Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 156 of 44,908 (2,245,377 complaints)
Incident date: Jun 10, 2026
All of the ADAS lights, check engine, and brake lights come on every 2-3 weeks. Has been taken to the shop multiple times now. So far have had the battery changed, spark plugs changed, and fuel injectors.
Incident date: Jun 10, 2026
All of the ADAS lights, check engine, and brake lights come on every 2-3 weeks. Has been taken to the shop multiple times now. So far have had the battery changed, spark plugs changed, and fuel injectors.
Incident date: Jun 10, 2026
All of the ADAS lights, check engine, and brake lights come on every 2-3 weeks. Has been taken to the shop multiple times now. So far have had the battery changed, spark plugs changed, and fuel injectors.
Incident date: Jul 16, 2026
We live in [XXX]. We own a 2021 BMW X5-45e. It has about 85,000 miles and has always been serviced by the BMW dealer here in [XXX] – Pierce BMW. On the evening of XXX I drove the vehicle home at 6:30PM after a 30 mile drive and parked the car outside in the shade of our house. The temperature at the time was approx. 95 degrees F. At 6:45PM we left the house and drove on the freeway and city str... Read more
Incident date: Jul 16, 2026
We live in [XXX]. We own a 2021 BMW X5-45e. It has about 85,000 miles and has always been serviced by the BMW dealer here in [XXX] – Pierce BMW. On the evening of XXX I drove the vehicle home at 6:30PM after a 30 mile drive and parked the car outside in the shade of our house. The temperature at the time was approx. 95 degrees F. At 6:45PM we left the house and drove on the freeway and city str... Read more
Incident date: Jul 16, 2026
We live in [XXX]. We own a 2021 BMW X5-45e. It has about 85,000 miles and has always been serviced by the BMW dealer here in [XXX] – Pierce BMW. On the evening of XXX I drove the vehicle home at 6:30PM after a 30 mile drive and parked the car outside in the shade of our house. The temperature at the time was approx. 95 degrees F. At 6:45PM we left the house and drove on the freeway and city str... Read more
LAND ROVER
DEFENDER
(2023) - POWER TRAIN
Aug 20, 2026
Incident date: Apr 17, 2026
My 2023 Land Rover Defender is subject to manufacturer recall D126 / NHTSA Recall 26V-248 concerning potential failure of the DC/DC converter due to an internal fault in the boost control microchip. The recall remains incomplete and Jaguar Land Rover has advised that a remedy is not yet available. I have contacted Jaguar Land Rover and my authorized Land Rover retailer, but there is currently no ... Read more
LAND ROVER
DEFENDER
(2023) - UNKNOWN OR OTHER
Aug 20, 2026
Incident date: Apr 17, 2026
My 2023 Land Rover Defender is subject to manufacturer recall D126 / NHTSA Recall 26V-248 concerning potential failure of the DC/DC converter due to an internal fault in the boost control microchip. The recall remains incomplete and Jaguar Land Rover has advised that a remedy is not yet available. I have contacted Jaguar Land Rover and my authorized Land Rover retailer, but there is currently no ... Read more
Incident date: Aug 20, 2026
My Tesla Model 3 has a persistent RCM_a056 alert indicating a problem with the front passenger occupancy detection system. The unresolved fault affects the operation of the front passenger airbag system. I paid Tesla approximately $1,000 for a repair intended to resolve this problem. Tesla replaced multiple components associated with the passenger seat/occupancy detection system, including the se... Read more
Incident date: Aug 20, 2026
My Tesla Model 3 has a persistent RCM_a056 alert indicating a problem with the front passenger occupancy detection system. The unresolved fault affects the operation of the front passenger airbag system. I paid Tesla approximately $1,000 for a repair intended to resolve this problem. Tesla replaced multiple components associated with the passenger seat/occupancy detection system, including the se... Read more
Incident date: Aug 13, 2026
The driver's power seat track master assembly (Part#88500-L0030) on my 2020 Hyundai Sonata suffered a catastrophic structural failure while operating. The black plastic bracket housing and aligning the electric drive motor fractured. This caused the motor to pull out of alignment, twisting the driver's seat violently sideways and permanently jamming the tracking rails. This is a chronic, repeat sa... Read more
Incident date: Aug 20, 2026
2020 Ford Mustang with the 2.3L EcoBoost engine. The vehicle has a documented history of coolant loss with no visible external leak, consistent with the known coolant-intrusion defect in Ford's 2.3L EcoBoost engines where coolant leaks internally into the cylinders. The vehicle previously threw a cylinder misfire code (P0301) and now shows a crankshaft/camshaft timing correlation fault (P0017). A ... Read more
Incident date: Aug 20, 2026
2020 Ford Mustang with the 2.3L EcoBoost engine. The vehicle has a documented history of coolant loss with no visible external leak, consistent with the known coolant-intrusion defect in Ford's 2.3L EcoBoost engines where coolant leaks internally into the cylinders. The vehicle previously threw a cylinder misfire code (P0301) and now shows a crankshaft/camshaft timing correlation fault (P0017). A ... Read more
Incident date: Aug 20, 2026
2020 Ford Mustang with the 2.3L EcoBoost engine. The vehicle has a documented history of coolant loss with no visible external leak, consistent with the known coolant-intrusion defect in Ford's 2.3L EcoBoost engines where coolant leaks internally into the cylinders. The vehicle previously threw a cylinder misfire code (P0301) and now shows a crankshaft/camshaft timing correlation fault (P0017). A ... Read more
Incident date: Aug 6, 2026
The contact owns a 2019 Nissan Altima. The contact stated that while driving at an undisclosed speed, the front passenger occupant sensor warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the occupant sensor and module needed to be replaced. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed an... Read more
Incident date: Aug 18, 2026
i have a 2018 honda accord. it used to have only wired carplay. i paid a honda dealer for the official advertised wireless carplay upgrade. over a year later suddenly the head unit doesn't work. it just shows "please insert usb drive containing valid software license file, and press ok button." many people online are reporting this issue. the honda dealer that did my original install refuses to fi... Read more
Incident date: Aug 10, 2026
My vehicle is experiencing transmission shuddering, and after taking it to an authorized Ford dealership for diagnosis. I was told that there is a problem involving the torque converter. I was initially quoted approximately $7,000 for the torque-converter repair and was subsequently advised that the dealership would recommend replacing the entire transmission at an estimated cost of approximately... Read more
Incident date: Aug 17, 2026
I was driving and I heard a loud bang and then sounds on the top of my roof. I pulled over and found the sunroof had exploded. There is a large portion that is gone. The glass that is left is spider cracked around where the glass is gone. There are pieces of glass that are angled upwards
Incident date: Feb 1, 2026
The contact owns a 2018 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate and failed to exceed 52 MPH. The vehicle shut off. The contact stated that the engine was running rough while stationary and the vehicle shut off without warning. The vehicle was taken to an Auto Parts Store, where it was diagnosed, and it was determined that the vehi... Read more
Incident date: Sep 18, 2025
When the vehicle in front of me stopped quickly, I braked quickly but did not hit the car. At that time, all the lights on my dashboard went off and were still on when I took the car to dealer for a diagnosis.
Incident date: Sep 18, 2025
When the vehicle in front of me stopped quickly, I braked quickly but did not hit the car. At that time, all the lights on my dashboard went off and were still on when I took the car to dealer for a diagnosis.
Incident date: Mar 1, 2026
Noticed after driving my Hyundai genesis and once running for roughly 15-20 mins once the engine has warmed up I noticed a bounce feeling coming from the front end(I thought)and then noticed my speed dropped and when pressure was apply to the gas pedal it wouldn’t go, as the car slowed down by itself until it came to a complete stop I cutt the car off and began walking around to where I smelled ... Read more
Incident date: Mar 1, 2026
Noticed after driving my Hyundai genesis and once running for roughly 15-20 mins once the engine has warmed up I noticed a bounce feeling coming from the front end(I thought)and then noticed my speed dropped and when pressure was apply to the gas pedal it wouldn’t go, as the car slowed down by itself until it came to a complete stop I cutt the car off and began walking around to where I smelled ... Read more
Incident date: Mar 1, 2026
Noticed after driving my Hyundai genesis and once running for roughly 15-20 mins once the engine has warmed up I noticed a bounce feeling coming from the front end(I thought)and then noticed my speed dropped and when pressure was apply to the gas pedal it wouldn’t go, as the car slowed down by itself until it came to a complete stop I cutt the car off and began walking around to where I smelled ... Read more
Incident date: Dec 31, 1969
I am reporting an ABS/braking safety issue with my 2010 Nissan Murano. My vehicle was included in Nissan campaign P0A08/NTB21-047 involving brake fluid and the ABS actuator. Before the campaign, I had experienced an intermittent braking problem during a loss-of-traction/ABS event. When Nissan performed P0A08 on 8/8/2023 at 191,017 miles, I specifically reported the problem. The Nissan repair ord... Read more
Incident date: Aug 17, 2026
The vehicle radiator exploded while driving on the freeway. Towed to mechanic radiator replaced and housing. Problem persosted. With a simple pressure test the coolant in the reservoir began to boil immediately meaning there's a cracked engine block.
1 injured
Incident date: Aug 3, 2026
I purchased a 2012 Chevy Sonic with 65k miles on it from Carvibe LLC earlier this month. When I took it into Firestone for a full inspection, they found that the car has severe rusting to the mechanical parts along with the body of the vehicle - the entire structure of the vehicle is compromised. Someone spray painted the rust black but Firestone was still able to see the covered up rust. Fireston... Read more
Incident date: Aug 3, 2026
I purchased a 2012 Chevy Sonic with 65k miles on it from Carvibe LLC earlier this month. When I took it into Firestone for a full inspection, they found that the car has severe rusting to the mechanical parts along with the body of the vehicle - the entire structure of the vehicle is compromised. Someone spray painted the rust black but Firestone was still able to see the covered up rust. Fireston... Read more
Incident date: Aug 3, 2026
I purchased a 2012 Chevy Sonic with 65k miles on it from Carvibe LLC earlier this month. When I took it into Firestone for a full inspection, they found that the car has severe rusting to the mechanical parts along with the body of the vehicle - the entire structure of the vehicle is compromised. Someone spray painted the rust black but Firestone was still able to see the covered up rust. Fireston... Read more
Incident date: Oct 1, 2025
Rear view camera is unavailable on center display screen. NHTSA Recall # 25v695
Incident date: Aug 20, 2026
The ecm tells the abs to kick on the parking brake causing it to not have brakes while driving down the road unless you pull over and turn the car off and back on.
Incident date: Aug 20, 2026
The ecm tells the abs to kick on the parking brake causing it to not have brakes while driving down the road unless you pull over and turn the car off and back on.
Incident date: Jun 20, 2026
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and there was an abnormal sound coming from underneath the vehicle, and the vehicle failed to exceed 30 MPH while the accelerator pedal was depressed. The contact stated that the failure was intermittent at first and then became a consistent failure. No warning lights were illum... Read more
Incident date: Aug 14, 2026
While driving at highway speeds, my 2023 Chrysler Pacifica Hybrid suddenly lost all propulsion power. A turtle icon appeared on the dashboard cluster, and the vehicle stalled, creating a severe safety hazard on an active highway. Chrysler Care previously stated my VIN is not included in the 03A recall (NHTSA Campaign 23V010000) for internal transmission short-circuits. However, my vehicle has expe... Read more
Incident date: Aug 10, 2026
Blower motor is drawing excessive electricity, which in turn burns the fuse and junction pin, which in turn can start a fire in the car. Kia of Irvine suggested redoing all electrical wiring in the car, but that will not solve the issue. As soon as you turn on the AC, the blower motor will use so much electricity and amperage, so the blower motor fuse and junction pins on the fuse box starting to... Read more
Incident date: Jul 28, 2026
The contact owns a 2019 Honda Civic. The contact stated that while driving at an undisclosed speed, the contact turned the steering wheel; however, the steering wheel was abnormally difficult to turn. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. ... Read more
FORD
MUSTANG MACH E
(2021) - ELECTRICAL SYSTEM
Aug 20, 2026
Incident date: Jul 15, 2026
This is the information from the Ford dealership that was looking at my vehicle, but did not complete the repair: "Verified customer concern. During diagnosis, the following on-demand DCs were retrieved from the BECM: POAA1:00, POAA4:00, and P0563:00. Following TSB 25- 2247, a High Current Fuse Box is required for replacement to start. During the FDRS High Voltage System De-energizing procedure, ... Read more
CORBIN
H-D PANAMERICA SEAT
(9999) - EQUIPMENT
Aug 20, 2026
Incident date: Jun 24, 2026
Aftermarket motorcycle seat manufactured by Corbin Pacific falls off motorcycle while riding or dismounting. This is specific to the Harley-Davidson Pan America but unrelated to Harley-Davidson in terms of manufacture. I am not in possession of the seat as it was returned to Corbin Pacific. They replaced the seat but the replacement exhibited the exact same behavior. In short, the seat can fall of... Read more
HARLEY-DAVIDSON
RH1250S
(2026) - EQUIPMENT
Aug 20, 2026
Incident date: Jun 24, 2026
Aftermarket motorcycle seat manufactured by Corbin Pacific falls off motorcycle while riding or dismounting. This is specific to the Harley-Davidson Pan America but unrelated to Harley-Davidson in terms of manufacture. I am not in possession of the seat as it was returned to Corbin Pacific. They replaced the seat but the replacement exhibited the exact same behavior. In short, the seat can fall of... Read more
FORD
MUSTANG MACH E
(2022) - ENGINE
Aug 20, 2026
Incident date: Aug 10, 2026
The high voltage battery junction box connector has failed. There have been two recalls one software and one to replace this part the high voltage battery junction box with a more robust part to handle thermal loads. As of now there are zero recalls on my car open so they are all done. The first time this component failed was around 24k miles ish it's now 56k miles ish and it has failed again even... Read more
FORD
MUSTANG MACH E
(2022) - ELECTRICAL SYSTEM
Aug 20, 2026
Incident date: Aug 10, 2026
The high voltage battery junction box connector has failed. There have been two recalls one software and one to replace this part the high voltage battery junction box with a more robust part to handle thermal loads. As of now there are zero recalls on my car open so they are all done. The first time this component failed was around 24k miles ish it's now 56k miles ish and it has failed again even... Read more
Incident date: Aug 5, 2026
The contact owns a 2021 Kia Seltos. The contact stated that while driving at an undisclosed speed and turning into the driveway, the check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to the dealer, and there was no oil in the engine, and metal flakes were found in the camshaft. The contact associated the failure with NHTSA Campaign Number: 25V099000 (Engine an... Read more
Incident date: Aug 3, 2026
On 8/3/26, my 2021 Audi Q5 began throwing numerous different malfunction/error alerts and the engine turned off while driving after a bottle of water had partially spilled onto our backseat behind the drivers side. The vehicle was towed to a nearby mechanic who determined that liquid damaged the gateway control module located under the backseat of the vehicle, as the gateway control module is plac... Read more
Incident date: Aug 3, 2026
On 8/3/26, my 2021 Audi Q5 began throwing numerous different malfunction/error alerts and the engine turned off while driving after a bottle of water had partially spilled onto our backseat behind the drivers side. The vehicle was towed to a nearby mechanic who determined that liquid damaged the gateway control module located under the backseat of the vehicle, as the gateway control module is plac... Read more
Incident date: Aug 20, 2026
On August 20, 2026, while traveling about 45 MPH, I accelerated to merge onto a highway while passing a slow-moving semi, with traffic approaching from behind. The transmission unexpectedly disengaged and the vehicle completely lost propulsion. The gear indicator showed Neutral. The engine rapidly increased RPM/redlined but the vehicle would not accelerate. I pressed the Drive selector to re-engag... Read more
Incident date: Aug 19, 2026
Drivers side airbag module defective
Incident date: Aug 14, 2026
Complaint Description: On XXX, my 2021 Nissan Rogue would not start due to a busted engine block, rendering the vehicle inoperable. The vehicle was serviced exclusively at Kraft Nissan in [XXX], from the time of purchase until approximately one year prior to the failure, following the manufacturer’s recommended maintenance schedule. I contacted Nissan regarding the engine bearing recall affectin... Read more
TOYOTA
HIGHLANDER
(2017) - POWER TRAIN
Aug 20, 2026
Incident date: Aug 17, 2026
I had been shopping, as I attempted to increase speed, my car wouldn't respond. I smelled something burning and I switched lanes because I needed a safe place to stop. I turned onto [XXX] in Pembroke (I think) and still had no forward (or backward) movement. The lower gears (D5 & D4 ) DID NOT show on the dashboard indicator. I called my husband and he came to me. Then we called AAA and had the c... Read more
TOYOTA
HIGHLANDER
(2017) - ENGINE
Aug 20, 2026
Incident date: Aug 17, 2026
I had been shopping, as I attempted to increase speed, my car wouldn't respond. I smelled something burning and I switched lanes because I needed a safe place to stop. I turned onto [XXX] in Pembroke (I think) and still had no forward (or backward) movement. The lower gears (D5 & D4 ) DID NOT show on the dashboard indicator. I called my husband and he came to me. Then we called AAA and had the c... Read more
Incident date: Nov 4, 2024
The clutch does not engage properly and the vehicle makes a grinding noise when starting to move and while making right and left turns.