Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 124 of 44,908 (2,245,377 complaints)
HYUNDAI
TUCSON HYBRID
(2025) - ELECTRICAL SYSTEM
Aug 25, 2026
Incident date: Mar 31, 2026
While driving, the infotainment screen (to the right of the driver) begins to flicker. Often if turns completely black and reboots. On at least one occasion, it did not come back on at all for the remainder of the trip. The flickering movement is extremely distracting. The loss of navigation is obviously a problem if you don't know where you are and were relying on it. It is dangerous, could r... Read more
Incident date: Oct 1, 2025
I am writing to express my disappointment with how the L87 engine recall was handled on my 2023 Chevrolet Tahoe. I purchased this vehicle for approximately $82,000 and brought it to Kunes Chevrolet in Lake Geneva multiple times for scheduled maintenance. During my first visit after learning of the recall involving potential connecting rod and crankshaft defects, I specifically asked when my vehic... Read more
Incident date: Sep 17, 2025
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted image. The contact stated that the failure was persistent. However, the rear-view camera later displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that the par... Read more
Incident date: Aug 20, 2026
1) The rear structural subframe (crossmember) has completely rotted, perforated, and failed due to severe corrosion. The factory-installed plastic underbody rock shields trapped road salt and water, causing the frame to rust from the inside out. The corrosion has spread, completely fusing and compromising the rear suspension mounting points and the rear differential brackets. The vehicle is fully ... Read more
Incident date: Aug 24, 2026
The vehicle experiences sudden, intermittent engine stalling while idling (either when coming to a stop at traffic lights or while idling in traffic). The engine shuts down completely and fails to automatically restart via the Auto Idle-Stop feature, forcing the driver to manually cycle the ignition or shift to Park to restart. This has happened multiple times since I bought the car at Stevens Cre... Read more
VOLKSWAGEN
GOLF
(2002) - TIRES:SIDEWALL
Aug 25, 2026
Incident date: Aug 24, 2026
The tire sidewall blew out. We were driving at 65 mph on an interstate highway in an urban area and had to change the tire in the triangular space between the highway lanes and an exit - very dangerous. These were sold as 60,000 mile tires, and this tire had 20,200 miles on it. It was maintained at proper pressure. Conditions were clear, dry, summer weather in Albuquerque, NM. The problem has not... Read more
CONTINENTAL
GENERAL ALTIMAX RT43
(9999) - TIRES:SIDEWALL
Aug 25, 2026
Incident date: Aug 24, 2026
The tire sidewall blew out. We were driving at 65 mph on an interstate highway in an urban area and had to change the tire in the triangular space between the highway lanes and an exit - very dangerous. These were sold as 60,000 mile tires, and this tire had 20,200 miles on it. It was maintained at proper pressure. Conditions were clear, dry, summer weather in Albuquerque, NM. The problem has not... Read more
GMC
SIERRA 1500
(2024) - ENGINE
Aug 25, 2026
Incident date: Mar 7, 2026
On 4/30/25- I took my truck to the dealership due to receiving a recall notice (engine propulsion) in the GM app. No codes camp up and got the all clear. Dealer did not change oil to 0/40 nor air filter. Advised GM had not provided the recommended oil yet On 10/06/25- the Engine propulsion fix was completed. Oil changed to 0/ w40. Engine module reprogramming completedNext. On 3/07/26- dropped... Read more
Incident date: Jul 27, 2026
The contact owns a 2022 Toyota Tundra. The contact previously received notification of NHTSA Campaign Number: 24V381000 (ENGINE AND ENGINE COOLING). The contact stated that at start-up there was an abnormal knocking sound coming from the engine, and the engine idled, with the RPM fluctuating. While accelerating from a stop, the RPM fluctuated, and the vehicle hesitated and jerked. There was no war... Read more
Incident date: Jan 26, 2026
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument panel cluster started flickering and went from blue to black. The contact associated the failure with NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The dealer was not contacted. The vehicle was not diagnosed or repaired. The m... Read more
Incident date: Sep 22, 2025
In September 2025, all dashboard lights came on while driving down the road. I immediately pulled over and turned the car off. When turning the car back on, all lights remained on and I drove to the nearest repair shop, where at this time it was beginning to run hot. I was told at this point that the head gasket had blown and this would need to be replaced. I replaced the head gasket for $4100.00.... Read more
Incident date: Sep 22, 2025
In September 2025, all dashboard lights came on while driving down the road. I immediately pulled over and turned the car off. When turning the car back on, all lights remained on and I drove to the nearest repair shop, where at this time it was beginning to run hot. I was told at this point that the head gasket had blown and this would need to be replaced. I replaced the head gasket for $4100.00.... Read more
Incident date: Sep 22, 2025
In September 2025, all dashboard lights came on while driving down the road. I immediately pulled over and turned the car off. When turning the car back on, all lights remained on and I drove to the nearest repair shop, where at this time it was beginning to run hot. I was told at this point that the head gasket had blown and this would need to be replaced. I replaced the head gasket for $4100.00.... Read more
Incident date: Aug 15, 2026
The windshield on this 2024 MDX must be replaced because of the rear view mirror coming loose from the windshield. Acura is dragging their feet on correcting this dangerous situation of preventing the ability to see or use the rear view mirror.
Incident date: Aug 7, 2026
Dealership held vehicle for approximately 2.5 months for major service totaling nearly $6,900 (primarily covered by extended warranty with ~$1,000 paid out-of-pocket). Upon return, the vehicle failed to function properly and was released in a dangerously compromised, life-threatening condition—specifically with a brake line left completely disconnected from the caliper, loose/wiggling, and activ... Read more
Incident date: Aug 7, 2026
Dealership held vehicle for approximately 2.5 months for major service totaling nearly $6,900 (primarily covered by extended warranty with ~$1,000 paid out-of-pocket). Upon return, the vehicle failed to function properly and was released in a dangerously compromised, life-threatening condition—specifically with a brake line left completely disconnected from the caliper, loose/wiggling, and activ... Read more
Incident date: Mar 1, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds and hauling a trailer, the “Service ABS” message was displayed with an audible chime. The contact stated that the brake was depressed, the vehicle failed to respond as intended, and beca... Read more
Incident date: Jul 27, 2026
Component & Inspection: Vehicle engine suffered connecting rod bearing failure and entered restricted P1326 "Limp Home Mode" (max 2,000 RPM). The vehicle is grounded and available for inspection at Bud Clary Hyundai in [XXX].Safety Risk: Sudden, unexpected loss of power occurred while driving, placing me and other drivers at immediate risk on public roads due to the vehicle's inability to maintain... Read more
Incident date: Aug 24, 2026
This car has stalled 3 times. Randomly, but each time while car was fully stopped. Once when I was sitting in a parking lot about to pull into traffic, and when waiting for a light to go from red to green. After these two times I took car to dealer. They ran diagnostics and said there were NO error codes. They tried to reproduce but could not. I asked them to reset all computers in car, which th... Read more
Incident date: Aug 24, 2026
This car has stalled 3 times. Randomly, but each time while car was fully stopped. Once when I was sitting in a parking lot about to pull into traffic, and when waiting for a light to go from red to green. After these two times I took car to dealer. They ran diagnostics and said there were NO error codes. They tried to reproduce but could not. I asked them to reset all computers in car, which th... Read more
Incident date: Jul 27, 2026
Safety recall 26S28/26V237 was unable to be installed on my 2015 Ford F150. After receiving a "Check Engine Light" and a "Wrench Symbol Light", I took my truck to 3 different dealerships and all three could not perform the safety recall. At the first 2 dealerships, no solutions were tried. They called me to pick up the truck because they could not install recall. I took the vehicle to a 3rd de... Read more
Incident date: Aug 22, 2026
My car stalled and did not want to start. It had to be towed to the nearest GMC dealership. my GMC dealer diagnosed a P129F fuel-pump control-module failure and replaced fuel-pump power control module part number 13554821. I was told that even though there was a recall for 2022 GMC Terrains for this part my VIN number was not included.
Incident date: Aug 17, 2026
On XXX Me and my son were in [XXX] in one of the basement garages. Parked successfully the first time inching the vehicle forward without issues and stopping as needed. 2nd run, got into parking spot got close and stopped 1 foot away from wall. Attempted to inch forward, lightly and quickly tapping on accelerator to disengage auto hold/brake and move forward but car did not respond. Repeated the a... Read more
Crash
Incident date: Aug 17, 2026
On XXX Me and my son were in [XXX] in one of the basement garages. Parked successfully the first time inching the vehicle forward without issues and stopping as needed. 2nd run, got into parking spot got close and stopped 1 foot away from wall. Attempted to inch forward, lightly and quickly tapping on accelerator to disengage auto hold/brake and move forward but car did not respond. Repeated the a... Read more
Crash
VOLKSWAGEN
TIGUAN
(2022) - STEERING
Aug 25, 2026
Incident date: May 9, 2026
I'm experiencing a persistent Travel Assistant is not available dash light and warning beep on a repeated basis. I have taken this into the VW dealer and the did a factory reset to address the problem and that did not resolve the issue. There is a know widespread problem with several 2022 models that can be found when searching the problem. VW has issued a Technical Service Bulletin to dealers (TS... Read more
VOLKSWAGEN
TIGUAN
(2022) - LANE DEPARTURE: WARNING
Aug 25, 2026
Incident date: May 9, 2026
I'm experiencing a persistent Travel Assistant is not available dash light and warning beep on a repeated basis. I have taken this into the VW dealer and the did a factory reset to address the problem and that did not resolve the issue. There is a know widespread problem with several 2022 models that can be found when searching the problem. VW has issued a Technical Service Bulletin to dealers (TS... Read more
VOLKSWAGEN
TIGUAN
(2022) - LANE DEPARTURE: ASSIST
Aug 25, 2026
Incident date: May 9, 2026
I'm experiencing a persistent Travel Assistant is not available dash light and warning beep on a repeated basis. I have taken this into the VW dealer and the did a factory reset to address the problem and that did not resolve the issue. There is a know widespread problem with several 2022 models that can be found when searching the problem. VW has issued a Technical Service Bulletin to dealers (TS... Read more
Incident date: Feb 17, 2026
The contact owns a 2025 Hyundai Palisade. The contact stated that while the vehicle was parked, the passenger’s side third-row seat independently adjusted and then attempted to fold over. The contact stated that the [XXX] child was seated in the seat during the failure. In addition, the contact stated that while driving at an undisclosed speed, the second-row passenger’s side seat independentl... Read more
Incident date: Oct 13, 2025
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black or blue scree... Read more
Incident date: Aug 21, 2026
The contact owns a 2016 Ram 1500. The contact stated that on several occasions while driving at speeds under 25 MPH and turning, the steering wheel locked up. The contact stated that the brake pedal was depressed, and the steering wheel was held firmly until the steering wheel released. The contact stated that on another occasion while the vehicle was parked, the power-steering warning light illum... Read more
Incident date: Aug 1, 2026
My 2021 GMC Yukon Denali features the 6.2L L87 V8 engine. This vehicle was previously serviced for the GM voluntary recall regarding engine bearing failures, and the dealership completed the remedy by inspecting the motor and changing the oil to the thicker 0W-40 specification. Since completing this recall fix, the vehicle has developed an intermittent rough idle and sputtering behavior. The deale... Read more
VOLKSWAGEN
TIGUAN
(2018) - BACK OVER PREVENTION: WARNINGS
Aug 25, 2026
Incident date: May 1, 2019
I purchased this 2018 Volkswagen Tiguan in September 2019 and began noticing an intermittent rearview-camera problem around that time. I do not remember the exact date of the first occurrence because the problem initially happened only occasionally and was not persistent. When the vehicle is placed in reverse, the rearview camera intermittently fails to provide a reliable image. At other times, i... Read more
VOLKSWAGEN
TIGUAN
(2018) - VISIBILITY/WIPER
Aug 25, 2026
Incident date: May 1, 2019
I purchased this 2018 Volkswagen Tiguan in September 2019 and began noticing an intermittent rearview-camera problem around that time. I do not remember the exact date of the first occurrence because the problem initially happened only occasionally and was not persistent. When the vehicle is placed in reverse, the rearview camera intermittently fails to provide a reliable image. At other times, i... Read more
VOLKSWAGEN
TIGUAN
(2018) - ELECTRICAL SYSTEM
Aug 25, 2026
Incident date: May 1, 2019
I purchased this 2018 Volkswagen Tiguan in September 2019 and began noticing an intermittent rearview-camera problem around that time. I do not remember the exact date of the first occurrence because the problem initially happened only occasionally and was not persistent. When the vehicle is placed in reverse, the rearview camera intermittently fails to provide a reliable image. At other times, i... Read more
Incident date: Aug 25, 2026
This truck has a failed steering rack that literally almost took me off the road mid driving, but yet doesn't fall under the 2015-2016 official recall. I am documenting this because this is going to become a cost out-of-pocket. But seriously needs to be added to the list of active recalls.
Incident date: Jan 25, 2026
The contact owns a 2019 Honda Pilot. The contact stated that while reversing, the rear-view camera displayed a purple and green screen. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure by email, but no response was provided. The failure mileage was approximately 112,000.
FORD
MUSTANG MACH E
(2023) - LANE DEPARTURE: ASSIST
Aug 25, 2026
Incident date: Aug 21, 2026
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used. Driver did not intentionally steer the vehicle from the roadway.
Crash
1 injured
FORD
MUSTANG MACH E
(2023) - STEERING
Aug 25, 2026
Incident date: Aug 21, 2026
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used. Driver did not intentionally steer the vehicle from the roadway.
Crash
1 injured
FORD
MUSTANG MACH E
(2023) - LANE DEPARTURE: ASSIST
Aug 25, 2026
Incident date: Aug 21, 2026
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used. Driver did not intentionally steer the vehicle from the roadway.
Crash
1 injured
FORD
MUSTANG MACH E
(2023) - STEERING
Aug 25, 2026
Incident date: Aug 21, 2026
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used. Driver did not intentionally steer the vehicle from the roadway.
Crash
1 injured
EVENFLO
REVOLVE 180 LITEMAX NXT
(9999) - I suspect the car seat is counterfeit
Aug 25, 2026
Incident date: Aug 25, 2026
The Federal Label is missing
JEEP
GRAND CHEROKEE
(2021) - ELECTRICAL SYSTEM
Aug 25, 2026
Incident date: Jun 1, 2026
Final drive control module, transfercase control module went out. Causing “Service 4WD” message Check-engine/MIL light 4WD system becoming unavailable Trouble codes related to the drivetrain control module Intermittent 4WD problems Speed issues
JEEP
GRAND CHEROKEE
(2021) - POWER TRAIN
Aug 25, 2026
Incident date: Jun 1, 2026
Final drive control module, transfercase control module went out. Causing “Service 4WD” message Check-engine/MIL light 4WD system becoming unavailable Trouble codes related to the drivetrain control module Intermittent 4WD problems Speed issues
Incident date: Jul 4, 2026
steering wheel feels "sticky" turning left. this is a safety issue as it can potentially cause an accident, the vehicle is currently at a mazda dealership, no warning lamps or messages.
Incident date: Mar 1, 2026
The contact owns a 2019 BMW X3. While the vehicle was at an independent mechanic for maintenance, the technician discovered an active coolant leak coming from the coolant expansion tank. The mechanic stated that the leak was caused by excessive system pressure stressing the factory plastic tank. The mechanic informed the contact that if the issue was not resolved, the failure might become a major ... Read more
Incident date: Aug 25, 2026
Re: 2023 Cadillac Escalade 6.2L Engine Recall and Safety Concern. I followed the recall process, had the prescribed remedy performed, and yet the information now available has left me with substantially diminished confidence that the vehicle is protected against the very failure the recall was intended to address (catastrophic engine failure). My concern is reinforced by NHTSA's Engineering Ana... Read more
Incident date: Aug 11, 2026
The contact owns a 2026 Toyota Tundra. The contact stated that while driving at an undisclosed speed through a tornado, the steering and braking systems became inoperable. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
Incident date: Aug 11, 2026
The contact owns a 2026 Toyota Tundra. The contact stated that while driving at an undisclosed speed through a tornado, the steering and braking systems became inoperable. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
Incident date: Apr 17, 2026
I made an error and incorrectly submitted an issue under the wrong vehicle, with NHTSA Safety Issue ID 11759404. This is the same submission under the correct vehicle and VIN. Issue ID 11759404 can be merged here or canceled.
Incident date: Aug 13, 2026
The contact owns a 2025 Cadillac Lyriq. The contact stated that while driving approximately 45 MPH on a four-lane highway with the cruise control deactivated, the vehicle unintendedly accelerated. The contact stated that the vehicle accelerated above 100 MPH. During the failure, the cruise control erroneously activated but the speed was not displayed. The contact attempted to stop the vehicle by d... Read more