2011 INTERNATIONAL PROSTAR

15 recalls, 6 complaints - 614 TSBs

EXTERIOR LIGHTING:BACK UP LIGHTS

Defect Description

Navistar, Inc. (Navistar) is recalling certain 2000-2003 International 8100, 2001-2003 International 9100i, 2001-2007 International 9400i, 2001-2010 International 9200i, 2002-2007, 2009 International 8500, 2003-2007, 2013 International 9900i, 2003-2018 International 8600, 2004, 2007 International 99... Read more

Consequence

Low visibility or obstructed back up lights may not alert other drivers that the vehicle is backing up, increasing the risk of a crash.

Remedy

Dealers will replace the existing rear stop/turn signal lights, free of charge. Owner notification letters were mailed May 06, 2024. Owners may contact Navistar's customer service at 1-800-448-7825. Navistar's number for this recall is 23514.

32,880 vehicles affected

Manufacturer: Navistar, Inc.

TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

Defect Description

Navistar, Inc. (Navistar) is recalling certain model year 2011-2014 International ProStar trucks manufactured May 18, 2010, to April 5, 2013, 2012-2014 International LoneStar trucks manufactured September 7, 2011, to March 25, 2013, and 2011-2013 International TranStar trucks manufactured October 18... Read more

Consequence

If the fifth wheel and locking mechanism are sufficiently damaged, the locking mechanism may fail to operate as intended and the trailer may unexpectedly detach from the tractor, increasing the risk of a crash.

Remedy

Navistar will notify owners, and Fontaine dealers will replace the fifth wheel with an Ultra NT model fifth wheel, free of charge. The recall began on November 18, 2015. Owners may contact Navistar customer service at 1-800-448-7825, or Fontaine customer service at 1-844-597-7393.

3,776 vehicles affected

Manufacturer: Navistar, Inc.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR

Defect Description

Navistar, Inc. (Navistar) is recalling certain model year 2011-2015 International DuraStar, ProStar, TranStar and WorkStar, 2012-2015 International TerraStar, 2013-2015 International LoneStar and IC Bus HC, and 2014-2015 IC Bus AC vehicles. A vehicle double battery jump start or electrical load dum... Read more

Consequence

If the LPM overheats and fails, there is an increased risk of a fire.

Remedy

Navistar will notify owners, and dealers will replace the LPM with an upgraded one, free of charge. An interim letter was mailed to owners on June 18, 2015. A second notification will mailed when parts become available. The recall began on August 6, 2015. Owners may contact Navistar customer ser... Read more

82,736 vehicles affected

Manufacturer: Navistar, Inc.

ELECTRICAL SYSTEM

Defect Description

Navistar, Inc. (Navistar) is recalling certain model year 2010-2015 International Lonestar vehicles manufactured October 12, 2009, to June 16, 2014, and 2009-2015 International ProStar vehicles manufactured December 16, 2008, to June 20, 2014. In the affected vehicles the electrical harness that su... Read more

Consequence

An increase in resistance and heating at the connectors could cause a vehicle fire.

Remedy

Navistar will notify owners, and dealers will replace the 60 amp relay and battery harness with a 150 amp relay and battery harness, free of charge. Navistar issued an interim notification to owners on December 29, 2014. The recall began on March 2, 2015. Owners may contact Navistar customer serv... Read more

18,798 vehicles affected

Manufacturer: Navistar, Inc.

TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

Defect Description

Navistar, Inc. is recalling certain model year 2008-2013 International LoneStar, ProStar, and TranStar trucks manufactured February 20, 2008, through July 29, 2013 and equipped with an electronic fifth wheel jaw release system (feature code 0595BAW or 0595BAY). Due to an assembly error, the air lin... Read more

Consequence

Because of the improper orientation, in the event of an air leakage at the isolation/vent valve, the 5th wheel jaw may release, unexpectedly releasing the trailer from the tractor, increasing the risk of a vehicle crash.

Remedy

Navistar will notify owners, and dealers will inspect the air line routing. If necessary, the air line routing will be corrected free of charge. The recall began on October 10, 2013. Owners may contact Navistar at 1-331-332-1590. Navistar's recall number is 13514.

16,107 vehicles affected

Manufacturer: Navistar, Inc.

VISIBILITY

Defect Description

Navistar is recalling certain model year 2011-2012 International Lonestar, model year 2012-2013 International Terrastar and model year 2011-2013 International DuraStar, ProStar, TranStar, and WorkStar commercial trucks manufactured from June 1, 2010, through March 7, 2012 and equipped with day cab c... Read more

Consequence

If the sun shade separates from the cab roof during vehicle operation, the sudden release of the sun shade could distract the driver increasing the risk of a crash.

Remedy

Navistar will notify owners, and dealers will inspect and strengthen the sun shade mounting, free of charge. The safety recall began on September 10, 2013. Owners may contact Navistar at 1-800-448-7825. Navistar's campaign number is 13505.

14,720 vehicles affected

Manufacturer: Navistar, Inc.

PARKING BRAKE:DRIVELINE:AIR:CHAMBER

Defect Description

Navistar is recalling certain model year 2013 International 8600, 2012 and 2013 Durastar, 2011-2013 ProStar, and 2012 WorkStar trucks, manufactured from November 23, 2010, through April 02, 2012, and equipped with piston spring brake feature code 04EVP. The piston bore area of the parking brake cha... Read more

Consequence

If the parking brake does not fully release, the service brakes may lock up without warning, increasing the risk of a crash.

Remedy

Navistar will notify owners, and dealers will replace the spring brake chamber free of charge. The safety recall began on November 6, 2012. Owners may contact Navistar at 1-331-332-1590.

559 vehicles affected

Manufacturer: NAVISTAR, INC

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Defect Description

NAVISTAR IS RECALLING CERTAIN MODEL YEAR 2010 THROUGH 2013 PAYSTAR, WORKSTAR, TRANSTAR, AND PROSTAR, AND MODEL YEAR 2012 AND 2013 LONESTAR COMMERCIAL TRUCKS MANUFACTURED FROM JUNE 1, 2009, THROUGH APRIL 4, 2012, EQUIPPED WITH A MAXXFORCE 11 OR 13 ENGINE (FEATURE CODE 12UXJ OR 12UXH) AND WITH BOSCH A... Read more

Consequence

AN ELECTRICAL SHORT MAY CAUSE A VEHICLE FIRE POSSIBLY RESULTING IN PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH.

Remedy

NAVISTAR WILL INSTALL A STANDOFF BRACKET AND IMPROVE HARNESS ROUTING TO BETTER ROUTE THE ALTERNATOR WIRES AWAY FROM THE POWER STEERING HOSE. THE SAFETY RECALL BEGAN ON JULY 16, 2012. OWNERS MAY CONTACT NAVISTAR AT 1-800-448-7825.

19,264 vehicles affected

Manufacturer: NAVISTAR, INC

SERVICE BRAKES, AIR:SUPPLY:CHECK VALVE

Defect Description

NAVISTAR IS RECALLING CERTAIN MODEL YEAR 2012-2013 IC BUS CE-C, HC, AND INTERNATIONAL 9400 AND CERTAIN MODEL YEAR 2011 THROUGH 2013 INTERNATIONAL DURASTAR, PAYSTAR, WORKSTAR, TRANSTAR, LONESTAR, PROSTAR, 9200, AND 9800, AND CERTAIN MODEL YEAR 2013 INTERNATIONAL 9900, VEHICLES, MANUFACTURED FROM DEC... Read more

Consequence

UNEXPECTED CONTINUOUS BRAKE APPLICATION CAN CAUSE THE BRAKES TO OVERHEAT AND LEAD TO A FIRE. UNEXPECTED CONTINUOUS BRAKE APPLICATION CAN CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. ALSO, THE BRAKES MAY BE APPLIED WITHOUT ILLUMINATING THE BRAKE LIGHTS, FAILING ... Read more

Remedy

NAVISTAR WILL NOTIFY OWNERS, AND DEALERS WILL PROVIDE A TEMPORARY REPAIR UNTIL BENDIX DEVELOPS A PERMANENT REMEDY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 10, 2012. OWNERS MAY CONTACT NAVISTAR AT 1-800-448-7825.

17,867 vehicles affected

Manufacturer: NAVISTAR, INC

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Defect Description

NAVISTAR IS RECALLING CERTAIN MODEL YEAR 2010-2012 PAYSTAR, WORKSTAR, TRANSTAR, AND PROSTAR COMMERCIAL TRUCKS MANUFACTURED FROM JUNE 1, 2009, THROUGH MAY 31, 2011, EQUIPPED WITH A MAXXFORCE 11 OR 13 ENGINE (FEATURE CODE 12UXJ OR 12UXH) AND WITH ALTERNATOR FEATURE CODE 08GGN, 08GGR, 08 GHG, OR 08GHH... Read more

Consequence

AN ELECTRICAL SHORT MAY CAUSE A VEHICLE FIRE POSSIBLY RESULTING IN PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH.

Remedy

NAVISTAR WILL INSTALL A BRACKET TO ROUTE THE WIRES AWAY FROM THE POWER STEERING HOSE. NAVISTAR DID NOT PROVIDE AN EXPECTED START DATE FOR THE RECALL, BUT AN INTERIM NOTICE WILL BE MAILED TO OWNERS IF PARTS WILL NOT BE AVAILABLE UNTIL AFTER OCTOBER 14, 2011. OWNERS MAY CONTACT NAVISTAR AT 1-800-448... Read more

5,663 vehicles affected

Manufacturer: NAVISTAR, INC

SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE

Defect Description

NAVISTAR IS RECALL CERTAIN MODEL YEAR 2011 AND 2012 INTERNATIONAL DURASTAR, PAYSTAR, WORKSTAR, TRANSTAR, LONESTAR AND PROSTAR COMMERCIAL TRUCKS MANUFACTURED FROM NOVEMBER 5, 2010, THROUGH MARCH 10, 2011, FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 121, "AIR BRAKE SYSTEMS (A... Read more

Consequence

AN INOPERABLE TRAILER ABS FAULT INDICATOR MAY PREVENT THE DRIVER FROM BEING AWARE OF A TRAILER ABS FAULT CONDITION THEREBY POSSIBLY INCREASING THE RISK OF A CRASH POTENTIALLY RESULTING IN PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH.

Remedy

NAVISTAR WILL NOTIFY OWNERS. DEALERS WILL REPROGRAM OR REPLACE THE BRAKE SYSTEM ELECTRONIC CONTROL UNIT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 12, 2011. OWNERS MAY CONTACT NAVISTAR AT 1-800-448-7825.

2,543 vehicles affected

Manufacturer: NAVISTAR, INC

POWER TRAIN:DRIVELINE:CENTER SUPPORT BEARING

Defect Description

NAVISTAR IS RECALLING CERTAIN MODEL YEAR 2011 INTERNATIONAL PROSTAR COMMERCIAL TRUCKS MANUFACTURED FROM SEPTEMBER 22, 2010, THROUGH DECEMBER 3, 2010, EQUIPPED WITH DRIVELINE FEATURE CODE 06WAK. THE RUBBER ISOLATOR MATERIAL THAT HOLDS THE DRIVELINE CENTER BEARING IN THE MOUNTING BRACKET MAY DETERIOR... Read more

Consequence

DRIVELINE SEPARATION MAY CAUSE A CRASH POSSIBLY RESULTING IN PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH.

Remedy

NAVISTAR WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE CENTER BEARING AND ITS MOUNTING HARDWARE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 27, 2011. OWNERS MAY CONTACT NAVISTAR AT 1-800-448-7825.

421 vehicles affected

Manufacturer: NAVISTAR, INC

VISIBILITY:REAR WINDOW WIPER/WASHER:LINKAGES

Defect Description

NAVISTAR IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 INTERNATIONAL PROSTAR AND LONESTAR HEAVY TRUCKS MANUFACTURED FROM JANUARY 2, 2007 THROUGH JUNE 1, 2010. THE PASSENGER SIDE WINDSHIELD WIPER LINKAGE ROD MAY SEPARATE FROM EITHER THE WIPER DRIVE ARM OR PASSENGER SIDE PIVOT ASSEMBLY.

Consequence

WHEN THE LINKAGE SEPARATES, THE PASSENGER SIDE WIPER ARM WILL NO LONGER OPERATE WHICH COULD LEAD TO REDUCED DRIVER VISIBILITY, INCREASING THE RISK OF A CRASH.

Remedy

NAVISTAR WILL NOTIFY OWNERS AND INTERNATIONAL DEALERS WILL REPLACE THE WINDSHIELD WIPER LINKAGE ASSEMBLY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT DECEMBER 17, 2010. OWNERS MAY CONTACT NAVISTAR AT 1-800-448-7825.

39,544 vehicles affected

Manufacturer: NAVISTAR, INC

STEERING:GEAR BOX:SHAFT PITMAN

Defect Description

NAVISTAR IS RECALLING CERTAIN MODEL YEAR 2010 AND 2011 INTERNATIONAL 4300M, 8600, LONESTAR AND PROSTAR BRAND TRUCKS MANUFACTURED FROM MAY 6, 2009 THROUGH MAY 25, 2010. THE FASTENER THAT CLAMPS THE PITMAN ARM TO THE STEERING GEAR SHAFT MAY HAVE BEEN UNDERTORQUED UPON ASSEMBLY. AN UNDER TORQUE CONDI... Read more

Consequence

A REDUCTION OF STEERING CONTROL INCREASES THE RISK OF A CRASH.

Remedy

NAVISTAR WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2010. OWNERS MAY CONTACT NAVISTAR AT 1-800-448-7825.

1,220 vehicles affected

Manufacturer: NAVISTAR, INC

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Defect Description

NAVISTAR HAS NOTIFIED NHTSA OF A DEFECT ON CERTAIN MODEL YEAR 2008-2011 INTERNATIONAL TRUCKS EQUIPPED WITH AN OPTIONAL JUMP START STUD. CORROSION AT THE BASE OF THE STUD MAY CAUSE AN ELECTRICAL SHORT BETWEEN THE STUD AND BATTERY BOX.

Consequence

AN ELECTRICAL SHORT MAY CAUSE A VEHICLE FIRE.

Remedy

A FINAL REMEDY HAS BEEN ESTABLISHED. NAVISTAR WILL NOTIFY OWNERS, AND DEALERS WILL REPAIR THE VEHICLES BY INSTALLING A NEW JUMP START STUD. REPAIRS WILL BE PREFORMED FREE OF CHARGE. AN INTERIM ACTION WILL INVOLVE THE REMOVAL OF THE JUMP START STUD AND THE CONNECTING CABLE. THE SAFETY RECALL BEGA... Read more

29,460 vehicles affected

Manufacturer: NAVISTAR, INC

Complaint Statistics

6 total complaints

Top Reported Components

Component	Complaints
WHEELS:LUGS/NUTS/BOLTS/STUDS	1
VEHICLE SPEED CONTROL	1
TRACTION CONTROL SYSTEM	1
ENGINE	1
SERVICE BRAKES, AIR	1
SUSPENSION	1

Incident date: Mar 1, 2011

The contact owns a 2011 International Prostar. The contact stated while driving at various speeds, the vehicle became very unstable and difficult to control. The contact stated that the failure mostly occurred while driving on poorly paved roads. The contact stated that the failure was due to improp... Read more

Incident date: Mar 1, 2011

Incident date: Jul 6, 2016

PURCHASED A USED PROSTAR FROM INTERNATIONAL AND IT HAS BEEN A LEMON. INTERNATIONAL KNOWINGLY SOLD THIS TRUCK WITH THE ENGINE, EXHAUST SYSTEM DEFAULT. EGR AND EGR COOLING SYSTEM CONTINUE TO BREAK DOWN WHEN IN OPERATION CAUSING THE TRUCK TO SHUT DOWN WHILE IN OPERATION AND LEAKING FUMES INTO THE CAB. ... Read more

Incident date: Oct 1, 2011

WHILE DRIVING AT INTERSTATE HIGHWAY SPEEDS, CONTACT WITH HIGHWAY EDGE RUMBLE STRIPS MAY CAUSE THE VEHICLE TRACTION CONTROL SYSTEM TO ACTIVATE AND CAUSE LOSS OF CONTROL AND/OR STABILITY OF THE VEHICLE. *TR

Incident date: Oct 1, 2011

Incident date: Apr 5, 2011

2011 INTERNATIONAL PRO STAR , UNIT 1 WAS TRAVELING EASTBOUND ON THE OHIO TURNPIKE IN THE RIGHT DRIVING LANE WHEN REAR PASSENGER TRAILER TIRE CAME OFF THE WHEEL HUB. *BF THE MECHANIC FAILED TO TIGHTEN THE LUG NUTS ON THE TRAILER TIRES FROM THE LAST TIRE SERVICE. (OHIO TRAFFIC CRASH REPORT # 10-0... Read more

Technical Service Bulletins, 2011 INTERNATIONAL PROSTAR

614 manufacturer communications from 315 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	75
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	56
060000 ENGINE AND ENGINE COOLING	49
356000 EQUIPMENT ADAPTIVE/MOBILITY	37
350000 EQUIPMENT	34
060000 ENGINE (PWS)	33
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	21
118000 ELECTRICAL SYSTEM:SOFTWARE	17

040000 SERVICE BRAKES, AIR

This document is to guide users to eliminate brake pedal rattle noise.

110000 ELECTRICAL SYSTEM

This document covers battery diagnostics, maintenance and storage requirement.

060000 ENGINE AND ENGINE COOLING

This document details the procedure that must be followed to ensure proper alternator troubleshooting.

110000 ELECTRICAL SYSTEM

Starter Diagnostics and warranty claim procedure; all engines EXCLUDING Cummins ISB engine with Allison transmission or PSI engine.

060000 ENGINE AND ENGINE COOLING

Starter Diagnostics and warranty claim procedure; all engines EXCLUDING Cummins ISB engine with Allison transmission or PSI engine.

020000 SUSPENSION

Suggested alignment target values when performing a vehicle axle alignment.

010000 STEERING

Suggested alignment target values when performing a vehicle axle alignment.

110000 ELECTRICAL SYSTEM

J1939 Data Link Source Address Information

060000 ENGINE AND ENGINE COOLING

Rebuilding Cylinder Heads on Certain MaxxForce 11/13, N13, and A26 engines; 2010 to present.

020000 SUSPENSION

Diagnosis of chassis wander complaints.

010000 STEERING

Diagnosis of chassis wander complaints.

030000 BRAKES (PWS)

General Wheel Speed Sensor Troubleshooting

060000 ENGINE AND ENGINE COOLING

How to request a horsepower quote; all International and Cummins engines

110000 ELECTRICAL SYSTEM

J1939 Data Link Source Address Information

110000 ELECTRICAL SYSTEM

J1939 Data Link Troubleshooting

060000 ENGINE AND ENGINE COOLING

Snap-On torque wrench requirement for all big bore engine connecting rod bolts; A26, MaxxForce 13, N13 engines

060000 ENGINE AND ENGINE COOLING

New air compressor incorporates an oil feed dowel O-ring. Only models equipped with 2010 and newer MaxxForce 11/13 engines, all N13, and A26 engines

040000 SERVICE BRAKES, AIR

New air compressor incorporates an oil feed dowel O-ring. Only models equipped with 2010 and newer MaxxForce 11/13 engines, all N13, and A26 engines

060000 ENGINE AND ENGINE COOLING

New Air compressor Incorporates an oil feed dowel O-ring; only models built with MaxxForce 11/13, N13, or A26 Engines

040000 SERVICE BRAKES, AIR

New Air compressor Incorporates an oil feed dowel O-ring; only models built with MaxxForce 11/13, N13, or A26 Engines

110000 ELECTRICAL SYSTEM

Starter diagnostics and warranty claim procedure for all engines and all chassis EXCLUDING vehicles equipped with PSI engines or Cummins ISB engine with Allison transmissions

060000 ENGINE AND ENGINE COOLING

Starter diagnostics and warranty claim procedure for all engines and all chassis EXCLUDING vehicles equipped with PSI engines or Cummins ISB engine with Allison transmissions

060000 ENGINE AND ENGINE COOLING

Rebuilding cylinder heads on certain EPA 2010 MaxxForce 11/13, N13, and A26 Engines

060000 ENGINE AND ENGINE COOLING

Rebuilding Cylinder Heads on Certain International MaxxForce 11/13 engines and all International N13 and A26 engines

110000 ELECTRICAL SYSTEM

J1939 Data link source address information

060000 ENGINE AND ENGINE COOLING

Turbocharger oil supply tube retrofit; only models with 2010 emissions MaxxForce 11 and 13 engines and N13 engines

060000 ENGINE AND ENGINE COOLING

Pico Scope CCOS (Crankcase Separator Test)

110000 ELECTRICAL SYSTEM

PicoScope Test 5V & 12V Intermittent Open and Short circuit diagnostics

060000 ENGINE AND ENGINE COOLING

PicoScope Test One Channel RCT

110000 ELECTRICAL SYSTEM

PicoScope Wheel Speed Sensor Test

110000 ELECTRICAL SYSTEM

PicoScope Test - Battery Loss of Charge - Parasitic Draw Test

110000 ELECTRICAL SYSTEM

PicoScope Test Resistance and Ohmmeter

110000 ELECTRICAL SYSTEM

PicoScope Test for Datalink (CAN) Health Shorts & opens

160000 STRUCTURE

Primer recommendation for matching textured panels to smooth panels for field repairs

162200 STRUCTURE:BODY:BUMPERS

Textured surfaces on painted plastic bumpers, chassis side skirts, and fender extendtions

160000 STRUCTURE

Cab water leak troubleshooting tips; HX with steel cab only

120000 EXTERIOR LIGHTING

Cab water leak troubleshooting tips; HX with steel cab only

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Calculating pulses per mile (speedometer setting); only models equipped with International engines

110000 ELECTRICAL SYSTEM

Calculating pulses per mile (speedometer setting); only models equipped with International engines

350000 EQUIPMENT

J1939 Data Link Source Address Information

110000 ELECTRICAL SYSTEM

J1939 Data Link Source Address Information

350000 EQUIPMENT

ECM Calibration for DPF Replacement; Applies to MaxxForce Engines

060000 ENGINE AND ENGINE COOLING

ECM Calibration for DPF Replacement; Applies to MaxxForce Engines

080000 FUEL SYSTEM, DIESEL

High Pressure Fuel Pump external leaks from weep hole. only trucks with 2010 MaxxForce 11/13L, all N13, or A26 engines

060000 ENGINE AND ENGINE COOLING

High Pressure Fuel Pump external leaks from weep hole. only trucks with 2010 MaxxForce 11/13L, all N13, or A26 engines

010000 STEERING

Power Steering Diagnostics Flow / Pressure Specifications For Power Steering Gears and Power Steering Pumps

110000 ELECTRICAL SYSTEM

J1939 Data Link Troubleshooting

356000 EQUIPMENT ADAPTIVE/MOBILITY

Engine Oil Capacities. All International electronic engines 1994 to present and Cummins ISB, ISM, or ISX engines

060000 ENGINE AND ENGINE COOLING

Engine Oil Capacities. All International electronic engines 1994 to present and Cummins ISB, ISM, or ISX engines

356000 EQUIPMENT ADAPTIVE/MOBILITY

Oil leaks at the Bottom of the Oil Filter Module; Only International A26, N13, or 2010 and newer 11 and 13 engines

350000 EQUIPMENT

Oil leaks at the Bottom of the Oil Filter Module; Only International A26, N13, or 2010 and newer 11 and 13 engines

060000 ENGINE AND ENGINE COOLING

Oil leaks at the Bottom of the Oil Filter Module; Only International A26, N13, or 2010 and newer 11 and 13 engines

160000 STRUCTURE

Cab water leak troubleshooting tips

040000 SERVICE BRAKES, AIR

General wheel speed sensor troubleshooting

030000 SERVICE BRAKES, HYDRAULIC

General wheel speed sensor troubleshooting

060000 ENGINE AND ENGINE COOLING

Aftertreatment Clamp Corrosion; Single Can Aftertreatment Systems

010000 STEERING

Steering Shake, Shimmy, Shudder, Wobble, Steering Vibration; only models built with 14K weight rated axles or lower

180000 VEHICLE SPEED CONTROL

A26, N13, and 2010 EPA MaxxForce 11 and 13 engine Auxiliary Programable Parameters

060000 ENGINE AND ENGINE COOLING

A26, N13, and 2010 EPA MaxxForce 11 and 13 engine Auxiliary Programable Parameters

020000 SUSPENSION

Suggested alignment target values when performing a vehicle axle alignment

356000 EQUIPMENT ADAPTIVE/MOBILITY

ECM Calibration for DPF Replacement; only trucks and busses built with 2007- 2009 MaxxForce DT/9/10. 2010-2012 MaxxForce DT/9/10, 2007-2009 MaxxForce V8, 2008-2009 MaxxForce 11/13 engines

060000 ENGINE AND ENGINE COOLING

ECM Calibration for DPF Replacement; only trucks and busses built with 2007- 2009 MaxxForce DT/9/10. 2010-2012 MaxxForce DT/9/10, 2007-2009 MaxxForce V8, 2008-2009 MaxxForce 11/13 engines

356000 EQUIPMENT ADAPTIVE/MOBILITY

Cab Lean Concern

350000 EQUIPMENT

Cab Lean Concern

160000 STRUCTURE

Cab Lean Concern

060000 ENGINE (PWS)

Driveline Information Center and Troubleshooting Procedures

350000 EQUIPMENT

Driveline Information Center and Troubleshooting Procedures

060000 ENGINE (PWS)

Repair Procedures for Vehicles Struck by Lightning

110000 ELECTRICAL SYSTEM

Repair Procedures for Vehicles Struck by Lightning

100000 POWER TRAIN

Repair Procedures for Vehicles Struck by Lightning

118000 ELECTRICAL SYSTEM:SOFTWARE

Ambient Air Temperature (AAT) Sensor Faults/Location/Diagnostics

350000 EQUIPMENT

Ambient Air Temperature (AAT) Sensor Faults/Location/Diagnostics

110000 ELECTRICAL SYSTEM

Ambient Air Temperature (AAT) Sensor Faults/Location/Diagnostics

060000 ENGINE AND ENGINE COOLING

Ambient Air Temperature (AAT) Sensor Faults/Location/Diagnostics

060000 ENGINE AND ENGINE COOLING

MaxxForce 15L Engine Oil Leaks; an aid in repairing engine oil leaks on the MaxxForce 15L engine.

060000 ENGINE AND ENGINE COOLING

Cab Odor Service Plan Information; only models equipped with EPA 2010 or later MaxxForce 11 or MaxxForce 13 engines

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

A/C Refrigerant and Oil Capacities

980000 UNKNOWN OR OTHER

Cleaning and Disinfecting Trucks and Buses

150000 SEAT BELTS

Cleaning and Disinfecting Trucks and Buses

170000 LATCHES/LOCKS/LINKAGES

Cleaning and Disinfecting Trucks and Buses

350000 EQUIPMENT

Cleaning and Disinfecting Trucks and Buses

220000 SEATS

Cleaning and Disinfecting Trucks and Buses

110000 ELECTRICAL SYSTEM

J1939 Data Link Troubleshooting

030000 SERVICE BRAKES, HYDRAULIC

Bendix EC80 Blank Module Replacement Program; This document will guide the user through selecting the correct ABS module when it has been determined a replacement is needed. Only Models with EC-80 ABS Controller

110000 ELECTRICAL SYSTEM

MaxxPower No Idle Battery-Powered A/C System Diagnostic Guide; Only sleeper cab models with feature code 16UZL

060000 ENGINE AND ENGINE COOLING

Stand Alone Real Time (SART) Module Diagnostics. Only 2010 and later models equipped with MaxxForceA? 11/13/15 engines or N13 with feature 0508051

110000 ELECTRICAL SYSTEM

Driver Information Display (VIS/DID) screen fails to boot up.

350000 EQUIPMENT

Driver Information Display (VIS/DID) screen fails to boot up.

080000 FUEL SYSTEM, DIESEL

LT / ProStar Fuel Tank Unable to Fill; only sleeper models

010000 STEERING

Steering Shake, Shimmy, Shudder, Steering Vibration. Only models with14k front weight rated axles and below

060000 ENGINE AND ENGINE COOLING

Oil Capacities; All Electronic International Engines 1994 - Present. Cummins ISB, ISM & ISX

020000 SUSPENSION

Suspension Lean Diagnostics; All models

060000 ENGINE AND ENGINE COOLING

2010 MaxxForce 15 Coolant Control Valve Retrofit; Only truck models built with 2010 MaxxForce 15 engine

110000 ELECTRICAL SYSTEM

J1939 Data Link Source Address Information

010000 STEERING

Suggested alignment target values when performing a vehicle axle alignment

020000 SUSPENSION

Suggested alignment target values when performing a vehicle axle alignment

110000 ELECTRICAL SYSTEM

The First Check to make when Troubleshooting any Body Controller or ESC Issue

010000 STEERING

Steering Shake, Shimmy, Shudder, or Steering Vibration; only with 14k front weight rated axles and below

131000 VISIBILITY:WINDSHIELD

Cab Water Leak Troubleshooting Tips; Excluding 9000i, PayStar(HX), CityStar, or LoadStar

162900 STRUCTURE:BODY:ROOF AND PILLARS

Cab Water Leak Troubleshooting Tips; Excluding 9000i, PayStar(HX), CityStar, or LoadStar

Showing 100 of 614 bulletins.

NHTSA Safety Investigations, INTERNATIONAL PROSTAR

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2012

Accelerator Pedal Fails to Return

The Office of Defects Investigations (ODI) opened Preliminary Evaluation (PE15-013) on 2012-2013 model year (MY) Navistar Prostar vehicles for throttle pedals failing to return to the idle position after being depressed.EWR field reports supplied by Navistar describe the non-returning throttle pedal... s as preventing the engine brake from activating and elevated engine speed making it difficult to stop the vehicle.ODI contacted complainants who alleged the accelerator pedal didn?t return to the idle position.Some drivers indicated they were annoyed, while others stated that at idle they were able to keep the vehicle stopped but need to apply more pressure to the brake pedal.Some consumers indicated that the engine speed was so high with a manual transmission that the engine-brake would not work, while other stated they were able to pull the accelerator pedal back from underneath with their foot and bring the engine speed back to normal.In Navistar?s response to an ODI information request letter, they made ODI aware of 24 consumer complaints concerning non-returning pedals, mostly on manual transmission vehicles.There were no crashes, property damage, injuries or fatalities reported.Navistar identified 1,233 warranty clams related to all accelerator pedal issues, with 70.3% of these claims were on manual transmission vehicles.Navistar informed ODI that they became aware of an unauthorized part change to the throttle control unit assembly (manufactured by Williams Controls) from April 2012 to March 2013.This unauthorized change was corrected and all vehicles were being retrofitted with the new/original designed part.The design of the subject vehicle throttle pedal is a solid-state rotary position sensor device, which transfers voltage based on shaft rotation in either direction from a reference angle.Shaft rotation is obtained by the driver stepping on the accelerator pedal or allowing the pedal to return back to closed throttle (CT) position.Navistar has described how the throttle does not return completely to the CT position due to stack up tolerance issues and backlash in the pinion/lever arm gear set.The accelerator pedal sensor stator can move slightly on the mounting bracket if the accelerator pedal is pushed with extra force.On two separate occasions an ODI investigator drove several of the subject vehicles.The vehicles that had a high idle with automatic transmissions were reasonable to stop even at the elevated engine speeds.Due to the architecture of an automatic transmission, the engine speeds never got high enough to demonstrate a safety related defect while being driven by the ODI investigator.However, the manual transmission vehicles showed a propensity to increase engine speeds in excess of 2,300 RPM?s while the vehicle was at rest.This condition occurs when the clutch is depressed the engine can rise to the elevated governed RPM, resulting in difficulty selecting gears while shifting.In the condition of a loaded vehicle going down a long grade, the inability to down shift could cause difficulty in maintaining or reducing vehicle speed with just the service brakes.Navistar recognizes the pedal issue as a safety related defect and is preforming Safety Recall 15V-776.The recall will only address vehicles with the manual transmission.ODI believes the manual transmission population exhibits a failure mechanism that represents a safety defect and the automatic supplied transmissions vehicles are drivable without similar consequence.The remedy involves recalibration of the engine Electronic Control Module (ECM) to eliminate the high idle condition caused by pedal housing tooling chanRead more

PE, Closed , Model Year: 2013

Headlight failures/fires

This investigation was opened based on a consumer complaint alleging a headlight fire on a MY 2013 International Prostar.A fire cause and origin report accompanied the complaint and placed the origin at the headlight assembly but did not confirm the first material ignited.The complainant reported tw... o injuries due to smoke inhalation by the driver and passenger as well as a broken ankle suffered by the passenger when they jumped out of the vehicle.During the investigation, ODI collected and reviewed subject and peer vehicle information related to the alleged defect.ODI selected model year 2012 and 2014 Navistar Prostar vehicles as peer vehicles.ODI sent an Information Request letter to Navistar in order to collect production, complaint, warranty, part sales, and design information.Navistar provided all requested information.A thorough review of available data revealed the only known complaint and injury event was the single complaint submitted to NHTSA.Navistar reported having received 250 warranty claims relative to the alleged defect on the subject vehicle.A detailed review of these claims indicated that single headlights failed sporadically over the life of the truck.No incidents were found to include simultaneous failure of both the left and right headlights.ODI also analyzed data for 39,687 peer MY 2012 and 2014 Prostar vehicles.Navistar used the same search criteria on the peer vehicles as the subject vehicles and identified 439 warranty claims. Again, no fires, injuries or simultaneous failures were identified.No design changes were reported for the headlights on subject vehicles.However, Navistar reported three design changes for the 2014 peer vehicles.One of the changes was to offer LED headlights.Another involved a changed in the headlight assembly supplier as a cost savings initiative, and the third was in response to warranty claims.All designs are interchangeable with the subject vehicles.Change 91885Z was put into vehicle production on November 4, 2013 and improved the headlight connections.The majority of warranty claims received reported the headlight failed as a result of the connection melting.This change was implemented to correct this issue.ODI surveyed five fleets and all reported they did not have repeat headlight failures with the new harness connectors.Navistar assessed the alleged fire reported to ODI.While the fire did originate in the headlight assembly area,Navistar does not believe it was due to the headlight harness or connections.Navistar believes it originated in the marker/turn signal harness or connection, which is also located in the headlight assembly.Pictures in the cause and origin report clearly show the headlight harness intact, which wouldn't be the case if it was the initial material ignited.This correlates with the driver's statement that the headlights weren't on at the time of failure as there would be no current in the headlight harness if the headlights were not illuminated.ODI does not dispute Navistar's assessment of the alleged defect and did not identify a trend of headlight failures or fires.There is redundancy when a single light fails and it is easily identified and remedied.Additionally, the Prostar features software to alert the driver when a headlight goes out and if properly equipped with satellite communication can simultaneously alert fleet management.This investigation is closed as further use of agency resources does not appear warranted.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.The agency reserves the right to take further action if warraRead more

EQ, Closed , Model Year: 2012

Brake S-Cam Tube Bracket Failure

BACKGROUNDIn a letter dated January 15, 2012, Navistar, Inc. (Navistar) notified the NHTSA that it had decided a defect exists in certain Model Year 2012 and 2013 International brand ProStar and TranStar commercial trucks, manufactured from August 1, 2011 through June 12, 2012, and equipped with bra... ke S-Cam tube bracket assemblies.The brake S-Cam tube bracket assembly on the steering axle may exhibit fractures between the wing bracket and the tube steel when mounted.According to Navistars filing, fractures between the wing bracket and the tube steel may result in an inoperative brake on the affected wheel end resulting in an unexpected pull condition during braking application or an unexpected increase in stopping distance.Either result may increase the risk of a vehicle crash.NHTSA assigned recall number 12V-546 to this matter.On May 28, 2013, the Recall Management Division (RMD) opened this Equipment Query Investigation in order to write to the company that supplied Navistar with these brake S-cam tube bracket assemblies, to notify the supplier of this defect, and to ensure thorough safety recalls are conducted where appropriate.An Information Request (IR) letter was sent to Meritor, Inc. (Meritor) on May 31, 2013 requesting: a list of original equipment vehicle manufacturers and after-market customers that purchased the affected brakes; the name, address and phone number of a contact for each customer; the quantity sold; the dates shipped; and, a defect report.MERITOR RESPONSEIn a letter dated June 13, 2013, Meritor responded to the IR letter and reported that based on its review of the data and information on the brake S-cam tube bracket assemblies, it did not believe these brake assemblies contain a safety related defect.Meritor investigated returned components and determined that fractures in the brake S-Cam tube bracket assemblies resulted from vehicle front-end system vibration; and, there were no defects in the design, material or manufacture of the returned components.Accordingly, Meritor stated that it will not file a defect report or conduct a recall of any equipment.However, as requested by RMD, Meritor provided a purchaser list identifying Navistar as the only purchaser of these brake S-Cam tube bracket assemblies. RECALL MANAGEMENT DIVISION ACTION All vehicle and replacement equipment manufacturers have been identified and have either filed a recall report and are conducting a recall, or have provided a response explaining why they do not believe the products they manufactured are defective.Accordingly, this equipment query is closed.Read more

INTERNATIONAL PROSTAR - All Years Overview

Complete safety history for the INTERNATIONAL PROSTAR across all model years (2002, 2022).

131 Total Recalls

54 Total Complaints

3 Investigations

3 Reported Crashes

4 Reported Fires

0 Reported Deaths

INTERNATIONAL PROSTAR - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2022	1	0	View
2019	3	0	View
2018	6	0	View
2017	9	1	View
2016	8	0	View
2015	7	0	View
2014	10	5	View
2013	18	15	View
2012	18	10	View
2011 (current)	15	6
2010	10	11	View
2009	9	4	View
2008	9	2	View
2007	3	0	View
2006	1	0	View
2005	1	0	View
2004	1	0	View
2003	1	0	View
2002	1	0	View

Other INTERNATIONAL Models

Model	Recalls	Complaints
LONESTAR	154	9	View
LT	151	28	View
MV	144	8	View
DURASTAR	98	6	View
HV	95	1	View
HX	95	0	View
RH	85	2	View
WORKSTAR	82	1	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2011 INTERNATIONAL PROSTAR

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2011 INTERNATIONAL PROSTAR

Most Affected Components

NHTSA Safety Investigations, INTERNATIONAL PROSTAR

INTERNATIONAL PROSTAR - All Years Overview

INTERNATIONAL PROSTAR - Year by Year

Other INTERNATIONAL Models