Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 123 of 44,303 (2,215,138 complaints)
Incident date: May 1, 2026
Brake pedals do not have enough pedal reserve, it takes some time for it to come to a stop. The brakes don’t feel secure. We feel like the brakes are going to give up. It also makes a very loud scratching sound when reversing and pressing on the brakes.
Incident date: Mar 17, 2026
The contact owns a 2022 Ford F-350. The contact stated while driving at an undisclosed speed, the trailor lights and the brake lights failed to function as intended. No warning lights were ullimunated. The vehicle was taken to the dealer where it was diagnosed with a malfunction with the trailor brakes and service brakes. The contact was informed that the parts were unavailable. The vehicle was no... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
May 22, 2026
Incident date: Mar 15, 2026
The contact owns a 2018 Chrysler Pacifica. The contact stated when attempting to charge the battery, the charger failed to work as intended . A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed that the battery needed to be replaced and and they sent a request to the manfactuer in regards to replacing another battery. The vehicle was repaired as the battery was rep... Read more
Incident date: Jan 1, 2026
The contact owns a 2022 Genesis GV80. The contact stated that upon start of the engine, the instrument panel had gone blank. The dealer was notified of the failure and the contact was informed that an OTA(Over-The-Air) software update was performed which may have caused the failure. Approximately 20 minutes later, the instrument panel returned. Recently, the contact stated that the instrument clus... Read more
Incident date: Apr 30, 2026
The vehicle experienced a sudden unprovoked, catastrophic, and total electronic and mechanical failure of the primary braking and ADAS. Driving at expressway speeds, the vehicle immediately lost all power brake assistance, threw immediate multi-system critical alerts on the instrument cluster, and became instantly undrivable. The vehicle is available for inspection at a local licensed Lincoln deal... Read more
Incident date: Apr 30, 2026
The vehicle experienced a sudden unprovoked, catastrophic, and total electronic and mechanical failure of the primary braking and ADAS. Driving at expressway speeds, the vehicle immediately lost all power brake assistance, threw immediate multi-system critical alerts on the instrument cluster, and became instantly undrivable. The vehicle is available for inspection at a local licensed Lincoln deal... Read more
Incident date: Apr 30, 2026
The vehicle experienced a sudden unprovoked, catastrophic, and total electronic and mechanical failure of the primary braking and ADAS. Driving at expressway speeds, the vehicle immediately lost all power brake assistance, threw immediate multi-system critical alerts on the instrument cluster, and became instantly undrivable. The vehicle is available for inspection at a local licensed Lincoln deal... Read more
Incident date: Mar 17, 2026
On March 17, 2026, the sunroof of our Hyundai Sante Fe 2021 exploded. The driver and two passengers were not hurt because the sunroof was closed and the liner in place when the explosion took place. The incident occurred on an open country highway on a sunny afternoon with no other vehicles or flying objects sighted.
Incident date: May 22, 2026
The contact owns a 2018 Ford F-150. The contact stated that while driving the vehicle at an undisclosed speed, the AC was being used at 70% power when suddenly, the AC no longer gave cool air and the airflow was weak. The contact stated this happens when he drives the vehicle longer than a 4 hour period. The vehicle was taken to a dealer where it could not be diagnosed due to no being able to dupl... Read more
Incident date: Apr 20, 2026
Toyota made a defective coolant valve in their 2019-2021 cars that leaked spontaneously in these vehicles. Over 950,000 cars have been affected to date, including my 2020 Rav4. They are aware of the issue and made a customer support program for this issue which led to engines overheating/electrical code problems, which can cause a severe safety issue if left unrepaired. The program however has a l... Read more
Incident date: Apr 20, 2026
Toyota made a defective coolant valve in their 2019-2021 cars that leaked spontaneously in these vehicles. Over 950,000 cars have been affected to date, including my 2020 Rav4. They are aware of the issue and made a customer support program for this issue which led to engines overheating/electrical code problems, which can cause a severe safety issue if left unrepaired. The program however has a l... Read more
Incident date: Apr 26, 2026
Positions during small steering corrections, especially at highway speeds and during straight-line driving. Condition feels like temporary increased steering effort or intermittent reduction of electric power steering assist. Additional force is required to move the steering wheel past the sticking point 11 o'clock or 1 o'clock. Once resistance releases, steering may suddenly move farther than in... Read more
Incident date: May 14, 2026
Vehicle was driving at 50-55 MPH on [XXX] . The vehicle immediately gave multiple warning systems such as "Dream Drive Unavailable" "Regenerative Braking unavailable, use brake pedal" "Hold unavailable" "Dynamic handling unavailable" "Car will Power off in 5 minutes" and the car started applying the breaks and went into a "turtle" mode. It went from 50 miles per hour down to 35 miles per hour in ... Read more
Incident date: May 14, 2026
Vehicle was driving at 50-55 MPH on [XXX] . The vehicle immediately gave multiple warning systems such as "Dream Drive Unavailable" "Regenerative Braking unavailable, use brake pedal" "Hold unavailable" "Dynamic handling unavailable" "Car will Power off in 5 minutes" and the car started applying the breaks and went into a "turtle" mode. It went from 50 miles per hour down to 35 miles per hour in ... Read more
Incident date: May 14, 2026
Vehicle was driving at 50-55 MPH on [XXX] . The vehicle immediately gave multiple warning systems such as "Dream Drive Unavailable" "Regenerative Braking unavailable, use brake pedal" "Hold unavailable" "Dynamic handling unavailable" "Car will Power off in 5 minutes" and the car started applying the breaks and went into a "turtle" mode. It went from 50 miles per hour down to 35 miles per hour in ... Read more
GMC
SIERRA 1500
(2023) — STRUCTURE:BODY
May 22, 2026
Incident date: May 21, 2026
Driving down the interstate and the front trim bezel on the hood flew off. The plastic clips broke from underneath. GM had a recall on this same issue in 2022 but not 2023 yet. Could of had an accident with the piece flying off at interstate speeds.
LAND ROVER
RANGE ROVER EVOQUE
(2020) — FUEL SYSTEM, GASOLINE
May 22, 2026
Incident date: Apr 30, 2026
The contact owns a 2020 Land Rover. The vehicle was exhibiting jerking motion. Fuel was noticed on the ground. The check engine light illuminated. The vehicle was taken to the dealer where it was diagnosed that Fuel was being ejected from the exhaust. The vehicle was not repaired. the manufacturer was notified of the issue. the contact stated that the manufacturer stated there was a recall... Read more
Incident date: Apr 13, 2026
Odometer Fraud. The contact purchased a 2011 Chevrolet Cruze. It was discovered that there was a mileage discrepancy. The vehicle was a private in April 12th 2026. At the time of purchase, the vehicle mileage was 135,000 The contact stated that the next day when retrieving the title they noticed the mileage discrepancy. The contact spoke withe seller who then stated it was the same mileage they w... Read more
Incident date: May 22, 2026
The contact owns a 2023 Toyota Prius. The contact received a recall notification, NHTSA Campaign Number: 26V049000 (Electrical System, Latches/Locks/Linkages)however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall.
Incident date: May 22, 2026
The contact owns a 2023 Toyota Prius. The contact received a recall notification, NHTSA Campaign Number: 26V049000 (Electrical System, Latches/Locks/Linkages)however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall.
Incident date: May 21, 2026
The attaching nut and bolt holding the left suspension to the rear subframe worked itself lose. The nut had completely fallen off. The corresponding bolt was merely hanging on but was about to fall off too. The vehicle was behaving weirdly and unstable even at slower speeds.
Incident date: May 21, 2026
The attaching nut and bolt holding the left suspension to the rear subframe worked itself lose. The nut had completely fallen off. The corresponding bolt was merely hanging on but was about to fall off too. The vehicle was behaving weirdly and unstable even at slower speeds.
MERCEDES-BENZ
ML350
(2015) — FUEL/PROPULSION SYSTEM
May 22, 2026
Incident date: May 2, 2026
The failed/malfunctioning component appears to be the fuel pump controller / fuel pump control unit, and possibly the fuel pump system. The Mercedes-Benz dealer identified water/moisture-related damage and corrosion at the fuel pump controller area. The failed component should be available for inspection if the dealer preserves the part during repair. I have requested that the dealer not discard t... Read more
Incident date: Apr 19, 2026
The car shook and lights came on at a stop light and began violently knocking. Since it was at a stop light the safety was a risk had the hazard lights weren't engaged immediately. The dealer confirmed it was a catastrophic engine failure. An inspector for the warranty company was deployed two times. The lights only appeared at the time of engine failure.
Incident date: Mar 30, 2026
Emergency brake came on as I was backing out of parking space, pausing to double check for traffic not seen on camera. The emergency brake froze on "on" and car was stuck, unmovable, in traffic lane. The emergency brake would not release when put in reverse or drive. The same problem happened again the next day in forward. Two different dealers were not able to duplicate the problem. No warning ... Read more
Incident date: Jul 15, 2025
changed from outside lane to inside lane, when I tried to turn right to stay in the middle lane the steering wheel locked sending me into the left hand turn lane and then into a car that was in the next lane, hitting their left rear tire. I told the insurance adjuster about the issue, he told me they would have the car checked, but I don't think he or my insurance company had the car issue inspect... Read more
Crash
1 injured
Incident date: Jul 15, 2025
changed from outside lane to inside lane, when I tried to turn right to stay in the middle lane the steering wheel locked sending me into the left hand turn lane and then into a car that was in the next lane, hitting their left rear tire. I told the insurance adjuster about the issue, he told me they would have the car checked, but I don't think he or my insurance company had the car issue inspect... Read more
Crash
1 injured
Incident date: Nov 18, 2025
The contact leased a 2025 Nissan Rogue. The contact stated that upon pushing the button to open the hatch, the hatch would automatically come down once a person moved from under the liftgate. A beeping noise would emit from the hatch as it's coming down which resulted in the contact being hit on her head. The contact stated that failure occured while she was assisting a client who was legally blin... Read more
1 injured
Incident date: Nov 18, 2025
The contact leased a 2025 Nissan Rogue. The contact stated that upon pushing the button to open the hatch, the hatch would automatically come down once a person moved from under the liftgate. A beeping noise would emit from the hatch as it's coming down which resulted in the contact being hit on her head. The contact stated that failure occured while she was assisting a client who was legally blin... Read more
1 injured
Incident date: Apr 14, 2026
While parked in full sun the windshield cracked spontaneously, perhaps the result of thermal expansion. The linear length of the resulting crack was over 12 inches, running through the center sensor array. The car was inspected by a Volvo Service Center manager who found no evidence of impact. Nevertheless, Volvo conducted a formal inspection at an offsite facility and declined to warrant the d... Read more
Incident date: May 22, 2026
Following a recent $9,000 engine replacement performed by an authorized Kia dealership, my vehicle suffered a catastrophic, simultaneous mechanical and electronic systems failure while in operation. Without warning, the vehicle triggered the Knock Sensor Detection System (KSDS) and entered "Limp Home Mode," severely restricting vehicle power. Immediately following this, the vehicle experienced a t... Read more
Incident date: May 22, 2026
Following a recent $9,000 engine replacement performed by an authorized Kia dealership, my vehicle suffered a catastrophic, simultaneous mechanical and electronic systems failure while in operation. Without warning, the vehicle triggered the Knock Sensor Detection System (KSDS) and entered "Limp Home Mode," severely restricting vehicle power. Immediately following this, the vehicle experienced a t... Read more
Incident date: May 22, 2026
Following a recent $9,000 engine replacement performed by an authorized Kia dealership, my vehicle suffered a catastrophic, simultaneous mechanical and electronic systems failure while in operation. Without warning, the vehicle triggered the Knock Sensor Detection System (KSDS) and entered "Limp Home Mode," severely restricting vehicle power. Immediately following this, the vehicle experienced a t... Read more
CHEVROLET
SILVERADO 1500
(2022) — POWER TRAIN
May 22, 2026
Incident date: May 22, 2026
The 2022 Chevy Silverado I own is having same problems with transmission as is the models indicated on the recall. This truck doesn’t show up on the recall and has transmission shuddering hard shifting and at times doesn’t respond as normal. This truck also underwent the 6.2 motor recall and had a new motor added. And passed the required inspection. My question is why is this 2022 Chevy... Read more
MERCEDES BENZ
C 300 4MATIC
(2018) — STRUCTURE:BODY:ROOF AND PILLARS
May 22, 2026
Incident date: Mar 22, 2024
Mercedes-benz usa. llc (mbusa) is recalling certain 2014-2020 c-class, cla, gla, s-class. glc, and gle vehicles. please refer to mbusa's recall report for specific vehicle details. the front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle., Consequence A ... Read more
Incident date: May 21, 2026
The fuel pump component or system failed or malfunctioned the engine tried cranking but would not start. The problem has been reproduced to an independent service center, where I was notified of a safety recall on Toyota Tundra. No other inspections have been performed. There are no warning lamps messages visible on the vehicle in question. The vehicle will not start until repeated starts are p... Read more
TOYOTA
HIGHLANDER
(2023) — SERVICE BRAKES
May 22, 2026
Incident date: May 12, 2026
The brakes on this vehicle disengage and re-engage at will during braking. There are no indications of when it will occur. Brakes will disengage during low and high-speed braking, braking while going uphill, downhill, on flat roadway or during turns. This has resulted in several near miss accidents as well as debris was struck in the roadway due to being unable to stop. This vehicle was purcha... Read more
Incident date: May 19, 2026
When picking my child up from school, upon departure, the front end of the vehicle began violently shaking and sounding as if it wanted to shut down, simultaneously, a number of system failure warnings displayed on the dash. I was able to get the vehicle into a parking spot and turn it off. It would not restart. I called a tow truck and had it towed to a local garage as it was not safe to drive ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2018) — BACK OVER PREVENTION
May 22, 2026
Incident date: May 22, 2022
The contact owns a 2018 Land Rover Range Rover Evoque. The contact stated the the windshield was leaking from the top center When in reverse the image the back over prevention would display a blurred and distorted image. When used at night only lights are able to been seen in the image displayed. The failures had became worse as time continued. The dealer was contacted and it was confirmed there ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2018) — VISIBILITY:WINDSHIELD
May 22, 2026
Incident date: May 22, 2022
The contact owns a 2018 Land Rover Range Rover Evoque. The contact stated the the windshield was leaking from the top center When in reverse the image the back over prevention would display a blurred and distorted image. When used at night only lights are able to been seen in the image displayed. The failures had became worse as time continued. The dealer was contacted and it was confirmed there ... Read more
Incident date: May 21, 2026
The contact owns a 2014 Honda Odyssey. The contact stated that while the wife was driving into a park lot the vehicle suddenly stalled and would not restart. The vehicle was later towed back to the home. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 155,000.
Incident date: May 20, 2026
I have had the car in twice to the mechanic within the last 6 months for check engine light. He said I keep loosing oil, but there is no leak and it's something with the Engine. Hyundai will not recall the engine, but I see so many people are having the same issue. On a 2020 vehicle, you should not have engine issues. At what point do they have a recall on this issue, as so many are reporting ... Read more
Incident date: May 20, 2026
I have had the car in twice to the mechanic within the last 6 months for check engine light. He said I keep loosing oil, but there is no leak and it's something with the Engine. Hyundai will not recall the engine, but I see so many people are having the same issue. On a 2020 vehicle, you should not have engine issues. At what point do they have a recall on this issue, as so many are reporting ... Read more
MERCEDES-BENZ
C300
(2016) — ENGINE
May 22, 2026
Incident date: May 11, 2026
NHTSA Safety Complaint – 2016 Mercedes-Benz C300 Vehicle: 2016 Mercedes-Benz C300 | Mileage: 74,662 miles What Happened I’m filing this complaint because my 2016 Mercedes-Benz C300 suffered a sudden, complete engine failure at 74,662 miles, and I believe it’s a safety risk that deserves investigation. I’ve owned this car since 2016 and followed every recommended service interval. All a... Read more
TOYOTA
HIGHLANDER
(2019) — POWER TRAIN
May 22, 2026
Incident date: May 9, 2026
Transmission is giving a whining noice when accelerating. Took it to Toyota dealer, they said the transmission needs to be changed and it will cost me $11,000 . There are many complaints online about these UA80 Transmissions and the root cause is listed to an assembly problem during production but Toyota will not accept this and will not help to replace it
Incident date: Feb 1, 2026
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made a... Read more
Incident date: May 22, 2026
The contact owns a 2016 Ford Flex. The contact received a recall notification, 25V695000 (Back Over Prevention) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall repair.
Incident date: Jan 22, 2026
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part for the repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that while coming down a parking lot ramp at approximately 5 MPH and applying the brak... Read more
FORD
TRANSIT CONNECT
(2021) — POWER TRAIN
May 22, 2026
Incident date: May 19, 2026
The transmission hasn't been working correctly for the last 2 years. It was constantly shifting incorrectly, lagging, stuttering, and making driving difficult. It finally just stopped in the middle of traffic and would not move. It threw a diagnostic code of P0751, which we learned was related to a known issue with the vehicle, TSB 25-2550. The vehicle is now not drivable and had to be towed b... Read more
Incident date: Oct 22, 2025
The contact owns a (YMM) 2010 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: (example: 20V315000 (Latches/Locks/Linkages) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the... Read more