2020 ENTEGRA CORNERSTONE
5 recalls — 1 complaints — 37 TSBs
24V061000 Feb 1, 2024
SEATS
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fa... Read more
Consequence
A loose or detached seat assembly increases the risk of injury.
Remedy
Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903602.
21V769000 Sep 29, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
Consequence
A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
Remedy
Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
21V529000 Jul 13, 2021
STRUCTURE
Defect Description
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Consequence
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
Remedy
Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.
19V626000 Aug 28, 2019
STEERING:HYDRAULIC POWER ASSIST:PUMP
Defect Description
Entegra Coach (Entegra) is recalling certain 2019-2020 Insignia, Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.
Consequence
A loose steering column shaft may cause a loss of steering control, increasing the risk of a crash.
Remedy
Entegra will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, as necessary, free of charge. The recall began September 23, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9901434.
19V436000 Jun 11, 2019
STEERING
Defect Description
Entegra Coach (Entegra) is recalling certain 2020 Anthem and Cornerstone motorhomes. The steering shaft bolt may have been insufficiently tightened.
Consequence
An unsecured bolt may cause the steering wheel not to function, increasing the risk of a crash.
Remedy
Entegra will notify owners, and dealers will inspect the motorhome and tighten the steering shaft bolt, as necessary, free of charge. The recall began June 17, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9803435.
Complaint Statistics
1 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 1 |
ENGINE
Jul 16, 2021
Incident date: Jul 16, 2021
Def head sensor failure causing an unsafe derate condition. The rv will only go 5mph causing me to not be able to get to a safe location. As i understand the engine and def system are functioning as they should but the malfunctioning sensor has caused the engine to shut down or derate to 5mph.
Technical Service Bulletins — 2020 ENTEGRA CORNERSTONE
37 manufacturer communications from 29 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 9 |
| 110000 ELECTRICAL SYSTEM | 8 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 5 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 3 |
| 160000 STRUCTURE | 3 |
| 353000 EQUIPMENT:ELECTRICAL | 2 |
| 170000 LATCHES/LOCKS/LINKAGES | 1 |
| 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 1 |
SRP 24-006
Mar 6, 2024
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Standard Repair Procedure (SRP) - Instructions on how to secure shower surround.
INC 23-110
Jun 1, 2023
116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
INC (Informational Communication) Regarding Pairing and programming key fobs.
SRP 23-107
May 5, 2023
130000 VISIBILITY/WIPER (PWS)
Standard Repair Procedure (SRP) Wiper Arm Replacement Instructions.
SRP 23-107
May 5, 2023
130000 VISIBILITY
Standard Repair Procedure (SRP) Wiper Arm Replacement Instructions.
SRP 22-082
Nov 3, 2022
350000 EQUIPMENT
Standard repair procedure: Shower enclosure and shower door installation instructions.
SRP 22-074
Sep 7, 2022
160000 STRUCTURE
Standard repair procedure (SRP) - Filon roof damage repair instructions.
SRP 22-056
Aug 4, 2022
350000 EQUIPMENT
Generator Slide Tray extends when stopped or parked. STANDARD REPAIR INSTRUCTIONS TO DIAGNOSE AND REPAIR GENERATOR SLIDE AIR LEAK.
TSB 22-068
Jul 19, 2022
110000 ELECTRICAL SYSTEM
Technical Service Bulletin for Firefly tank sensor failing. Instructions for SeeLevel Tank Sensor Monitoring Retrofit
SRP 22-063
May 19, 2022
160000 STRUCTURE
INSTRUCTIONS FOR PROGRAMMING AND REPLACING DRY CONTACT MODULE FOR AWNING.
SRP 22-063
May 19, 2022
350000 EQUIPMENT
INSTRUCTIONS FOR PROGRAMMING AND REPLACING DRY CONTACT MODULE FOR AWNING.
INC 22-067
May 17, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.
INC 22-066
May 17, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Process for cleaning soiled carpet. CARPET CLEANING RECOMMENDATIONS
INC 22-054
Mar 30, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
(INC) Informational communication on when To Sanitize The Fresh Water System.
SRP 22-053
Mar 30, 2022
353000 EQUIPMENT:ELECTRICAL
False warning on dash for the Jayco/Entegra Coach Harness into Spartan Chassis Harness. Instruction for diode installation for park brake ground wire.
SRP 22-047
Mar 16, 2022
110000 ELECTRICAL SYSTEM
Ceiling lights flickering in unit. Standard repair Instructions on how to install voltage regulator jumper harness to 5" command ceiling lights.
INC 21-038
Oct 5, 2021
354200 EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER
Equalizer leveling jack manual override procedure. INSTRUCTIONS FOR OVERRIDE MODE ON EQUALIZER LEVELING SYSTEM.
INC 21-040
Oct 5, 2021
110000 ELECTRICAL SYSTEM
RVC BRIDGE; INVERTER LOCATIONS
SRP 21-023
Jun 25, 2021
110000 ELECTRICAL SYSTEM
TRU TANK SENSOR DIAGNOSIS-TANKS DO NOT REGISTER PROPERLY ON THE VEGATOUCH SCREEN
INC 20-023
Sep 25, 2020
350000 EQUIPMENT
Informational Communication - how to program keyless entry access code & keypad button function for the Trimark keyless entry system.
TSB 20-018
Aug 31, 2020
110000 ELECTRICAL SYSTEM
Girard awning may retract on its own due to interference to the awning motion senor from the interior LED lights of the motorhome. Each awning (2 per motor home) requires in-line capacitor to prevent the interference. The awnings will NOT
TSB 20-018
Aug 31, 2020
350000 EQUIPMENT
Girard awning may retract on its own due to interference to the awning motion senor from the interior LED lights of the motorhome. Each awning (2 per motor home) requires in-line capacitor to prevent the interference. The awnings will NOT
TSB 20-018
Aug 31, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Girard awning may retract on its own due to interference to the awning motion senor from the interior LED lights of the motorhome. Each awning (2 per motor home) requires in-line capacitor to prevent the interference. The awnings will NOT
20-020 INC
Jul 22, 2020
353000 EQUIPMENT:ELECTRICAL
Informational Communication Notice (INC) Instructions how to reset a GFCI
INC 20-021
Jul 22, 2020
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
Informational Communication Notice (INC) How to reset Firefly communication system for HVAC
INC 20-022
Jul 22, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Informational Communication - Precaution regarding protection of the coated Screws used in the Thetford macerator pump assembly
20-016 INC
Jun 18, 2020
160000 STRUCTURE
Steps to find and correct air noise from or around the PTL entrance doors on motorhomes.
20-016 INC
Jun 18, 2020
350000 EQUIPMENT
Steps to find and correct air noise from or around the PTL entrance doors on motorhomes.
INC 20-011
Mar 26, 2020
350000 EQUIPMENT
Information Communication: Whole house and refrigerator fresh Water Filter and cartridges - replacement information.
INC 20-011
Mar 26, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Information Communication: Whole house and refrigerator fresh Water Filter and cartridges - replacement information.
SRP 20-006
Mar 23, 2020
110000 ELECTRICAL SYSTEM
Standard Repair Procedure - Electric Cargo Door Lock Actuator jams and prevents the door from opening.
SRP 20-006
Mar 23, 2020
171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Standard Repair Procedure - Electric Cargo Door Lock Actuator jams and prevents the door from opening.
INC 20-010
Mar 20, 2020
110000 ELECTRICAL SYSTEM
Informational Communication - How to locate the date code on the power hose and shore cord reel.
INC 20-010
Mar 20, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Informational Communication - How to locate the date code on the power hose and shore cord reel.
INC 20-008
Mar 13, 2020
350000 EQUIPMENT
Informational Communication - How to address: "NO VIDEO DETECTED" when noted on camera monitor screen. Camera, cable, or HDCMM port failed Hard reset on HDCMM
19-025
Aug 20, 2019
170000 LATCHES/LOCKS/LINKAGES
Baggage doors may leaking due to incorrect O-ring installed in handle
19-027
Jun 10, 2019
110000 ELECTRICAL SYSTEM
Spartan TSB 18-330-010 Hadley ECU update - Hadley system may activate when the ignition is off - Spartan Service Centers performing the Bulletin Repair
16-027ORD
Aug 1, 2016
350000 EQUIPMENT
TSB Order form.
ENTEGRA CORNERSTONE — All Years Overview
Complete safety history for the ENTEGRA CORNERSTONE across all model years (2008–2026).
81
Total Recalls
18
Total Complaints
0
Investigations
0
Reported Crashes
0
Reported Fires
0
Reported Deaths
ENTEGRA CORNERSTONE — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.