TSB: AUDI A4, A5, A5 CABRIOLET, A6, A6 ALLROAD, A7, A8, ALLROAD, AUDI, E-TRON, Q5, Q5 SPORTBACK, Q7, Q8, RS 5, RS 7, RS Q8, S4, S5, S5 CABRIOLET, S6, S7, S8, SQ5, SQ7, SQ8 (2021–2023)

Bulletin A9121002061028_2 — May 5, 2021

Bulletin Details

Bulletin IDA9121002061028_2
ManufacturerAUDI
ModelsA4, A5, A5 CABRIOLET, A6, A6 ALLROAD, A7, A8, ALLROAD, AUDI, E-TRON, Q5, Q5 SPORTBACK, Q7, Q8, RS 5, RS 7, RS Q8, S4, S5, S5 CABRIOLET, S6, S7, S8, SQ5, SQ7, SQ8
Model Years2021–2023
Date IssuedMay 5, 2021
Date Added to NHTSAJune 3, 2021
ComponentVISIBILITY
Vehicles Affected64 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This bulletin explains and troubleshoots when Audi connect does not have a green SOS light.

Affected Vehicles

MakeModelYearComponent
AUDI A4 2023 130000 VISIBILITY
AUDI A5 2023 130000 VISIBILITY
AUDI A6 2023 130000 VISIBILITY
AUDI A7 2023 130000 VISIBILITY
AUDI A8 2023 130000 VISIBILITY
AUDI E-TRON 2023 130000 VISIBILITY
AUDI Q5 SPORTBACK 2023 130000 VISIBILITY
AUDI Q7 2023 130000 VISIBILITY
AUDI Q8 2023 130000 VISIBILITY
AUDI RS 5 2023 130000 VISIBILITY
AUDI RS 7 2023 130000 VISIBILITY
AUDI RS Q8 2023 130000 VISIBILITY
AUDI S4 2023 130000 VISIBILITY
AUDI S5 2023 130000 VISIBILITY
AUDI S6 2023 130000 VISIBILITY
AUDI S7 2023 130000 VISIBILITY
AUDI S8 2023 130000 VISIBILITY
AUDI SQ5 2023 130000 VISIBILITY
AUDI SQ8 2023 130000 VISIBILITY
AUDI A4 2022 130000 VISIBILITY
AUDI A5 2022 130000 VISIBILITY
AUDI A6 2022 130000 VISIBILITY
AUDI A7 2022 130000 VISIBILITY
AUDI A8 2022 130000 VISIBILITY
AUDI E-TRON 2022 130000 VISIBILITY
AUDI Q5 SPORTBACK 2022 130000 VISIBILITY
AUDI Q7 2022 130000 VISIBILITY
AUDI Q8 2022 130000 VISIBILITY
AUDI RS 5 2022 130000 VISIBILITY
AUDI RS 7 2022 130000 VISIBILITY
AUDI RS Q8 2022 130000 VISIBILITY
AUDI S4 2022 130000 VISIBILITY
AUDI S5 2022 130000 VISIBILITY
AUDI S6 2022 130000 VISIBILITY
AUDI S7 2022 130000 VISIBILITY
AUDI S8 2022 130000 VISIBILITY
AUDI SQ5 2022 130000 VISIBILITY
AUDI SQ7 2022 130000 VISIBILITY
AUDI SQ8 2022 130000 VISIBILITY
AUDI A4 2021 130000 VISIBILITY
AUDI A5 2021 130000 VISIBILITY
AUDI A5 CABRIOLET 2021 130000 VISIBILITY
AUDI A6 2021 130000 VISIBILITY
AUDI A6 ALLROAD 2021 130000 VISIBILITY
AUDI A7 2021 130000 VISIBILITY
AUDI A8 2021 130000 VISIBILITY
AUDI ALLROAD 2021 130000 VISIBILITY
AUDI E-TRON 2021 130000 VISIBILITY
AUDI Q5 2021 130000 VISIBILITY
AUDI Q7 2021 130000 VISIBILITY
AUDI Q8 2021 130000 VISIBILITY
AUDI RS 5 2021 130000 VISIBILITY
AUDI RS 7 2021 130000 VISIBILITY
AUDI RS Q8 2021 130000 VISIBILITY
AUDI S4 2021 130000 VISIBILITY
AUDI S5 2021 130000 VISIBILITY
AUDI S5 CABRIOLET 2021 130000 VISIBILITY
AUDI S6 2021 130000 VISIBILITY
AUDI S7 2021 130000 VISIBILITY
AUDI S8 2021 130000 VISIBILITY
AUDI SQ5 2021 130000 VISIBILITY
AUDI SQ7 2021 130000 VISIBILITY
AUDI SQ8 2021 130000 VISIBILITY
AUDI AUDI 130000 VISIBILITY

Related AUDI Recalls

CampaignModelYearComponentSummary
Q8 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...
A7 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...
A6 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...
A6 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...
A7 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized AUDI dealer. Bring this bulletin ID (A9121002061028_2) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.