Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 51 of 44,303 (2,215,138 complaints)
Incident date: Jun 2, 2026
Car would shut off shortly after using remote start on key fob then display a warning on digital instrument cluster for two days now. It would also show my speed going back and forth from 0 to 1mph while parked.
Incident date: Jun 2, 2026
Car would shut off shortly after using remote start on key fob then display a warning on digital instrument cluster for two days now. It would also show my speed going back and forth from 0 to 1mph while parked.
Incident date: Jun 2, 2026
Car would shut off shortly after using remote start on key fob then display a warning on digital instrument cluster for two days now. It would also show my speed going back and forth from 0 to 1mph while parked.
Incident date: May 20, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine Control Module (ECM) is malfunctioning, triggering persistent P0101 codes related to the Mass Air Flow (MAF) sensor. This specific issue is addressed in Nissan Technical Service Bulletin DE97AA, which recommends an ECM reprogramming. The component is still installed in the vehicle and is a... Read more
Incident date: May 20, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine Control Module (ECM) is malfunctioning, triggering persistent P0101 codes related to the Mass Air Flow (MAF) sensor. This specific issue is addressed in Nissan Technical Service Bulletin DE97AA, which recommends an ECM reprogramming. The component is still installed in the vehicle and is a... Read more
Incident date: May 20, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine Control Module (ECM) is malfunctioning, triggering persistent P0101 codes related to the Mass Air Flow (MAF) sensor. This specific issue is addressed in Nissan Technical Service Bulletin DE97AA, which recommends an ECM reprogramming. The component is still installed in the vehicle and is a... Read more
Incident date: Jun 1, 2026
The contact owns 2015 Audi A3. The contact stated while parked and when attempting to input fuel into the vehicle the fuel hose sprayed fuel into the contact's clothing and shoes and began to leak under the vehicle near the rear tires. An independent mechanic was contacted. The contact mention the failure has occurred on several different occasions. The vehicle was taken to an independent mechanic... Read more
Incident date: Jun 1, 2002
I purchased a set of 4 Kumho tires on my vehicle on 9-24-24 when the vehicle had approximately 62,710 miles. On [XXX] with approximately 78,922 miles on the vehicle, I was informed that all the tires were cracked, they showed me in between the tread and they said they needed replacement. The tires had significantly less mileage than the advertised treadwear warranty. I maintained the vehicle accor... Read more
Incident date: Jun 1, 2002
I purchased a set of 4 Kumho tires on my vehicle on 9-24-24 when the vehicle had approximately 62,710 miles. On [XXX] with approximately 78,922 miles on the vehicle, I was informed that all the tires were cracked, they showed me in between the tread and they said they needed replacement. The tires had significantly less mileage than the advertised treadwear warranty. I maintained the vehicle accor... Read more
VOLKSWAGEN
JETTA
(2019) — TIRES
Jun 3, 2026
Incident date: Jun 1, 2002
I purchased a set of 4 Kumho tires on my vehicle on 9-24-24 when the vehicle had approximately 62,710 miles. On [XXX] with approximately 78,922 miles on the vehicle, I was informed that all the tires were cracked, they showed me in between the tread and they said they needed replacement. The tires had significantly less mileage than the advertised treadwear warranty. I maintained the vehicle accor... Read more
GMC
SIERRA 1500
(2021) — ENGINE AND ENGINE COOLING
Jun 3, 2026
Incident date: May 18, 2026
The contact owns a 2021 GMC Sierra 1500. The contact stated that while The vehicle while operating the vehicle a knocking noise was present coming from the engine and the check engine warning light had remained illuminated. The vehicle was examined by an independent mechanic who diagnosed that the engine valves had malfunctioned and engine needed to be repaired. The vehicle was not yet repaired... Read more
Incident date: Mar 21, 2025
The digital instrument cluster on my 2021 Hyundai Palisade completely and intermittently fails while the vehicle is in motion, dropping the speedometer, fuel gauge, and all safety indicators to zero. The system also issues erroneous audio warnings such as 'wrong way driving detected' while the cluster is blank. I have documented this severe safety hazard on video multiple times over the last 14 mo... Read more
Incident date: Jun 2, 2026
UKNOWN My 11 year old son was sitting in the front passenger seat. He unbuckled the seat belt and twisted to get out of the car. He found he was twisted in the seat belt with the retractor locked. First, I moved the car from the sloped driveway to the flat garage in an attempt to remove the effect of gravity on the retractor. Then, I tried to feed the seat belt back into the retractor but the retr... Read more
Incident date: Jun 2, 2026
Yesterday, while driving home on a surface street, I experienced a sudden loss of drive power, multiple dashboard warning lights, and violent shaking throughout the vehicle, creating a significant safety hazard for both me and surrounding motorists. It is fortunate that this did not occur at highway speeds. The shaking was so intense that the head-up display on the windshield was visibly vibrating... Read more
Incident date: Jun 2, 2026
Yesterday, while driving home on a surface street, I experienced a sudden loss of drive power, multiple dashboard warning lights, and violent shaking throughout the vehicle, creating a significant safety hazard for both me and surrounding motorists. It is fortunate that this did not occur at highway speeds. The shaking was so intense that the head-up display on the windshield was visibly vibrating... Read more
Incident date: Jun 2, 2026
Yesterday, while driving home on a surface street, I experienced a sudden loss of drive power, multiple dashboard warning lights, and violent shaking throughout the vehicle, creating a significant safety hazard for both me and surrounding motorists. It is fortunate that this did not occur at highway speeds. The shaking was so intense that the head-up display on the windshield was visibly vibrating... Read more
Incident date: May 28, 2026
The contact owns a 2018 Toyota Camry. The contact stated while driving 40 MPH, the vehicle chugged, and the check engine warning light illuminated. The contact drove to her destination, where an acquaintance used a vehicle diagnostic scanner to retrieve DTC: P26CB, indicating a malfunction with the electric engine coolant pump. The vehicle was taken to the dealer, where it was diagnosed with water... Read more
Incident date: Jun 1, 2026
While slowing to a near-complete stop and preparing to shift into Park at a low-speed private property location, the vehicle suddenly and violently accelerated without any driver input. The operator, a [XXX] experienced driver, had no time to react. The vehicle travelled approximately 200-300 meters uncontrolled, narrowly missed a grounds keeper operating a tractor on the paved road, left the pav... Read more
Crash
1 injured
Incident date: Jun 1, 2026
While slowing to a near-complete stop and preparing to shift into Park at a low-speed private property location, the vehicle suddenly and violently accelerated without any driver input. The operator, a [XXX] experienced driver, had no time to react. The vehicle travelled approximately 200-300 meters uncontrolled, narrowly missed a grounds keeper operating a tractor on the paved road, left the pav... Read more
Crash
1 injured
Incident date: Jun 1, 2026
While slowing to a near-complete stop and preparing to shift into Park at a low-speed private property location, the vehicle suddenly and violently accelerated without any driver input. The operator, a [XXX] experienced driver, had no time to react. The vehicle travelled approximately 200-300 meters uncontrolled, narrowly missed a grounds keeper operating a tractor on the paved road, left the pav... Read more
Crash
1 injured
Incident date: Sep 15, 2018
When driving at highway speed, steering wheel feels like it sticks (catches) suddenly, then jerks when correcting. Steering wheel action is disconcerting, but not dangerous yet. Seems to be getting worse. The steering issue has not been inspected by the dealer, or any technician.
Incident date: May 22, 2026
The speedometer, cold and hot metter is malfunctioning
Incident date: May 22, 2026
The speedometer, cold and hot metter is malfunctioning
Incident date: May 16, 2026
I own a 2022 Nissan Rogue with approx 71,139 miles on. While driving on the freeway at 65mph, the vehicle suddenly lost power and became disabled. Prior to the failure, the vehicle did not dispaly an overheating warning, coolant warning, or other indication the engine was overheating or experiencing coolant loss. The vehicle was being driven normally and was on the way to routine maintenance and f... Read more
Incident date: May 16, 2026
I own a 2022 Nissan Rogue with approx 71,139 miles on. While driving on the freeway at 65mph, the vehicle suddenly lost power and became disabled. Prior to the failure, the vehicle did not dispaly an overheating warning, coolant warning, or other indication the engine was overheating or experiencing coolant loss. The vehicle was being driven normally and was on the way to routine maintenance and f... Read more
Incident date: May 16, 2026
I own a 2022 Nissan Rogue with approx 71,139 miles on. While driving on the freeway at 65mph, the vehicle suddenly lost power and became disabled. Prior to the failure, the vehicle did not dispaly an overheating warning, coolant warning, or other indication the engine was overheating or experiencing coolant loss. The vehicle was being driven normally and was on the way to routine maintenance and f... Read more
Incident date: Jun 3, 2026
Car is having a shift to park error message. I am unable to leave the car in parked position without restarting the vechicle several times and moving shifter to Park, Nuetral and Reverse Several times. There shows no recalls on my car. However this has to be a saftey issue covered under warranty. I transport my children in this car and dont want any incidents with the car rolling away hurting us o... Read more
Incident date: Apr 21, 2026
Odometer Fraud. The contact was in the process of purchasing a 2019 Chevrolet Surburban. It was discovered that there was a mileage discrepancy. Contact stated the vehicle was a private dealer sale were they garage vehicles at 1524 Firestone Blvd. LA CA 90001. Contact stated vehicle was being sold with a milage of 69,430 but it was later discovered that Carfax reported vehicle mileage as 154,2... Read more
Incident date: Dec 4, 2025
I am driving a car that can potentially catch on fire due to a fuel injector problem that they can't seem to fix. I have high anxiety about it.The parts for the recall have been on order for almost a year and I do not feel safe driving my vehicle. I have a five year loan to pay off and I do not want this vehicle. I will be contacting a lawyer also.
Incident date: Jun 3, 2026
The steering wheel is sticky when resetting position after turning left. This is a major safety issue as it requires force to get the steering out of that locked up position. This forces overcorrection and the car sways everytime. I can confirm 100s of people with civics have this issue on Reddit, YouTube and other Honda forums however the recall only applied to 2022 and above (known issue but s... Read more
Incident date: Jun 3, 2026
Sirius add pop-up on the infotainment screen, locks you out of the system. Not allowing use of hands free calling, text or climate control. Recurring issue making vehicle unsafe.
JEEP
GRAND CHEROKEE
(2022) — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Jun 3, 2026
Incident date: Jun 3, 2026
Started the vehicle and put in reverse and the camera system did not come on. The radio was on but the entire video screen that shows the camera was completely off. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
TOYOTA
CAMRY HYBRID
(2026) — SEATS
Jun 3, 2026
Incident date: Nov 11, 2025
The driver's seat produces a noticeable popping sensation against my back during acceleration, braking, and when driving over bumps. The issue appears to originate from the lumbar support assembly within the driver's seat. I have also observed that the condition occurs much more frequently in warmer temperatures. I brought the vehicle to the dealership for inspection; however, they were unable to ... Read more
Incident date: May 18, 2026
When I was at 41,528 miles, May 18, the LKAS, ACC & RDMS errors all turned on at the same time. So those systems just stopped working randomly. When I restarted the car, all errors turned off but it turned on again after 10 days, May 28 with 91,966 miles. I brought it to the Acura dealership and they couldn't replicate it. I think this is an issue because one of the highlights of this car is safet... Read more
Incident date: May 18, 2026
When I was at 41,528 miles, May 18, the LKAS, ACC & RDMS errors all turned on at the same time. So those systems just stopped working randomly. When I restarted the car, all errors turned off but it turned on again after 10 days, May 28 with 91,966 miles. I brought it to the Acura dealership and they couldn't replicate it. I think this is an issue because one of the highlights of this car is safet... Read more
Incident date: May 18, 2026
When I was at 41,528 miles, May 18, the LKAS, ACC & RDMS errors all turned on at the same time. So those systems just stopped working randomly. When I restarted the car, all errors turned off but it turned on again after 10 days, May 28 with 91,966 miles. I brought it to the Acura dealership and they couldn't replicate it. I think this is an issue because one of the highlights of this car is safet... Read more
Incident date: May 27, 2026
My 2025 Mazda CX-5 includes a Traffic Jam Assist (TJA) stop and go feature. This feature allows the adaptive cruise control to move the vehicle in traffic with minimal drier intervention. As traffic advances the vehicle moves. If traffic stops, the vehicle stops. When clear of vehicles based on the set safe space setting in the adaptive cruise control, it resumes the predetermined speed set in the... Read more
Incident date: May 9, 2026
The contact owns a 2021 Audi Q3. The contact stated while attempting to refuel the vehicle, fuel spilled out of the filler neck and fell onto the ground. The vehicle was taken to dealer, where it was diagnosed and determined that the fuel tank needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 22V673000 (Fuel System, Gasol... Read more
Incident date: Apr 23, 2026
The contact owned a 2016 KIA OPTIMA. The contact stated that while driving at 30 MPH occupied with her husband the contact heard a noise coming from the rear of the vehicle and smoke coming from the rear of the vehicle as you looked in the drive side rear view mirror and while depressing the brake pedal attempting to come to a complete at the traffic light, the brakes failed to work a intended. N... Read more
Incident date: Apr 23, 2026
The contact owned a 2016 KIA OPTIMA. The contact stated that while driving at 30 MPH occupied with her husband the contact heard a noise coming from the rear of the vehicle and smoke coming from the rear of the vehicle as you looked in the drive side rear view mirror and while depressing the brake pedal attempting to come to a complete at the traffic light, the brakes failed to work a intended. N... Read more
Incident date: Apr 23, 2026
The contact owned a 2016 KIA OPTIMA. The contact stated that while driving at 30 MPH occupied with her husband the contact heard a noise coming from the rear of the vehicle and smoke coming from the rear of the vehicle as you looked in the drive side rear view mirror and while depressing the brake pedal attempting to come to a complete at the traffic light, the brakes failed to work a intended. N... Read more
TOYOTA
HIGHLANDER
(2022) — LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Jun 3, 2026
Incident date: May 9, 2026
The only door that will lock or unlock using the fab key or the master lock button on the drivers armrest is the drivers side rear door. My vehicle is not able to be locked unless I do it manually and can not be unlocked unless i use the rear drivers side door. This has been reproduced by the dealership. There were no warning lamps or messages and no other symptoms. This has been going on for a mo... Read more
TOYOTA
HIGHLANDER
(2022) — ELECTRICAL SYSTEM
Jun 3, 2026
Incident date: May 9, 2026
The only door that will lock or unlock using the fab key or the master lock button on the drivers armrest is the drivers side rear door. My vehicle is not able to be locked unless I do it manually and can not be unlocked unless i use the rear drivers side door. This has been reproduced by the dealership. There were no warning lamps or messages and no other symptoms. This has been going on for a mo... Read more
KIA
SPORTAGE PHEV
(2025) — FUEL/PROPULSION SYSTEM
Jun 3, 2026
Incident date: May 30, 2026
on saturday [XXX] while driving on the highway my car lost propulsion and started slowing down even after i was pressing on the acceleration/gas pedal all the way. It happened 3 times within an hour's time frame the car refused to speed up and would stop driving. I was in immediate risk as well as the drivers behind me since i was on the highway and my vehicle immediately slowed down and came to a... Read more
MERCEDES-BENZ
C200
(2015) — STRUCTURE:BODY
Jun 3, 2026
Incident date: Jun 1, 2026
My 2015 C300 W205 failed at its state inspection today due to a rusted through rear subframe. I understand that the W204 warranty on this was extended to 20 years/unlimited miles but the W205 was not. I have contacted Mercedes customer care for a potential goodwill repair since this seems to be a known issue with class actions pending. This should not be failing and it’s unclear why Mercedes di... Read more
Incident date: Dec 17, 2025
The brake pump and actuator on my 2015 prius has been faulty and the repair was apparently covered under the customer support program but it expired in December. I had no knowledge of it and when I took my car in to a toyota dealership, no one told me about about the profram but told me that they needed to be replaced. I did not get the repair because of the hefty cost and I missed the deadline. M... Read more
Incident date: Dec 17, 2025
The brake pump and actuator on my 2015 prius has been faulty and the repair was apparently covered under the customer support program but it expired in December. I had no knowledge of it and when I took my car in to a toyota dealership, no one told me about about the profram but told me that they needed to be replaced. I did not get the repair because of the hefty cost and I missed the deadline. M... Read more
Incident date: Apr 4, 2026
The rear driver side door does not lock/unlock when pressing the lock/unlock buttons on the key fob nor the buttons on either of the front seat door panels. It is only able to be locked/unlocked by manually flipping the lock/unlock switch on the (rear driver side) door. No other doors have this issue. I believe either the door switch actuator or faulty wiring is the cause of the issue. I believe i... Read more
Incident date: Apr 4, 2026
The rear driver side door does not lock/unlock when pressing the lock/unlock buttons on the key fob nor the buttons on either of the front seat door panels. It is only able to be locked/unlocked by manually flipping the lock/unlock switch on the (rear driver side) door. No other doors have this issue. I believe either the door switch actuator or faulty wiring is the cause of the issue. I believe i... Read more
Incident date: Jun 1, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle was taken to the dealer to complete a recall repair for NHTSA Campaign Number 24V536000 (Hybrid Propulsion System). The contact was advised that the parts were not available and on back order with no estimated time of arrival. The manufacturer was notified of the issue. The approximate failure mileage was 128,000.