Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 129 of 44,303 (2,215,138 complaints)
Incident date: May 19, 2026
The contact owns a 2016 RAM 1500 The contact stated while driving 55 MPH, occupied with her husband in the vehicle they could hear a knocking and shatter noise coming from the engine. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified on the failure, and they informed her... Read more
JEEP
WRANGLER 4XE
(2022) — ELECTRICAL SYSTEM
May 21, 2026
Incident date: Mar 1, 2026
The contact owns a 2022 Jeep Wrangler. The contact stated that while operating the vehicle the check engine warning light had remained illuminated. The vehicle was taken to the local dealer who unable to determine the cause of the check engine light and the vehicle was not repaired. The manufacturer was not yet contacted. The contact was informed that the VIN was included in the NHTSA Campaign N... Read more
Incident date: May 18, 2026
The contact owns a 2015 GMC Acadia. The contact stated while the vehicle was parked, the tailgate was opened, however the tailgate failed to function as intended. The contact noticed an abnormal grinding sound and the tailgate independently closed while the contact was removing packages from the trunk of the vehicle. The contact stated that the failure occurred when using the key to open the tailg... Read more
Incident date: Dec 18, 2025
Both of the turbos on my truck failed with a code description of "waste gate actuator stuck closed". This resulted in a significant drop in power while on the interstate. This code appeared several months before this incident when it was at the dealer for service and Toyota cleared the code and sent me on my way without mentioning it. I only saw it later when I was looking through the history in... Read more
Incident date: May 2, 2026
On the highway, not reaching speed at expected RPM, try increasing power and RPM stops climbing at 3500, and speed decreases suddenly, car starts bucking, check engine light flashing. I pull over, stop, and keep going after several minutes idling with no apparent issue continuing. I take the car to get a computer check of the engine light code, P0420 for catalytic converter efficiency. Take car to... Read more
Incident date: May 2, 2026
On the highway, not reaching speed at expected RPM, try increasing power and RPM stops climbing at 3500, and speed decreases suddenly, car starts bucking, check engine light flashing. I pull over, stop, and keep going after several minutes idling with no apparent issue continuing. I take the car to get a computer check of the engine light code, P0420 for catalytic converter efficiency. Take car to... Read more
GMC
SIERRA 1500
(2019) — ENGINE
May 21, 2026
Incident date: Mar 9, 2026
Engine component failure. If not identified early could have caused catastrophic failure being disabled in traffic. This problem has been diagnosed and confirmed by a certified GM dealership. Initial warning sign was a knock in the engine, no warning lamps. First identified on 9/2/25 at 80,345 miles. Dealership changed oil to a higher viscosity. Problem gradually got worse, diagnosed #3 cam lobe... Read more
Incident date: May 20, 2026
Engine MalFunction while drive and car went into a limp
VOLKSWAGEN
EOS
(2009) — ELECTRICAL SYSTEM
May 21, 2026
Incident date: Apr 30, 2026
Car randomly turning off/on. Key stuck in ignition, cannot turn off or on. Bouncing from on to accessory mode without user control. Vehicle was taken to dealership, VW North America has not been very helpful. Could have gotten into an accident as this occured in the road turning into a restaurant. No lights came on about this. Dealership has had car for 3+ weeks "waiting for parts". VW North Ameri... Read more
VOLKSWAGEN
EOS
(2009) — ENGINE
May 21, 2026
Incident date: Apr 30, 2026
Car randomly turning off/on. Key stuck in ignition, cannot turn off or on. Bouncing from on to accessory mode without user control. Vehicle was taken to dealership, VW North America has not been very helpful. Could have gotten into an accident as this occured in the road turning into a restaurant. No lights came on about this. Dealership has had car for 3+ weeks "waiting for parts". VW North Ameri... Read more
Incident date: May 5, 2026
Bought the vehicle used and two months later engine and transmission needed replacement after several transmission faults and check engine light stayed on due to coolant intrusion in the cylinders and the known transmission defects in this model.
Incident date: May 5, 2026
Bought the vehicle used and two months later engine and transmission needed replacement after several transmission faults and check engine light stayed on due to coolant intrusion in the cylinders and the known transmission defects in this model.
Incident date: May 15, 2026
While driving, the sunroof glass of the vehicle exploded/shattered with no known trigger, force or debris striking the glass. At the time no risk to myself as the sunroof shade was closed. I am in the process of getting this inspected and repaired.
CHEVROLET
SILVERADO 1500
(2022) — POWER TRAIN
May 21, 2026
Incident date: Apr 26, 2025
Truck started shifting rough and lurching when sitting still or coming to a stop. Limp mode was engaging and limiting power to unsafe conditions at highway speeds. Check engine turned on, valve body failed
Incident date: Apr 1, 2025
The failed/malfunctioning components involve the rear backup camera system and related electronic driver assistance/safety systems in this 2016 Ford Flex, including the blind spot warning system and parking collision warning features. The condition is intermittent but ongoing and the vehicle is available for inspection upon request. The backup camera intermittently goes blank, freezes, displays im... Read more
Incident date: Apr 1, 2025
The failed/malfunctioning components involve the rear backup camera system and related electronic driver assistance/safety systems in this 2016 Ford Flex, including the blind spot warning system and parking collision warning features. The condition is intermittent but ongoing and the vehicle is available for inspection upon request. The backup camera intermittently goes blank, freezes, displays im... Read more
Incident date: Apr 1, 2025
The failed/malfunctioning components involve the rear backup camera system and related electronic driver assistance/safety systems in this 2016 Ford Flex, including the blind spot warning system and parking collision warning features. The condition is intermittent but ongoing and the vehicle is available for inspection upon request. The backup camera intermittently goes blank, freezes, displays im... Read more
CHEVROLET
SILVERADO 1500
(2022) — POWER TRAIN
May 21, 2026
Incident date: Apr 25, 2026
Truck started shifting rough and lurching when sitting still or coming to a stop. Limp mode was engaging and limiting power to unsafe conditions at highway speeds.
Incident date: May 4, 2026
The contact owns a 2020 FORD F-350. The contact stated while driving at an undisclosed speed, he had a loss of motive power and check engine warning light was illuminated when driving, almost causing an accident due to not being able to accelerate. The vehicle was taken to a dealer where it was diagnosed to have metal shavings in the combustion system. The contact received notification of NHTSA Ca... Read more
Incident date: May 4, 2026
The contact owns a 2020 FORD F-350. The contact stated while driving at an undisclosed speed, he had a loss of motive power and check engine warning light was illuminated when driving, almost causing an accident due to not being able to accelerate. The vehicle was taken to a dealer where it was diagnosed to have metal shavings in the combustion system. The contact received notification of NHTSA Ca... Read more
Incident date: May 20, 2026
The contact owns a 2013 Honda Accord. The stated that the vehicle was taken for the recall repair for NHTSA Campaign Number 25V422000 (Power Train). The contact stated that after the recall repair was completed, the vehicle was not apart of the recall. The dealer advised the the when alignment was not apart of the recall repair and would be at the owners expense. The manufacturer was notified o... Read more
Incident date: May 11, 2026
We were crossing under the light to go to the gas station and we believe the car that hit us ran a red light. It caused right rear damage and side airbags to deploy. There's a metal piece in the tire and its undriveable.
Crash
Incident date: May 11, 2026
We were crossing under the light to go to the gas station and we believe the car that hit us ran a red light. It caused right rear damage and side airbags to deploy. There's a metal piece in the tire and its undriveable.
Crash
Incident date: May 11, 2026
We were crossing under the light to go to the gas station and we believe the car that hit us ran a red light. It caused right rear damage and side airbags to deploy. There's a metal piece in the tire and its undriveable.
Crash
Incident date: May 4, 2026
car goes into park while driving
Incident date: Jan 1, 2024
The infotainment/radio system in this 2021 Jeep Renegade has been malfunctioning for nearly two years. The dealership repeatedly states that no replacement parts are available and no repair can currently be performed. The system intermittently fails, freezes, reboots, or goes blank. When this occurs, the rear backup camera becomes unavailable or nonfunctional, creating a significant safety concern... Read more
Incident date: Jan 1, 2024
The infotainment/radio system in this 2021 Jeep Renegade has been malfunctioning for nearly two years. The dealership repeatedly states that no replacement parts are available and no repair can currently be performed. The system intermittently fails, freezes, reboots, or goes blank. When this occurs, the rear backup camera becomes unavailable or nonfunctional, creating a significant safety concern... Read more
Incident date: Jan 1, 2024
The infotainment/radio system in this 2021 Jeep Renegade has been malfunctioning for nearly two years. The dealership repeatedly states that no replacement parts are available and no repair can currently be performed. The system intermittently fails, freezes, reboots, or goes blank. When this occurs, the rear backup camera becomes unavailable or nonfunctional, creating a significant safety concern... Read more
Incident date: Dec 28, 2025
New, strange noise started in Dec'25 (41K miles; 2yrs 9 months). No warning lights. Diagnosed as failed brake accumulator (first at an independent shop, later at the dealer). Apparently the accumulator is part of the full master cylinder assembly which must be replaced. Toyota has quoted $3,200 to complete this repair and is telling me it must be out of pocket.
Incident date: Mar 2, 2026
When slowing down to make a turn and then accelerating again the vehicle is not in correct gear to take off, it revs the engine but doesn’t move like it should. When this happens if you put shifter in manual mode and downshift it acts as it should. There is a TSB that fixes this problem but i think it needs to be a recall due to turning left in traffic and not being able to accelerate can cause... Read more
Incident date: Jan 2, 2026
went to tysons honda in tysons, va to have service done and the recall completed - the gentleman that greeted me informed me that my vehicle doesnt apply to recall, only to newer vehicles. I thought they would have marked this completed or at least inspected the car. but i just received a notification of an open recall.
Incident date: May 1, 2026
Coolant Intrusion into the cylinders
Incident date: May 4, 2026
Ram 1500 Big Horn Limited 2023 was totaled in accident. Front end collision. None of the air bags deployed.
Crash
1 injured
Incident date: Aug 26, 2024
Both my passenger and driver headlights have failed. I have paid to have them replaced. The drivers side has failed twice. The passenger side has failed 3 times. I have taken it to the dealership and they “fixed” the issue but it keeps coming back months or weeks later. The low beams are what is failing. The message on the dash says “check headlight assembly see manual” This is a safety... Read more
Incident date: Aug 26, 2024
Both my passenger and driver headlights have failed. I have paid to have them replaced. The drivers side has failed twice. The passenger side has failed 3 times. I have taken it to the dealership and they “fixed” the issue but it keeps coming back months or weeks later. The low beams are what is failing. The message on the dash says “check headlight assembly see manual” This is a safety... Read more
Incident date: Aug 26, 2024
Both my passenger and driver headlights have failed. I have paid to have them replaced. The drivers side has failed twice. The passenger side has failed 3 times. I have taken it to the dealership and they “fixed” the issue but it keeps coming back months or weeks later. The low beams are what is failing. The message on the dash says “check headlight assembly see manual” This is a safety... Read more
FORD
BRONCO SPORT
(2023) — FUEL SYSTEM, GASOLINE
May 21, 2026
Incident date: Mar 18, 2026
The contact owns a 2023 Ford Bronco. The contact stated while driving at 50 MPH, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The service engine warning light illuminated and the engine spuddered. The engine seized. The contact stated while attempting to start the vehicle, the vehicle did not start. The dealer was made aware of the failure, and the con... Read more
Incident date: Apr 1, 2026
The contact owns a 2015 Jeep Patriot. The contact stated that while driving at various speeds, the vehicle would shut off without warning. The vehicle had been taken to an independent mechanic; however, the mechanic could not diagnose the failure due to the lack of a warning; they have also tried to duplicate the failure but was unsuccessful. The dealer was also notified of the failure and the con... Read more
Incident date: Apr 1, 2026
The contact owns a 2015 Jeep Patriot. The contact stated that while driving at various speeds, the vehicle would shut off without warning. The vehicle had been taken to an independent mechanic; however, the mechanic could not diagnose the failure due to the lack of a warning; they have also tried to duplicate the failure but was unsuccessful. The dealer was also notified of the failure and the con... Read more
Incident date: May 21, 2026
Driving SB on I-35 in Texas, going 70 MPH, no trucks or other cars passing, or following behind and the sunroof glass exploded. Nothing hit it. The screen was closed, so no glass fell down into the vehicle interior.
Incident date: May 21, 2026
Odometer Fraud. The contact purchased a 2003 Chevrolet Suburban. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 291,000 and at the time of inspection, it was discovered that the odometer was tampered with, and without disclosure of these modifications.
Incident date: May 13, 2026
I am the only owner of this vehicle and it has 114,000 miles At 90,000 miles i had to replace the transmission and now, its at the dealer due to turbo leaking oil internally and externally AND coolant intrusion. These issues are commonly known and the coolant intrusion is from a design flaw. Why is this engine not included with the recall for the very same issue on other ford ecoboost engines
Incident date: May 13, 2026
I am the only owner of this vehicle and it has 114,000 miles At 90,000 miles i had to replace the transmission and now, its at the dealer due to turbo leaking oil internally and externally AND coolant intrusion. These issues are commonly known and the coolant intrusion is from a design flaw. Why is this engine not included with the recall for the very same issue on other ford ecoboost engines
VOLKSWAGEN
ATLAS
(2021) — ENGINE
May 21, 2026
Incident date: May 21, 2026
The vehicle has an oil leak in the crankshaft with 70 K miles, dealership states not covered by VW
Incident date: May 6, 2026
Torque Converter and Transmission failed just outside of the powetrain mileage limit. The compenents were replaced in January 2026 and have failed again as of May 2026. Ford is of no assistance to the customer for the failure.
ALFA ROMEO
STELVIO
(2020) — ELECTRICAL SYSTEM
May 21, 2026
Incident date: May 21, 2026
The contact owns a 2020 Alfa Romeo Stelvio. The contact stated that while the vehicle was parked, the vehicle became inoperable and failed to start with no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the ground strap had failed due to corrosion and needed to be replaced. The vehicle was repaired. The dealer informed the contact that if the corrosion... Read more
JEEP
GRAND CHEROKEE L
(2021) — UNKNOWN OR OTHER
May 21, 2026
Incident date: Sep 1, 2024
THE PASSENGER DOOR DOES NOT ALERT WHEN OPENING OR CLOSE . THE TBM MODULE DOES NOT UPDATE CAUSING A FEE OF $198.95
JEEP
GRAND CHEROKEE L
(2021) — ELECTRICAL SYSTEM
May 21, 2026
Incident date: Sep 1, 2024
THE PASSENGER DOOR DOES NOT ALERT WHEN OPENING OR CLOSE . THE TBM MODULE DOES NOT UPDATE CAUSING A FEE OF $198.95
Incident date: Apr 27, 2026
Adaptive cruise control not working....,Intermitently shutting off. This is coinciding with numerous engine, oil and gas warning lights going off in the Audi MMI system. Lead tech at Audi dealership in Norwell MA is telling me that this is a well known issue with the 2025 Audi Q5 needing a software update that will not be available until sometime in the 3rd quarter
Incident date: Apr 27, 2026
Adaptive cruise control not working....,Intermitently shutting off. This is coinciding with numerous engine, oil and gas warning lights going off in the Audi MMI system. Lead tech at Audi dealership in Norwell MA is telling me that this is a well known issue with the 2025 Audi Q5 needing a software update that will not be available until sometime in the 3rd quarter