2021 ENTEGRA CORNERSTONE
6 recalls — 2 complaints — 40 TSBs
24V061000 Feb 1, 2024
SEATS
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fa... Read more
Consequence
A loose or detached seat assembly increases the risk of injury.
Remedy
Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903602.
22V665000 Sep 1, 2022
ENGINE
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2021-2023 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark motorhomes. The engine air intake box may not have a water drain installed, which can cause water to build up inside the air intake box.
Consequence
Water build up inside the air intake box can enter the engine and cause engine failure, increasing the risk of a crash.
Remedy
Dealers will inspect and install a drain if necessary, free of charge. Owner notification letters are expected to be mailed October 3, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903580.
21V885000 Nov 16, 2021
STEERING:HYDRAULIC POWER ASSIST:PUMP
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2021 Class A Cornerstone motorhomes. A machining defect may cause pressure to build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist.
Consequence
A loss of power steering assist increases the risk of a crash.
Remedy
A Spartan or Shyft Group repair center will inspect the pump serial number, and replace the power steering pump if necessary, free of charge. Owner notification letters were mailed January 12, 2022. Owners may contact Jayco customer service at 1-800-283-8267.
21V769000 Sep 29, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
Consequence
A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
Remedy
Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
21V529000 Jul 13, 2021
STRUCTURE
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Consequence
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
Remedy
Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.
20V600000 Sep 30, 2020
ELECTRICAL SYSTEM:WIRING
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2021 Entegra Aspire, Anthem, Cornerstone, and ReattaXL motorhomes built with Villa power seats. The power seat wiring may become chafed due to poor routing, and no protection, or melt from exceeding the 14 gauge wire amp capacity.
Consequence
Damaged power seat wires may short circuit, increasing the risk of a fire.
Remedy
Jayco will notify owners, and the dealers will inspect the seat wiring for loom protection and secure it with wire ties, free of charge. The remedy regarding the switch and exceeding the amp capacity is still under development. The recall began December 4, 2020. Owners may contact Jayco customer ... Read more
Complaint Statistics
2 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
ENGINE
Dec 16, 2020
Incident date: Dec 2, 2020
I HAVE OWNED BOTH A 2019 AND THE NEW 2021 ENTEGRA CORNERSTONE MOTOR HOMES. ON BOTH MOTOR HOMES, THE DIESEL EXHAUST FLUID (DEF) SENSOR HAVE FAILED IN LESS THAT 2,000 MILES. WHEN DEF SENSORS FAIL THE ENGINE CAN GO INTO DERATE WHICH IS 5 MPH IN LESS THAT A COUPLE HUNDRED MILES. THIS PROBLEM IS LEAVING... Read more
FUEL/PROPULSION SYSTEM
Dec 16, 2020
Incident date: Dec 2, 2020
I HAVE OWNED BOTH A 2019 AND THE NEW 2021 ENTEGRA CORNERSTONE MOTOR HOMES. ON BOTH MOTOR HOMES, THE DIESEL EXHAUST FLUID (DEF) SENSOR HAVE FAILED IN LESS THAT 2,000 MILES. WHEN DEF SENSORS FAIL THE ENGINE CAN GO INTO DERATE WHICH IS 5 MPH IN LESS THAT A COUPLE HUNDRED MILES. THIS PROBLEM IS LEAVING... Read more
Technical Service Bulletins — 2021 ENTEGRA CORNERSTONE
40 manufacturer communications from 33 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 10 |
| 110000 ELECTRICAL SYSTEM | 6 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 5 |
| 160000 STRUCTURE | 4 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 2 |
| 353000 EQUIPMENT:ELECTRICAL | 2 |
| 020000 SUSPENSION | 2 |
| 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER | 1 |
SRP 24-006
Mar 6, 2024
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Standard Repair Procedure (SRP) - Instructions on how to secure shower surround.
INC 23-110
Jun 1, 2023
116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
INC (Informational Communication) Regarding Pairing and programming key fobs.
SRP 23-107
May 5, 2023
130000 VISIBILITY
Standard Repair Procedure (SRP) Wiper Arm Replacement Instructions.
SRP 23-107
May 5, 2023
130000 VISIBILITY/WIPER (PWS)
Standard Repair Procedure (SRP) Wiper Arm Replacement Instructions.
SRP 22-082
Nov 3, 2022
350000 EQUIPMENT
Standard repair procedure: Shower enclosure and shower door installation instructions.
SRP 22-074
Sep 7, 2022
160000 STRUCTURE
Standard repair procedure (SRP) - Filon roof damage repair instructions.
SRP 22-056
Aug 4, 2022
350000 EQUIPMENT
Generator Slide Tray extends when stopped or parked. STANDARD REPAIR INSTRUCTIONS TO DIAGNOSE AND REPAIR GENERATOR SLIDE AIR LEAK.
TSB 22-068
Jul 19, 2022
110000 ELECTRICAL SYSTEM
Technical Service Bulletin for Firefly tank sensor failing. Instructions for SeeLevel Tank Sensor Monitoring Retrofit
SRP 22-063
May 19, 2022
350000 EQUIPMENT
INSTRUCTIONS FOR PROGRAMMING AND REPLACING DRY CONTACT MODULE FOR AWNING.
SRP 22-063
May 19, 2022
160000 STRUCTURE
INSTRUCTIONS FOR PROGRAMMING AND REPLACING DRY CONTACT MODULE FOR AWNING.
INC 22-067
May 17, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.
INC 22-066
May 17, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Process for cleaning soiled carpet. CARPET CLEANING RECOMMENDATIONS
SRP 22-053
Mar 30, 2022
353000 EQUIPMENT:ELECTRICAL
False warning on dash for the Jayco/Entegra Coach Harness into Spartan Chassis Harness. Instruction for diode installation for park brake ground wire.
INC 22-054
Mar 30, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
(INC) Informational communication on when To Sanitize The Fresh Water System.
SRP 22-047
Mar 16, 2022
110000 ELECTRICAL SYSTEM
Ceiling lights flickering in unit. Standard repair Instructions on how to install voltage regulator jumper harness to 5" command ceiling lights.
INC 21-040
Oct 5, 2021
110000 ELECTRICAL SYSTEM
RVC BRIDGE; INVERTER LOCATIONS
INC 21-038
Oct 5, 2021
354200 EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER
Equalizer leveling jack manual override procedure. INSTRUCTIONS FOR OVERRIDE MODE ON EQUALIZER LEVELING SYSTEM.
SRP 21-023
Jun 25, 2021
110000 ELECTRICAL SYSTEM
TRU TANK SENSOR DIAGNOSIS-TANKS DO NOT REGISTER PROPERLY ON THE VEGATOUCH SCREEN
INC 21-022
Jun 25, 2021
160000 STRUCTURE
Informational Communication - RIVERPARK COMPASS UPDATE-WRONG COMPASS HEADING OVER THE RVC NETWORK.
CAN 21-011
May 10, 2021
020000 SUSPENSION
CHASSIS ADVISORY - SPARTAN BULLETIN 21-340-001 : RTS and RTSe rear suspension component is under desired torque. Spartan Service Center Correction: Apply correct torque values to suspension components.
CAN 21-010
May 10, 2021
350000 EQUIPMENT
CHASSIS ADVISORY NOTICE - SPARTAN CHASSIS BULLETIN 21-360-001 - The SpartanLync TPMS modules were supplied with a resistor in circuit board that is not desired for Spartan RV chassis due to potential interference with the motor home channel
CAN 21-010
May 10, 2021
110000 ELECTRICAL SYSTEM
CHASSIS ADVISORY NOTICE - SPARTAN CHASSIS BULLETIN 21-360-001 - The SpartanLync TPMS modules were supplied with a resistor in circuit board that is not desired for Spartan RV chassis due to potential interference with the motor home channel
CAN 21-003
Mar 8, 2021
010100 STEERING:CRITICAL FASTENERS
Chassis Advisory Notice (CAN) - SPARTAN 2020 and 2021 K2 and K3 series chassis equipped with Independent Front Suspension, supplied by Reyco Granning, LLC. The steering gear mounting fasteners may come loose and fall out or interfere with o
CAN 21-003
Mar 8, 2021
020000 SUSPENSION
Chassis Advisory Notice (CAN) - SPARTAN 2020 and 2021 K2 and K3 series chassis equipped with Independent Front Suspension, supplied by Reyco Granning, LLC. The steering gear mounting fasteners may come loose and fall out or interfere with o
20-038 TSB
Jan 22, 2021
350000 EQUIPMENT
Saniflo macerator toilet does not clean bowel with single flush. Update to touchpad control software required.
20-033 INC
Oct 28, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
In the case of a general coach RVC network failure, a manual mode has been implemented to allow for limited operation while the larger network/ module problem is being addressed.
20-032 INC
Oct 26, 2020
119310 ELECTRICAL SYSTEM:PROPULSION SYSTEM:INVERTER
Informational Communication (INC) Inverter charging settings on Vegatouch 2021
SRP 20-029
Oct 16, 2020
351000 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Repair to address the vent section of the kitchen window fails to unlatch and slide open due to a broken window fork for Fresco Window .
INC 20-023
Sep 25, 2020
350000 EQUIPMENT
Informational Communication - how to program keyless entry access code & keypad button function for the Trimark keyless entry system.
INC 20-022
Jul 22, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Informational Communication - Precaution regarding protection of the coated Screws used in the Thetford macerator pump assembly
INC 20-021
Jul 22, 2020
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
Informational Communication Notice (INC) How to reset Firefly communication system for HVAC
20-020 INC
Jul 22, 2020
353000 EQUIPMENT:ELECTRICAL
Informational Communication Notice (INC) Instructions how to reset a GFCI
20-016 INC
Jun 18, 2020
350000 EQUIPMENT
Steps to find and correct air noise from or around the PTL entrance doors on motorhomes.
20-016 INC
Jun 18, 2020
160000 STRUCTURE
Steps to find and correct air noise from or around the PTL entrance doors on motorhomes.
INC 20-011
Mar 26, 2020
350000 EQUIPMENT
Information Communication: Whole house and refrigerator fresh Water Filter and cartridges - replacement information.
INC 20-011
Mar 26, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Information Communication: Whole house and refrigerator fresh Water Filter and cartridges - replacement information.
INC 20-010
Mar 20, 2020
110000 ELECTRICAL SYSTEM
Informational Communication - How to locate the date code on the power hose and shore cord reel.
INC 20-010
Mar 20, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Informational Communication - How to locate the date code on the power hose and shore cord reel.
INC 20-008
Mar 13, 2020
350000 EQUIPMENT
Informational Communication - How to address: "NO VIDEO DETECTED" when noted on camera monitor screen. Camera, cable, or HDCMM port failed Hard reset on HDCMM
16-027ORD
Aug 1, 2016
350000 EQUIPMENT
TSB Order form.
ENTEGRA CORNERSTONE — All Years Overview
Complete safety history for the ENTEGRA CORNERSTONE across all model years (2008–2026).
81
Total Recalls
18
Total Complaints
0
Investigations
0
Reported Crashes
0
Reported Fires
0
Reported Deaths
ENTEGRA CORNERSTONE — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.