Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 108 of 44,303 (2,215,138 complaints)
Incident date: Jan 1, 2026
While operating my truck i have a air bag warning indicator come up on my cluster gage. With the light still one and engine running I immediately drove the vehicle to my local Ram dealer to seek assistance. I had spoken to a service advisor who checked my vehicle in for service. The service advisor did confirm the SRS light was on. After the tech did a diagnostic they found no stored service codes... Read more
Incident date: Feb 3, 2026
I am filing a safety complaint regarding a persistent soft brake pedal condition affecting my truck. Under normal driving conditions and especially during low-speed braking with no trailer or payload attached, the brake pedal feels excessively soft and requires additional pedal travel before adequate braking response occurs. The authorized dealer inspected the vehicle and replaced the brake pads ... Read more
MERCEDES-BENZ
E 350 4MATIC
(2024) — POWER TRAIN
May 26, 2026
Incident date: May 4, 2026
On a recent drive, my 2024 Mercedes-Benz E350 VIN: [XXX] suffered a catastrophic safety hazard involving a complete loss of drive power and sudden engine shutdown while operating at highway speeds. I had to navigate across active highway lanes with no engine propulsion to reach safety. Simultaneously, the vehicle experienced a widespread failure of its master interior electrical grid. The driv... Read more
MERCEDES-BENZ
E 350 4MATIC
(2024) — FUEL/PROPULSION SYSTEM
May 26, 2026
Incident date: May 4, 2026
On a recent drive, my 2024 Mercedes-Benz E350 VIN: [XXX] suffered a catastrophic safety hazard involving a complete loss of drive power and sudden engine shutdown while operating at highway speeds. I had to navigate across active highway lanes with no engine propulsion to reach safety. Simultaneously, the vehicle experienced a widespread failure of its master interior electrical grid. The driv... Read more
MERCEDES-BENZ
E 350 4MATIC
(2024) — ELECTRICAL SYSTEM
May 26, 2026
Incident date: May 4, 2026
On a recent drive, my 2024 Mercedes-Benz E350 VIN: [XXX] suffered a catastrophic safety hazard involving a complete loss of drive power and sudden engine shutdown while operating at highway speeds. I had to navigate across active highway lanes with no engine propulsion to reach safety. Simultaneously, the vehicle experienced a widespread failure of its master interior electrical grid. The driv... Read more
Incident date: May 25, 2026
I was using actual smart summon to get my vehicle out of my garage. While standing behind the vehicle, it indicated that the car was in drive with no reversing lights on. The vehicle then rapidly lurches backwards, striking me and a freezer. After reviewing the dashcam footage the vehicle stated it was in drive and never once activated its reverse lights, even when they was objects and a human beh... Read more
Crash
1 injured
Incident date: May 25, 2026
I was using actual smart summon to get my vehicle out of my garage. While standing behind the vehicle, it indicated that the car was in drive with no reversing lights on. The vehicle then rapidly lurches backwards, striking me and a freezer. After reviewing the dashcam footage the vehicle stated it was in drive and never once activated its reverse lights, even when they was objects and a human beh... Read more
Crash
1 injured
Incident date: May 25, 2026
We bought this vehicle from Carvana in February 2023. Since very early on owning this vehicle, the engine hesitated and stuttered when trying to shift from first to second gear, and would lunge forward slightly. In December 2024, I received a letter from Ford Motor Company about a customer satisfaction program, Campaign 24N07. The letter addressed the symptoms my vehicle exhibited, including engin... Read more
Incident date: May 25, 2026
We bought this vehicle from Carvana in February 2023. Since very early on owning this vehicle, the engine hesitated and stuttered when trying to shift from first to second gear, and would lunge forward slightly. In December 2024, I received a letter from Ford Motor Company about a customer satisfaction program, Campaign 24N07. The letter addressed the symptoms my vehicle exhibited, including engin... Read more
Incident date: May 25, 2026
We bought this vehicle from Carvana in February 2023. Since very early on owning this vehicle, the engine hesitated and stuttered when trying to shift from first to second gear, and would lunge forward slightly. In December 2024, I received a letter from Ford Motor Company about a customer satisfaction program, Campaign 24N07. The letter addressed the symptoms my vehicle exhibited, including engin... Read more
Incident date: May 24, 2026
We have had several transmission issues with this vehicle for over a year. On March 5th we dropped the car off for an oil leak, a malfunctioning middle row seat belt, and an on going transmission clunk and roll. The dealer repaired the oil leak, replaced the seat belt, (damaged the interior of the vehicle while doing so, then denied it) and said they were unable to replicate the transmission probl... Read more
Incident date: May 24, 2026
We have had several transmission issues with this vehicle for over a year. On March 5th we dropped the car off for an oil leak, a malfunctioning middle row seat belt, and an on going transmission clunk and roll. The dealer repaired the oil leak, replaced the seat belt, (damaged the interior of the vehicle while doing so, then denied it) and said they were unable to replicate the transmission probl... Read more
FORD
TRANSIT CONNECT
(2014) — VISIBILITY/WIPER
May 25, 2026
Incident date: May 8, 2026
This here is the continuation of complain # 11736595 and Ford case # 01747943. The aim is to inform NHTSA and Ford that this issue at hand is already a recall from other years on the same car model, materialized by NHTSA Campaign Number: 22V192 and Ford Recall Number: 22S20. There is no need to identify if this issue can be recalled, it was already identified as necessary in the past. Yet, this o... Read more
Incident date: May 21, 2026
1. Loss of left rear wheel while driving. The vehicle is with the insurance and may be available for inspection. 2. Loss of control on a tollway with speed limit 75 mph as the wheel came off while driving, involving the vehicle collapsing on the rear left side and air bags on the left side being deployed. It could have lead to a fatal incident involving many vehicles. 3. Not yet. 4. It was inspec... Read more
Incident date: May 23, 2026
The component that failed was the tire/wheel system on a rental vehicle from Enterprise. While driving on a dry highway in New Mexico, a tire pressure warning light appeared. Because we were in a remote area, we stopped at the nearest gas station and added air to the tire. After adding air, the warning light temporarily turned off, so I believed the issue was low tire pressure. However, while cont... Read more
Incident date: May 23, 2026
The component that failed was the tire/wheel system on a rental vehicle from Enterprise. While driving on a dry highway in New Mexico, a tire pressure warning light appeared. Because we were in a remote area, we stopped at the nearest gas station and added air to the tire. After adding air, the warning light temporarily turned off, so I believed the issue was low tire pressure. However, while cont... Read more
Incident date: May 23, 2026
The component that failed was the tire/wheel system on a rental vehicle from Enterprise. While driving on a dry highway in New Mexico, a tire pressure warning light appeared. Because we were in a remote area, we stopped at the nearest gas station and added air to the tire. After adding air, the warning light temporarily turned off, so I believed the issue was low tire pressure. However, while cont... Read more
Incident date: May 25, 2026
Vehicle overheats while at a stop. Problem has been happening for past 8 months. Leaking antifreeze under transmission. Shop unable to diagnose problem after various attempts. Researched problem online and discovered many 2017 durango owners are having issue. Many saying it's due to manufacture problem. It's a safety issue for my family and I since I don't know what the problem is to fix it.
Incident date: Apr 28, 2026
Purchased a used Santa Fe in January 2026 with 129k mile and at 131k my vehicle's CEL came on and did not function properly while operating. While driving the vehicle failed to accelerate above 25 mph when I pushed the gas. I pulled over to get out of the way of traffic and avoid any accidents. I shut the car off and sat for several minutes before restarting my vehicle. It successfully restart... Read more
Incident date: May 25, 2026
There has been a safety recall on my vehicle for over a year for the fuel injectors. There still isn’t a remedy for the fuel injectors and I don’t know if it is affecting my vehicle or not. I’ve been told if I have anything checked I will have to pay for it even though I have issues with my vehicle hesitating. I purchased this vehicle in 2022 and at any given time there has been a recall. T... Read more
Incident date: May 25, 2026
There has been a safety recall on my vehicle for over a year for the fuel injectors. There still isn’t a remedy for the fuel injectors and I don’t know if it is affecting my vehicle or not. I’ve been told if I have anything checked I will have to pay for it even though I have issues with my vehicle hesitating. I purchased this vehicle in 2022 and at any given time there has been a recall. T... Read more
Incident date: May 25, 2026
A week ago, the top interior strip that holds the sliding glass window in place randomly fell off. We taped the hole until we could find someone who could fix the track. Then, a week later the non-sliding portion of the back rear window exploded while parked. There was no sort of impact, the window just shattered sending pieces of glass into my kids car seats.
Incident date: May 18, 2026
My Ford Explorer has less than 97,000 miles on it and im experiencing popping noises and slight play in steering. upon inspecting the tie-rod I found that the rack and pinion had play in it. the vehicle hasn't been wrecked so there's no reason I should be losing my steering rack under 100k miles.
FORD
F-150 LIGHTNING BEV
(2023) — VEHICLE SPEED CONTROL
May 25, 2026
Incident date: May 14, 2026
About 30 mins prior to the incident,the accelaration was vey slow getting upto only 30/35MPH Message appeared in Dash Board instructing to SCHEDULE MAITANANCE SERVICE SOON. My last service was done only 2 months ago. anyhow i decided to drive the nearest Ford Dealer. On exiting the Freeway,the ramp was downhill and the Braking System completely failed and I crashed into the pavement. All the AirB... Read more
Crash
FORD
F-150 LIGHTNING BEV
(2023) — SERVICE BRAKES
May 25, 2026
Incident date: May 14, 2026
About 30 mins prior to the incident,the accelaration was vey slow getting upto only 30/35MPH Message appeared in Dash Board instructing to SCHEDULE MAITANANCE SERVICE SOON. My last service was done only 2 months ago. anyhow i decided to drive the nearest Ford Dealer. On exiting the Freeway,the ramp was downhill and the Braking System completely failed and I crashed into the pavement. All the AirB... Read more
Crash
Incident date: May 21, 2026
I'm not sure if I am just more observant but, when did using turn signals become an option? I see it every day and at any intersection. My suggestion is to set at an intersection and video the Lazy inconsiderate drivers. Have an officer in the first possible parking lot cite the driver with a Fix it Ticket. This would require them to show up at 9am or 6pm on the following Saturday for a full vehi... Read more
Incident date: May 21, 2026
I'm not sure if I am just more observant but, when did using turn signals become an option? I see it every day and at any intersection. My suggestion is to set at an intersection and video the Lazy inconsiderate drivers. Have an officer in the first possible parking lot cite the driver with a Fix it Ticket. This would require them to show up at 9am or 6pm on the following Saturday for a full vehi... Read more
CHEVROLET
SILVERADO 1500
(2019) — SERVICE BRAKES
May 25, 2026
Incident date: May 17, 2026
While driving my 2019 Chevrolet Silverado 1500, the brakes unexpectedly locked up and multiple warning messages appeared at the same time, including “Service ESC.” There were no warning lights, messages, or symptoms before the incident. The problem occurred without warning while the vehicle was being driven normally. The sudden brake application made the vehicle difficult to control and create... Read more
Incident date: May 23, 2026
I was driving on the freeway on Saturday 5/23/26 when a helium balloon flew into my lane. The vehicle suddenly applied maximum braking on its own without any dashboard warning, alert sound, or driver notification. It was so severe the tires were screeching. The accelerator was unresponsive for several seconds before I was able to accelerate again. This created a dangerous situation because I coul... Read more
Incident date: May 23, 2026
I was driving on the freeway on Saturday 5/23/26 when a helium balloon flew into my lane. The vehicle suddenly applied maximum braking on its own without any dashboard warning, alert sound, or driver notification. It was so severe the tires were screeching. The accelerator was unresponsive for several seconds before I was able to accelerate again. This created a dangerous situation because I coul... Read more
Incident date: Sep 24, 2024
There was a recall issued Sept of 2024 and there is still not a timeframe for remedy.
Incident date: May 12, 2026
While I was driving my 2017 Kia Sorento, the R.P.M suddenly maxed out and then it rapidly went down to zero. My car lost power completely and stopped. There was a burning smell. Now it is dead. There is no clicking sound. Repair place tells me I need a new engine now.
Incident date: May 12, 2026
While I was driving my 2017 Kia Sorento, the R.P.M suddenly maxed out and then it rapidly went down to zero. My car lost power completely and stopped. There was a burning smell. Now it is dead. There is no clicking sound. Repair place tells me I need a new engine now.
Incident date: May 19, 2026
Just read possible recalls on Hyundai Santa Fe's 2025 and 2026's. Just spent $1727.68 at the Hyundai dealership in Gilbert, AZ to replace the front camera do to the faults showing up on the dash. By reading that article it made aware of what may have occurred had we not taken it in for service. This vehicle is a 2020 Sante Fe. You may want to check into it. Oh, I want a refund.
Incident date: May 19, 2026
Just read possible recalls on Hyundai Santa Fe's 2025 and 2026's. Just spent $1727.68 at the Hyundai dealership in Gilbert, AZ to replace the front camera do to the faults showing up on the dash. By reading that article it made aware of what may have occurred had we not taken it in for service. This vehicle is a 2020 Sante Fe. You may want to check into it. Oh, I want a refund.
Incident date: May 19, 2026
Just read possible recalls on Hyundai Santa Fe's 2025 and 2026's. Just spent $1727.68 at the Hyundai dealership in Gilbert, AZ to replace the front camera do to the faults showing up on the dash. By reading that article it made aware of what may have occurred had we not taken it in for service. This vehicle is a 2020 Sante Fe. You may want to check into it. Oh, I want a refund.
Incident date: May 10, 2026
The Driver side Daytime Running Light (DRL) has stopped working. This is not a replaceable bulb, an entire head lamp assembly must be purchased, its also not really a user replaceable item. It involves removing the from bumper cover an other body parts. Im reporting this because this is a common occurrence on 2021 and up model year Dodge Durango and Im hoping you get enough reports to force a rec... Read more
Incident date: May 22, 2026
No collision warning; completely break failed. Vehicle had some fuel leakage which was fixed on May-21-2026 and break was failed on May-22-2026 which caused due to this repair. It was a major accident and my car got total due to this. I need full refund of my car; same amount when I bought this car.
Crash
2 injured
1 deaths
Incident date: May 22, 2026
No collision warning; completely break failed. Vehicle had some fuel leakage which was fixed on May-21-2026 and break was failed on May-22-2026 which caused due to this repair. It was a major accident and my car got total due to this. I need full refund of my car; same amount when I bought this car.
Crash
2 injured
1 deaths
Incident date: Feb 28, 2026
Car cut off in the middle of driving it entire screen goes black and disable, OnStar does not go off continues to blink green even when vehicle is disable, vehicle is not completely powering off after shut down causing the battery to drain overnight.
Incident date: May 1, 2026
The screen between the speedometer and tachometer has blanked out completely no fuel gauge no odometer nothing
TOYOTA
CAMRY HYBRID
(2026) — UNKNOWN OR OTHER
May 25, 2026
Incident date: Apr 1, 2026
I am reporting an issue with the driver seat in my 2026 Toyota Camry. The seat exhibits abnormal movement, shifting, instability, and popping sensations in the seatback area during normal driving conditions. The issue feels like looseness or movement of internal seat components and creates a distraction and potential safety concern while operating the vehicle. I brought the vehicle to a Toyota de... Read more
Incident date: Mar 15, 2026
1. The component/system that failed appears to be related to the vehicle’s braking/safety assistance system, which is now associated with the recall affecting certain Hyundai Tucson vehicles. At the time of the accident, the vehicle suddenly became difficult to control during highway driving, which ultimately resulted in the crash. The vehicle was declared a total loss, but insurance records, ph... Read more
Crash
1 injured
Incident date: Mar 15, 2026
1. The component/system that failed appears to be related to the vehicle’s braking/safety assistance system, which is now associated with the recall affecting certain Hyundai Tucson vehicles. At the time of the accident, the vehicle suddenly became difficult to control during highway driving, which ultimately resulted in the crash. The vehicle was declared a total loss, but insurance records, ph... Read more
Crash
1 injured
FORD
MUSTANG MACH E
(2023) — SERVICE BRAKES
May 25, 2026
Incident date: May 12, 2026
Had a warning on my vehicle that said Electric Park Brake fault. Prior year vehicles had this issue that resulted in a recall. When the warning light came on the dealership was able to get the car in and fix it immediately.
Incident date: May 13, 2025
My front windshield cracked without any impact. I noticed quite a few honda pilots on the road with almost the exact same crack. It started on the passenger side and went completely across to the driver's side.
Incident date: May 13, 2026
In the 2024 tundra if there is a camera misalignment for the 360 degree cameras or reverse cameras. It sets off a code that makes the trailer brake say disconnected even when connected. I took the vehicle in and had the cameras recalibrated then the brake worked. On my last trip pulling a 4,000 lb trailer the cameras came out of alignment so my trailer brake stoped working mid trip. This is a safe... Read more
Incident date: May 13, 2026
In the 2024 tundra if there is a camera misalignment for the 360 degree cameras or reverse cameras. It sets off a code that makes the trailer brake say disconnected even when connected. I took the vehicle in and had the cameras recalibrated then the brake worked. On my last trip pulling a 4,000 lb trailer the cameras came out of alignment so my trailer brake stoped working mid trip. This is a safe... Read more
Incident date: May 23, 2026
I was driving on freeway and went to pass a semi. The suv hesitated and had terrible turbo lag. It almost caused an accident if it hadn’t been for the truck behind me taking action to avoid a collision.
TOYOTA
SIENNA HYBRID
(2025) — SEATS
May 25, 2026
Incident date: May 25, 2026
This has been a recall for over 5 months and my van is still not repaired and my two middle seats are unsafe for my children to be in. Toyota and the dealership say there is no fix, but the car is unsafe in the second row per their recommendation.