NHTSA Campaign 20V327000
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Issued by Jayco, Inc. · Reported Jun 5, 2020 · 666 vehicles affected
What's wrong
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Consequence
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Remedy
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Vehicles affected by this recall
| Make | Model | Year | Units |
|---|---|---|---|
| ENTEGRA | QWEST | 2019 | 666 |
| ENTEGRA | QWEST | 2020 | 666 |
| JAYCO | MELBOURNE | 2019 | 666 |
| JAYCO | MELBOURNE | 2020 | 666 |
| JAYCO | MELBOURNE | 2021 | 666 |
| JAYCO | MELBOURNE PRESTIGE | 2019 | 666 |
| JAYCO | MELBOURNE PRESTIGE | 2020 | 666 |
| JAYCO | MELBOURNE PRESTIGE | 2021 | 666 |
Source: NHTSA Campaign 20V327000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.