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2017 CROSSROADS REDWOOD

2 recalls, 2 complaints - 5 TSBs

18V303000 May 10, 2018
EQUIPMENT:OTHER:LABELS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2016-2017 Crossroads Redwood travel trailers. The ladder on the back of the vehicle may be blocking the secondary emergency exit window.
Consequence
If there is a ladder blocking a window that is labeled as being an emergency exit, there is an increased risk of injury.
Remedy
Keystone has notified owners instructing them to remove the emergency exit sticker from that window if it is blocked by a ladder, free of charge. The recall began on May 23, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-319.
156 vehicles affected
Manufacturer: Keystone RV Company
17V755000 Nov 22, 2017
EQUIPMENT
Defect Description
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMIS... Read more
Consequence
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.co... Read more
1,205,997 vehicles affected
Manufacturer: Keystone RV Company

Complaint Statistics

2 total complaints

Top Reported Components

ComponentComplaints
SUSPENSION2
SUSPENSION Sep 4, 2018
Incident date: Aug 15, 2018
BROKEN SPRINGS, 1 ON EACH SIDE. *TT *TR *DT*JB
SUSPENSION Aug 22, 2018
Incident date: May 5, 2018
THE LEAF SPRINGS ON MY UNIT WERE BENDING IN THE WRONG DIRECTION. A FRIEND FOLLOWING ME ON THE INTERSTATE HIGHWAY TOLD ME MY TRAILER WAS LEANING TO THE LEFT WHILE DRIVING. I CRAWLED UNDERNEATH THE UNIT AND FOUND THE SPRINGS ON THE LEFT SIDE BENT. I THOUGHT MAYBE I HAD OVERLOADED THE TRAILER SO I WEN... Read more

Technical Service Bulletins, 2017 CROSSROADS REDWOOD

5 manufacturer communications from 2 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

ComponentBulletins
160000 STRUCTURE2
350000 EQUIPMENT2
980000 UNKNOWN OR OTHER1
KSB-191007 Dec 10, 2019
160000 STRUCTURE
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to insta
KSB-191007 Dec 10, 2019
350000 EQUIPMENT
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to insta
KSB-191007 Dec 10, 2019
160000 STRUCTURE
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan
KSB-191007 Dec 10, 2019
350000 EQUIPMENT
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan
No comms 2021-11 Dec 2, 2021
980000 UNKNOWN OR OTHER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for November 2021 for Keystone RV Company.

CROSSROADS REDWOOD - All Years Overview

Complete safety history for the CROSSROADS REDWOOD across all model years (2011, 2022).

22 Total Recalls
13 Total Complaints
0 Investigations
0 Reported Crashes
0 Reported Fires
0 Reported Deaths

CROSSROADS REDWOOD - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year Recalls Complaints
2022 1 0 View
2021 1 0 View
2020 2 0 View
2019 1 1 View
2018 2 1 View
2017 (current) 2 2
2016 2 0 View
2015 1 3 View
2014 3 3 View
2013 3 1 View
2012 3 2 View
2011 1 0 View

Other CROSSROADS Models

Model Recalls Complaints
ALL AMERICAN 0 0 View
ALL STAR 0 0 View
ALTITUDE 0 0 View
BELAIR 0 0 View
BLACKWOOD 0 0 View
CAMEO 0 0 View
CARRIAGE 0 0 View
COMMERCIAL DUTY 0 0 View