2020 ENTEGRA QWEST
7 recalls — 1 complaints — 11 TSBs
23V486000 Jul 14, 2023
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Entegra Launch, Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence
A wiring harness that overheats increases the risk of a fire.
Remedy
Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Own... Read more
23V081000 Feb 16, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.
Consequence
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed March 8, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number... Read more
20V468000 Aug 10, 2020
ELECTRICAL SYSTEM:WIRING
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Melbourne, Melbourne Prestige and Entegra Qwest motorhomes built on Sprinter chassis and equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel s... Read more
Consequence
If the wiring harness is damaged, the side air bag within the seat may deploy unexpectedly or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy
Jayco will notify owners, and Mercedes-Benz Sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 21, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
20V388000 Jul 2, 2020
SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Consequence
Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy
Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
20V337000 Jun 9, 2020
VISIBILITY:GLASS, SIDE/REAR
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2020 Motorized Alante, Greyhawk, Melbourne, Precept, Redhawk, Seneca, Accolade, Emblem, Esteem, Odyssey, Qwest, and Vision recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows... Read more
Consequence
If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Remedy
Jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901508.
20V327000 Jun 5, 2020
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operate... Read more
Consequence
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Remedy
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-8... Read more
19V846000 Nov 25, 2019
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK ASSEMBLY
Defect Description
Entegra Coach (Entegra) is recalling certain 2018-2020 Qwest motorhomes. The liquid propane (LP) tank hangers may be the wrong size and have insufficient welding, allowing the LP tank to dislodge.
Consequence
If the LP tank dislodges while the motorhome is in transit, it can increase the risk of a crash with the ignition of the propane.
Remedy
Entegra has notified owners, and dealers will install a support bracket on each side of the propane tank, free of charge. The recall began December 9, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903502.
Complaint Statistics
1 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| SEATS | 1 |
SEATS
Jun 5, 2023
Incident date: May 28, 2023
My 2018 Subaru Forester should be included in a recall and subaru is denying that this recall exists. My SRS air bag light is on. The dealership wants to charge $1216.73 to replace the passenger side seat occupant detection sensor mat Information from https://www.nhtsa.gov/vehicle/2018/SUBARU/FOR... Read more
Technical Service Bulletins — 2020 ENTEGRA QWEST
11 manufacturer communications from 10 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 3 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 2 |
| 353000 EQUIPMENT:ELECTRICAL | 1 |
| 170000 LATCHES/LOCKS/LINKAGES | 1 |
| 030000 BRAKES (PWS) | 1 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 1 |
| 130000 VISIBILITY | 1 |
| 050000 PARKING BRAKE | 1 |
CAN 22-055
Aug 22, 2022
050000 PARKING BRAKE
Chassis Advisory Notice: Mercedes-Benz/Sprinter Vehicle Safety Recall 21V-972: On certain Model Year 2019 - 2020 Mercedes-Benz Sprinter vehicles "MBAG" determined that in rare instances the park lock system may allow the vehicle to move aft
CAN 21-027
Jul 7, 2022
130000 VISIBILITY
Chassis Advisory Notice: Mercedes Benz Sprinter Vans RECALL 21V-411_MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black
INC 22-066
May 17, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Process for cleaning soiled carpet. CARPET CLEANING RECOMMENDATIONS
INC 22-067
May 17, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.
SRP 22-044
Mar 18, 2022
350000 EQUIPMENT
Standard Repair Instructions - Schwintek Slide-Out System Binding. Instructions on how to repair slide out system.
SRP 22-044
Mar 18, 2022
356000 EQUIPMENT ADAPTIVE/MOBILITY
Standard Repair Instructions - Schwintek Slide-Out System Binding. Instructions on how to repair slide out system.
TSB 21-037
Feb 22, 2022
350000 EQUIPMENT
Missing Slideout Wiper Seals for Travel Lock Opening may allow insects and dust to enter the vehicle. Instructions on how to install missing slideout wiper seals.
CAN 21-006
Jun 17, 2021
030000 BRAKES (PWS)
Chassis Advisory notice: MB Sprinter Chassis a?? Bolt that connects the brake pedal to its bearing block could come loose. Mercedes-Benz/ Sprinter Vehicle Safety Recall 21V-152
20-028 TSB
Dec 17, 2020
350000 EQUIPMENT
Creating Access to the manual override for the Murphy Bed - omitted during production.
19-025
Aug 20, 2019
170000 LATCHES/LOCKS/LINKAGES
Baggage doors may leaking due to incorrect O-ring installed in handle
19-038
Jul 22, 2019
353000 EQUIPMENT:ELECTRICAL
GPS Antenna Cabel omitted during production. GPS maps will not function
ENTEGRA QWEST — All Years Overview
Complete safety history for the ENTEGRA QWEST across all model years (2018–2026).
26
Total Recalls
1
Total Complaints
0
Investigations
0
Reported Crashes
0
Reported Fires
0
Reported Deaths