Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 124 of 44,303 (2,215,138 complaints)
FORD
MAVERICK HYBRID
(2025) — ELECTRICAL SYSTEM
May 22, 2026
Incident date: May 21, 2026
I have been having issues with the vehicles audio speakers for a few months now, having random momentary bursts of full volume static noise, as well as sometimes consistent static noise that doesn’t stop for up to 30 mins even after the vehicle is turned off. On 5/21/26 this happened once again, turning vehicle off didn’t work. The static sound stayed playing even after the truck was turned of... Read more
Fire
Incident date: May 3, 2026
The contact owns a 2016 Ford F-150. The contact stated that while operating the vehicle the transmission experienced erroneously down shifting and upshifting, gear skipping, aggressive down shifting, and erroneous shifting from the park to drive positions. The vehicle was taken to the local mechanic who diagnosed that the transmission lead frame needed to be replaced and programmed. The vehicle w... Read more
Incident date: Apr 21, 2026
I was driving and a variety of failure warnings popped up on my screen along with a total brake failure, unable to stop, had to coast until the vehicle was no longer moving. No accident resulted, but it could have been very serious. Mechanics diagnosed it as a loose battery cable.
Incident date: Apr 21, 2026
I was driving and a variety of failure warnings popped up on my screen along with a total brake failure, unable to stop, had to coast until the vehicle was no longer moving. No accident resulted, but it could have been very serious. Mechanics diagnosed it as a loose battery cable.
Incident date: May 21, 2026
Subaru’s infotainment system and GPS system has advertising pop ups which cover the map while driving. This has happened multiple times and it is incredibly distracting and dangerous. There is no way to opt out.
CHEVROLET
SILVERADO 1500
(2021) — ENGINE AND ENGINE COOLING
May 22, 2026
Incident date: Apr 1, 2022
The contact owns a 2021 Chevrolet Silverado. The contact stated that while driving at various speeds, a flashing check engine warning light appeared on the instrument panel. The vehicle was taken to a dealer where the received fault code PO300 which was a general code for a misfire in the engine. The contact brought the vehicle back to the dealer multiple times due to various fault codes; however,... Read more
Incident date: Jun 14, 2025
The telecommunications module for vehicle GPS and OnStar emergency services failed after a factory software update. Now the vehicle has no GPS location, information emergency OnStar services or the ability to access vehicle Telematic via cell signal or an app. Dealer refused to cover the item under the 36 month bumper-to-bumper warranty leaving the consumer stuck with a $2000 cost just to have GPS... Read more
Incident date: May 20, 2026
During operation of my 2015 Ford Edge Titanium, the vehicle experienced intermittent loss of acceleration and multiple electronic warning messages. While driving, pressing the accelerator pedal would sometimes result in little or no vehicle acceleration. The RPMs fluctuated abnormally and the vehicle appeared to enter a reduced-power condition. Warning messages included “Hill Start Assist Unavai... Read more
Incident date: May 20, 2026
During operation of my 2015 Ford Edge Titanium, the vehicle experienced intermittent loss of acceleration and multiple electronic warning messages. While driving, pressing the accelerator pedal would sometimes result in little or no vehicle acceleration. The RPMs fluctuated abnormally and the vehicle appeared to enter a reduced-power condition. Warning messages included “Hill Start Assist Unavai... Read more
Incident date: May 20, 2026
During operation of my 2015 Ford Edge Titanium, the vehicle experienced intermittent loss of acceleration and multiple electronic warning messages. While driving, pressing the accelerator pedal would sometimes result in little or no vehicle acceleration. The RPMs fluctuated abnormally and the vehicle appeared to enter a reduced-power condition. Warning messages included “Hill Start Assist Unavai... Read more
Incident date: Oct 1, 2025
The contact owns a 2016 Kia Optima. The contact stated that while operating the vehicle a knocking and rattling noise coming from the engine and the check engine light had remained illuminated. The vehicle was towed to the local dealer who informed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance ... Read more
Incident date: Mar 24, 2026
I took my car to dealer to repair recall. Dealer told me if it failed they would keep car and report stolen if I tried to take it. They failed it. I didn't trust them based on their report it stolen statement. I had the police get my car back. I took it to another dealer where it passed recall easily. I believe they wanted my car for a customer, and tried to get away with this ruse.
Incident date: Mar 2, 2026
The multipurpose front camera (Honda Sensing camera unit) failed internally, triggering diagnostic trouble code U3000-49. Multiple warning lights activated simultaneously on the dashboard, disabling all Honda Sensing safety systems including Adaptive Cruise Control (ACC), Lane Keeping Assist System (LKAS), Collision Mitigation Braking System (CMBS), Road Departure Mitigation, and Automatic High Be... Read more
Incident date: Mar 2, 2026
The multipurpose front camera (Honda Sensing camera unit) failed internally, triggering diagnostic trouble code U3000-49. Multiple warning lights activated simultaneously on the dashboard, disabling all Honda Sensing safety systems including Adaptive Cruise Control (ACC), Lane Keeping Assist System (LKAS), Collision Mitigation Braking System (CMBS), Road Departure Mitigation, and Automatic High Be... Read more
Incident date: Mar 2, 2026
The multipurpose front camera (Honda Sensing camera unit) failed internally, triggering diagnostic trouble code U3000-49. Multiple warning lights activated simultaneously on the dashboard, disabling all Honda Sensing safety systems including Adaptive Cruise Control (ACC), Lane Keeping Assist System (LKAS), Collision Mitigation Braking System (CMBS), Road Departure Mitigation, and Automatic High Be... Read more
Incident date: Feb 15, 2026
The contact owns a 2025 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the Super Cruise or Cruise Control would not deactivate when the On/Off button was depressed, causing the steering wheel to flash red and the vehicle to suddenly shift down in velocity. A message "Super Cruise not available" was displayed on the instrument panel. The local dealer was contacte... Read more
Incident date: May 21, 2026
The vehicle experienced a sudden, catastrophic brake-by-wire system failure while operating in one-pedal driving (Regeneration Boost mode). While decelerating at a low speed behind an 18-wheeler semi-truck, the vehicle failed to continue slowing down. I immediately depressed the physical brake pedal, but the vehicle completely ignored the foot pressure. The pedal and braking system became complete... Read more
Crash
Incident date: May 21, 2026
The vehicle experienced a sudden, catastrophic brake-by-wire system failure while operating in one-pedal driving (Regeneration Boost mode). While decelerating at a low speed behind an 18-wheeler semi-truck, the vehicle failed to continue slowing down. I immediately depressed the physical brake pedal, but the vehicle completely ignored the foot pressure. The pedal and braking system became complete... Read more
Crash
Incident date: May 21, 2026
The vehicle experienced a sudden, catastrophic brake-by-wire system failure while operating in one-pedal driving (Regeneration Boost mode). While decelerating at a low speed behind an 18-wheeler semi-truck, the vehicle failed to continue slowing down. I immediately depressed the physical brake pedal, but the vehicle completely ignored the foot pressure. The pedal and braking system became complete... Read more
Crash
Incident date: Mar 28, 2026
I own a 2024 Chrysler Pacifica with open safety recall FCA 06D / NHTSA 26V-189 for side curtain airbags/ejection mitigation. I contacted the dealer approximately two months ago to schedule the free recall repair. The dealer advised there is a parts delay and the repair is still approximately two more months out. I checked for earlier repair options and was told no dealer can complete it sooner due... Read more
Incident date: May 22, 2026
Rain water leaking into the parked vehicle on the driver and passenger seat belts, potentially weakening the belts and creating odor.
Incident date: May 22, 2026
Rain water leaking into the parked vehicle on the driver and passenger seat belts, potentially weakening the belts and creating odor.
Incident date: Mar 16, 2026
Check engine light came on getting to highway speeds about 50 mph. Transmission went into limp mode at around 75k miles. Dealership told me my transmission was low on fluid. I had a transmission issue due to that same week. They told me to hold off on the flush because it was odd that a Toyota transmission is going in limp mode and with a check engine light at this mileage.
Incident date: May 15, 2026
Car seat lower hip straps frayed on both sides. Had we been in an accident I have no doubt the strap would have ripped. I have 3 personal friends who checked their same Evenflo Revolve 350 car seat to find fraying in the exact same spots. And dozens of posts online with pictures showing the exact issues as well. The integrity of that straps in these seats are obviously compromised for so many peop... Read more
EVENFLO
REVOLVE360
(9999) — Chest Clip, Buckle, Harness
May 22, 2026
Incident date: May 15, 2026
Car seat lower hip straps frayed on both sides. Had we been in an accident I have no doubt the strap would have ripped. I have 3 personal friends who checked their same Evenflo Revolve 350 car seat to find fraying in the exact same spots. And dozens of posts online with pictures showing the exact issues as well. The integrity of that straps in these seats are obviously compromised for so many peop... Read more
Incident date: Dec 26, 2023
I have had to replace tires 5 times since I got the vehicle. The mechanic said there may be a balance issue with the car and it is wearing on the rims/tires prematurely. Currently 63000 miles on car.
Incident date: Feb 1, 2022
The contact owns a 2022 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 25V655000(ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aw... Read more
Incident date: Apr 16, 2026
A fuse box burnt up while driving in down town Chicago at 35mph causing no power to steer and loss of braking. The vehicle only stopped because it ran off the road hitting a pothole there was total loss of power. towed to the dealer Ram claims it was a burnt fuse box and there is still electrical issues with the truck its not fixed truck has approximately 11,000 miles still under factory warranty ... Read more
Fire
Incident date: Apr 16, 2026
A fuse box burnt up while driving in down town Chicago at 35mph causing no power to steer and loss of braking. The vehicle only stopped because it ran off the road hitting a pothole there was total loss of power. towed to the dealer Ram claims it was a burnt fuse box and there is still electrical issues with the truck its not fixed truck has approximately 11,000 miles still under factory warranty ... Read more
Fire
Incident date: Apr 16, 2026
A fuse box burnt up while driving in down town Chicago at 35mph causing no power to steer and loss of braking. The vehicle only stopped because it ran off the road hitting a pothole there was total loss of power. towed to the dealer Ram claims it was a burnt fuse box and there is still electrical issues with the truck its not fixed truck has approximately 11,000 miles still under factory warranty ... Read more
Fire
Incident date: Feb 14, 2026
February 14 early afternoon the car was just acting funny like I didn’t wanna go started jerking I pulled over on I-95 where the car continue to jerk and act funny so I cut the car off. Try to cut it back on and it wouldn’t crank up all the way, so I had to get the car to back to my address where I had a old mechanic come out to inspect with the problem. Engine light came on through some codes... Read more
CHEVROLET
SILVERADO 1500
(2022) — FUEL/PROPULSION SYSTEM
May 22, 2026
Incident date: May 17, 2026
On May 17th, my 2022 Chevrolet Silverado 1500 (mileage: 38,628) suffered a catastrophic mechanical failure resulting in an immediate and total loss of motive power while traveling at highway speeds on I-465. Diagnostic testing confirmed DTC P129F, identifying a failure of the Fuel Pump Driver Control Module. The failure occurred while positioned in the fifth lane of a six-lane interstate. This wa... Read more
ACURA
MDX TYPE S
(2022) — POWER TRAIN
May 22, 2026
Incident date: Dec 19, 2025
When about to make a left turn since oncoming traffic on to highway I hit the gas quickly after stopping and heard a loud bang. Drove till I got off the highway at a red light I hit the gas and noticed the front wheels was spinning and realized it wasn't a awd. Took it the dealer and they realzied the driveshaft was spinning by hand.
Incident date: May 10, 2026
While driving car began to decelerate and the dash lit up with a number of ABS/Brake system failure symbols. I was on the highway traveling at abt 70 mph when the issue happened. Got car to coast off hwy onto an upward sloping exit. Stopped at a light. Turned off and back on and was able to gain minor speed got approx three blocks to a gas station. Pulled off and tried restarts. The screen sta... Read more
Incident date: May 10, 2026
While driving car began to decelerate and the dash lit up with a number of ABS/Brake system failure symbols. I was on the highway traveling at abt 70 mph when the issue happened. Got car to coast off hwy onto an upward sloping exit. Stopped at a light. Turned off and back on and was able to gain minor speed got approx three blocks to a gas station. Pulled off and tried restarts. The screen sta... Read more
Incident date: May 10, 2026
While driving car began to decelerate and the dash lit up with a number of ABS/Brake system failure symbols. I was on the highway traveling at abt 70 mph when the issue happened. Got car to coast off hwy onto an upward sloping exit. Stopped at a light. Turned off and back on and was able to gain minor speed got approx three blocks to a gas station. Pulled off and tried restarts. The screen sta... Read more
Incident date: May 18, 2026
The authorized dealer performed a non-compliant remedy for Safety Recall 23V-337. The initial repair resulted in melted wires and a charred connector due to high resistance. The dealer's subsequent re-repair utilized an un-staggered cluster of approximately 8 inline crimp connectors in a single tight bundle.This directly violates BMW Factory Repair Standard ISTA/AIR 61 13, which explicitly mandate... Read more
Incident date: Sep 1, 2025
6 MONTHS AGO I WAS DRIVING MY JEEP HOME AND MY SERVICE 4 WHEEL DRIVE LIGHT CAME ON. THE JEEP WAS RUNNING ROUGH BUT MADE IT HOME. HAD JEEP DEALER DO DIAGNOSIC AND IT SAID IT NEEDED TRANSFER CASE HE SAID THE PART WAS APPROXIMATELY $1600 BUT WOULD CONSIDERABLY MORE WITH LABOR. I CONSULTED MY WARRANTY COMPANY AND THEY REFUSED TO FIX IT THEY SAID ITVWAS A BAD PART BEFORE TJE WARRANTY WAS PURCHASED. (EN... Read more
Incident date: Sep 1, 2025
6 MONTHS AGO I WAS DRIVING MY JEEP HOME AND MY SERVICE 4 WHEEL DRIVE LIGHT CAME ON. THE JEEP WAS RUNNING ROUGH BUT MADE IT HOME. HAD JEEP DEALER DO DIAGNOSIC AND IT SAID IT NEEDED TRANSFER CASE HE SAID THE PART WAS APPROXIMATELY $1600 BUT WOULD CONSIDERABLY MORE WITH LABOR. I CONSULTED MY WARRANTY COMPANY AND THEY REFUSED TO FIX IT THEY SAID ITVWAS A BAD PART BEFORE TJE WARRANTY WAS PURCHASED. (EN... Read more
Incident date: May 18, 2026
Transfer case failure. I was driving my 2021 Acura TLX Type S when I suddenly heard a loud pop from underneath the car. Right after that, the SH AWD system stopped working and the car was only driving in front wheel drive. There were no warning lights or signs before it happened, due to it being a mechanical failure and not an electrical one because the car does not have sensors for the transfer c... Read more
Incident date: May 22, 2026
After having to have my vehicle towed to & held by the dealership for a total of 3 months altogether over the course of two separate engine rebuilds due to a national recall on faulty oil pump parts, my vehicle's check engine light came on & gave a message that there was an issue with the emissions system. I am now experiencing multiple engine system faults EVERY SINGLE TIME I refuel my vehicle wh... Read more
Incident date: May 22, 2026
After having to have my vehicle towed to & held by the dealership for a total of 3 months altogether over the course of two separate engine rebuilds due to a national recall on faulty oil pump parts, my vehicle's check engine light came on & gave a message that there was an issue with the emissions system. I am now experiencing multiple engine system faults EVERY SINGLE TIME I refuel my vehicle wh... Read more
Incident date: May 22, 2026
After having to have my vehicle towed to & held by the dealership for a total of 3 months altogether over the course of two separate engine rebuilds due to a national recall on faulty oil pump parts, my vehicle's check engine light came on & gave a message that there was an issue with the emissions system. I am now experiencing multiple engine system faults EVERY SINGLE TIME I refuel my vehicle wh... Read more
Incident date: Dec 14, 2024
APIM real‑time clock failure. Dealer refuses repair, states ‘software issue’ for 16 months. Clock resets instantly to 12:00, cannot retain time. Will also blink sometime to current time and then immediately back to 12:00. This displays both on my head unit as well as my heads up display.
Incident date: May 3, 2026
Just purchased a used 2025 RS EV on 5/2/2026. When I got home I found out the Google maps and on star app wasn't working. Called on star and they can't connect to the car and that the telematics module is probably bad. Checked my Chevrolet app and it reports that it hasn't connected to the car for over 6 months. Now waiting for replacement part going 3 weeks now. A little pissed off that dealer di... Read more
Incident date: May 3, 2026
Just purchased a used 2025 RS EV on 5/2/2026. When I got home I found out the Google maps and on star app wasn't working. Called on star and they can't connect to the car and that the telematics module is probably bad. Checked my Chevrolet app and it reports that it hasn't connected to the car for over 6 months. Now waiting for replacement part going 3 weeks now. A little pissed off that dealer di... Read more
Incident date: May 3, 2026
Just purchased a used 2025 RS EV on 5/2/2026. When I got home I found out the Google maps and on star app wasn't working. Called on star and they can't connect to the car and that the telematics module is probably bad. Checked my Chevrolet app and it reports that it hasn't connected to the car for over 6 months. Now waiting for replacement part going 3 weeks now. A little pissed off that dealer di... Read more
Incident date: Nov 19, 2025
CV axle joint clicking sound when turning the wheel right or left. Honda technician already check it out and confirm the problem that it is the CV joint axle. No remedy provided by Honda at this time
Incident date: Nov 19, 2025
CV axle joint clicking sound when turning the wheel right or left. Honda technician already check it out and confirm the problem that it is the CV joint axle. No remedy provided by Honda at this time
Incident date: May 21, 2026
I pulled my Tesla Model S in a parking lot, and as I turned the car into a parking spot, the car suddenly accelerated, jumped the curb next to the parking lot and hit a tree. The car speed when I pulled into the parking lot and then into a parking spot was very low. so I was very surprised and startled to see the car suddenly on its own accelerating and jumping the curb.
Crash