Complaint Statistics
72 total complaints
4 crashes 1 fires 3 injuries
Top Reported Components
| Component | Complaints |
|---|
| ENGINE AND ENGINE COOLING:ENGINE | 14 |
| ENGINE AND ENGINE COOLING | 8 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 4 |
| SEATS:FRONT ASSEMBLY:RECLINER | 3 |
| AIR BAGS:FRONTAL | 3 |
| SERVICE BRAKES, HYDRAULIC | 3 |
| ELECTRICAL SYSTEM | 2 |
| SEAT BELTS | 2 |
| STEERING:LINKAGES:TIE ROD ASSEMBLY | 2 |
| ELECTRICAL SYSTEM:12V/24V/48V BATTERY | 2 |
Incident date: Sep 5, 2020
THIS CAR HAS AN ONGOING RECALL FOR SEAT RECLINER BOLTS. I WAS DRIVING AND ALL OF THE SUDDEN THE SEAT BACK WENT FLAT AND I FELL BACKWARDS WHILE DRIVING. THIS WILL BE THE 4TH TIME THE SEAT BELT RECLINER BOLT BROKE. I BELIEVE I AM DUE FINANCIAL RESTITUTION EVEN THOUGH I DID NOT GET INJURED OR WORSE
... I COULD HAVE KILLED SOMEONE AT HIGHWAY SPEEDS. I WAS ON A CITY STREET AT 40MPH WHEN THIS HAPPENED.Read more
Incident date: Jul 28, 2017
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING AT ANY SPEED, A FUEL ODOR WAS NOTICED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS CONTACTED (FREMONT AUTO MALL IN FREMONT, CA) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE F
... AILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 216,000.Read more
Incident date: Jul 28, 2017
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING AT ANY SPEED, A FUEL ODOR WAS NOTICED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS CONTACTED (FREMONT AUTO MALL IN FREMONT, CA) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE F
... AILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 216,000.Read more
Incident date: Nov 5, 2012
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFA
... CTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.Read more
Incident date: Apr 23, 2008
FROM THE TIME OF PURCHASE WE NOTICED THE INTERIOR LIGHTS FLICKERING. THIS COULD OCCUR WHILE DRIVING, WHILE PARKED, AND EVEN WHILE THE CAR WAS TURNED OFF AT NIGHT. THE CAR'S ALARM WOULD ALSO CHIRP WHEN THE CAR WAS OFF. THIS HAS CONTINUED, AND PROGRESSED TO THE BATTERY DRAINING IF UN-DRIVEN FOR OVER 1
... 2 HOURS. WE COULDN'T GET ANY OF OUR MECHANICS TO TAKE AN INTEREST IN THE ISSUE. THEY COULDN'T OFFER ANY SUGGESTIONS. WHEN HAVING A MINOR ACCIDENT REPAIRED, A MECHANIC SUGGESTED A PROBLEM WITH THE WIRING HARNESS. *TRRead more
Incident date: Aug 9, 2012
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DECELERATED AS THE RPM READING INCREASED. THE CONTACT STATED THAT AFTER SHUTTING THE ENGINE OFF AND RESTARTING, HE WAS ABLE TO DRIVE WITHOUT FAILURE. THE FAILURE LATER RECURRED INTE
... RMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TRRead more
Incident date: Sep 22, 2011
AFTER BACKING OUR CAR OUT OF THE CARPORT, WE NOTICED A LONG THIN PIECE OF CORRODED METAL LAYING ON THE GROUND. I GOT UNDER THE CAR AND FOUND THAT THE FUEL TANK RETAINING STRAPS WERE SEVERELY CORRODED, THE ONE ON THE LEFT SIDE OF THE CAR HAD HOLES COMPLETELY CORRODED THROUGH. THE SUSPENSION COMPONE
... NTS HAVE HEAVY SURFACE CORROSION AS WELL. I FEEL THAT IF THE AUTOMOTIVE MANUFACTURES CONTINUE TO USE METAL FUEL TANK RETAINING STRAPS THEY SHOULD ENCASE THEM IN A NON CORROSIVE MATERIAL. THIS WOULD REDUCE THE EFFECTS OF CORROSION AND CHAFING OF THE FUEL TANK, THIS IS A HIGH VIBRATION AREA. I CONTACTED CHRYSLER VIA E-MAIL, THEIR RESPONSE WAS,( UNFORTUNATELY WE ARE UNABLE TO DIAGNOSE THE SITUATIONS YOU HAVE OUTLINED IN YOUR E-MAIL). I THEN CONTACTED CHRYSLER BY PHONE AND TOLD THE REPRESENTATIVE ABOUT MY SITUATION. HE TOLD ME DUE TO THE AGE OF THE CAR AND THE MILEAGE THAT THERE WAS NOTHING THEY COULD DO. AT THAT POINT I ASKED HIM IF I COULD SPEAK TO A SUPERVISOR, HE TOLD ME AT THAT TIME THEY WERE NOT AVAILABLE AND THAT THEY WOULD CALL ME BACK. I NEVER RECEIVED A CALL BACK, HOWEVER I DID RECEIVE A CUSTOMER SURVEY ON MY E-MAIL ACCOUNT. WITH THIS BEING A DANGEROUS SAFETY ISSUE I COULD NOT WAIT FOR CHRYSLER'S RESPONSE. I REPLACE THE FUEL TANK STRAPS MYSELF, I FOUND REPLACEMENT STRAPS AT A LOCAL AUTO PARTS STORE. I HAVE REVIEWED THIS DOT WEB SITE ON PREVIOUS COMPLAINTS WITH THIS MODEL, MAKE AND YEAR AUTOMOBILE. FOUND NOTHING IN REGARDS TO THE FUEL TANK STRAPS. I DID FIND A SERVICE BULLETIN ISSUED BY CHRYSLER ON THE TRANSMISSION CONTROL MODULE WHICH WE HAD REPLACED A FEW YEARS AGO. THIS WAS AN VERY EXPENSIVE REPAIR, WE WERE NEVER NOTIFIED OF THE SERVICE BULLETIN. ANOTHER COMPLAINT FROM A CUSTOMER ABOUT LOSS OF TIRE PRESSURE A SAFETY ISSUE AS WELL. WE ALSO EXPERIENCED THIS, THE TIRES HAD TO BE REMOVED FROM THE RIM AND THE MATING SURFACE OF THE RIM TO TIRE CLEANED. *TRRead more
Incident date: Sep 22, 2011
AFTER BACKING OUR CAR OUT OF THE CARPORT, WE NOTICED A LONG THIN PIECE OF CORRODED METAL LAYING ON THE GROUND. I GOT UNDER THE CAR AND FOUND THAT THE FUEL TANK RETAINING STRAPS WERE SEVERELY CORRODED, THE ONE ON THE LEFT SIDE OF THE CAR HAD HOLES COMPLETELY CORRODED THROUGH. THE SUSPENSION COMPONE
... NTS HAVE HEAVY SURFACE CORROSION AS WELL. I FEEL THAT IF THE AUTOMOTIVE MANUFACTURES CONTINUE TO USE METAL FUEL TANK RETAINING STRAPS THEY SHOULD ENCASE THEM IN A NON CORROSIVE MATERIAL. THIS WOULD REDUCE THE EFFECTS OF CORROSION AND CHAFING OF THE FUEL TANK, THIS IS A HIGH VIBRATION AREA. I CONTACTED CHRYSLER VIA E-MAIL, THEIR RESPONSE WAS,( UNFORTUNATELY WE ARE UNABLE TO DIAGNOSE THE SITUATIONS YOU HAVE OUTLINED IN YOUR E-MAIL). I THEN CONTACTED CHRYSLER BY PHONE AND TOLD THE REPRESENTATIVE ABOUT MY SITUATION. HE TOLD ME DUE TO THE AGE OF THE CAR AND THE MILEAGE THAT THERE WAS NOTHING THEY COULD DO. AT THAT POINT I ASKED HIM IF I COULD SPEAK TO A SUPERVISOR, HE TOLD ME AT THAT TIME THEY WERE NOT AVAILABLE AND THAT THEY WOULD CALL ME BACK. I NEVER RECEIVED A CALL BACK, HOWEVER I DID RECEIVE A CUSTOMER SURVEY ON MY E-MAIL ACCOUNT. WITH THIS BEING A DANGEROUS SAFETY ISSUE I COULD NOT WAIT FOR CHRYSLER'S RESPONSE. I REPLACE THE FUEL TANK STRAPS MYSELF, I FOUND REPLACEMENT STRAPS AT A LOCAL AUTO PARTS STORE. I HAVE REVIEWED THIS DOT WEB SITE ON PREVIOUS COMPLAINTS WITH THIS MODEL, MAKE AND YEAR AUTOMOBILE. FOUND NOTHING IN REGARDS TO THE FUEL TANK STRAPS. I DID FIND A SERVICE BULLETIN ISSUED BY CHRYSLER ON THE TRANSMISSION CONTROL MODULE WHICH WE HAD REPLACED A FEW YEARS AGO. THIS WAS AN VERY EXPENSIVE REPAIR, WE WERE NEVER NOTIFIED OF THE SERVICE BULLETIN. ANOTHER COMPLAINT FROM A CUSTOMER ABOUT LOSS OF TIRE PRESSURE A SAFETY ISSUE AS WELL. WE ALSO EXPERIENCED THIS, THE TIRES HAD TO BE REMOVED FROM THE RIM AND THE MATING SURFACE OF THE RIM TO TIRE CLEANED. *TRRead more
Incident date: Dec 16, 2010
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT WAS DRIVING 50 MPH HE DROVE OVER BLACK ICE AND CRASHED INTO ANOTHER VEHICLE. A PASSENGER SUSTAINED INJURIES TO THE NECK AND BACK, AND WAS TRANSPORTED TO THE HOSPITAL. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTR
... OYED. A POLICE REPORT WAS AVAILABLE. THE MANUFACTURER ADVISED THE CONTACT THAT ALTHOUGH THE VEHICLE WAS DESTROYED, BECAUSE THE FRAME WAS UNDAMAGED THE AIR BAGS DID NOT DEPLOY. THE FAILURE MILEAGE WAS 99,000.Read more
Crash
1 injured
Incident date: Apr 1, 2010
2002 CHRYSLER CONCORDE 2.7L ENGINE. ENGINE NOISE DUE TO EXCESS SLUDGE BUILD UP IN ENGINE EVEN THOUGH SUGGESTED MAINTENANCE ROUTINE WAS FOLLOWED PERFORMING OIL CHANGES AT PROPER INTERVALS. CLIO MICHIGAN CHRYSLER DEALERSHIP MAINTENANCE TECHNICIAN SUGGESTED A TOTAL ENGINE REBUILD OR A USED ENGINE REPL
... ACEMENT AT A COST OF MORE THAN 3000.00 DOLLARS EVEN THOUGH THE ENGINE HAS ONLY 73774 MILES OF NORMAL DRIVING USE. UPON FURTHER INVESTIGATION IT WAS DISCOVERED THAT THERE HAVE BEEN NUMEROUS COMPLAINTS AND SUBSEQUENT CLASS ACTION LAWSUITS FILED AGAINST DAIMLER CHRYSLER CORPORATION AS A RESULT OF PREMATURE FAILURE OF THE 2.7L ENGINE MANUFACTURED BY THE CHRYSLER CORPORATION. I THEN FILED A FORMAL COMPLAINT WITH THE CHRYSLER CORPORATION IN REGARD TO THE ENGINE NOISE AND POSSIBLE PREMATURE FAILURE AND SUGGESTED REPAIR COST AND AS OF HIS DATE HAVE NOT BEEN CONTACTED BY THE SAID CORPORATION. *TRRead more
Incident date: Jun 19, 2005
BEGINNING IN 2005, THE AIRBAG LIGHT ON OUR CHRYSLER CONCORDE DASHBOARD BEGAN INTERMITTENT ON/OFF WHILE DRIVING. THE PROBLEM PERSISTED, BUT KNOWING IT WAS OUT OF WARRANTY AND HOW DIFFICULT ELECTRICAL PROBLEMS ARE, WE IGNORED IT. FINALLY IT REMAINED ON IN 2006 AND IN 2010 WE HAD THE AIRBAG MODULE RE
... PLACED BY OUR DEALER. THE REPAIRED FAILED AND NOW SEEMS TO BE A DEFECTIVE WIRING HARNESS. THE CAR REMAINS AT THE DEALER. THE PARE IS UNAVAILABLE AND THE COST COULD BE THOUSANDS FOR A CAR WORTH 7K. HAS CHRYSLER HAD PROBLEMS WITH THIS MODULE OR HARNESS THAT COULD HAVE BE A SAFETY RECALL? *TRRead more
Incident date: May 30, 2009
2002 CHRYSLER CONCORDE. DRIVER'S SEAT BACK SUDDENLY RECLINED. THE SEAT BACK WILL NOT STAY UP. CHRYSLER RECALL C04 (NHTSA CAMPAIGN NUMBER 03V035000 HAD ALLEGEDLY BEEN PERFORMED ON THIS VEHICLE BY THE SELLING DEALER, LAFLAM CHRYLER IN RUNNEMEDE, NJ, ON FEB 20, 2007. THIS RECALL IS SUPPOSED TO ENTA
... IL REPLACEMENT OF THE SEAT BOLT ASSEMBLY TO PREVENT THIS PROBLEM. I AM THE ORIGINAL OWNER. *TRRead more
Incident date: May 30, 2009
2002 CHRYSLER CONCORDE. DRIVER'S SEAT BACK SUDDENLY RECLINED. THE SEAT BACK WILL NOT STAY UP. CHRYSLER RECALL C04 (NHTSA CAMPAIGN NUMBER 03V035000 HAD ALLEGEDLY BEEN PERFORMED ON THIS VEHICLE BY THE SELLING DEALER, LAFLAM CHRYLER IN RUNNEMEDE, NJ, ON FEB 20, 2007. THIS RECALL IS SUPPOSED TO ENTA
... IL REPLACEMENT OF THE SEAT BOLT ASSEMBLY TO PREVENT THIS PROBLEM. I AM THE ORIGINAL OWNER. *TRRead more
Incident date: Apr 16, 2009
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING AND BEGAN SMOKING. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP. THE TECHNICIAN STATED THAT THE TIMING CHAIN AND HEAD GASKET FAILED. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE AND CURRE
... NT MILEAGES WERE 92,500.Read more
Incident date: Feb 27, 2009
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT STATED THAT THE 2.7 LITER ENGINE IN HIS VEHICLE WAS MALFUNCTIONING. HE HEARD A LOUD KNOCKING NOISE AND OIL WAS NOT BEING PUMPED INTO THE ENGINE. THE CONTACT HAD THE VEHICLE SERVICED FOR AN OIL CHANGE AND ROUTINE MAINTENANCE IN HOPES THAT T
... HE FAILURE WOULD BE CORRECTED. THE MECHANIC INFORMED HIM THAT THE OIL WAS NOT THE ISSUE; HOWEVER, THE ENGINE WAS MALFUNCTIONING. THE MANUFACTURER ADVISED HIM TO GET A WRITTEN ESTIMATE AND SEND IT TO THEM. THE FAILURE MILEAGE WAS 48,000.Read more
Incident date: Dec 18, 2008
I WAS DRIVING MY CONCORDE HOME FROM WORK A WEEK BEFORE CHRISTMAS AND AS I TURNED ON THE RAMP TO GET OFF THE HIGHWAY AT THE BOTTOM OF THE RAMP MY CAR JUST QUIT RUNNING, NO SIGN OF A PROBLEM AT ALL WITH IT BEING SUCH A LARGE VEHICLE IT IS VERY HARD TO CONTROL THE STEERING. I WAS REALLY THANKFUL THAT I
... T DID NOT HAPPEN ON THE MAIN HIGHWAY BECAUSE I WAS IN THE MIDDLE LANE MOST OF THE WAY HOME AND COULD HAVE BEEN REAR ENDED AND SERIOUSLY HURT. I WOULD LIKE TO KNOW WHAT THE CUSTOMERS CAN DO TO GET REIMBURSED FULLY OR PARTIALLY FOR THE REPAIRS SINCE THEY KNOW THAT THEY HAVE A BIG PROBLEM WITH THE ENGINES. I HAD TO HAVE MY ENGINE REPLACED AND SO I PAID FOR AN ENGINE & LABOR. ALSO THIS PAST SUMMER MINE AND A FRIEND OF MINES AIR CONDITIONER WENT OUT, ANOTHER PROBLEM THAT THEY HAVE SWEPT UNDER THE RUG. PLEASE E-MAIL ME AND LET ME KNOW WHAT WE AS THE CUSTOMERS CAN DO TO GET REIMBURSED FOR THE PARTS AND LABOR TO GET OUR VEHICLES FIXED. THANKS FOR YOUR HELP IN THIS MATTER. *TRRead more
Incident date: Dec 20, 2008
1. SINCE I PURCHASED THE VEHICLE ALL LIGHTING, INTERIOR DASH, HEADLAMPS, ETC. HAVE A "FLICKERING" OR "PULSING" EFFECT. OVER TIME, THIS HAS INCREASED. THE VEHICLE, AN 02 CHRYS CONCORDE, HAS ONLY 26K MI AND WAS PURCHASED NEW. THIS FLICKERING OF LIGHTING HAS WORSENED TO THE POINT THAT IT BOTHERS OT
... HER MOTORISTS. 2. THIS CONDITION IS CONSTANT. THE VEHICLE WILL NOT START WHEN LEFT 24 HRS WITHOUT RUNNING. VEHICLE STALLED ON AN INTERSTATE, IMMEDIATELY PUT IN NEUTRAL AND ATTEMPTED TO START, NEGATIVE. ALL LIGHTING CEASED TO FUNCTION PRIOR TO BEING ABLE TO FULLY STOP THE VEHICLE. 4-WAY-FLASHERS FAILED TO FUNCTION WHILE ON SHOULDER AND MY VEHICLE WAS NEARLY STRUCK BY ANOTHER MOTORIST. 3. THIS IS CLEARLY A FACTORY DEFECT WITH THE ELECTRICAL SYSTEM. NOT SURE WHAT THE PROBLEM IS. DIAGNOSIS OF THE ALL SYSTEMS WERE NORMAL WITH THE EXCEPTION OF "EXCESSIVE RIPPLE" NOTED FOR THE RECHARGING SYSTEM. PERSONS TESTING VEHICLE DID NOT HAVE AN ADEQUATE EXPLANATION FOR THIS "EXCESSIVE RIPPLE" BUT WERE WILLING TO SELL ME A NEW ALTERNATOR THAT MAY OR MAY NOT FIX THE PROBLEM. BATTERY (ORIGINAL) WAS REPORTEDLY STILL GOOD BUT NEEDED RECHARGING. I FOUND THE GROUND FROM ENGINE TO REMOTE NEGATIVE TERMINAL SEVERED IN HALF--IT RUNS RIGHT OVER THE CATALYTIC CONVERTER. I THINK ORIGINALLY, IT MAY HAVE BEEN TOUCHING THE CONVERTER. IT WAS BRITTLE AND GREENISH OXIDIZED COLOR (I STILL HAVE A PIECE OF IT). I AM PLANNING TO TRY A NEW ALTERNATOR IN THE VERY NEAR FUTURE AND I WILL HANG ONTO THE OLD ONE. *TRRead more
Incident date: Aug 20, 2008
REAR SEAT BELTS (3) DO NOT CATCH WHEN I PULL ON THEM SUDDENLY. I DID NOT HAVE ANY INCIDENT THAT CAUSED ME TO CHECK THEM. I UNDERSTAND SEAT BELTS ARE WARRANTED FOR THE LIFE OF THE CAR SO THAT THEY CAN BE REPAIRED WITHOUT COST. THE CAR IS 2002 CHRYSLER CONCORDE. IT HAS APPROX. 64,000 MILES AND I
... AM THE ORIGINAL OWNER. *TRRead more
Incident date: Apr 21, 2008
ENGINE FAILURE ON 2002 CHRYSLER CONCORDE WITH 2.7L ENGINE. VEHICLE ONLY HAS 40,500 MILES ON ODOMETER. ENGINE FAIL WITH NO WARNING. CURRENTLY VEHICLE IS AT CHRYSLER DEALER FOR DIAGNOSE AND POSSIBLE REPAIR UNDER EXTEND WARRANTY STILL IN AFFECT (7 YRS. OR 100,000 MILES). AT THIS TIME I DO NOT KNOW IF T
... HE DEALER IS GOING TO MAKE GOOD ON WARRANTY OR NOT. *TRRead more
Incident date: Apr 21, 2008
ENGINE FAILURE ON 2002 CHRYSLER CONCORDE WITH 2.7L ENGINE. VEHICLE ONLY HAS 40,500 MILES ON ODOMETER. ENGINE FAIL WITH NO WARNING. CURRENTLY VEHICLE IS AT CHRYSLER DEALER FOR DIAGNOSE AND POSSIBLE REPAIR UNDER EXTEND WARRANTY STILL IN AFFECT (7 YRS. OR 100,000 MILES). AT THIS TIME I DO NOT KNOW IF T
... HE DEALER IS GOING TO MAKE GOOD ON WARRANTY OR NOT. *TRRead more
Incident date: Apr 18, 2008
I GOT TO WORK THIS MORNING 4/18/2008 8:15 AND TURNED IN THE PARKING LOT AND COULDN'T STEER THE ...WHEEL. ENOUGH IS ENOUGH. THIS IS MY 3RD CAR I HAVE BOUGHT FROM CHRYSLER AND I AM FED UP. THE THIRD TIME HAS NOT BEEN THE CHARM. *TR
Incident date: Feb 1, 2007
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 55 MPH, THE VEHICLE JERKED AND THEN SHUT OFF WITHOUT WARNING. APPROXIMATELY TEN MINUTES LATER, THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT SHUT OFF AGAIN. THE DEALER STATED THAT A DEFECTIVE PART IN THE ENGINE CAUSED THE VEHI
... CLE TO OVERHEAT. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. AS OF NOVEMBER 21, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 88,000 AND CURRENT MILEAGE WAS 90,000.Read more
Incident date: Oct 26, 2007
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 40 MPH, THE VEHICLE OVERHEATED AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE THERMOSTAT AND RADIATOR CAP CAUSED THE FAILURE. THE MECHANIC REPLACED THE PARTS; HOWEVER, THE FAILURE CONTINUED. THE DEALER STATED THAT THE HEAD GASK
... ET FAILED. AS OF NOVEMBER 9, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 81,900 AND CURRENT MILEAGE WAS 82,224.Read more
Incident date: Aug 21, 2007
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE ACCELERATING FROM A STOP, THE BACK OF THE DRIVER SEAT RECLINED TO THE FLOOR WITHOUT WARNING. THE CONTACT PULLED OFF THE ROAD AND NOTICED THAT THE ENTIRE SEAT FAILED. CHRYSLER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN I
... D NUMBER 03V035000 (SEATS:FRONT ASSEMBLY:RECLINER). THE MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE SEAT AGAIN FOR FREE AND WOULD NOT PROVIDE REIMBURSEMENT FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 53,000. UPDATED 01-14-08. *KB A LOCAL MECHANIC REPLACED THE SEAT TRACK AND TIE ROD END. UPDATED 12/12/07. *JBRead more
Incident date: Aug 21, 2007
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE ACCELERATING FROM A STOP, THE BACK OF THE DRIVER SEAT RECLINED TO THE FLOOR WITHOUT WARNING. THE CONTACT PULLED OFF THE ROAD AND NOTICED THAT THE ENTIRE SEAT FAILED. CHRYSLER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN I
... D NUMBER 03V035000 (SEATS:FRONT ASSEMBLY:RECLINER). THE MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE SEAT AGAIN FOR FREE AND WOULD NOT PROVIDE REIMBURSEMENT FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 53,000. UPDATED 01-14-08. *KB A LOCAL MECHANIC REPLACED THE SEAT TRACK AND TIE ROD END. UPDATED 12/12/07. *JBRead more
Incident date: Aug 21, 2007
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE ACCELERATING FROM A STOP, THE BACK OF THE DRIVER SEAT RECLINED TO THE FLOOR WITHOUT WARNING. THE CONTACT PULLED OFF THE ROAD AND NOTICED THAT THE ENTIRE SEAT FAILED. CHRYSLER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN I
... D NUMBER 03V035000 (SEATS:FRONT ASSEMBLY:RECLINER). THE MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE SEAT AGAIN FOR FREE AND WOULD NOT PROVIDE REIMBURSEMENT FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 53,000. UPDATED 01-14-08. *KB A LOCAL MECHANIC REPLACED THE SEAT TRACK AND TIE ROD END. UPDATED 12/12/07. *JBRead more
Incident date: Aug 20, 2007
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE IDLING AT A TRAFFIC LIGHT, THE DRIVER'S SEAT UNEXPECTEDLY RECLINED. THE CONTACT STATED THAT THE SEAT COULD NOT BE RAISED. THE CONTACT TOOK THE VEHICLE TO THE MECHANIC AND THEY STATED THAT THE CAUSE OF FAILURE WAS THE FRONT SEAT POWER ASSEMBLY.
... THE MECHANIC REPAIRED THE VEHICLE. THERE IS A RECALL FOR THE FRONT SEAT POWER ASSEMBLY (NHTSA CAMPAIGN ID NUMBER: 03V035000). THE CURRENT AND FAILURE MILEAGES WERE 52,000.Read more
Incident date: Aug 13, 2007
I JUST GOT OFF THE HIGHWAY. WHILE I WAS PARKING THE VEHICLE I HEARD POPPING NOISE UNDER THE HOOD AND I COMPLETELY LOST STEERING. THE BOLTS HOLDING THE INNER RODS AND RACK AND PINION BROKE OFF. AFTER SOME RESEARCH I FOUND OUT THAT THIS IS VERY COMMON PROBLEM FOR THIS LINE OF CHRYSLER VEHICLES. I CAL
... LED CHRYSLER CUSTOMER SERVICE. THEY CLAIM THAT THIS IS NOT THEIR PROBLEM BECAUSE THE CAR IS NOT UNDER MANUFACTURE WARRANTY.. *TRRead more
Incident date: Aug 13, 2007
I JUST GOT OFF THE HIGHWAY. WHILE I WAS PARKING THE VEHICLE I HEARD POPPING NOISE UNDER THE HOOD AND I COMPLETELY LOST STEERING. THE BOLTS HOLDING THE INNER RODS AND RACK AND PINION BROKE OFF. AFTER SOME RESEARCH I FOUND OUT THAT THIS IS VERY COMMON PROBLEM FOR THIS LINE OF CHRYSLER VEHICLES. I CAL
... LED CHRYSLER CUSTOMER SERVICE. THEY CLAIM THAT THIS IS NOT THEIR PROBLEM BECAUSE THE CAR IS NOT UNDER MANUFACTURE WARRANTY.. *TRRead more
Incident date: Jun 1, 2007
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 60 MPH, THE CONTACT HEARD A LOUD RATTLING SOUND COMING FROM THE ENGINE. THE VEHICLE IS NO LONGER ABLE TO BE DRIVEN. THE FUEL SYSTEM WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 108,780.
Incident date: Mar 1, 2007
TL*THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE FAILS TO START OCCASIONALLY. THE DEALER PERFORMED A TUNE-UP ON THE VEHICLE. APPROXIMATELY THREE WEEKS LATER, THE VEHICLE BEGAN TO OVERHEAT. THE MECHANIC
... STATED THAT THE VEHICLE NEEDED A TRANSMISSION FLUSH, BELTS, AND A NEW WATER PUMP AND PERFORMED THE REPAIR. APPROXIMATELY TWO DAYS LATER, THE ENGINE COMPLETELY FAILED WITHOUT WARNING. THE MECHANIC STATED THAT THE ENGINE WAS BLOWN, BUT WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 75,000 AND FAILURE MILEAGE WAS 70,000.Read more
Incident date: Dec 15, 2006
ABS AND TRACTION CONTROL SYSTEM FAILED. *JB
Incident date: Oct 10, 2006
DT*: THE CONTACT STATED WHILE CRUISING 65 MPH ON THE HIGHWAY UNDER NORMAL ROAD CONDITIONS, THE OIL LIGHT ILLUMINATED, AND THE ENGINE MADE A CLUNKING SOUND BEFORE THE ENGINE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DETERMINED THAT THE ENGINE HAD A 90 DEGREE TURN, AND A BUILDUP
... OF OIL SLUDGE. THE DEALER WAS NOTIFIED AND DETERMINED THAT THE VIN # DID NOT FIT UNDER A RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THERE ARE OTHER COMPLAINTS SIMILAR TO THIS SUCH AS ODI ID #10109198.Read more
Incident date: Oct 10, 2006
COMPLETE LOSS OF TRANSMISSION. THIS TRANSMISSION HAS BEEN PROPERLY TAKEN CARE OF -TWO FLUID CHANGES; WHEN I WENT TO GET IT REPAIRED AT THE DODGE DEALERSHIP I WAS ADVISED THERE WERE SO MANY PARTS ON BACK ORDER FOR THIS PROBLEM THAT IT WOULD BE A MONTH OR BETTER TO GET THE TRANSMISSION REPAIRED. TOT
... AL REPLACEMENT BECAME NECESSARY. MY OPINION IS -IF THERE ARE SO MANY ON "BACK ORDERED " THAT IT WILL TAKE A MONTH OR MORE TO FIX THE TRANSMISSION THIS IS A MAJOR PROBLEM ACROSS THE FLEET...ONE I SHOULD NOT COMPLETELY PAY FOR. *NMRead more
Incident date: Sep 14, 2006
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE WAS INVOLVED IN A COLLISION, REAR-ENDING A COMMERCIAL TRUCK. THE AIRBAGS DID NOT DEPLOY. THE DRIVER WAS TAKEN TO THE HOSPITAL WITH JAW FRACTURES, MISSING TEETH, AND CARDIAC INJURIES. A POLICE REPORT WAS TAKEN, AND THE MANUFACTURER WAS NOTI
... FIED. THE VEHICLE WAS TAKEN TO A PRIVATE REPAIR SHOP, WHERE THE CAUSE OF THE PROBLEM WAS UNABLE TO BE DETERMINED.Read more
Crash
1 injured
Incident date: Apr 16, 2006
WHILE TRAVELING FROM BALTIMORE TO BURLINGTON, VT THE AIR BAG WARNING LIGHT CAME ON. I CALLED THE LOCAL DEALER AND IT TOOK SEVERAL DAYS FOR AN APPOINTMENT. AFTER PAYING A $72 FEE FOR A DIAGNOSIS, I WAS TOLD THE PASSENGER AIR BAG WAS INOPERATIVE DUE TO AN "ELECTRONIC" FAILURE, BUT PARTS WERE NOT AVAIL
... ABLE AND HAD TO BE ORDERED AND I AM STILL DRIVING WITH AN INOPERATIVE AIR BAG THAT WHEN (AND IF) THE PART ARRIVES WILL COST ME SEVERAL HUNDRED DOLLARS MORE TO FIX. I CONTACTED THE CHRYSLER HOTLINE AND WAS DISAPPOINTED BY WHAT SEEMED INDIFFERENCE TO SAFETY ISSUES LIKE THIS. *JBRead more
Incident date: Mar 15, 2006
ALUMINUM RIM TIRES ON 2002 CHRYSLER CONCORDE DEVELOP LEAKS ALONG SEAL WITH TIRE BEAD. LEADS TO SLOW LEAK AND RESULTING LOW PRESSURE TIRE. I WAS TOLD BY GOODYEAR SERVICE CENTER THAT THIS IS COMMON PROBLEM WITH THESE CHRYSLER ALUMINUM WHEELS. TO EXTENT THAT SOMEONE DOES NOT NOTICE TIRE LOSS OF PRES
... SURE, DRIVING WITH SEVERELY UNDERINFLATED TIRE COULD RESULT IN CATASTROPHIC TIRE FAILURE. I HAVE TAKEN TIRE IN FOR SERVICE - (REMOVE TIRE AND CLEAN RIM) BUT IT IS STILL LEAKING. I VIEW THIS AS A MANUFACTURING OR DESIGN DEFECT, THE RIM SHOULD NOT FAIL TO HOLD PRESSURE. *NMRead more
Incident date: Nov 18, 2004
BOUGHT THE CAR USED FROM COPPER CITY DODGE IN ROME NY. CHECK ENGINE LIGHT WAS ON WHEN TEST DRIVEN. WERE REASSURED IT WOULD BE GOOD WHEN WE TOOK DELIVERY. AFTER ABOUT TWO WEEKS LIGHT WAS BACK. DEALER SAID IT WAS BAD GAS CAP AND FIXED. ABOUT TWO WEEKS OR SO IT WAS BACK ON. DEALER SAID IT NEEDED
... TO BE RESET, FIXED. ABOUT TWO WEEKS IT WAS BACK. DEALER SAID IT WAS EVAP CANISTER, ROLLOVER VALVE AND AN EMISSIONS VALVE, CLAIMED FIXED, CHARGED US ABOUT $400. ABOUT TWO WEEKS OR SO IT WAS BACK AGAIN. DEALER SAID IT WAS A BAD FUEL PUMP WOULD BE ABOUT $700. TOOK CAR TO USUAL FAMILY MECHANIC WHO HAD TO REPLACE EVERYTHING DEALER CLAIMED TO HAVE REPLACED. OUR MECHANIC SAID IT ALL TESTED BAD. AFTER A MONTH OR SO LIGHT WAS BACK ON. CAR RUNS OK BUT CHECK ENGINE LIGHT WON'T GO AWAY. THIS HAS BEEN AN ONGOING PROBLEM SINCE WE'VE OWNED THE CAR. CALLED CHRYSLER AND WAS TOLD WE'D HAVE TO WORK IT OUT WITH THE DEALER. I WILL NOT PAY THE DEALER ANOTHER RED CENT TO FIX A PROBLEM THAT'S BEEN THERE SINCE WE TOOK DELIVERY. I SHOULD HAVE NEVER PAID THEM FOR REPAIRS TO BEGIN WITH. *NMRead more
Incident date: Mar 6, 2006
DT*: THE CONTACT STATED WITHOUT WARNING AT 55 MPH THE ENGINE STOPPED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHICH DETERMINED THERE WAS SLUDGE IN THE OIL AND THE ENGINE NEEDED TO BE REPLACED.
Incident date: Feb 6, 2006
DT*: THE CONTACT STATED THE AUTOMATIC TRANSMISSION WOULD NOT SHIFT PROPERLY AT 40MPH WHICH CAUSED THE VEHICLE TO STALL AND OPERATE AT A REDUCED SPEED. THE TRANSMISSION LIGHT ON THE DASH PANEL ILLUMINATED AFTERWARDS. THE VEHICLE WAS SEEN BY A DEALER. THE SERVICE DEPARTMENT CLEARED THE FAILURE COD
... E AND THE LIGHT NO LONGER ILLUMINATED. AFTERWARDS THE PROBLEM PERSISTED. THE VEHICLE WAS SEEN BY AN INDEPENDENT TRANSMISSION REPAIR SHOP. THE MECHANIC SUGGESTED REPLACING THE VALVE PAN OR THE TRANSMISSION WOULD LOCK UP. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND RELINQUISHED ANY OWNERSHIP OF THE VEHICLE.Read more
Incident date: Dec 1, 2005
DT*: THE CONTACT STATED WHILE PARKED THE VEHICLE'S ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALERSHIP AFTER NUMEROUS ATTEMPTS OF TRYING TO START THE VEHICLE. THE DEALERSHIP DETERMINED THE FAILURE IS DUE TO SLUDGE IN THE ENGINE AND TENSION ON THE TIMING CHAIN. THERE WERE NO WARNING SIGNALS INDI
... CATING A PROBLEM WITH THE VEHICLE BEFORE THIS INCIDENT.Read more
Incident date: Dec 11, 2005
DT: THE CONTACT STATED WHILE VEHICLE WAS PARKED IT CAUGHT ON FIRE. THE FIRE STARTED IN THE BATTERY. THERE WAS DAMAGE TO THE RIGHT FRONT FENDER. THERE WERE NO PRIOR PROBLEMS WITH THE VEHICLE. POLICE AND FIRE DEPARTMENT REPORTS WERE TAKEN. THE VEHICLE HAS NOT BEEN INSPECTED BY THE SERVICE DEALER. AD
... DITIONALLY, THERE HAS BEEN NO CONTACT WITH THE MANUFACTURER OF THE BATTERY.*AKRead more
Fire
Incident date: May 27, 2005
BRAKE SEEMED LIKE THEY WERE OUT OF ROUND ,WHEN STOPPING. THEY WOULD GO BUMP, BUMP UNTIL CAR STOPPED. THEY CALLED IT PULSATING BRAKES. THEY REPLACED THE FRONT PADS AND "SEVERELY RUSTED ROTORS". MILEAGE: 23616. I KEPT BRAKE PARTS. MI LICENSE 568RWVJEEP CHEROKEE HAD SAME PROBLEM. *JB
Incident date: May 27, 2005
BRAKE SEEMED LIKE THEY WERE OUT OF ROUND ,WHEN STOPPING. THEY WOULD GO BUMP, BUMP UNTIL CAR STOPPED. THEY CALLED IT PULSATING BRAKES. THEY REPLACED THE FRONT PADS AND "SEVERELY RUSTED ROTORS". MILEAGE: 23616. I KEPT BRAKE PARTS. MI LICENSE 58RWVJEEP CHEROKEE HAD SAME PROBLEM. *JB
Incident date: Nov 21, 2005
DT: THE CONTACT STATED VEHICLE DOWN SHIFTED FROM 55 TO 20 MPH. WHEN THIS HAPPENED SHE PULLED OVER,TURNED THE VEHICLE OFF, AND RESTARTED IT. IF THE VEHICLE WAS NOT RESTARTED IT WOULD CONTINUE TO GO ONLY 20 MPH. THE DEALERSHIP STATED THE TRANSMISSION SOLENOID SWITCH VALVE WAS LATCHED IN THE LR POS
... ITION. THIS WAS NOT COVERED IN THE WARRANTY, AND NO REPAIRS HAVE BEEN DONE BY CONTACT DESPITE THE EXPENSE. *AKRead more
Incident date: Mar 9, 2005
I PURCHASED A 2002 CHRYSLER CONCORDE LX IN FEBRUARY OF 2005 AND IT WAS SERVICED AT A KEY CHRYSLER DODGE AND JEEP IN XENIA OH TWICE IN MARCH OF 2005 FOR AN INTERNAL OIL LEAK WHICH IS NOW A RECURRING PROBLEM WHICH IS GOING TO COST ME AT LEAST 6500 DOLLARS TO FIX!!!! CHRYSLER HAS NO INTENTIONS ON HELPI
... NG TO FIX MY CAR! I STILL HAVE A CAR PAYMENT WITH NO CAR. THIS IS VERY DISTURBING TO ME. BEING THAT THE OIL LEAK COULDN'T OF BEEN FIXED I CAN'T POSSIBLY UNDERSTAND WHY THEY WON'T JUST FIX THE CAR. WITH SEVERAL ATTEMPTS TO COME TO SOME TYPE OF AGREEMENT I HAVE BEEN UNSUCCESSFUL. IF ANYONE HAS ANY HELP AS TO HOW I CAN GET MY CAR FIXED PLEASE LET ME KNOW. *NMRead more
Incident date: Oct 13, 2005
AUGUST 2005, MY CHRYSLER CONCORD'S OIL WAS CHANGED BY THE DEALERSHIP, TWELVE DAYS LATER MY CARS ENGINE WAS KNOCKING LOUDLY, THE DEALERSHIP TOLD ME I LET THE OIL RUN LOW (WHICH I HAD NOT)AND SLUDGE WAS ALSO A PROBLEM WITHIN THE LOWER ENGINE. THEY CHANGED THE OIL AGAIN FOR FREE, AND FLUSHED THE SLUDGE
... FROM THE ENGINE, AT MY COST. NOW TWO MONTHS LATER MY CARS ENGINE IS BLOWN UP FROM THE SLUDGE PROBLEM IN THE ENGINE. THE DEALERSHIP PARK DODGE @ 301-737-0088 IS QUOTING ME 7,500 TO REPLACE THE ENGINE. I OWE 6,000 ON THE VEHICLE WHICH IS MY FINAL 12 MONTHS OF PAYMENTS. MY ENGINE HAS 88,000 MILES ON IT AND HAS BEEN TAKEN VERY GOOD CARE OF. I HAVE BEEN TOLD FOUR TIMES BY THE SERVICE REPRESENTATIVE AND A SALESMEN THESE 2.7 CONCORD ENGINES HAVE A BAD SLUDGE PROBLEM WHICH CAUSES EACH ENGINE TO BE REPLACED. THEY STATED CHRYSLER IS NOT OWNING UP TO THE PROBLEM. *NMRead more
Incident date: Oct 9, 2005
I PURCHASED A 2002 USED CONCORDE WITH AROUND 40,000 MILES. FOUR MONTHS, TWO OIL CHANGES, AND 12,000 MILES LATER THE ENGINE SEIZED / TIMING CHAIN BROKE. MYSELF AND MY CHILDREN WERE UNINJURED. THE ESTIMATE FOR REPAIRS IS AT $5,692. THE DEALERSHIP AND THE CONSUMER PROTECTION SERVICE CONTRACT PROVIDER
... ARE INSISTING THIS IS DUE TO LACK OF MAINTENANCE AND WILL NOT COVER THE REPAIRS. MY MECHANIC INFORMED ME THIS IS A COMMON PROBLEM WITH THIS ENGINE. AFTER LOOKING AT IT HE SAID IT WAS NOT DUE TO LACK OF MAINTENANCE ON MY PART, ALTHOUGH I COULD HAVE CHANGED THE OIL MORE FREQUENTLY. HE SAID SLUDGE BUILD UP IS A KNOWN ISSUE WITH THIS ENGINE. ALTHOUGH I DID NOT CHANGE IT EVERY 3,000 MILES, I DID CHANGE IT WITHIN THE 7,500 MILES SUGGESTED IN MY OWNERS MANUAL. *NMRead more
Incident date: Aug 18, 2005
DT: AFTER PARKING CALLER TRIED TO START VEHICLE AND IT WOULD NOT START. CALLER STATED VEHICLE WAS MAKING A TICKING NOISE WHEN HE STARTED IT AND THEN IT WOULD STOP WHEN THE VEHICLE WARMED UP. DEALER AND MANUFACTURER HAVE NOT BEEN CONTACTED YET. *AK
Incident date: Jul 23, 2005
DT: 2002 CHRYSLER CONCORD LX. CONSUMER COMPLAINED OF AN ENGINE FAILURE. IT FIRST STARTED BY THE ENGINE KNOCKING AND LIGHT COLORED SMOKE FROM THE TAIL PIPE. THE CAR WAS MAINTAINED WITH OIL CHANGES EVERY 3000 MILES. TOOK T VEHICLE O DEALER, AND THEY SAID IT WAS NOT UNDER WARRANTY. THEN ENGINE SPECI
... ALIST SAID VEHICL NEEDED A BRAND NEW ENGINE AT THE COST OF $5500.*AK I WAS TOLD BY THE ENGINE SPECIALIST THAT THERE IS DEFECT IN THE OIL PUMP AND IT WILL NOT MAINTAIN OIL PRESSURE AND THIS CAUSES OIL SLUDGE AND THIS IN TURN LOCKS THE ENGINE UP. I HAVE ONLY OWNED THE CAR 7 MONTHS I BOUGHT IT USED AND I STILL OWE $9000. ON THIS CAR NOW. I HAVE DID RESEARCH ON THE INTERNET AND FOUND AT LEAST 900 OTHER CASES OF THIS PROBLEM.Read more
Showing 50 of 72 complaints.