Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 23 of 44,908 (2,245,377 complaints)
FALKEN
ZIEX CT60A A/S
(9999) - TIRES
Sep 8, 2026
Incident date: Sep 7, 2026
[XXX] CT60 A/S 275/45 R21 I've had issues with two tires, so far. My front drivers tire blew out driving at slow speed. I replaced it at the Mazda dealership. Few months later, the front passenger tire was going low. I had a maintenance appt., so I asked the dealership to air the tire. I can't say if they didn't; however, I had to add air down the street from the dealership. Two days later the tir... Read more
Incident date: Sep 7, 2026
[XXX] CT60 A/S 275/45 R21 I've had issues with two tires, so far. My front drivers tire blew out driving at slow speed. I replaced it at the Mazda dealership. Few months later, the front passenger tire was going low. I had a maintenance appt., so I asked the dealership to air the tire. I can't say if they didn't; however, I had to add air down the street from the dealership. Two days later the tir... Read more
Incident date: Aug 12, 2026
Vehicle Safety Complaint – 2026 Dodge Durango I am reporting a recurring safety issue involving the driver’s seat belt in my 2026 Dodge Durango. The seat belt repeatedly becomes stuck/locked in the retractor and will not pull out far enough for me to buckle it. This has occurred more than once and has prevented me from being able to properly secure myself before driving the vehicle. I have att... Read more
TOYOTA
HIGHLANDER
(2019) - SERVICE BRAKES
Sep 8, 2026
Incident date: Sep 5, 2026
The contact owns a 2019 Toyota Highlander. The contact stated that while attempting to depress the brake pedal, the brakes failed to operate as intended. The contact stated that after taking the foot off the brake pedal, the brakes started working as intended. The vehicle was drivable. The vehicle was driven to the residence, and the contact researched and became aware that there were several owne... Read more
Incident date: Sep 4, 2026
Seat belt/restraint system malfunction seat pad
Incident date: Sep 4, 2026
Seat belt/restraint system malfunction seat pad
Incident date: Sep 4, 2026
Seat belt/restraint system malfunction seat pad
Incident date: Sep 4, 2026
Seat belt/restraint system malfunction seat pad
Incident date: Sep 7, 2026
My Honda Accord has a recurring infotainment/touchscreen malfunction commonly described as “phantom touch” or “ghost touch.” The touchscreen was replaced approximately one year ago under warranty for the same issue. The problem has now returned and is significantly worse. The infotainment system activates and changes functions without any input from the driver. The vehicle has experienced... Read more
Incident date: Sep 4, 2026
2024 Honda CR-V Hybrid Sport, bought new April 2024, still under 3yr/36k warranty. All four original tires (235/60R18) hit the wear indicators at about 23,000 miles, worn most at the inner shoulder. Serviced only at the selling Honda dealer with no missed intervals. Tires rotated at 5,450, 14,256 and 19,746 miles. Dealer performed a four wheel alignment at 14,256 miles. Pressures kept at door jam... Read more
LAND ROVER
RANGE ROVER VELAR
(2023) - ELECTRICAL SYSTEM
Sep 8, 2026
Incident date: Sep 8, 2026
The contact owns a 2023 Land Rover Range Rover Velar. The contact stated that while attempting to reverse, the steering wheel became inoperable. The steering wheel became very stiff and was difficult to turn. The ADAS and power steering warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 26V248000 (Electrical System); however, the part to do the recall repa... Read more
Incident date: Sep 7, 2026
[XXX]. at about [XXX] I put the vehicle on Drive mode after releasing the electronic parking brake. Suddenly the vehicle engine stopped running all power was not available to include power windows and doors. I was trapped inside my vehicle for about 20 minutes. I made a call to the manufacture's roadside assistance at 8667264636 since the vehicle has only 3,000 miles on it. The script reading thir... Read more
Incident date: Sep 7, 2026
[XXX]. at about [XXX] I put the vehicle on Drive mode after releasing the electronic parking brake. Suddenly the vehicle engine stopped running all power was not available to include power windows and doors. I was trapped inside my vehicle for about 20 minutes. I made a call to the manufacture's roadside assistance at 8667264636 since the vehicle has only 3,000 miles on it. The script reading thir... Read more
Incident date: Sep 7, 2026
[XXX]. at about [XXX] I put the vehicle on Drive mode after releasing the electronic parking brake. Suddenly the vehicle engine stopped running all power was not available to include power windows and doors. I was trapped inside my vehicle for about 20 minutes. I made a call to the manufacture's roadside assistance at 8667264636 since the vehicle has only 3,000 miles on it. The script reading thir... Read more
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - VEHICLE SPEED CONTROL
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - SEATS
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - VEHICLE SPEED CONTROL
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - SEATS
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
Incident date: Sep 8, 2026
The contact owns a 2017 Ram 3500. The contact stated that the ABS and traction control warning lights were illuminated on the instrument panel. The contact stated that with the warning lights illuminated, the 4WD feature was inoperable. The contact researched and found several recalls and warranties associated with the failure. The vehicle was taken to a dealer, and it was determined that the vehi... Read more
TOYOTA
CAMRY HYBRID
(2026) - ELECTRICAL SYSTEM
Sep 8, 2026
Incident date: Dec 16, 2025
The contact owns a 2026 Toyota Camry Hybrid. The contact received notifications of NHTSA Campaign Numbers: 25V869000 (Hybrid Propulsion System) and 26V511000 (Exterior Lighting, Seat Belts, Electrical System); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated th... Read more
TOYOTA
CAMRY HYBRID
(2026) - EXTERIOR LIGHTING
Sep 8, 2026
Incident date: Dec 16, 2025
The contact owns a 2026 Toyota Camry Hybrid. The contact received notifications of NHTSA Campaign Numbers: 25V869000 (Hybrid Propulsion System) and 26V511000 (Exterior Lighting, Seat Belts, Electrical System); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated th... Read more
TOYOTA
CAMRY HYBRID
(2026) - HYBRID PROPULSION SYSTEM
Sep 8, 2026
Incident date: Dec 16, 2025
The contact owns a 2026 Toyota Camry Hybrid. The contact received notifications of NHTSA Campaign Numbers: 25V869000 (Hybrid Propulsion System) and 26V511000 (Exterior Lighting, Seat Belts, Electrical System); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated th... Read more
Incident date: Sep 6, 2026
While driving, the chest clip fell apart into multiple little pieces. I was not aware until we were parked at our destination and I went to remove my child from the seat. I am unaware how long he did not have a chest clip for during the duration of the ride. It also broke apart into pieces small enough for my child to choke on. I have reached out to the company.
Incident date: Sep 6, 2026
While driving, the chest clip fell apart into multiple little pieces. I was not aware until we were parked at our destination and I went to remove my child from the seat. I am unaware how long he did not have a chest clip for during the duration of the ride. It also broke apart into pieces small enough for my child to choke on. I have reached out to the company.
CHEVROLET
SILVERADO 1500
(2021) - ENGINE
Sep 8, 2026
Incident date: Sep 8, 2026
Loss of power , catastrophic engine failure
Incident date: Sep 4, 2026
Rear windshield shattered spontaneously. I was in a restaurant drive-through and was not moving. I heard a very loud crack/bang, sounded like a shot or a brick hit my car. There was no "hole" but the entire back windshield was shattered. Once I started driving, glass started breaking away and falling into my car. There is no current recall for this, but it's a known issue for this make/model/year.
Incident date: Sep 1, 2026
The contact called for an acquaintance who owned a 2025 Jeep Wrangler. The contact stated that while the vehicle was parked in the driveway, a neighbor saw black smoke coming from the vehicle. The neighbor called the authorities first and then called the contact, who was not at the residence during the failure. The vehicle caught on fire, and the neighbor alerted the occupants inside the residence... Read more
Fire
Incident date: Sep 1, 2026
The contact called for an acquaintance who owned a 2025 Jeep Wrangler. The contact stated that while the vehicle was parked in the driveway, a neighbor saw black smoke coming from the vehicle. The neighbor called the authorities first and then called the contact, who was not at the residence during the failure. The vehicle caught on fire, and the neighbor alerted the occupants inside the residence... Read more
Fire
Incident date: Sep 6, 2026
The recall for the HCU is not being taken seriously. My "service ABS" alert is constantly on, as well as my service 4 wheel drive (which is part of the HCU). My brake pedal will randomly shake when applying. I am worried that this will cause an incident and don't understand why we can't get this fixed under the warranty. It has been 2 years and nothing has been done.
GMC
SIERRA 1500
(2021) - ENGINE
Sep 8, 2026
Incident date: Jun 12, 2026
Transmission failed, Value Body is listed by dealer as the cause. GMC is saying that my vehicle is not part of the recall, even though it is part of the same model, same years as well as the same problem, the value body on the transmission. See estimate from dealership Tucks GMC Hudson, MA TRANSMISSION REPLACEMENT WITH BYPASS VALVE $6800.00 RADIATOR REPLACEMENT LEAKING $1980.00 ABS TRACTION ... Read more
GMC
SIERRA 1500
(2021) - POWER TRAIN
Sep 8, 2026
Incident date: Jun 12, 2026
Transmission failed, Value Body is listed by dealer as the cause. GMC is saying that my vehicle is not part of the recall, even though it is part of the same model, same years as well as the same problem, the value body on the transmission. See estimate from dealership Tucks GMC Hudson, MA TRANSMISSION REPLACEMENT WITH BYPASS VALVE $6800.00 RADIATOR REPLACEMENT LEAKING $1980.00 ABS TRACTION ... Read more
Incident date: Sep 8, 2026
The contact owns a 2014 Kia Sorrento. The contact stated that while driving, the engine suddenly seized in the middle of traffic. There was no warning light illuminated. The vehicle was coasted to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed with crankshaft failure. The vehicle was then towed to a dealer, where it was confirmed that the crankshaft ... Read more
Incident date: Aug 1, 2026
The PTU has failed and now my warranty claim is being denied. I drive a 2014 Jeep Cherokee and this is a COMMON issue with this car. It unfortunately has not fallen under a recall that I can see anywhere even though so many others have.
LINCOLN
NAUTILUS HYBRID
(2026) - SERVICE BRAKES
Sep 8, 2026
Incident date: Feb 1, 2026
Since day one from the purchase of this vehicle, I have been experiencing seatbelt issues. This car was purchased for my work. It’s a commercial Livery vehicle, but I am suffering each day with complaints from riders and every time it goes to the dealership I am losing time and income. I have lost my confidence in this car. This car was bought for peace of mind but all I have ever experienced ... Read more
LINCOLN
NAUTILUS HYBRID
(2026) - SEATS
Sep 8, 2026
Incident date: Feb 1, 2026
Since day one from the purchase of this vehicle, I have been experiencing seatbelt issues. This car was purchased for my work. It’s a commercial Livery vehicle, but I am suffering each day with complaints from riders and every time it goes to the dealership I am losing time and income. I have lost my confidence in this car. This car was bought for peace of mind but all I have ever experienced ... Read more
LINCOLN
NAUTILUS HYBRID
(2026) - SEAT BELTS
Sep 8, 2026
Incident date: Feb 1, 2026
Since day one from the purchase of this vehicle, I have been experiencing seatbelt issues. This car was purchased for my work. It’s a commercial Livery vehicle, but I am suffering each day with complaints from riders and every time it goes to the dealership I am losing time and income. I have lost my confidence in this car. This car was bought for peace of mind but all I have ever experienced ... Read more
Incident date: Apr 13, 2026
The contact owns a 2021 Hyundai Palisade. The contact stated that while the liftgate was open to retrieve objects from the trunk of the vehicle, the second-row passenger’s side seat collapsed on her disabled daughter. The contact was alerted by her daughter's screams and ran over to the rear passenger’s side to unhook the seat belt and pull her daughter out of the seat, but the seat remained f... Read more
1 injured
Incident date: Sep 8, 2026
Started vehicle, drove about 400 meters and the power steering went out while making a left turn. More than went out, as it felt like it actively fought me. I've driven vehicles without P/S before, and this was significantly worse. It almost caused me to overrun the turn and collide with an embankment. I restarted the vehicle after a bit, and the power steering worked fine again for about 400 me... Read more
Incident date: Aug 8, 2026
On August 8, 2026, while operating a 2016 Honda CR-V (62,459 original miles) at highway speeds, the engine’s factory water pump experienced a sudden, catastrophic internal failure and froze completely. The seized water pump instantly sheared and shredded the serpentine belt. This induced an immediate, sudden loss of alternator charging, engine cooling, and power steering assist while driving at ... Read more
Incident date: Aug 8, 2026
On August 8, 2026, while operating a 2016 Honda CR-V (62,459 original miles) at highway speeds, the engine’s factory water pump experienced a sudden, catastrophic internal failure and froze completely. The seized water pump instantly sheared and shredded the serpentine belt. This induced an immediate, sudden loss of alternator charging, engine cooling, and power steering assist while driving at ... Read more
Incident date: Aug 8, 2026
The contact owns a 2019 Ford F-150. While the contact’s husband was reversing at 5 MPH, the transmission slammed hard into reverse. The vehicle was shifting hard into reverse, and the vehicle struck a pole, causing a dent on the rear panel of the vehicle. The dealer was contacted and stated that the vehicle was operated as intended. The failure mileage was approximately 36,000.
Incident date: Aug 23, 2026
Water pump failure causing coolant to leak into engine.
Incident date: Sep 7, 2026
While driving the EPS went out displaying a warning message service power steering. I lost all control of power steering, had it scanned by a shop they stated I would have to replace to rack and pinion EPS unit. The issue is trying to find the part, not to meant it is going to cost between $3000-$4000 for the part and then the labor cost to change out. When looking to find parts i came across a re... Read more
Incident date: Sep 4, 2026
Slow coolant leak that is a known issue with engine. This caused the water pump to go bad and engine to risk overheating. Has been looked at by 3 independent mechanics all confirmed this is a known issue causing major concerns. No warning! Just suddenly lost all coolant! No engine needs replaced!
Incident date: Aug 8, 2026
Have a 2019 Honda Pilot - Fuel injector failure/Catalytic Converter at 115,000 miles. estimated cost over $2,200. KNOWN MANUFACTURING DEFECT: Honda Service Bulletins 20-100, 21-002, 22-002 acknowledge widespread fuel injector failures in 2019 Honda Pilots caused by debris from manufacturing process. Honda extended warranty to 10 years/150,000 miles for certain VINs. My VIN is excluded despite iden... Read more
Incident date: Aug 8, 2026
Have a 2019 Honda Pilot - Fuel injector failure/Catalytic Converter at 115,000 miles. estimated cost over $2,200. KNOWN MANUFACTURING DEFECT: Honda Service Bulletins 20-100, 21-002, 22-002 acknowledge widespread fuel injector failures in 2019 Honda Pilots caused by debris from manufacturing process. Honda extended warranty to 10 years/150,000 miles for certain VINs. My VIN is excluded despite iden... Read more
Incident date: Aug 20, 2026
The factory-applied paint (Toyota color code 070, Blizzard Pearl) is delaminating and peeling off both the driver-side and passenger-side A-pillars, exposing primer underneath. The clear coat and color coat are separating from the substrate in sheets. This is not impact damage or external wear — it is a failure of paint adhesion. Toyota has acknowledged this defect in Customer Support Program Z... Read more