TSB: AUDI A4, A5, A5 CABRIOLET, A6, A7, A8, Q3, Q5, Q7, RS 5, RS 5 CABRIOLET, RS5, RS5 CABRIOLET, S4, S6, S8 (2009–2018)

Bulletin A9120732026390_7 — June 3, 2020

Bulletin Details

Bulletin IDA9120732026390_7
ManufacturerAUDI
ModelsA4, A5, A5 CABRIOLET, A6, A7, A8, Q3, Q5, Q7, RS 5, RS 5 CABRIOLET, RS5, RS5 CABRIOLET, S4, S6, S8
Model Years2009–2018
Date IssuedJune 3, 2020
Date Added to NHTSAJuly 7, 2020
ComponentEQUIPMENT:ELECTRICAL
Vehicles Affected100 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This bulletin contains instructions for correcting the phonebook.

Affected Vehicles

MakeModelYearComponent
AUDI A5 2018 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2018 353000 EQUIPMENT:ELECTRICAL
AUDI A8 2018 353000 EQUIPMENT:ELECTRICAL
AUDI Q3 2018 353000 EQUIPMENT:ELECTRICAL
AUDI RS 5 2018 353000 EQUIPMENT:ELECTRICAL
AUDI S8 2018 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2017 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2017 353000 EQUIPMENT:ELECTRICAL
AUDI A8 2017 353000 EQUIPMENT:ELECTRICAL
AUDI Q3 2017 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2017 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 2017 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 CABRIOLET 2017 353000 EQUIPMENT:ELECTRICAL
AUDI S8 2017 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2016 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2016 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2016 353000 EQUIPMENT:ELECTRICAL
AUDI A8 2016 353000 EQUIPMENT:ELECTRICAL
AUDI Q3 2016 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2016 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2016 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 2016 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 CABRIOLET 2016 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2016 353000 EQUIPMENT:ELECTRICAL
AUDI S8 2016 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2015 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2015 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2015 353000 EQUIPMENT:ELECTRICAL
AUDI A6 2015 353000 EQUIPMENT:ELECTRICAL
AUDI A7 2015 353000 EQUIPMENT:ELECTRICAL
AUDI A8 2015 353000 EQUIPMENT:ELECTRICAL
AUDI Q3 2015 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2015 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2015 353000 EQUIPMENT:ELECTRICAL
AUDI RS 5 CABRIOLET 2015 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 2015 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2015 353000 EQUIPMENT:ELECTRICAL
AUDI S6 2015 353000 EQUIPMENT:ELECTRICAL
AUDI S8 2015 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2014 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2014 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2014 353000 EQUIPMENT:ELECTRICAL
AUDI A6 2014 353000 EQUIPMENT:ELECTRICAL
AUDI A7 2014 353000 EQUIPMENT:ELECTRICAL
AUDI A8 2014 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2014 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2014 353000 EQUIPMENT:ELECTRICAL
AUDI RS 5 CABRIOLET 2014 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 2014 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2014 353000 EQUIPMENT:ELECTRICAL
AUDI S6 2014 353000 EQUIPMENT:ELECTRICAL
AUDI S8 2014 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2013 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2013 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2013 353000 EQUIPMENT:ELECTRICAL
AUDI A6 2013 353000 EQUIPMENT:ELECTRICAL
AUDI A7 2013 353000 EQUIPMENT:ELECTRICAL
AUDI A8 2013 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2013 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2013 353000 EQUIPMENT:ELECTRICAL
AUDI RS 5 CABRIOLET 2013 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 2013 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2013 353000 EQUIPMENT:ELECTRICAL
AUDI S6 2013 353000 EQUIPMENT:ELECTRICAL
AUDI S8 2013 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2012 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2012 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2012 353000 EQUIPMENT:ELECTRICAL
AUDI A6 2012 353000 EQUIPMENT:ELECTRICAL
AUDI A7 2012 353000 EQUIPMENT:ELECTRICAL
AUDI A8 2012 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2012 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2012 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 2012 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2012 353000 EQUIPMENT:ELECTRICAL
AUDI S6 2012 353000 EQUIPMENT:ELECTRICAL
AUDI S8 2012 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2011 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2011 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2011 353000 EQUIPMENT:ELECTRICAL
AUDI A6 2011 353000 EQUIPMENT:ELECTRICAL
AUDI A8 2011 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2011 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2011 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 2011 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2011 353000 EQUIPMENT:ELECTRICAL
AUDI S6 2011 353000 EQUIPMENT:ELECTRICAL
AUDI S8 2011 353000 EQUIPMENT:ELECTRICAL
AUDI A4 2010 353000 EQUIPMENT:ELECTRICAL
AUDI A5 2010 353000 EQUIPMENT:ELECTRICAL
AUDI A5 CABRIOLET 2010 353000 EQUIPMENT:ELECTRICAL
AUDI A6 2010 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2010 353000 EQUIPMENT:ELECTRICAL
AUDI Q7 2010 353000 EQUIPMENT:ELECTRICAL
AUDI RS5 2010 353000 EQUIPMENT:ELECTRICAL
AUDI S4 2010 353000 EQUIPMENT:ELECTRICAL
AUDI S6 2010 353000 EQUIPMENT:ELECTRICAL
AUDI A6 2009 353000 EQUIPMENT:ELECTRICAL
AUDI Q5 2009 353000 EQUIPMENT:ELECTRICAL
AUDI S6 2009 353000 EQUIPMENT:ELECTRICAL

Related AUDI Recalls

CampaignModelYearComponentSummary
Q8 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...
A7 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...
A6 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...
A6 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...
A7 2019 LANE DEPARTURE:SOFTWARE Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi Q8, A...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized AUDI dealer. Bring this bulletin ID (A9120732026390_7) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.