TSB: AUDI A4, A4 ALLROAD, A5, A5 CABRIOLET, AUDI, Q3, Q5, Q5 PHEV, Q7, Q8, RS 5, RS Q8, S4, S5, S5 CABRIOLET, SQ5, SQ7, SQ8 (2017–2020)

Bulletin A9623812051239_3 — January 20, 2023

Bulletin Details

Bulletin IDA9623812051239_3
ManufacturerAUDI
ModelsA4, A4 ALLROAD, A5, A5 CABRIOLET, AUDI, Q3, Q5, Q5 PHEV, Q7, Q8, RS 5, RS Q8, S4, S5, S5 CABRIOLET, SQ5, SQ7, SQ8
Model Years2017–2020
Date IssuedJanuary 20, 2023
Date Added to NHTSAFebruary 7, 2023
ComponentBACK OVER PREVENTION
Vehicles Affected84 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This bulletin provides instructions for when the customer is unable to program their garage door opener to their vehicle.

Affected Vehicles

MakeModelYearComponent
AUDI A4 2020 280000 BACK OVER PREVENTION
AUDI A4 2020 353000 EQUIPMENT:ELECTRICAL
AUDI A4 ALLROAD 2020 280000 BACK OVER PREVENTION
AUDI A4 ALLROAD 2020 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2020 280000 BACK OVER PREVENTION
AUDI A5 2020 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2020 280000 BACK OVER PREVENTION
AUDI A5 CABRIOLET 2020 353000 EQUIPMENT:ELECTRICAL
AUDI Q3 2020 353000 EQUIPMENT:ELECTRICAL
AUDI Q3 2020 280000 BACK OVER PREVENTION
AUDI Q5 2020 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2020 280000 BACK OVER PREVENTION
AUDI Q5 PHEV 2020 280000 BACK OVER PREVENTION
AUDI Q5 PHEV 2020 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2020 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2020 280000 BACK OVER PREVENTION
AUDI Q8 2020 353000 EQUIPMENT:ELECTRICAL
AUDI Q8 2020 280000 BACK OVER PREVENTION
AUDI RS 5 2020 280000 BACK OVER PREVENTION
AUDI RS 5 2020 353000 EQUIPMENT:ELECTRICAL
AUDI RS Q8 2020 353000 EQUIPMENT:ELECTRICAL
AUDI RS Q8 2020 280000 BACK OVER PREVENTION
AUDI S4 2020 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2020 280000 BACK OVER PREVENTION
AUDI S5 2020 353000 EQUIPMENT:ELECTRICAL
AUDI S5 2020 280000 BACK OVER PREVENTION
AUDI S5 CABRIOLET 2020 280000 BACK OVER PREVENTION
AUDI S5 CABRIOLET 2020 353000 EQUIPMENT:ELECTRICAL
AUDI SQ5 2020 353000 EQUIPMENT:ELECTRICAL
AUDI SQ5 2020 280000 BACK OVER PREVENTION
AUDI SQ7 2020 353000 EQUIPMENT:ELECTRICAL
AUDI SQ7 2020 280000 BACK OVER PREVENTION
AUDI SQ8 2020 280000 BACK OVER PREVENTION
AUDI SQ8 2020 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2019 280000 BACK OVER PREVENTION
AUDI A4 2019 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2019 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2019 280000 BACK OVER PREVENTION
AUDI A5 CABRIOLET 2019 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2019 280000 BACK OVER PREVENTION
AUDI Q3 2019 280000 BACK OVER PREVENTION
AUDI Q3 2019 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2019 280000 BACK OVER PREVENTION
AUDI Q5 2019 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2019 280000 BACK OVER PREVENTION
AUDI Q7 2019 353000 EQUIPMENT:ELECTRICAL
AUDI Q8 2019 280000 BACK OVER PREVENTION
AUDI Q8 2019 353000 EQUIPMENT:ELECTRICAL
AUDI RS 5 2019 280000 BACK OVER PREVENTION
AUDI RS 5 2019 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2019 280000 BACK OVER PREVENTION
AUDI S4 2019 353000 EQUIPMENT:ELECTRICAL
AUDI S5 2019 353000 EQUIPMENT:ELECTRICAL
AUDI S5 2019 280000 BACK OVER PREVENTION
AUDI S5 CABRIOLET 2019 353000 EQUIPMENT:ELECTRICAL
AUDI S5 CABRIOLET 2019 280000 BACK OVER PREVENTION
AUDI SQ5 2019 353000 EQUIPMENT:ELECTRICAL
AUDI SQ5 2019 280000 BACK OVER PREVENTION
AUDI A4 2018 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2018 280000 BACK OVER PREVENTION
AUDI A5 2018 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2018 280000 BACK OVER PREVENTION
AUDI A5 CABRIOLET 2018 280000 BACK OVER PREVENTION
AUDI A5 CABRIOLET 2018 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2018 280000 BACK OVER PREVENTION
AUDI Q5 2018 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2018 280000 BACK OVER PREVENTION
AUDI Q7 2018 353000 EQUIPMENT:ELECTRICAL
AUDI RS 5 2018 280000 BACK OVER PREVENTION
AUDI RS 5 2018 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2018 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2018 280000 BACK OVER PREVENTION
AUDI S5 2018 353000 EQUIPMENT:ELECTRICAL
AUDI S5 2018 280000 BACK OVER PREVENTION
AUDI S5 CABRIOLET 2018 280000 BACK OVER PREVENTION
AUDI S5 CABRIOLET 2018 353000 EQUIPMENT:ELECTRICAL
AUDI SQ5 2018 280000 BACK OVER PREVENTION
AUDI SQ5 2018 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2017 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2017 280000 BACK OVER PREVENTION
AUDI Q7 2017 280000 BACK OVER PREVENTION
AUDI Q7 2017 353000 EQUIPMENT:ELECTRICAL
AUDI AUDI 353000 EQUIPMENT:ELECTRICAL
AUDI AUDI 280000 BACK OVER PREVENTION

Related AUDI Recalls

CampaignModelYearComponentSummary
SQ5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
Q5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
Q5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ8 SPORTBACK E-TRON 2024 SERVICE BRAKES, HYDRAULIC:PEDALS AND ... Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2023 Audi ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized AUDI dealer. Bring this bulletin ID (A9623812051239_3) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.