Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 160 of 44,908 (2,245,377 complaints)
Incident date: Oct 25, 2025
The Auto Idle Stop mode has caused my car to stall out at least 10 times since I bought the vehicle in August 2024. Each time it has occurred, it has taken me several minutes to restart the car. I’ve bought my vehicle to Hilton Head Honda in Bluffton, SC two times to have them inspect the vehicle. The only thing they have done is replaced the battery which has not solved the problem.
Incident date: Oct 25, 2025
The Auto Idle Stop mode has caused my car to stall out at least 10 times since I bought the vehicle in August 2024. Each time it has occurred, it has taken me several minutes to restart the car. I’ve bought my vehicle to Hilton Head Honda in Bluffton, SC two times to have them inspect the vehicle. The only thing they have done is replaced the battery which has not solved the problem.
Incident date: Apr 8, 2026
I have numerous issues with this vehicle. Let’s begin with the AC not working. Additionally, there’s water leaking from the inside, coming from the passenger and driver sides. The front carpets have a foul odor. While we were driving from the service center, white smoke started coming through the driver’s side vents. When we make turns, we hear a creaking noise. We took it to the service cen... Read more
Incident date: Aug 20, 2026
The contact owns a 2021 Jeep Wrangler. The contact stated that while operating the vehicle, the engine overheated, and the vehicle was driving sluggishly with the temperature gauge indicating that the engine was overheating. The vehicle was taken to an independent mechanic who determined that the coolant reservoir was cracked and was leaking coolant. The coolant reservoir was replaced, and the veh... Read more
Incident date: Aug 20, 2026
The contact owns a 2021 Jeep Wrangler. The contact stated that while operating the vehicle, the engine overheated, and the vehicle was driving sluggishly with the temperature gauge indicating that the engine was overheating. The vehicle was taken to an independent mechanic who determined that the coolant reservoir was cracked and was leaking coolant. The coolant reservoir was replaced, and the veh... Read more
Incident date: Aug 6, 2026
Ford has had a long known issue with 2011-2015-FIESTA ( Cuautitlan ) they issued a Customer Satisfaction Program that ended June 2025. I purchased the car July 2026 used w/o none issues. Checked VIN for recall and Maryland Inspected. Driving it one week and the check engine light comes on. Apparently the TCM recognized a change in driving pattern but FORD will not honor the replacement. How i... Read more
Incident date: Aug 11, 2026
The contact leased a 2024 Hyundai Kona. The contact stated that while driving 30 MPH, the steering wheel independently turned from the left to the right, and the contact lost control of the vehicle. There was no warning light illuminated. The contact experienced temporary left wrist pain but had not sought medical attention. The contact regained control of the vehicle and stopped the vehicle; howe... Read more
1 injured
Incident date: Aug 12, 2026
Engine has rough idle and can stall. Ford says engine has coolant intrusion and needs a new engine. The repair will cost between 8500 and 10000 dollars.
Incident date: Aug 20, 2026
The contact owns a 2024 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V430000 (Seats); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a ... Read more
Incident date: Jun 1, 2026
The connecting rod snapped in my 2019 Honda Pilot V6 engine at 102,000 miles. This is the exact mechanical failure described in NHTSA Recall 23V-751, but Honda is refusing to repair it due to a VIN exclusion. The dealership has confirmed this was a sudden, unpreventable structural component failure.
Incident date: Nov 13, 2025
The contact owns a 2016 Ford Escape. The contact stated that while reversing the vehicle, the rear-view camera image was upside down or blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable... Read more
Incident date: Aug 3, 2026
I have experienced this issue and it's been 9 months since the first issuance from Ford on this recall. I paid $523 to repair and this is insane since mechanic told me its an OME part so still going to possibly have same issue till recall is handled.
FORD
BRONCO SPORT
(2021) - POWER TRAIN
Aug 20, 2026
Incident date: Jul 17, 2026
See attached document for complaint.
Incident date: Jan 20, 2026
The contact owns a 2018 Jeep Wrangler. The contact stated that while the vehicle was parked, the instrument panel was inoperative, except for the RPM gauge and speedometer. The contact researched and became aware of an unknown recall; however, the VIN was not included. A dealer was contacted; however, the vehicle was not yet diagnosed. The contact stated that while driving at an undisclosed speed,... Read more
Incident date: Jan 20, 2026
The contact owns a 2018 Jeep Wrangler. The contact stated that while the vehicle was parked, the instrument panel was inoperative, except for the RPM gauge and speedometer. The contact researched and became aware of an unknown recall; however, the VIN was not included. A dealer was contacted; however, the vehicle was not yet diagnosed. The contact stated that while driving at an undisclosed speed,... Read more
TOYOTA
COROLLA CROSS
(2024) - SEAT BELTS
Aug 20, 2026
Incident date: Aug 16, 2026
The contact owns a 2024 Toyota Corolla Cross. The contact stated that twice while driving at various speeds and slowing down to make a turn, the brake pedal was depressed but the vehicle failed to slow down as intended and the steering wheel locked up. During the first failure, while the contact’s husband was driving, the vehicle lost power. The vehicle was driven to a gas station and then resta... Read more
1 injured
TOYOTA
COROLLA CROSS
(2024) - STEERING
Aug 20, 2026
Incident date: Aug 16, 2026
The contact owns a 2024 Toyota Corolla Cross. The contact stated that twice while driving at various speeds and slowing down to make a turn, the brake pedal was depressed but the vehicle failed to slow down as intended and the steering wheel locked up. During the first failure, while the contact’s husband was driving, the vehicle lost power. The vehicle was driven to a gas station and then resta... Read more
1 injured
TOYOTA
COROLLA CROSS
(2024) - ENGINE
Aug 20, 2026
Incident date: Aug 16, 2026
The contact owns a 2024 Toyota Corolla Cross. The contact stated that twice while driving at various speeds and slowing down to make a turn, the brake pedal was depressed but the vehicle failed to slow down as intended and the steering wheel locked up. During the first failure, while the contact’s husband was driving, the vehicle lost power. The vehicle was driven to a gas station and then resta... Read more
1 injured
Incident date: Jun 1, 2026
The Chevy Malibu is displaying a “Shift to Park” message even when the gear selector is physically in the Park position. This indicates that the vehicle’s computer may not be recognizing that the vehicle has been placed in Park, which is commonly associated with a faulty or failing internal park-position sensor/switch. The issue is affecting the vehicle’s ability to shut down properly. It... Read more
Incident date: Jun 1, 2026
The Chevy Malibu is displaying a “Shift to Park” message even when the gear selector is physically in the Park position. This indicates that the vehicle’s computer may not be recognizing that the vehicle has been placed in Park, which is commonly associated with a faulty or failing internal park-position sensor/switch. The issue is affecting the vehicle’s ability to shut down properly. It... Read more
Incident date: Feb 5, 2025
There is a daytime running light (DRL) malfunction with both headlights, it started with the drivers side slowly going out and now the passenger side is slowly going out. This is happening to several Dodge Durango owners of the 2021 model and can be found in the Dodge Durango forum online. The dealer stated it’s an out of pocket expense because the DRL is out and the entire component needs repla... Read more
Incident date: Feb 5, 2025
There is a daytime running light (DRL) malfunction with both headlights, it started with the drivers side slowly going out and now the passenger side is slowly going out. This is happening to several Dodge Durango owners of the 2021 model and can be found in the Dodge Durango forum online. The dealer stated it’s an out of pocket expense because the DRL is out and the entire component needs repla... Read more
Incident date: Feb 5, 2025
There is a daytime running light (DRL) malfunction with both headlights, it started with the drivers side slowly going out and now the passenger side is slowly going out. This is happening to several Dodge Durango owners of the 2021 model and can be found in the Dodge Durango forum online. The dealer stated it’s an out of pocket expense because the DRL is out and the entire component needs repla... Read more
Incident date: Aug 18, 2026
My vehicle received a Nissan recall repair for a fuel pump/fuel tank temperature (FTT) sensor harness defect that can short-circuit and blow the fuel pump fuse, causing a stall. About three weeks and 350 miles after that repair, the engine stalled unexpectedly while driving on a public road, creating a crash risk. An independent shop diagnosed it: fuel pump fuse blown, FTT sensor fault code prese... Read more
Incident date: Aug 20, 2026
Odometer Fraud. The contact owns a 2018 Ford F-150. The contact stated that while attempting to trade in the vehicle, there was a mileage discrepancy discovered. The vehicle was a private sale. The mileage at the time of the purchase was approximately 93,000 miles, which was displayed on the odometer; however, the trade-in dealer informed the contact that the vehicle history report listed the mile... Read more
Incident date: Aug 15, 2026
2020 ford fusion taken to Bessemer Ford dealership July 20 2026 with issues to vehicle sputtering. The vehicle was returned as no problem found On August 15, 2026vehicle ran hot and shut down 140 miles away from home. The vehicle was then towed to Huntsville Ford. I was sent a video by the dealership of the coolant being milky brown but have had no contact with them at this time. When I call o... Read more
CHEVROLET
SILVERADO 1500
(2020) - POWER TRAIN
Aug 20, 2026
Incident date: Jun 8, 2026
See attached document for complaint.
Incident date: Sep 1, 2024
The contact owns a 2015 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera intermittently displayed a distorted image and the message "Camera Unavailable - Please Contact the Dealer" was displayed on the instrumen... Read more
Incident date: Aug 18, 2026
VEHICLE EXTENDED CRANKING WITHOUT STARTING WHILE THE VEHICLE IS PARKED, AND ONCE STARTED IT WAS LOSS OF MOTIVE POWER WHILE DRIVING AND ALMOST WAS IN ACCIDENT BECAUSE OF THIS. SHEEHY FORD SEE ITS A RECALL AND SEE ITS EXACTLY WHAT THE RECALL IS STATING BUT REFUSING TO FIX IT AND WANT TO CHARGE ALMOST 10K TO DO SO.
Incident date: Aug 18, 2026
VEHICLE EXTENDED CRANKING WITHOUT STARTING WHILE THE VEHICLE IS PARKED, AND ONCE STARTED IT WAS LOSS OF MOTIVE POWER WHILE DRIVING AND ALMOST WAS IN ACCIDENT BECAUSE OF THIS. SHEEHY FORD SEE ITS A RECALL AND SEE ITS EXACTLY WHAT THE RECALL IS STATING BUT REFUSING TO FIX IT AND WANT TO CHARGE ALMOST 10K TO DO SO.
Incident date: Jul 30, 2026
The contact owns a 2015 Ford F-150. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 26V237000 (Power Train); however, after the recall repair was performed, the vehicle started experiencing failures associated with the recall. The contact stated that after the recall repair, while driving 60 MPH, the transmission unexpectedly downshifted to a lower gear and the vehicl... Read more
Incident date: Mar 1, 2026
The contact owns a 2023 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and failed to accelerate as needed. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Incident date: Apr 25, 2026
We bought two of these car seats and the base on account we liked the feature that the car seat can rotate in the base... This car seat is UNUSUALLY UPRIGHT on its own and I believe the base insert makes it worse. I am a first time mom and I didn't realize how bad the ergonomics of this car seat are until recently, but my baby absolutely HATES the car now because she associates it with how uncomfo... Read more
EVENFLO
REVOLVE 180 LITEMAX NXT
(9999) - Other/I am not sure
Aug 20, 2026
Incident date: Apr 25, 2026
We bought two of these car seats and the base on account we liked the feature that the car seat can rotate in the base... This car seat is UNUSUALLY UPRIGHT on its own and I believe the base insert makes it worse. I am a first time mom and I didn't realize how bad the ergonomics of this car seat are until recently, but my baby absolutely HATES the car now because she associates it with how uncomfo... Read more
FORD
EXPEDITION
(2018) - POWER TRAIN
Aug 20, 2026
Incident date: Aug 18, 2026
The contact owns a 2018 Ford Expedition. While the contact's wife was driving at an undisclosed speed, the transmission independently shifted into park. The check engine warning light illuminated, and the transmission brake error message was displayed. The vehicle was turned off. The vehicle was restarted; however, while driving at an undisclosed speed, the failure reoccurred. The failure was a pe... Read more
Incident date: Aug 19, 2026
Vehicle began losing engine coolant. No external leaks visible. Took to Ford dealership for inspection and diagnostics. They found coolant intrusion in cylinders 1 and 2. They say that TSB 22-2322 applies to this issue. Vehicle has 86,896 miles and warranty started on February 16, 2019.
Incident date: Aug 9, 2026
Odometer Fraud. The contact purchased a 2016 Subaru Outback. The contact stated that after purchasing the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale, but the contact discovered the seller was associated with a car dealer. At the time of purchase, the vehicle mileage was 87,059. After obtaining a Carfax report, the contact became aware that the m... Read more
Incident date: Aug 20, 2026
The contact owns a 2015 Kia Optima. The contact stated that for over 8 years, the vehicle was experiencing excessive oil consumption. There was no warning light illuminated. The contact became aware that there was an oil leak on the ground underneath the vehicle. The vehicle was taken to the dealer on several occasions for the oil consumption failure; however, the dealer was unable to find a fault... Read more
Incident date: Jun 1, 2026
My 2016 Jeep Wrangler is experiencing an ongoing problem with the ABS/braking system and wheel-speed sensor. The ABS/brake warning light comes on intermittently, particularly when turning right and during hot weather. The vehicle has NOT been repaired for this problem. I am reporting it because I am concerned that there may be a defect involving the wheel-speed sensor, sensor wiring/connection, w... Read more
Incident date: Jun 1, 2026
My 2016 Jeep Wrangler is experiencing an ongoing problem with the ABS/braking system and wheel-speed sensor. The ABS/brake warning light comes on intermittently, particularly when turning right and during hot weather. The vehicle has NOT been repaired for this problem. I am reporting it because I am concerned that there may be a defect involving the wheel-speed sensor, sensor wiring/connection, w... Read more
Incident date: Jan 8, 2020
Steering is sticking on curves, creating a hazardous condition. Condition comes and goes
Incident date: Aug 1, 2026
I know there is a current recall, but I have NO idea why FORD is taking almost 2 years now for a remedy. Now the trim piece under this recall is starting to separate from the driver side. This also has electrical functions (keyless entry), and is making driving the vehicle a challenge as who knows when the piece will fully separate from the vehicle. HELP PLEASE, there has to be a faster way to ... Read more
Incident date: Aug 11, 2026
The contact owns a 2015 Ram 1500. The contact stated that while the vehicle was parked in the driveway, there was a part hanging down from the vehicle. Upon inspection, the contact discovered that the front fuel bracket was fractured and had detached. The vehicle was towed to the dealer, and the failure was associated with Warranty Extension X75 (Fuel Tank Strap Mounting Bracket), which was associ... Read more
TOYOTA
HIGHLANDER
(2018) - POWER TRAIN
Aug 20, 2026
Incident date: Mar 1, 2026
Vehicle has a high pitch whine on acceleration. Was diagnosed by Toyota dealer. Advised to replace the transmission. This VIN is not included in the CSP ZJC warranty but is a 2018 and is experiencing the same issue. Sound began at 110k miles.
Incident date: Jul 29, 2026
WHILE DRIVING ON THE INTERSTAE THE CARGO DOOR SKIN BLEW OFF. THE DOOR IS APPROXIMATELY 48' X 28" THIS COULD HAVE GONE THRU A WINDSHEILD AND CAUSED A FATAL ACIDENT. THIS HAS BEEN KNOWED THAT TIFFIN USED DEFECTIVE GLUE IN 2019' BUT THEY HAVE NOT MADE A RECALL, THEY HAVE CORRECTED SEVERAL OTHER VEHICLES BUT NOT ALL OF THEM MANUFACTURED WITH THE DEFECTIVE GLUE. THIS SHOULD BE A RECALL. THERE WAS NO WA... Read more
Incident date: Aug 16, 2026
The connecting rod on my 2017 Honda Pilot is coming apart and metal is present in the oil. The engine began knocking and progressively got louder. The sound was coming from the bottom of the engine around cylinder 1. We shut the car off and had the vehicle towed to the dealer. The dealer service center confirmed that the connecting rod on cylinder 1 was coming apart and found metal in the oil and ... Read more
Incident date: Aug 19, 2026
The contact owns a 2024 Toyota Rav4. The contact stated that while driving approximately 2–4 MPH, the vehicle independently accelerated. The brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was uncontrollable. The vehicle drove onto a sidewalk curb and crashed into a concrete post before coming to a stop. There was no damage to the concrete post. The contac... Read more
Crash
1 injured
Incident date: Jul 20, 2026
The contact’s wife who owns a 2019 BMW X5. The contact stated that while the vehicle was parked, there was an abnormal sound and the vehicle intermittently stalled. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the starter needed to be replaced. The vehicle was not re... Read more
TOYOTA
LAND CRUISER HYBRID
(2025) - UNKNOWN OR OTHER
Aug 20, 2026
Incident date: May 31, 2025
HVAC heating system only works in defrost mode. Does not blow hot air out front vents. Blend actuator door does not transition fully to allow air flow. Dealership unresponsive to issue.
Incident date: Apr 16, 2026
See attached document for complaint.