Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 121 of 44,303 (2,215,138 complaints)
Incident date: Jul 3, 2025
. The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000( ); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of t... Read more
MERCEDES-BENZ
EQB 250+
(2023) — ELECTRICAL SYSTEM
May 22, 2026
Incident date: May 22, 2026
The contact owns a 2023 Mercedes Benz EQB 250. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer and the dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was m... Read more
Incident date: Apr 1, 2026
The display panel is completely blank, no speedometer, ABS, oil, engine trouble or temperature warning lamps. Contacted local dealer and Yamaha Motor Co. They said it is a common problem with this model and no replacement parts available. Not having any warning lamps is a safety concern.
Incident date: May 21, 2026
The driver-side front door window developed a crack suddenly while the vehicle was in normal use. There was no known impact, and no object was seen or heard striking the glass. The crack originated near the edge of the window close to the side mirror and spread across the glass. There were no warning messages, alerts, or prior symptoms before the failure. The failure appeared spontaneous. This c... Read more
Incident date: May 5, 2026
I bought a 2020 Hyundai Elantra in 2024 with 67k miles on it. After driving 22k miles the check engine light went on and when it was brought in to get it checked the transmission went out. I did not buy a warranty so I understood it would not be covered. The issue I had was it was very hard to get information on the condition of the car that was sold to me. What I found out was that the transmissi... Read more
Incident date: May 17, 2026
Component or system that failed: The GPS navigation system and cellular connectivity module in my 2024 Tesla Model Y (VIN: [XXX] ) have intermittently lost signal and become completely nonfunctional multiple times over the past month. Tesla's service documentation indicates this affects the vehicle's connectivity hardware or managing software. The vehicle is available for inspection upon request. ... Read more
Incident date: May 20, 2026
The drivers side front seat belt buckle will not latch. There is no dirt or other debris in the latch to stop it from functioning.
Incident date: May 18, 2026
I am filing a safety complaint regarding my 2022 GMC Terrain after experiencing a sudden infotainment system failure that also disabled my backup camera functionality. The infotainment screen in my vehicle suddenly went completely black without warning and without any physical damage to the vehicle. The screen failure caused the backup camera to stop functioning as well, creating a significant sa... Read more
Incident date: May 20, 2026
Formal Consumer Complaint Statement — GM / Crivelli Buick I am filing a formal consumer complaint against Crivelli Chevrolet Buick GMC and General Motors/Buick regarding what I believe was discriminatory and unfair treatment in connection with a warranty-covered vehicle repair. The customer is [XXX] , owner of a 2017 Buick Encore. The vehicle was serviced by Crivelli Chevrolet Buick GMC in Mt.... Read more
Incident date: May 20, 2026
Formal Consumer Complaint Statement — GM / Crivelli Buick I am filing a formal consumer complaint against Crivelli Chevrolet Buick GMC and General Motors/Buick regarding what I believe was discriminatory and unfair treatment in connection with a warranty-covered vehicle repair. The customer is [XXX] , owner of a 2017 Buick Encore. The vehicle was serviced by Crivelli Chevrolet Buick GMC in Mt.... Read more
Incident date: May 20, 2026
Formal Consumer Complaint Statement — GM / Crivelli Buick I am filing a formal consumer complaint against Crivelli Chevrolet Buick GMC and General Motors/Buick regarding what I believe was discriminatory and unfair treatment in connection with a warranty-covered vehicle repair. The customer is [XXX] , owner of a 2017 Buick Encore. The vehicle was serviced by Crivelli Chevrolet Buick GMC in Mt.... Read more
Incident date: May 1, 2026
2023 Nissan Rogue. The contact stated that while driving the vehicle fishtailed. The vehicle was taken to two dealers where one, the issue could not be duplicated and the other the vehicle was diagnosed with knocking noise, bolt that was loose inside of the cradle at the bottom of the suspension that holds everything up. a common concern and characteristic of the vehicle one dealer diagnose a... Read more
Incident date: May 18, 2026
2019 Chrysler Pacifica Hybrid experienced a serious charging system failure during routine overnight charging using a standard Level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger powe... Read more
Incident date: May 18, 2026
2019 Chrysler Pacifica Hybrid experienced a serious charging system failure during routine overnight charging using a standard Level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger powe... Read more
Incident date: Mar 31, 2026
I had problems with the brakes at first (system pressure). Than it was a powertrain failure. Followed by Turbocharger wastegate failure. It affected the vacuum system, brakes, and acceleration ability. Brakes became firm, but not stopping as well when applied. Had extreme loss of power trying to get up to speeds to enter highway & interstate at 60 then 70 mph. Dealership ended up replacing turbo w... Read more
Incident date: May 14, 2026
The contact owns a 2016 Nissan Murano. The contact stated that on two occasions while making a left and right turn, the vehicle lost power and the vehicle was drifted to a safe location on the side of the road while advising others to go around her. There were no warning lights or messages. The vehicle was put into park (P) but then the vehicle was put into drive (D) and reverse (R) the vehicle di... Read more
Incident date: May 22, 2026
Ghost touch screen sudden changes in the volume to the maximum while driving. The Mazda dealership where I bought the car said I would need to pay for it, because the car is not under warranty. Mazda said they would not cover the repair.
Incident date: Aug 25, 2025
The front windshield reflects the dash below making it difficult to see out the windshield. Visibility is extremely important while driving. This is obviously on continual problem during daylight hours.
Incident date: May 2, 2026
STOPPED AT A TRAFFIC LIGHT, WHEN IT CHANGED TO GREEN THE TRUCK WOULD NOT MOVE. DISPLAYED HYBRID SYSTEM STOPPED WORKING, SHIFT INTO PARK. WE WERE THE FIRST VEHICLE AT THE LIGHT IN A HIGH TRAFFIC AREA WITH NO SHOULDER. TRAFFIC TRYING TO MANOUVER AROUND OUR VEHICLE WERE AT RISK OF CAUSING AN ACCIDENT. PARAMEDICS ARRIVED TO TRY AND DIRECT TRAFFIC. THE TRUCK HAD TO BE TOWED TO THE DEALERSHIP AND THEY V... Read more
Incident date: Mar 10, 2026
I believe that I was sold a car with an unsafe engine. I bought the van from Libertyville Honda in Libertyville on [XXX]. The car had 107K miles on it. A liile over a mounth later the check engine light came on and the van started running bad. When I did some reasearch I found out that a safty report to an iscident dated [XXX] when the car had 107k miles on it. This means that the car was not driv... Read more
Incident date: Apr 21, 2026
This is supplemental evidence for NHTSA Safety Complaint #11739200 UNIFIED SUPPLEMENTAL EVIDENCE PACKET SEE UPLOADED FILE
Incident date: Apr 21, 2026
This is supplemental evidence for NHTSA Safety Complaint #11739200 UNIFIED SUPPLEMENTAL EVIDENCE PACKET SEE UPLOADED FILE
Incident date: Apr 21, 2026
This is supplemental evidence for NHTSA Safety Complaint #11739200 UNIFIED SUPPLEMENTAL EVIDENCE PACKET SEE UPLOADED FILE
VOLKSWAGEN
ARTEON
(2020) — ELECTRICAL SYSTEM
May 22, 2026
Incident date: May 22, 2026
SOS MODULE FAILURE 3 TIMES IN 8 MONTHS
Incident date: May 21, 2026
While driving, a critical heavy-duty front lower control arm / lateral link bolt completely detached from my vehicle and was found intact on the ground with factory green threadlocker still visible on the threads. The undercarriage and chassis show absolutely ZERO signs of external impact, scrape, or road hazard damage. This structural failure caused an immediate, severe safety hazard, rendering t... Read more
Incident date: May 21, 2026
While driving, a critical heavy-duty front lower control arm / lateral link bolt completely detached from my vehicle and was found intact on the ground with factory green threadlocker still visible on the threads. The undercarriage and chassis show absolutely ZERO signs of external impact, scrape, or road hazard damage. This structural failure caused an immediate, severe safety hazard, rendering t... Read more
Incident date: May 22, 2026
Went to dealer cause air bag malfunction came on they said it was the driver seat belt clicker being faulty. They wanted 250 to fix it. I fixed it myself for 50. To find out it was the passenger clicker. They have a recall on the passenger but dealer lied said it was driver side to get me to pay n them 250
Incident date: May 22, 2026
Went to dealer cause air bag malfunction came on they said it was the driver seat belt clicker being faulty. They wanted 250 to fix it. I fixed it myself for 50. To find out it was the passenger clicker. They have a recall on the passenger but dealer lied said it was driver side to get me to pay n them 250
Incident date: Apr 3, 2026
Vehicle: 2016 Toyota RAV4 Color: Factory Super White / Blizzard Pearl (whichever applies) I am filing a complaint regarding a well-known latent manufacturing defect involving peeling factory paint on my 2016 Toyota RAV4. The original factory-applied white paint is peeling and delaminating from the exterior metal body panels under normal use and maintenance conditions. The paint failure appears un... Read more
Incident date: May 22, 2025
The contact owns a 2016 Jeep Wrangler. The contact stated while the vehicle was parked, the antilock brake system warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the antilock brake system needed to replaced however, the dealer recommended that the vehicle be taken to a dealer. The vehicle was not repaired. The vehicle was taken to a deale... Read more
Incident date: Apr 8, 2026
The contact owns a 2021 Ford F-150. The contact stated while driving at 60 MPH, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights illuminated and the engine seized. The contact stated while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the residence. The independ... Read more
Incident date: May 11, 2026
My car stalls out when accelerating. The same issue explained by NHTSA recall 23V-858 but my vin is not included in the recall and it's a 2017 Honda CRV. I have almost been re ended when it stalls in traffic.
Incident date: Jan 1, 2026
The contact owns a 2019 Hyundai Kona. The contact observed excessive oil consumption, which has progressively caused the vehicle to stall 2 to 3 times per week. While the engine can be restarted, it idles and runs roughly immediately afterward. Additionally, the contact noted a distinct smell of burning oil exiting from the exhaust system. The contact referenced NHTSA Campaign Number: 21V301000 (E... Read more
Incident date: Mar 27, 2026
I am reporting premature cooling system failure on my 2021 Audi SQ7 equipped with the 4.0L twin-turbo V8 (EA825 engine). The vehicle developed a coolant leak from the water pump and thermostat housing assembly at relatively low mileage (less than 27,000 miles). The failure caused coolant loss and low coolant warning messages, requiring major repair due to the engine’s integrated “hot-V” coo... Read more
Incident date: May 14, 2026
We were informed of safety recalls for our Toyota Rav 4 2009 . We called the local Toyaota dealership for the recalls and was told on the phone after we dropped it off that they did the inspection to make sure the recalls could be completed and informed us that they could ,but they needed to keep overnight because they had to order the parts. Prior to dropping the vehicle off the car was able to b... Read more
Incident date: May 14, 2026
We were informed of safety recalls for our Toyota Rav 4 2009 . We called the local Toyaota dealership for the recalls and was told on the phone after we dropped it off that they did the inspection to make sure the recalls could be completed and informed us that they could ,but they needed to keep overnight because they had to order the parts. Prior to dropping the vehicle off the car was able to b... Read more
Incident date: May 14, 2026
We were informed of safety recalls for our Toyota Rav 4 2009 . We called the local Toyaota dealership for the recalls and was told on the phone after we dropped it off that they did the inspection to make sure the recalls could be completed and informed us that they could ,but they needed to keep overnight because they had to order the parts. Prior to dropping the vehicle off the car was able to b... Read more
Incident date: May 19, 2026
While pulling into my parking garage at work I put my 2017 Ford Fusion into park to open the door and scan my card. When I tried to shift out of park the gear shifter indicated a shifting fault that required service. The car was towed to a Ford Service Center where the problem as diagnosed to be the shift control linkage, specifically the shift cable bushing. I have come to understand that this pa... Read more
Incident date: Apr 20, 2026
The contact owns a 2019 Ford Flex. The contact stated while reversing, the rear view camera screen displayed a blue screen. In addition, the error code indicated that the rear view camera display was unavailable. The failure occurred intermittently. The dealer was made aware of the failure, and the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by a... Read more
Incident date: May 22, 2026
I brought my Ford EcoSport into the Baxter. Ford, in Papillion, Nebraska, because it was malfunctioning, the oil pressure got real low and my car was not accelerating like it should Also I advise them that there is an open recall on the vehicle. As well and I that the recall and the engine malfunction are related. They told me that it wasn't, and I'm sure it was. Then, they advised me that after s... Read more
Incident date: Feb 20, 2025
Always driving east my cruise control, lane keeping assist and other safety systems stop working. Cars behind me are not aware of my sudden slow down. The alert said to clean the plastic H in the grill. I have been to two Honda dealers and the problem persists. Honda corporate in California calls it radar blindness. Aware of problem but no fix. I feel it is sun reflection off of the plastic H in t... Read more
Incident date: Feb 20, 2025
Always driving east my cruise control, lane keeping assist and other safety systems stop working. Cars behind me are not aware of my sudden slow down. The alert said to clean the plastic H in the grill. I have been to two Honda dealers and the problem persists. Honda corporate in California calls it radar blindness. Aware of problem but no fix. I feel it is sun reflection off of the plastic H in t... Read more
Incident date: Feb 20, 2025
Always driving east my cruise control, lane keeping assist and other safety systems stop working. Cars behind me are not aware of my sudden slow down. The alert said to clean the plastic H in the grill. I have been to two Honda dealers and the problem persists. Honda corporate in California calls it radar blindness. Aware of problem but no fix. I feel it is sun reflection off of the plastic H in t... Read more
Incident date: May 1, 2026
The contact stated that while driving the vehicle began to unexpectedly slow and then stalled. The vehicle was unable to restart. No warning lights illuminated. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was notified of the issue. The approximate failure mileage 215,000.
Incident date: Sep 6, 2024
Real bumper assembly rotted off the frame was dragging behind the truck I'm at 60mph luckily nobody was behind me pulled over and removed it all both frame rails was rusted in half Hanging On by a little piece every place I called will not fix it want me to buy a whole frame truck has 220 miles on it with no rear bumper
Incident date: May 22, 2026
Contacted ford about recalls 26S28 and 19V075 and they report that my vehicle is out of the warranty period for repair. They were advised that this is under a NHTSA recall and still refuse to honor the NHTSA safety recall stating that it is outside the window for replacement. Again advised them that this is a NHTSA recall and they still refuse to honor it. My vehicle is inoperable due to this.
Incident date: May 22, 2026
Contacted ford about recalls 26S28 and 19V075 and they report that my vehicle is out of the warranty period for repair. They were advised that this is under a NHTSA recall and still refuse to honor the NHTSA safety recall stating that it is outside the window for replacement. Again advised them that this is a NHTSA recall and they still refuse to honor it. My vehicle is inoperable due to this.
Incident date: May 15, 2025
The contact owns a 2024 Mazda CX-5. The contact stated while driving at 45 MPH, the check engine light illmiunated. The contact mention when depressing accelerator pedal, the RPM's get suck independently and the vehicle fails to respond as intended. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, however the dignanoses was unknown. The vehicle was not repaired. The man... Read more
Incident date: May 15, 2025
The contact owns a 2024 Mazda CX-5. The contact stated while driving at 45 MPH, the check engine light illmiunated. The contact mention when depressing accelerator pedal, the RPM's get suck independently and the vehicle fails to respond as intended. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, however the dignanoses was unknown. The vehicle was not repaired. The man... Read more
CHEVROLET
SILVERADO 1500
(2019) — ENGINE
May 22, 2026
Incident date: Mar 21, 2026
While driving on highway with cruise control set at 65 mph, the engine started misfiring, lost power and multiple warning lights came on. This was the first and only time I had engine problems and I never had any warning lights come on prior to this incident. Dealer confirmed engine experienced complete failure and need to be replaced.