2013 FORD C-MAX HYBRID

3 recalls, 179 complaints - 68 TSBs

ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Th... Read more

Consequence

Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.

Remedy

Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.

23,000 vehicles affected

Manufacturer: Ford Motor Company

STRUCTURE

Defect Description

Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to ... Read more

Consequence

In the event of a crash, an occupant could be at an increased risk of an injury.

Remedy

Ford will notify owners, and dealers will install energy absorbers between the headliner and the roof. The recall began on August 5, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C02.

33,021 vehicles affected

Manufacturer: Ford Motor Company

LATCHES/LOCKS/LINKAGES

Defect Description

Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the chil... Read more

Consequence

The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.

Remedy

Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

5,675 vehicles affected

Manufacturer: Ford Motor Company

Complaint Statistics

179 total complaints 12 crashes 9 injuries

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	45
ENGINE	16
STEERING	14
POWER TRAIN	13
STRUCTURE:BODY	9
UNKNOWN OR OTHER	8
SERVICE BRAKES	8
LATCHES/LOCKS/LINKAGES	8
FUEL/PROPULSION SYSTEM	7
AIR BAGS	6

Incident date: Feb 16, 2026

I am reporting a safety concern involving a 2018 Dodge Journey SE (VIN: [XXX] ) related to a failure in the vehicle’s emissions control system, specifically the catalytic converter and oxygen sensors. On January 13, 2026, the vehicle began producing a strong sulfur or “rotten egg” odor while d... Read more

Incident date: Feb 23, 2026

The contact owns a 2025 Nissan Rogue. The contact stated while attempting to start the vehicle, the vehicle failed to start and became inoperable. The contact attempted to tow the vehicle to the dealer; however, the gear shifter failed to shift into neutral(N). The vehicle was not towed to the deale... Read more

Incident date: May 15, 2025

Over-the-air firmware update that caused an in-motion shutdown while driving. various dash lights came on, shift to park indicator flashed, loss power, steering wheel stiffened up to the point it wouldn't move. There were no warnings before it went haywire. My family's safety was at risk as we were ... Read more

Incident date: Jul 26, 2025

Dear - NHTSA Vehicle Safety Division, I am writing to formally document my ongoing concern regarding a faulty Anti-lock Braking System (ABS) module in my Honda vehicle, which I believe poses a serious safety risk. Despite contacting Honda Corporation on four separate occasions to address this issue,... Read more

Incident date: Jul 26, 2025

Incident date: Oct 31, 2024

My Mercedes EQS 580 Sedan has had numerous "phantom" braking issues since purchase on [XXX]. While driving on Interstate the vehicle has hard braked multiple times like it was sensing an imminent collision though no collision was imminent. This puts the lives of other motorists and myself in danger.... Read more

Incident date: Oct 31, 2024

Alfa Romeo Giulia (and Stelvio) models have an exposed powertrain ground strap under the vehicle body. Because of the exposed position of the ground strap it is prone to corrosion which causes the fine wire braid of the ground strap to become brittle and break. Breaking of the strands of wire is f... Read more

Incident date: May 1, 2024

The contact owns a 2016 Lexus GX460. The contact stated while driving 10 MPH and attempting to make a right turn into the garage, the brake pedal was depressed; however, the vehicle failed to respond and crashed into the garage wall. The vehicle was towed to an Auto Body Shop by the Insurance Compan... Read more

Incident date: Oct 9, 2024

My 2018 Mazda CX-5 Touring has been experiencing problems with the multimedia display for over a year now. At random times the multimedia display cycle through all the menu options (radio stations, navigation, maintenance system, etc) on its own. Makes unwanted phone calls, changes radio settings, a... Read more

Incident date: Oct 9, 2024

In August 2024, while driving at around 35 mph, several unknown warning lights illuminated. The background was red and had white writing. The only word I got to see was "Master" something. It flashed so quickly I couldn't read it. The car lost speed like it was about to stall simultaneously. A week... Read more

Incident date: Oct 9, 2024

Safety Recall Notice 24S02 / NHTSA Recall 24V031 for my 2017 Explorer was done in January 2024 and I received the letter in February 2024. The parts still aren't available after 9 months which is unacceptable. I am now having to use long strips of duct tape on my windshield to hold these loose parts... Read more

Incident date: Sep 9, 2024

The contact owns a 2004 Toyota Tundra. The contact stated that while the vehicle was parked, the contact became aware that the sub frame underneath the vehicle was rusted. The contact was concerned that the sub frame could collapse. The vehicle was taking to the dealer to be inspected. The contact w... Read more

Incident date: Aug 1, 2022

The contact owns a 2013 Ford C-MAX Hybrid. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle wa... Read more

Incident date: Jun 8, 2022

The contact owns a 2013 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) and 20V331000 (Latches, Locks, and Linkages) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amo... Read more

Incident date: Jun 8, 2022

Incident date: Dec 15, 2015

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds a grinding noise was heard with the check engine warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed with a defective passenger’s side rear wheel bearing. T... Read more

Incident date: Mar 1, 2022

The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving 20 MPH, the vehicle started making an abnormal sound. After exceeding 20 MPH, the abnormal sound stopped. There was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with ... Read more

Incident date: Jun 3, 2022

The contact owns a 2013 Ford C-Max Hybrid. The vehicle previously had the passenger's side front door latch replaced by an independent mechanic; however, the failure recurred. The contact stated that the front driver's and passenger's side front door latches were inoperable. The vehicle was not diag... Read more

Incident date: Mar 10, 2022

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the rear doors had seized and failed to open. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the doors were ... Read more

Incident date: Dec 1, 2021

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the small battery in the vehicle had malfunctioned on several occasions and the vehicle could not be started. The contact indicated that the battery had been replaced by the dealer on at least 5 separate occasions. The cause of the f... Read more

Incident date: Oct 1, 2020

The contact owns a 2013 Ford C-MAX Hybrid. The contact stated that on several occasions, the vehicle failed to start up or unlock due to a defective battery. The contact had the vehicle towed to the dealer several times to have her battery replaced or her software updated; however, the failure persi... Read more

Incident date: Aug 10, 2020

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds, the vehicle would shut-off without warning. Due to the failure, the contact had the vehicle towed to the dealer on three separate occasions for service. Each time the vehicle was towed to the dealer, ... Read more

Incident date: Aug 10, 2020

Incident date: May 6, 2021

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED WHILE DRIVING 5 MPH, THE REAR PASSENGER'S SIDE DOOR UNEXPECTEDLY OPENED. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES)... Read more

Incident date: Jan 23, 2020

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE RADIO OPERATIONAL AFTER THE VEHICLE WAS TURNED OFF CAUSING THE BATTERY TO DRAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RECALIBRATED THE RADIO FUSE HOWEVER, A YEAR LATER THE FAILURE RECURRED. THE MECHANIC THEN R... Read more

Incident date: Jul 21, 2020

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL AND VEHICLE BEGAN TO SHAKE WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE HESITATED TO ACCELERATE PROPERLY WITHOUT WARNING. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE... Read more

Incident date: Oct 30, 2019

TL* THE CONTACT OWNED A 2013 FORD C-MAX HYBRID. THE VEHICLE WAS BEING TOWED BY A 2009 ITASA WINNEBAGO MOTOR HOME. WHILE ACCELERATING FROM A STOP SIGN, THE FRONT END OF THE VEHICLE SEPARATED FROM THE FRAME. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. IT WAS DISCOVERED THAT THE FRONT END BOLT... Read more

Incident date: Nov 20, 2017

MY CAR HAS BEEN COMPLETELY ELECTRICALLY DEAD APPROXIMATELY 4 TIMES. WHEN IT IS FIXED IT EVENTUALLY HAPPENS AGAIN. I HAVE TO USE THE KEY IN THE KEY FOB TO OPEN THE CAR AND WHEN I PUSH THE START BUTTON IT DOESN'T START. THE BATTERIES IN THE KEY FOB ARE NOT DEAD. IT IS VERY WORRISOME TO NOT KNOW IF... Read more

Incident date: May 30, 2019

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE DRIVING AT ANY SPEED, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE NOISE INCREASED AND THE VEHICLE WAS TAKEN TO CONWAY FORD (843-365-5596, LOCATED AT 2393 HIGHWAY 501 W, CONWAY, SC 29526) WHERE IT WAS DIAGNOSED... Read more

Incident date: May 25, 2019

I BOUGHT THIS USED SUV ON MAY 14, 2019 WITH 87,420 MILES. IN THREE OCCASIONS THE DISPLAY ON THE DASHBOARD HAS SHOWN, WITH NO AUDIBLE SOUND, THE MESSAGE TO STOP THE VEHICLE. THE VEHICLE WILL THEN SHUT DOWN. ALL TIMES HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY. I NOTICED THAT THE AIR CONDITION SHUT I... Read more

Incident date: Apr 7, 2019

THE CAR SHUTS OFF WHILE I'M DRIVING WITH OUT ANY WARNING.

Incident date: Apr 7, 2019

THE CAR SHUTS OFF WHILE I'M DRIVING WITH OUT ANY WARNING.

Incident date: Mar 23, 2019

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION ASSEMBLY MODULE NEEDED TO BE REPLACED. THE CONTACT CALLED NORTH CENTRAL FORD AT 972-584-1338 (... Read more

Incident date: Feb 7, 2019

LIGHT CAME ON SAYING SERVICE POWER STEERING. ALMOST IMPOSSIBLE TO STEER IT. WAS TOLD BY THE FORD DEALER IT IS A $2,000.00 FIX. RESEARCH SHOWED ME THAT OTHER MODELS HAVE HAD THE SAME PROBLEM AND WERE LISTED AS A RECALL BUT THERE ISN'T ENOUGH DOCUMENTATION YET ON THE C-MAX'S TO WARRANT INCLUDING THEM... Read more

Incident date: Mar 16, 2019

I PURCHASED MY CAR USED FROM A DEALERSHIP IN APRIL OF 2016. I LEASED THE SAME MODEL PREVIOUSLY WITH NO PROBLEMS. I WENT OUT OF TOWN FOR AN EXTENDED TIME AND CAME BACK TO FIND THE BATTERY DEAD. I WAS SURPRISED, AS I OFTEN TRAVEL AND HAD NO PROBLEMS LIKE THIS WITH THE OTHER C-MAX. I CALLED A SERVI... Read more

Incident date: Mar 14, 2019

FOR SEVERAL MONTHS, AT STARTUP, POWER STEERING HAD A DELAY FOR A FEW SECONDS, THEN PERFORMED NORMALLY. YESTERDAY THE POWER STEERING WENT OUT AND STAYED OUT. ABOUT 10 SECONDS INTO THE FAILURE, RECEIVED AN ALERT TONE AND A "SERVICE STEERING SOON" MESSAGE. WITHOUT POWER STEERING THIS CAR IS MUCH HARDER... Read more

Incident date: Feb 11, 2019

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE DRIVING AT ANY SPEED, THE STEERING MADE A CLUNKING NOISE, STIFFENED, AND WOULD NOT TURN. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED AUTONATION FORD NORTH CANTON AT 330-238-3206 (LOCATED AT 5900 WHIPPLE AVE NW, NORTH CANTON, OH ... Read more

Incident date: Dec 29, 2018

THE AUDIO SYSTEM OF THE VEHICLE STOPPED WORKING - WILL NOT TURN ON, LINK TO PHONE, ETC. PERFORMED A HARD RESET OF THE AUDIO SYSTEM AND THE SYSTEM WORKED. NEXT DAY 12V BATTERY WAS DEAD. JUMPED STARTED THE CAR AND TOOK TO THE SHOP WHERE THE BATTERY WAS REPLACED (ORIGINAL BATTERY). SYSTEM WAS TESTE... Read more

Incident date: Nov 16, 2018

THE DRIVER'S SEAT BELT WILL NOT RETRACT PROPERLY. RESULTS IN EXTREME SLACK WHILE OPERATING THE VEHICLE. THE FAILURE MILEAGE WAS 78,600.

Incident date: Oct 22, 2018

I WENT TO OPEN THE HATCH OF MY 2013 FORD CMAX HYBRID AND THE LATCH COMPLETELY CAME OFF. IT WAS DANGLING BY THE LICENSE PLATE LIGHTS CORDS. I HAD TO PUT PACKING TAPE ON IT UNTIL I GOT HOME. I CALLED THE DEALER AND HE SAID TO BRING THE CAR IN. THERE IS NO REASON WHY THAT PART SHOULD HAVE CAME OFF WHEN... Read more

Incident date: Aug 22, 2018

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE THE VEHICLE WAS STATIONARY, THE BATTERY SAVER WARNING INDICATOR TURNED OFF AND THE FOLLOWING MESSAGE DISPLAYED ACROSS THE INSTRUMENT PANEL: "911 ASSIST IS DISABLED, CONTACT DEALER". IMMEDIATELY AFTERWARDS, THE SHIFTER INDICATOR DISPLAYED ON THE IN... Read more

Incident date: Aug 22, 2018

Incident date: Jun 18, 2018

CAR ELECTRONICS WILL NOT SHUT OFF. RADIO REMAINS ON CONTINUOUSLY, EVEN WITH KEYS REMOVED AND DOORS LOCKED. NO CHIMES TO INDICATE IF CAR IS ON/OFF. AT OTHER TIMES, CAR NAVIGATION AND ELECTRONIC SYSTEMS WILL FAIL. FAILURES AND NON-RESPONSE CAN HAPPEN WHILE IN MOTION. RADIO NOT TURNING OFF AFTER ENGINE... Read more

Incident date: Jun 18, 2018

Incident date: Jun 21, 2018

UPON STARTING MY CAR, I WAS AWARE THAT THERE WAS NO SOUNDS--NO AUDIO, INCLUDING WARNING BEEPS, GPS VOICE, RADIO, ETC. I WENT TO FORD SERVICE AND WAS TOLD IT WOULD REQUIRE TESTING NUMEROUS MODULES. IT WAS COSTLY, SO I OPTED NOT TO HAVE IT CHECKED. THE CAR WAS UNUSED AND IN MY GARAGE FOR TWO DAYS. O... Read more

Incident date: May 3, 2018

TWO MONTHS AGO THE SYNC WOULD NOT RESPOND. I WAS UNABLE TO MAKE OR RECEIVE CALLS, CHANGE THE VOLUME NOR TURN OFF THE RADIO. I TOOK IT TO THE DEALERSHIP. THEY SAID THERE IS SOMETHING WRONG WITH THE VEHICLE. TWO DAYS LATER I DROVE MY VEHICLE TO WORK, PARKED IT AND WENT INSIDE. AFTER MY SHIFT MY VEHICL... Read more

Showing 50 of 179 complaints.

Technical Service Bulletins, 2013 FORD C-MAX HYBRID

68 manufacturer communications from 44 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
060000 ENGINE (PWS)	6
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)	6
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY	6
118000 ELECTRICAL SYSTEM:SOFTWARE	6
350000 EQUIPMENT	6
356000 EQUIPMENT ADAPTIVE/MOBILITY	4
162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE	3
110000 ELECTRICAL SYSTEM	3

350000 EQUIPMENT

Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges includ

100000 POWER TRAIN

220000 SEATS

Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may

161100 STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

132000 VISIBILITY:GLASS, SIDE/REAR

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid

130000 VISIBILITY

118000 ELECTRICAL SYSTEM:SOFTWARE

THIS TSB CONTAINS AN OWNER LETTER. SEE DOCUMENT SEARCH BUTTON BELOW. BULLETIN INFORMATION INVOLVING 2013-2014 MODELYEAR C-MAX HYBRID ELECTRIC VEHICLES SOFTWARE UPDATE. SOME OF THE VEHICLES , CERTAIN ELECTRONIC CONTROL MODUES MAY NOT TIME

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROO

118000 ELECTRICAL SYSTEM:SOFTWARE

TSB CONTAINS OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. FORD 2013-2014 C-MAX HYBRID: CUSTOMER SATISFACTION PROGRAM REGARDING 12VOLT BATTERY TEST AND MODULE SOFTWARE UPDATE. *LJ

118000 ELECTRICAL SYSTEM:SOFTWARE

THIS TSB CONTAINS OWNERS LETTER. SEE DOCUMENT SEARCH BUTTON. FORD MY/FORD LINCOLN 2011-2014 MODEL YEAR VEHICLES EQUIPPED WITH SYNC AND MYFORD/MY LINCOLN TOUCH. WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE SOFTWARE AND HAR

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

FORD: AFTER FOUR WHEEL FLAT TOWING BEHIND RECREATIONAL VEHICLE, VEHICLE MAY EXPERIENCE DISCHARGED OF 12 VOLT BATTERY AND/OR SERVICE ADVANCE TRAC CLUSTER MESSAGE. MODEL 2013-14 C-MAX HYBRID OR ENERGI. *PE

356000 EQUIPMENT ADAPTIVE/MOBILITY

FORD: POTENTIAL DRIVING ISSUES OCCUR WHEN USING AFTERMARKET DEVICES FOR VEHICLES WITH SMART DATA LINK CONNECTOR (SDLC) AND TO CHECK FOR AFTERMARKET DEVICES AND DISCONNECT THEM FROM DATA LINK CONNECTORS AND RETEST FOR CODES PRIOR TO DIAGNOST

350000 EQUIPMENT

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON SOME VEHICLES, THE 12 VOLT BATTERY IS EXPERIENCE A DISCHARGE AND TO CORRECT THIS ISSUE, A SERVICE PROCEDURE HAS BEEN PROVIDED. MODEL 2013-14 C-MAX. *PE

060000 ENGINE (PWS)

FORD: AN INTERMITTENT NOISE IS HEARD MOSTLY AT SPECIFIC SPEEDS, RPM RANGES, AND VEHICLE LOADS, WHEN ENGINE IS RUNNING AND NOISE IS LOUD, LOW FREQUENCY, AND DRONING POWERTRAIN TYPE, WHILE DRIVING UP A GRADE OR HILL. MODEL 2013-14 C-MAX.

190000 TIRES

FORD: VEHICLE DRIFT LEFT AT LOW SPEED REGENERATIVE BRAKING AND TIRES NEED INSPECTING AND INFLATED FOR COLD PRESSURE CORRECTION, PER MANUAL. MODEL 2013-2014 C-MAX HYBRID, ENERGI. *PE

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

FORD: SOME MODEL VEHICLES MANUAL FOR POWERTRAIN CONTROL/EMISSION DIAGNOSTIC (PC/ED) HAS BEEN UPDATED REGARDING IMPROVED COOLING FAN CIRCUIT DUE TO A LACK OF AIR CONDITIONING, A MALFUNCTIONING INDICATOR LAMP (MIL) AND OVERHEATING.

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

030000 BRAKES (PWS)

FORD: VEHICLE DRIFT LEFT AT LOW SPEED REGENERATIVE BRAKING AND TIRES NEED INSPECTING AND INFLATED FOR COLD PRESSURE CORRECTION, PER MANUAL. MODEL 2013-2014 C-MAX HYBRID, ENERGI. *PE

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

FORD: THE TRANSMISSION MAKES A METAL ON METAL SCRAPING SOUND AND THE NOISE IS PRESENT, IN ALL GEAR RANGES, WHEN VEHICLE IS MOVING AND NOT PRESENT WHEN VEHICLE IS STATIONARY OR IN PARK. MODEL 2013 C-MAX, 2013-2014 FUSION.

118000 ELECTRICAL SYSTEM:SOFTWARE

LINCOLN/FORD: ON SOME VEHICLES, THE ILLUMINATION OF THE WRENCH LAMP AND/OR RED TRIANGLE LAMP, THE CHECK ENGINE LAMP IS ACCOMPANIED WITH VARIOUS DIAGNOSTIC TROUBLE CODES (DTCS) AND SERVICE PROCEDURES UPDATES. MODEL 2013 C-MAX, FUSION, MKZ.

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

356000 EQUIPMENT ADAPTIVE/MOBILITY

FORD: SOME VEHICLES MAY HAVE A BROKEN LATCH OR THE LATCH HOUSING IS CRACKED. MODEL 2013 C-MAX, 2013-2014 ESCAPE. *PE

350000 EQUIPMENT

FORD: THE BODY CONTROL MODULE (BCM) COULD HAVE LOW VOLTAGE FROM POOR GROUND, CAUSING AN INTERMITTENT, ERRATIC OPERATION OF SEVERAL COMPONENTS, IF DIAGNOSTIC TROUBLE CODE (DTC) IS PRESENT. MODEL 2013 C-MAX, 2013-2014 ESCAPE, FOCUS. *PE

110000 ELECTRICAL SYSTEM

118000 ELECTRICAL SYSTEM:SOFTWARE

FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THE FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) FAILS TO TRANSITION TO SLEEP MODE AND STAYS IN AWAKE MODE, KEEPING OTHER VEHICLE MODES AWAKE AND THIS INCREASES, SIGNIFICANTLY, THE DRAI

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

118000 ELECTRICAL SYSTEM:SOFTWARE

FORD: A MESSAGE INDICATING SIRUS UPDATE STUCK AT 0% STATUS, WHERE RADIO FAILS TO TURN ON, AND CD FAILS TO EJECT WITH MESSAGE SAYING NO DISK; A SOFTWARE SOLUTION TO ISSUES IS BEING DEVELOPED. MODEL 2013 C-MAX, F-SUPER DUTY.

060000 ENGINE (PWS)

FORD/LINCOLN: THE WRENCH LAMP (HYBRIDS) OR SERVICE ENGINE SOON LAMP (ENERGI) WILL ILLUMINATE WHEN USING ENGINE BLOCK HEATER AND LAMPS TURN OFF WITHIN NO MORE THAN THREE DRIVE CYCLES AFTER UNPLUGGING ENGINE BLOCK HEATER. MODEL 2013-2014 C-

110000 ELECTRICAL SYSTEM

FORD: SOME VEHICLES CAN HAVE A POOR GROUND THAT CAUSES LOW VOLTAGE IN BODY CONTROL MODULE (BCM) THAT LEADS TO ERRATIC, INTERMITTENT OPERATION OF SEVERAL ELECTRICAL COMPONENTS AND GROUND CIRCUITS NEED TO BE CHECKED. MODEL 2013 C-MAX, 2013

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

FORD: WHEN ATTEMPTING TO EJECT THE COMPACT DISC (CD), IT WOULD STICK IN PLAYER. MODEL 2013 C-MAX, 2013-2014 ESCAPE. *PE

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

FORD/LINCOLN: HIGH VOLTAGE BATTERY BAR IS EMPTY, CAUSING RED TRIANGLE WARNING LAMP TO ILLUMINATE AND SERVICING VEHICLE, BE AWARE THAT BATTERY IS USED TO CRANK COMBUSTION ENGINE FOR MAXIMUM OF 20 SECONDS AT TIME. MODEL 2013 HYBRID, C-MAX,

030000 BRAKES (PWS)

FORD: POWERTRAIN/TRANSAXLE WHINE, THUMPING OR CLUNKING OR TIPPING IN OR OUT OF THROTTLE OR A TACTILE VIBRATION, WHENEVER BRAKING IS DUE TO FOREIGN OBJECT LODGED IN POWERTRAIN MOUNTS. MODEL 2013 C-MAX, 2013-2014 FUSION, MKZ.

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

FORD: THE COMPACT DISC (CD), WHEN TRYING TO EJECT, WOULD BECOME STUCK AND POSSIBLY NEED TO BE REMOVED AND/OR REPAIRED, AFTER PROBLEM HAS BEEN FOUND. MODEL 2013 C-MAX. *PE

090000 FUEL SYSTEM, OTHER

FORD: ON SOME HYBRID VEHICLES, THE FUEL ECONOMY LABELS WILL BE CHANGED, TO MATCH BETTER THE FUEL ECONOMY PERFORMANCE BY EPA TESTS (45MPG CITY/40MPG HIGHWAY/43MPG COMBINED FUEL ECONOMY. MODELS 2013 C-MAX. *PE

355100 EQUIPMENT:OTHER:LABELS

FORD: THE FUEL ECONOMY LABELS ON SOME AFFECTIVE UNSOLD VEHICLES, WILL BE REVISED TO MATCH FUEL ECONOMY LABEL TO PERFORMANCE ON EPA TESTS OF 45MPG CITY/40MPG HIGHWAY/43MPG COMBINED. MODEL 2013 C-MAX. *PE

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

FORD: ON CERTAIN VEHICLES, FUEL ECONOMY IMPROVEMENT, POWERTRAIN CONTROL MODULE CALIBRATION WHEN UPDATING PCM AND MODULES SOBDM-C AND IDS SOFTWARE WAS UPDATED, THEN R86.01 NEEDS UPDATING. MODELS 2013 C-MAX, FUSION, MKZ HYBRID.

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

FORD: ON SOME VEHICLES, DIAGNOSTIC TROUBLE CODES (DTCS) ARE STORED IN POWERTRAIN CONTROL MODULE MEMORY, AND USING REMOTE START FEATURE, WOULD HAVE CRANK NO START OR STALL, SHORTLY AFTER VEHICLE HAS BEEN DRIVEN. MODELS 2013 C-MAX, FOCUS, E

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

FORD: ON SOME VEHICLES, THE INTELLIGENT ACCESS REMOTE START WILL EXPERIENCE DIAGNOSTIC TROUBLE CODES (DTCS) P025A/U0109, P025A/U0109/P0103, P025A/P0103/P1A0C, AS WELL AS STALLING AFTER VEHICLE WAS DRIVEN AND CRANK NO START. MODELS 2013 C-

350000 EQUIPMENT

060000 ENGINE (PWS)

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

FORD/LINCOLN: WHEN VEHICLE IS LEFT UNATTENDED FOR HOURS IN COLD WEATHER TEMPERATURES, ON SOME VEHICLES, BATTERY FAILS TO MAINTAIN A CHARGE OR BECOMES DISCHARGED WHEN OPERATED AT MAXIMUM ELECTRICAL LOADS FOR SHORT CYCLE DRIVE. MODELS 2013

060000 ENGINE (PWS)

LINCOLN\FORD: CHECK ENGINE LAMP AND/OR WRENCH LAMP ILLUMINATES AND ACCOMPANIED BY VARIOUS DIAGNOSTIC TROUBLE CODES, ON SOME VEHICLES. MODELS 2013 MKZ, C-MAX, FUSION. *PE

350000 EQUIPMENT

FORD:LINCOLN: ON SOME VEHICLES, THERE ARE VARIOUS RELATED CONCERNS ABOUT THE SYNC FEATURES, SUCH AS SYNC FEATURES INOPERATIVE, LACK OF OR SLOW RESPONSE TO PHONE AND VOICE BUTTON OPERATION. MODELS 2012-2013 FOCUS, E-SERIES, EDGE, EXPEDITIO

353000 EQUIPMENT:ELECTRICAL

356000 EQUIPMENT ADAPTIVE/MOBILITY

110000 ELECTRICAL SYSTEM

LINCOLN/FORD: DUE TO VARIOUS DIAGNOSTIC TROUBLE CODES, SOME VEHICLES MAY EXPERIENCE ELECTRICAL CONCERNS OR VARIOUS DRIVABILITY ISSUES SUCH A POSSIBLE INTRUSION OF WATER IN CONNECTORS. MODELS 2013 C-MAX, FUSION/MKZ HYBRID/ENERGI.

353000 EQUIPMENT:ELECTRICAL

FORD: ON SOME VEHICLES, WITH MYTOUCH, MY EXPERIENCE DISPLAYED TIME JUMPING OR AUDIO POPPING DURING INITIAL IGNITION ON CYCLE, OR SLOW NAVIGATION CALCULATIONS, DUE TO AMOUNT OF DATA, WITHIN SIZE OF CONTACT LIST, CREATING PROCESSING PROBLEM

353000 EQUIPMENT:ELECTRICAL

FORD: THERE IS AN ISSUE, ON SOME VEHICLES WITH MYFORD TOUCH, WHERE RADIO FAILS TO COME ON, MESSAGE SAYING SIRUS UPDATE IS STUCK, CD FAILS TO EJECT WITH MESSAGE NO DISK; SOFTWARE IS BEING PERMANENT DEVELOPED TO CORRECT PROBLEM. MODELS 2013

162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

FORD: DUE TO CHAFING OF WIRING HARNESS BETWEEN HEADLINER AND ROOF SHEET METAL PASSING THROUGH, POWER LIFTGATE STOPS DURING TRAVEL AND MUST BE OPENED OR CLOSED, MANUALLY. MODELS 2013 C-MAX. *PE

060000 ENGINE (PWS)

LINCOLN/FORD: AS A RESULT OF PERFORMING KEY ON ENGINE OFF (KOEO) SELF TEST, ON SOME VEHICLES, A PENDING DIAGNOSTIC TROUBLE CODE P0053/P0054 (HEGO HEATER CODE), MAY BE SET. MODELS 2013 C-MAX, FUSION, MKZ HYBRID/ENERGI.

356000 EQUIPMENT ADAPTIVE/MOBILITY

350000 EQUIPMENT

162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

FORD: ON SOME VEHICLES, AFTER BEING LOCKED FOR THREE MINUTES OR MORE, SECONDARY LATCH POSITION RELEASES, ONLY AFTER ATTEMPTING USE OF FOOT MOTION, FOR HANDS FREE LIFTGATE OPENING AND WOULD NEED A SECOND FOOT OPEN MOTION TO FULLY OPEN LIFT

046100 SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE

FORD/LINCOLN: DURING COLD AMBIENT TEMPERATURES, SOME HYBRID/ENERGI VEHICLES WILL EXPERIENCE ILLUMINATION OF ANTI LOCK BRAKE SYSTEMS (ABS) AND STABILITY CONTROL INDICATORS, AFTER TURNING ON IGNITION. MODELS 2013 C-MAX, FUSION, MKZ.

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

LINCOLN/FORD: BRAKE PEDAL IS SENSITIVE AND GRABBY OR A REVERSE 2-3 SECOND TRANSMISSION DELAY ENGAGEMENT DUE START ASSIST FEATURE ACTIVATING. MODELS 2013 C-MAX, FUSION, MKZ. *PE

030000 BRAKES (PWS)

LINCOLN/FORD: BRAKE PEDAL IS SENSITIVE AND GRABBY OR A REVERSE 2-3 SECOND TRANSMISSION DELAY ENGAGEMENT DUE START ASSIST FEATURE ACTIVATING. MODELS 2013 C-MAX, FUSION, MKZ. *PE

251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)

046000 SERVICE BRAKES, AIR:ANTILOCK

046600 SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT

250000 ELECTRONIC STABILITY CONTROL

174200 LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

FORD: ON SOME VEHICLES, THE HANDS FREE LIFTGATE MAY EXHIBIT INOPERATIVE NON-OPENING FEATURE AFTER VEHICLE BEEN LOCKED OVER 3 MINUTES OR POSSIBLE LONGER. MODEL 2013 C-MAX. *PE

162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

FORD: ON SOME VEHICLES, THE HANDS FREE LIFTGATE MAY EXHIBIT INOPERATIVE NON-OPENING FEATURE AFTER VEHICLE BEEN LOCKED OVER 3 MINUTES OR POSSIBLE LONGER. MODEL 2013 C-MAX. *PE

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

FORD/LINCOLN: WHEN VEHICLE IS OPERATED FOR SHORT DRIVE CYCLES, WITH MAXIMUM ELECTRICAL LOADS, AND LEFT UNATTENDED, THE 12-VOLT BATTERY FAILS TO MAINTAIN CHARGE OR BECOMES DISCHARGED, AFTER SEVERAL HOURS. MODELS 2013 C-MAX, FUSION, MKZ.

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

FORD/LINCOLN: DIAGNOSTIC TROUBLE CODE (DTC) P1124 CAN BE RETRIEVED FROM POWERTRAIN CONTROL MODULE (PCM), WHEN PERFORMING KEY ON ENGINE RUNNING (KOER) SELF TEST. MODELS 2013 C-MAX, FUSION, MKZ HYBRID/ENERGI. *PE

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

FORD: DUE TO DIAGNOSTICS CODE (DTC) P061A AND/OR (U1011), SOME VEHICLES MAY EXHIBIT ILLUMINATION OF RED TRIANGLE LAMP OR WRENCH LAMP OR BOTH IN TRANSMISSION CONTROL MODULE (TCM) OR POWERTRAIN CONTROL MODULE (PCM) AND/OR P060C. MODEL 2013

060000 ENGINE (PWS)

FORD/LINCOLN/MERCURY: SOME VEHICLES MAY EXPERIENCE AN ILLUMINATED MIL OR SAFETY STOP NOW MESSAGE, OR A NO START CONDITION OR POSSIBLE MISFIRE OR ROUGHNESS AT IDLING THROUGH 2000RPM OR A LACK OF ACCELERATION. MODELS 2009-12 ESCAPE, 2009-1

FORD C-MAX HYBRID - All Years Overview

Complete safety history for the FORD C-MAX HYBRID across all model years (2013, 2013).

3 Total Recalls

208 Total Complaints

0 Investigations

15 Reported Crashes

0 Reported Fires

0 Reported Deaths

FORD C-MAX HYBRID - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2016	0	10	View
2015	0	19	View
2013 (current)	3	179

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F-150	692	46,142	View
F-250 SD	638	3,635	View
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Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2013 FORD C-MAX HYBRID

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2013 FORD C-MAX HYBRID

Most Affected Components

FORD C-MAX HYBRID - All Years Overview

FORD C-MAX HYBRID - Year by Year

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