2020 KEYSTONE HIDEOUT
5 recalls, 2 complaints - 4 TSBs
21V708000 Sep 13, 2021
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two... Read more
Consequence
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
21V427000 Jun 4, 2021
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Bullet, Sprinter, and 2020 Keystone Hideout vehicles equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Consequence
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owners were notified of the defect on August 4, 2021. A final owner letter was mailed January 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369.
20V606000 Oct 2, 2020
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
Defect Description
Keystone RV Company (Keystone) is recalling certain 2020 Hideout 290LHS recreational trailers. These vehicles were incorrectly built with 3500 pound axles and ST205/75R14D tires and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on the Federal Identification Tag.
Consequence
The incorrect axle, tires and rims can result in the operator overloading the trailer, increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will replace the incorrect axle, tires, and rims with 4400 pound axles, ST225/75R15D tires and matching rims, free of charge. The recall began October 16, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this reca... Read more
20V105000 Feb 25, 2020
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
Defect Description
Keystone RV Company (Keystone) is recalling certain 2020 Hideout, Springdale, and Crossroads Zinger trailers. The spare tire carrier U-bolts may fail allowing the spare tire carrier and spare tire detach from the vehicle.
Consequence
If the spare tire carrier and spare tire detach from the vehicle while in motion, it can become a road hazard and increase the risk of a crash.
Remedy
Keystone will notify owners, and dealers will replace U-bolts, free of charge. The recall began March 6, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-371.
19V611000 Aug 21, 2019
EQUIPMENT:OTHER:LABELS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019-2020 Hideout 25TH toy haulers. The trailers may be missing the Special Transportation Provision warning label in the garage area.
Consequence
If the warning label is missing, occupants may not be cautioned that vehicles and equipment powered by internal combustion engines placed in recreational vehicles can cause carbon monoxide poisoning or asphyxiation, which could result in death or serious injury. The flammable liquids used to power ... Read more
Remedy
Keystone will notify owners, and dealers will provide the Special Transportation Provision warning labels, free of charge. The recall began on September 3, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-359.
Complaint Statistics
2 total complaints
1 crashes 1 fires
Top Reported Components
| Component | Complaints |
|---|---|
| WHEELS:LUGS/NUTS/BOLTS/STUDS | 1 |
| ELECTRICAL SYSTEM | 1 |
ELECTRICAL SYSTEM
Mar 10, 2023
Incident date: Feb 17, 2023
Unintended acceleration from a stop when pushing accelerator. Has happened 2 times in the last 2 days. I touched the throttle from a stop 2 time and it took off like I put the accelerator to full throttle (which I didn’t). Very dangerous situation in parking lots or around pedestrians. I have sche... Read more
WHEELS:LUGS/NUTS/BOLTS/STUDS
Sep 15, 2021
Incident date: Aug 7, 2021
The contact son owns a 2020 Keystone Hideout RV. The contact stated while her son was driving approximately 60 MPH, the four rear trailer wheels disconnected from the body of the trailer simultaneously. The contact was informed that the lug nuts were sheared off. A police report was filed, and the t... Read more
Crash
Fire
Technical Service Bulletins, 2020 KEYSTONE HIDEOUT
4 manufacturer communications from 3 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 2 |
| 980000 UNKNOWN OR OTHER | 1 |
| 351000 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER | 1 |
KSB-200305
Mar 1, 2021
350000 EQUIPMENT
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recr
KSB-200305
May 12, 2020
350000 EQUIPMENT
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
No comms 2021-11
Dec 2, 2021
980000 UNKNOWN OR OTHER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for November 2021 for Keystone RV Company.
No comms 2022-02
Mar 1, 2022
351000 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for February 2022 for Keystone RV Company.
KEYSTONE HIDEOUT - All Years Overview
Complete safety history for the KEYSTONE HIDEOUT across all model years (2002, 2026).
48
Total Recalls
16
Total Complaints
0
Investigations
1
Reported Crashes
1
Reported Fires
0
Reported Deaths
KEYSTONE HIDEOUT - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2026 | 1 | 0 | View |
| 2025 | 1 | 0 | View |
| 2024 | 2 | 1 | View |
| 2022 | 2 | 2 | View |
| 2021 | 1 | 3 | View |
| 2020 (current) | 5 | 2 | |
| 2019 | 4 | 2 | View |
| 2018 | 3 | 4 | View |
| 2017 | 1 | 0 | View |
| 2016 | 2 | 0 | View |
| 2015 | 3 | 0 | View |
| 2014 | 4 | 1 | View |
| 2013 | 2 | 0 | View |
| 2012 | 1 | 1 | View |
| 2011 | 2 | 0 | View |
| 2010 | 1 | 0 | View |
| 2009 | 1 | 0 | View |
| 2008 | 2 | 0 | View |
| 2007 | 2 | 0 | View |
| 2006 | 1 | 0 | View |
| 2005 | 1 | 0 | View |
| 2004 | 2 | 0 | View |
| 2003 | 2 | 0 | View |
| 2002 | 2 | 0 | View |