing safety concern remains unresolved despite numerous visits and repair attempts.Read more
Incident date: Feb 20, 2025
The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving. This creates a dan
... gerous situation where I lose access to important information such as speed, warning indicators, and climate controls, severely compromising my ability to operate the vehicle safely. The issue has occurred multiple times, including once while driving on a highway, which put me and other drivers at significant risk. The problem has been reported to authorized dealerships, where the vehicle was inspected and software updates were attempted, but the issue persists. Despite multiple repair attempts, the blackouts continue to happen unpredictably. There have been no specific warning lamps or messages prior to the blackouts; the system simply fails without notice. The malfunction affects the vehicle’s safety system by obstructing the driver’s view of critical controls and information, increasing the risk of accidents. Customer service from the dealerships has been unsatisfactory, with long wait times for repairs, lack of loaner vehicles, and repeated failure to resolve the problem. This ongoing safety concern remains unresolved despite numerous visits and repair attempts.Read more
Incident date: Oct 11, 2025
The DC charger plug won’t release after charge was completed. Waiting 3.5 for the tech to forcefully unplug and broke the charger pins. This is a known issue with Kia vehicles and costly repairs.
Incident date: Oct 15, 2025
When driving between 20-40 mph and hitting a rough patch of road, pothole, expansion joint, or uneven pavement, the vehicle sometimes heavily sways left to right. It takes one to two seconds to stabilize after the swaying. My wife and I both experience it at different times - we say it "feels like a
... wheel is falling off" because it's so disorienting and concerning. It often happens unexpectedly with road surface that doesn't actually appear to be all that bad. The rear end feels particularly unstable, like the suspension can't control the vehicle's weight when it's swaying. It's not a small vibration - it's a pronounced side-to-side oscillation. Sometimes I need to make steering corrections just to keep the vehicle centered in the lane. This unpredictable swaying makes us nervous about driving in adverse weather conditions. We can't trust how the vehicle will react when hitting unavoidable bumps and road imperfections. We have noticed it over 50mph at times but it is much more rare at this speed -- though when it happens at this speed it is obviously much more concerning. At higher speeds the swaying does not seem as pronounced / dangerous as at lower speeds, thankfully. After researching online, I discovered many other EV9 owners reporting identical suspension problems. Multiple complaints describe the same lateral swaying, porpoising, and bump-steer behavior that we are experiencing. This appears to be particularly common among GT-Line models. The consistency of these reports suggests this is a systemic defect affecting multiple vehicles, not an isolated incident with our particular vehicle. We have 11k miles on the vehicle now and this has been consistently happening since 200-300 miles brand new. We've mentioned to a dealer but it is very difficult to reproduce as it seems to happen randomly, even over the same stretch of rough road.Read more
Incident date: Jun 18, 2025
Vehicle loses accelerator control unless under 30mph. Dealer says they cannot replicate and corporate have decided the vehicle works as designed. I have a video of vehicle losing power and it doesn't help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(
... B)(6)Read more
Incident date: Jun 18, 2025
Vehicle loses accelerator control unless under 30mph. Dealer says they cannot replicate and corporate have decided the vehicle works as designed. I have a video of vehicle losing power and it doesn't help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(
... B)(6)Read more
Incident date: Aug 24, 2025
We were rear ended on the freeway by a vehicle going 75 mph. The impact pushed us into the vehicle in front of us.The airbags were deployed but the front and rear passenger seat belts did not lock. My husband flew forward onto the dashboard and cracked the windshield. My daughter who was behind him
... flew forward into the back of the passenger seat. They both suffered injuries as a result. The vehicle was deemed a total loss by our insurance company..We have some pictures and video. As of now the vehicle is in the ownership of the insurance company on their storage lot.Read more
Crash
4 injured
Incident date: Sep 15, 2025
Battery Management System - Critical EV Battery Warning This vehicle has been back to the dealership for repairs multiple times. Including needing to swap battery cells and wires around.
Incident date: Aug 3, 2025
The vehicle was being driven on a highway when it became unresponsive to input from the accelerator pedal and the car's dashboard indicated an electrical system failure. There were no indications of problems with the car before the electrical system failure warning appeared. The car coasted to a sto
... p on the side of the highway, where it was disabled (i.e., it would not shift into drive or reverse). The car was towed to a Kia dealership, where it has been for more than five weeks. The dealership replaced the ICCU but that did not resolve the problem and the car remains non-functional. The Kia dealership is waiting for the delivery of additional backordered electrical system parts to see if they resolve the problems.Read more
Incident date: Aug 3, 2025
The vehicle was being driven on a highway when it became unresponsive to input from the accelerator pedal and the car's dashboard indicated an electrical system failure. There were no indications of problems with the car before the electrical system failure warning appeared. The car coasted to a sto
... p on the side of the highway, where it was disabled (i.e., it would not shift into drive or reverse). The car was towed to a Kia dealership, where it has been for more than five weeks. The dealership replaced the ICCU but that did not resolve the problem and the car remains non-functional. The Kia dealership is waiting for the delivery of additional backordered electrical system parts to see if they resolve the problems.Read more
Incident date: Aug 3, 2025
The vehicle was being driven on a highway when it became unresponsive to input from the accelerator pedal and the car's dashboard indicated an electrical system failure. There were no indications of problems with the car before the electrical system failure warning appeared. The car coasted to a sto
... p on the side of the highway, where it was disabled (i.e., it would not shift into drive or reverse). The car was towed to a Kia dealership, where it has been for more than five weeks. The dealership replaced the ICCU but that did not resolve the problem and the car remains non-functional. The Kia dealership is waiting for the delivery of additional backordered electrical system parts to see if they resolve the problems.Read more
Incident date: Jun 2, 2025
1. When I go over bumps, the car behaves as if it's about to lose control. It porpoises and at one point it feels like you're about to lose control of the vehicle. 2. We have taken the vehicle to the dealer 3+ times now for the same issue. They claim that it's a glitch in the suspension but there i
... s no know fix. At 55+MPH the vehicle starts vibrating and is completely different than issue number 1 above. They've tried balancing the tires but it has not been Successful. We're hoping to claim the car and Lemon through WI.Read more
Incident date: Jun 2, 2025
1. When I go over bumps, the car behaves as if it's about to lose control. It porpoises and at one point it feels like you're about to lose control of the vehicle. 2. We have taken the vehicle to the dealer 3+ times now for the same issue. They claim that it's a glitch in the suspension but there i
... s no know fix. At 55+MPH the vehicle starts vibrating and is completely different than issue number 1 above. They've tried balancing the tires but it has not been Successful. We're hoping to claim the car and Lemon through WI.Read more
Incident date: Aug 16, 2025
Received the following warning on 8/16 with 6987 miles on the car: Critical EV Battery Warning Your EV Battery has a critical issue. Contact Roadside Assistance as soon as possible. Car has been in the dealership for a week with "no estimated repair timeline" due to the battery cells failing. Car wi
... ll not fully charge and is at risk of suddenly losing power and stopping, per the dealer.Read more
Incident date: Aug 9, 2025
While driving, the vehicle suddenly lost power and could not accelerate normally. The speed dropped and got stuck around 12–25 mph even when pressing the accelerator. This happened multiple times, usually during hot daytime conditions. It created a serious safety risk, and one time another car alm
... ost hit me from behind because my vehicle slowed down so suddenly. The dealer has inspected the car several times but said they could not reproduce the problem. Warning messages such as “Power Limited” appeared on the dashboard when the failure occurred. I also recorded multiple videos of the problem when it happened.Read more
Incident date: Aug 9, 2025
While driving, the vehicle suddenly lost power and could not accelerate normally. The speed dropped and got stuck around 12–25 mph even when pressing the accelerator. This happened multiple times, usually during hot daytime conditions. It created a serious safety risk, and one time another car alm
... ost hit me from behind because my vehicle slowed down so suddenly. The dealer has inspected the car several times but said they could not reproduce the problem. Warning messages such as “Power Limited” appeared on the dashboard when the failure occurred. I also recorded multiple videos of the problem when it happened.Read more
Incident date: Jul 31, 2025
The instrument display panel goes black and you can’t see speedometer or hear turn signals etc.
Incident date: Jul 4, 2025
The contact owns a 2024 Kia EV9. The contact stated while driving at an undisclosed speed, the front driver's side seat detached from the frame. Due to the failure, the contact was unable to reach the brake pedal, and almost lost control of the vehicle. In addition, the contact’s mother and minor
... children were also occupants of the vehicle at the time of the failure. The contact was now concerned about the safety of the vehicle and was afraid to drive the vehicle. The vehicle was taken to the dealer where it was determined that all the seats inside the vehicle had detached from the frame due to fractured bolts. The contact was informed that the bolts needed to be torqued. The vehicle was repaired. The failure first occurred immediately after the vehicle was purchased. The contact stated that the failure reoccurred. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 6.Read more
Incident date: Jun 14, 2025
The car battery cells are defective and would not charge above 60%. After faulting on electrical vehicle alarm instrument panel sometimes may show false battery state of charge.
Incident date: Jul 17, 2025
I was driving and the car suddenly gave a number of error messages, and I could not drive above 40 miles an hour on the freeway. This was very unsafe. I had it towed to the dealership and they replaced the ICCU Unit, which appears to be a very common problem with Hyundai/Kia electric vehicles. Th
... e ICCU unit does not power the car. It should not have affected the car's performance.Read more
Incident date: Jul 17, 2025
I was driving and the car suddenly gave a number of error messages, and I could not drive above 40 miles an hour on the freeway. This was very unsafe. I had it towed to the dealership and they replaced the ICCU Unit, which appears to be a very common problem with Hyundai/Kia electric vehicles. Th
... e ICCU unit does not power the car. It should not have affected the car's performance.Read more
Incident date: Jul 3, 2025
When traveling at highway speeds the rear suspension is not capable of handling road imperfections. When a pot hole or other disturbance occurs, the rear end of the vehicle violently porpoises and swing back and forth. This is made even more obvious when taking a long sweeping curves at 55 plus. It
... causes the entire chassis to become very upset. I have never had a car do this.Read more
Incident date: Jul 3, 2025
When traveling at highway speeds the rear suspension is not capable of handling road imperfections. When a pot hole or other disturbance occurs, the rear end of the vehicle violently porpoises and swing back and forth. This is made even more obvious when taking a long sweeping curves at 55 plus. It
... causes the entire chassis to become very upset. I have never had a car do this.Read more
Showing 50 of 332 complaints.