TSB: AUDI A3, A3 CABRIOLET, A6, A7, A8, Q5, Q7 (2009–2016)

Bulletin AWA 19-02 — April 25, 2019

Bulletin Details

Bulletin IDAWA 19-02
ManufacturerAUDI
ModelsA3, A3 CABRIOLET, A6, A7, A8, Q5, Q7
Model Years2009–2016
Date IssuedApril 25, 2019
Date Added to NHTSAMay 6, 2019
ComponentENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Vehicles Affected52 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This bulletin clarifies how to claim AdBlue on warranty claims.

Affected Vehicles

MakeModelYearComponent
AUDI A6 2016 350000 EQUIPMENT
AUDI A6 2016 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A7 2016 350000 EQUIPMENT
AUDI A7 2016 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A8 2016 350000 EQUIPMENT
AUDI A8 2016 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q5 2016 350000 EQUIPMENT
AUDI Q5 2016 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A3 CABRIOLET 2015 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A3 CABRIOLET 2015 350000 EQUIPMENT
AUDI A6 2015 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A6 2015 350000 EQUIPMENT
AUDI A7 2015 350000 EQUIPMENT
AUDI A7 2015 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A8 2015 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A8 2015 350000 EQUIPMENT
AUDI Q5 2015 350000 EQUIPMENT
AUDI Q5 2015 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q7 2015 350000 EQUIPMENT
AUDI Q7 2015 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A3 2014 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A3 2014 350000 EQUIPMENT
AUDI A6 2014 350000 EQUIPMENT
AUDI A6 2014 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A7 2014 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A7 2014 350000 EQUIPMENT
AUDI A8 2014 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A8 2014 350000 EQUIPMENT
AUDI Q5 2014 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q5 2014 350000 EQUIPMENT
AUDI Q7 2014 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q7 2014 350000 EQUIPMENT
AUDI A3 2013 350000 EQUIPMENT
AUDI A3 2013 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A8 2013 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A8 2013 350000 EQUIPMENT
AUDI Q7 2013 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q7 2013 350000 EQUIPMENT
AUDI A3 2012 350000 EQUIPMENT
AUDI A3 2012 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q7 2012 350000 EQUIPMENT
AUDI Q7 2012 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A3 2011 350000 EQUIPMENT
AUDI A3 2011 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q7 2011 350000 EQUIPMENT
AUDI Q7 2011 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI A3 2010 350000 EQUIPMENT
AUDI A3 2010 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q7 2010 350000 EQUIPMENT
AUDI Q7 2010 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q7 2009 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AUDI Q7 2009 350000 EQUIPMENT

Related AUDI Recalls

CampaignModelYearComponentSummary
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Q5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
Q5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
E-TRON SPORTBACK 2024 SERVICE BRAKES, HYDRAULIC:PEDALS AND ... Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2024 Audi ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized AUDI dealer. Bring this bulletin ID (AWA 19-02) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.