TSB: AUDI A3, A4, A5, A5 CABRIOLET, A6, A7, Q3, Q5, Q7 (2012–2019)

Bulletin A9120572036575_6 — December 18, 2020

Bulletin Details

Bulletin IDA9120572036575_6
ManufacturerAUDI
ModelsA3, A4, A5, A5 CABRIOLET, A6, A7, Q3, Q5, Q7
Model Years2012–2019
Date IssuedDecember 18, 2020
Date Added to NHTSAJanuary 8, 2021
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected88 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This informational bulletin provides an explanation for the customer regarding known software issues with the MIB & MMI3G+ bluetooth security profile.

Affected Vehicles

MakeModelYearComponent
AUDI Q5 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q5 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q3 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q3 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q5 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q5 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A3 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A3 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A6 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A6 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A7 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A7 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q3 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q3 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q5 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q5 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q7 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q7 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A3 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A3 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A4 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A4 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A5 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A5 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A5 CABRIOLET 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A5 CABRIOLET 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A6 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A6 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A7 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A7 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q3 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q3 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q5 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q5 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q7 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q7 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A3 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A3 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A4 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A4 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A5 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A5 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A5 CABRIOLET 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A5 CABRIOLET 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A6 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A6 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A7 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A7 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q3 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q3 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q5 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q5 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q7 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q7 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A4 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A4 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A5 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A5 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A5 CABRIOLET 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A5 CABRIOLET 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A6 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A6 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A7 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A7 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q5 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q5 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q7 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q7 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A4 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A4 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A5 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A5 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A5 CABRIOLET 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A5 CABRIOLET 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A6 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A6 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A7 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A7 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q5 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q5 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q7 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q7 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A6 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A6 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI A7 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI A7 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY
AUDI Q7 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
AUDI Q7 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY

Related AUDI Recalls

CampaignModelYearComponentSummary
SQ5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
Q5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized AUDI dealer. Bring this bulletin ID (A9120572036575_6) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.