Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 6 of 44,908 (2,245,377 complaints)
Incident date: Aug 30, 2026
Driver hit curb going 7 mph. No one was in the passenger seat. Both passenger airbags deployed.
Crash
Incident date: Sep 20, 2023
Hello I have a 2012 Dodge ram 1500 and fuel tank bracket holder rusted off there is a recall x75 code that they're now telling me expired 2024, I've had to strap it up with bungee cords, but this is a safety hazard how do I go about getting a Goodwill warranty extension? It's the same issue detailed in TSB 14-002-18 REV. A. Bought in New Jersey and I live in New Jersey the salt state is on th... Read more
Incident date: Jul 9, 2025
During the turns the steering wheel in 2018 Chrysler Pacifica Hybrid locks-in. It requires extra force to unlock the steering wheel. This usually happens when the wheel is at 11 or 1 o'clock (30 degrees either direction). This is more noticeable at slow turns like on exit ramps.
Incident date: Jul 9, 2025
During the turns the steering wheel in 2018 Chrysler Pacifica Hybrid locks-in. It requires extra force to unlock the steering wheel. This usually happens when the wheel is at 11 or 1 o'clock (30 degrees either direction). This is more noticeable at slow turns like on exit ramps.
Incident date: Aug 31, 2026
I am reporting a severe cascading drivetrain failure on my 2019 Jeep Cherokee Trailhawk (VIN:[XXX] ) caused directly by defective components that are the subject of active federal safety recalls (NHTSA Campaigns 01C / 40D / 25V011).This vehicle has a documented service history of two separate, consecutive Power Transfer Unit (PTU) failures. The first PTU was replaced at a previous dealership, and ... Read more
Incident date: Sep 9, 2026
Car at a stop light, went into idle stop, and then shut off with an error message that to continue to drive, depress brake pedal and push switch. Car then needs to be restarted. This has happened 3 times in less than a week, so it is becoming concerning as a safety issue. The issue seems to be related to the starter and idle stop feature.
Incident date: Sep 8, 2026
On 9/08/2026 I was driving and almost got a wreck but I was able to get out and was going less the 25 and lost control of the vehicle and barely hit the curb and the two air bags went off and I was sent to the hospital
Crash
Incident date: Jun 13, 2026
On most modern BMW models (with Hot V V8 engines like the N/S 63) the coolant tank that is supposed to last at least the lifetime of the vehicle, only lasts about 40,000 Miles before cracking. The main issue is that the tank sits over the engine, which when coolant leaks, it will leak into the injectors causing engine misfires. There is no warning to the issue until you have a low coolant, but at ... Read more
Incident date: Sep 9, 2026
I had bought my car in May of 2025 and within 12 hours of owning it. The check engine light came on. They replaced the sensor well. A couple days later, the check engine light came on again, and they had to rebuild my whole engine had the car for a month at this time. When they rebuilt the engine, they had the car for over a month. And ever since I got it back, it's always something the same thing... Read more
Incident date: Sep 9, 2026
I had bought my car in May of 2025 and within 12 hours of owning it. The check engine light came on. They replaced the sensor well. A couple days later, the check engine light came on again, and they had to rebuild my whole engine had the car for a month at this time. When they rebuilt the engine, they had the car for over a month. And ever since I got it back, it's always something the same thing... Read more
Incident date: Sep 10, 2026
Drivers air bag high resistance too high (2nd stage) B149000- PODS(passenger occupant detecting system) sensor (Bladder) Defect Start with replacing the clock spring assembly maybe be other problems. Airbag uncertain if operational. Not covered by Hyundai's Clock Spring Extended Warranty despite fitting within model year. Unacceptable and needs to be replaced by free and expanded within coverage... Read more
Incident date: Aug 26, 2026
3rd failure of EGR valve (GM part 12691147, superseded by 19436521) on this vehicle. 10/10/2019 at 11,336 mi: Check Engine Light and Driver Information Center displayed "Loss of Propulsion" message; EGR valve diagnosed as cause and replaced by dealer under warranty at no cost. 11/2023 at approx. 30,000 mi: EGR valve failed again; dealer stated OEM part was no longer available from manufacturer due... Read more
Incident date: Sep 5, 2026
While driving my 2015 Kia Forte5 at approximately 80 mph on GA-400, I was traveling in the far-left lane when the vehicle suddenly and unexpectedly lost acceleration and engine power. Pressing the accelerator produced little to no response. There was no gradual reduction in speed or sufficient warning that the vehicle was about to lose propulsion. Because I was in the far-left lane, I had to mane... Read more
Incident date: Sep 8, 2026
On Tuesday, September 8, 2026 while sitting idle at a red light I had my foot on the brake and when the light turned green, I went to push on the gas and the van would not go, nearly causing the car behind me to rear end me because they figured I was going since it was a green light. I turned my hazard lights on, and there was a warning that appeared on the dash but I did not catch what it said in... Read more
Incident date: Sep 8, 2026
On Tuesday, September 8, 2026 while sitting idle at a red light I had my foot on the brake and when the light turned green, I went to push on the gas and the van would not go, nearly causing the car behind me to rear end me because they figured I was going since it was a green light. I turned my hazard lights on, and there was a warning that appeared on the dash but I did not catch what it said in... Read more
Incident date: Apr 1, 2026
Hello, I am requesting assistance with an unresolved noise issue coming from the rear seat belt area of my Tesla. I have been experiencing this noise for quite some time. I brought the vehicle to a Tesla Service Center in April, and at that time, the advisor advised me that they did not yet have a solution for the issue. I was told that because the concern involved the seat belt area, they neede... Read more
Incident date: Jan 1, 2026
I am filing this complaint regarding a recurring “Network Communication Lost” issue with my Honda Pilot. I am aware that Honda has issued a recall related to network communication issues; however, when I checked my vehicle’s VIN, it is not included in the recall. My vehicle is experiencing the same network communication problem described in the recall. I am concerned that my vehicle may hav... Read more
Incident date: Jan 1, 2026
I am filing this complaint regarding a recurring “Network Communication Lost” issue with my Honda Pilot. I am aware that Honda has issued a recall related to network communication issues; however, when I checked my vehicle’s VIN, it is not included in the recall. My vehicle is experiencing the same network communication problem described in the recall. I am concerned that my vehicle may hav... Read more
Incident date: Sep 8, 2026
After going over a railroad track, at 15mph, several warning sensors appeared. Including brakes, power steering and several more flashed quickly. Power steering failed and I could not turn my wheel. It told me to not drive and see a dealer. Luckily I was in traffic and it was moving slow. I was able to turn my car off and back on and all the senor systems cleared. I took my car to the dealer, whic... Read more
Incident date: Sep 8, 2026
After going over a railroad track, at 15mph, several warning sensors appeared. Including brakes, power steering and several more flashed quickly. Power steering failed and I could not turn my wheel. It told me to not drive and see a dealer. Luckily I was in traffic and it was moving slow. I was able to turn my car off and back on and all the senor systems cleared. I took my car to the dealer, whic... Read more
Incident date: Sep 8, 2026
After going over a railroad track, at 15mph, several warning sensors appeared. Including brakes, power steering and several more flashed quickly. Power steering failed and I could not turn my wheel. It told me to not drive and see a dealer. Luckily I was in traffic and it was moving slow. I was able to turn my car off and back on and all the senor systems cleared. I took my car to the dealer, whic... Read more
TOYOTA
SIENNA HYBRID
(2021) - STRUCTURE:BODY
Sep 10, 2026
Incident date: Feb 1, 2026
The rear power liftgate hinges on my 2021 Toyota Sienna failed structurally under normal, everyday operation. The power liftgate motor and struts appear to exert uneven or excessive pressure on the rear hatch assembly, causing the metal hinges to crack. Before the failure, we noticed a loud popping/grinding sound when opening the hatch, which quickly progressed to the liftgate binding and misalign... Read more
Incident date: Jul 15, 2026
The car lost all engine power on the interstate of I10. Leaving me without power, barely able to get to the side of the road. Warning only when lost engine power on the highway. Cannot be driven.
Incident date: Sep 4, 2026
I own a 2024 Subaru Outback Limited XT, VIN [XXX]. While traveling approximately 45–50 mph on a four-lane road with Adaptive Cruise Control (ACC) engaged, my vehicle suddenly and rapidly decelerated and automatically applied the brakes as I approached a police vehicle traveling in the lane immediately to my right. There was NOTHING in my lane for at least one mile ahead of me. The police vehicle... Read more
Incident date: Sep 4, 2026
I own a 2024 Subaru Outback Limited XT, VIN [XXX]. While traveling approximately 45–50 mph on a four-lane road with Adaptive Cruise Control (ACC) engaged, my vehicle suddenly and rapidly decelerated and automatically applied the brakes as I approached a police vehicle traveling in the lane immediately to my right. There was NOTHING in my lane for at least one mile ahead of me. The police vehicle... Read more
Incident date: Sep 3, 2026
I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating engine oil pressure. Failures have been reported in which this internal plastic component fractures... Read more
Incident date: Mar 12, 2026
In March 2026 Hyundai did an emissions update Campaign 9C2. Since that update my 2015 Hyundai Sonata SE has run rough and shifted hard. Hyundai stopped doing the update in May 2026. Hyundai has not provided any update to fix the problem they created. I am worried the update is damaging the motor and transmission of a car that was running just fine prior to the update.
Incident date: Mar 12, 2026
In March 2026 Hyundai did an emissions update Campaign 9C2. Since that update my 2015 Hyundai Sonata SE has run rough and shifted hard. Hyundai stopped doing the update in May 2026. Hyundai has not provided any update to fix the problem they created. I am worried the update is damaging the motor and transmission of a car that was running just fine prior to the update.
Incident date: Sep 3, 2026
My 2024 Subaru Outback rapidly deaccelerated/tried to stop in the middle of the highway twice! This is a safety issue and an accident waiting to happen. This car has been to the Subaru dealer 4 times for this issue and the dealer says they can’t figure it out. The last time the car slowed drastically and in the middle of the highway, we had three of our little grandkids (all under 6) in the b... Read more
Incident date: Sep 3, 2026
My 2024 Subaru Outback rapidly deaccelerated/tried to stop in the middle of the highway twice! This is a safety issue and an accident waiting to happen. This car has been to the Subaru dealer 4 times for this issue and the dealer says they can’t figure it out. The last time the car slowed drastically and in the middle of the highway, we had three of our little grandkids (all under 6) in the b... Read more
Incident date: Sep 3, 2026
My 2024 Subaru Outback rapidly deaccelerated/tried to stop in the middle of the highway twice! This is a safety issue and an accident waiting to happen. This car has been to the Subaru dealer 4 times for this issue and the dealer says they can’t figure it out. The last time the car slowed drastically and in the middle of the highway, we had three of our little grandkids (all under 6) in the b... Read more
TOYOTA
COROLLA CROSS
(2026) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 9, 2026
The vehicle has experienced intermittent loss of power/acceleration when taking off from a stop. When the accelerator pedal is pressed, the vehicle sometimes does not accelerate normally or has substantially reduced power. This creates a safety concern because the vehicle may not accelerate as expected when entering or crossing traffic or in other situations where predictable acceleration is neces... Read more
TOYOTA
COROLLA CROSS
(2026) - POWER TRAIN
Sep 10, 2026
Incident date: Sep 9, 2026
The vehicle has experienced intermittent loss of power/acceleration when taking off from a stop. When the accelerator pedal is pressed, the vehicle sometimes does not accelerate normally or has substantially reduced power. This creates a safety concern because the vehicle may not accelerate as expected when entering or crossing traffic or in other situations where predictable acceleration is neces... Read more
TOYOTA
COROLLA CROSS
(2026) - FUEL/PROPULSION SYSTEM
Sep 10, 2026
Incident date: Sep 9, 2026
The vehicle has experienced intermittent loss of power/acceleration when taking off from a stop. When the accelerator pedal is pressed, the vehicle sometimes does not accelerate normally or has substantially reduced power. This creates a safety concern because the vehicle may not accelerate as expected when entering or crossing traffic or in other situations where predictable acceleration is neces... Read more
GMC
SIERRA 1500
(2019) - ENGINE
Sep 10, 2026
Incident date: Sep 2, 2026
I am writing to formally log a safety concern regarding my vehicle’s 6.2L L87 engine, specifically in relation to the known defects under NHTSA’s ongoing Engineering Analysis EA25007. The engine seized up while driving in traffic which has a safety impact on the occupants and other drivers. The vehicle was towed to GM and the they noted the the engine has catastrophic internal failure with l... Read more
Incident date: Jun 1, 2026
A vehicle airbag light is staying on which indicates my airbags will not work this is a common problem in a 2015 Nissan Altima SL but it is not showing up as a recall on my certain vehicle. This recently started happening at 114,000 miles. When the light first came on it would go on and off at different times it would not be every single time I started the car but now it will not shut off
FORD
MAVERICK HYBRID
(2026) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: May 29, 2026
Brand new 2026 Ford Maverick with only 6,000 miles on it. Rear ended by another driver going 15mph and it caused $26,000 is damages to the Maverick which totaled it. This is a well known common issue in online forms that the uni body design this vehicle has is an issue. Vehicle should not be totaled from a 15mph rear impact. I can get you a copy of the repair estimate but do not have it at this ti... Read more
Crash
Incident date: Sep 9, 2026
20 minutes after parking my car, it would not start. Several different codes came up on the gauges - BRAKE issue; hill issue;stabilization issue - multiple icons and warnings. I ended up having to be jumped off.
Incident date: Sep 9, 2026
20 minutes after parking my car, it would not start. Several different codes came up on the gauges - BRAKE issue; hill issue;stabilization issue - multiple icons and warnings. I ended up having to be jumped off.
Incident date: Sep 6, 2026
On September 6, 2026, the rear liftgate window of my 2023 Nissan Rogue SV AWD was discovered completely shattered while the vehicle was parked. The vehicle had been parked since approximately 7:00 a.m. and was not being driven when the glass failure occurred. There had been no known collision or prior damage to the rear glass. When the vehicle was discovered, the rear window was shattered through... Read more
Incident date: Sep 1, 2025
The vehicle had a transmission shutter and shakes the car. It also had a hard shift at 38mph. It happens daily, was not a one time Incentent
Incident date: Sep 1, 2025
The vehicle had a transmission shutter and shakes the car. It also had a hard shift at 38mph. It happens daily, was not a one time Incentent
Incident date: Sep 1, 2025
The vehicle had a transmission shutter and shakes the car. It also had a hard shift at 38mph. It happens daily, was not a one time Incentent
Incident date: Sep 3, 2026
My car was shifted into drive but when I press accelerate my car went backwards. I’ve reported this to kia numerous times and they refuse to fix it
Incident date: Sep 3, 2026
Engine locked up, need engine replaced. We already satisfied the recall with the 0w-40 oil update.
Incident date: Sep 3, 2026
Engine locked up, need engine replaced. We already satisfied the recall with the 0w-40 oil update.
Incident date: Sep 9, 2026
Shortly after driving away, before reaching a highway on-ramp, I noticed smoke coming from the vehicle. I turned around and returned to the location. By the time I arrived, the vehicle was emitting black smoke, and shortly after, it was fully engulfed in fire before I could retrieve a fire extinguisher. Vehicle has a documented history of a known manufacturer recall related to an electrical/HECU c... Read more
Fire
Incident date: Sep 9, 2026
Shortly after driving away, before reaching a highway on-ramp, I noticed smoke coming from the vehicle. I turned around and returned to the location. By the time I arrived, the vehicle was emitting black smoke, and shortly after, it was fully engulfed in fire before I could retrieve a fire extinguisher. Vehicle has a documented history of a known manufacturer recall related to an electrical/HECU c... Read more
Fire
Incident date: Sep 9, 2026
Shortly after driving away, before reaching a highway on-ramp, I noticed smoke coming from the vehicle. I turned around and returned to the location. By the time I arrived, the vehicle was emitting black smoke, and shortly after, it was fully engulfed in fire before I could retrieve a fire extinguisher. Vehicle has a documented history of a known manufacturer recall related to an electrical/HECU c... Read more
Fire
Incident date: Aug 24, 2026
High pressure fuel pump recall failed and put my life in danger ⚠️ Terrible experience not only for me but it put in danger a Semi truck driver and others almost got killed