TSB: AUDI A4, A5, A5 CABRIOLET, A6, Q7, RS 5 CABRIOLET, RS5, RS5 CABRIOLET, S4, S5, S5 CABRIOLET, S6, S7, TT, TTS (2015–2016)

Bulletin A9120162060829_1 — October 6, 2020

Bulletin Details

Bulletin IDA9120162060829_1
ManufacturerAUDI
ModelsA4, A5, A5 CABRIOLET, A6, Q7, RS 5 CABRIOLET, RS5, RS5 CABRIOLET, S4, S5, S5 CABRIOLET, S6, S7, TT, TTS
Model Years2015–2016
Date IssuedOctober 6, 2020
Date Added to NHTSANovember 5, 2020
ComponentELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
Vehicles Affected56 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This informational bulletin instructs the dealer to advise the customer to update their iPhone to iOS 14 to address the MMI freezing during a phone call.

Affected Vehicles

MakeModelYearComponent
AUDI A4 2016 350000 EQUIPMENT
AUDI A4 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI A5 2016 350000 EQUIPMENT
AUDI A5 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI A5 CABRIOLET 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI A5 CABRIOLET 2016 350000 EQUIPMENT
AUDI A6 2016 350000 EQUIPMENT
AUDI A6 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI Q7 2016 350000 EQUIPMENT
AUDI Q7 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI RS5 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI RS5 2016 350000 EQUIPMENT
AUDI RS5 CABRIOLET 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI RS5 CABRIOLET 2016 350000 EQUIPMENT
AUDI S4 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI S4 2016 350000 EQUIPMENT
AUDI S5 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI S5 2016 350000 EQUIPMENT
AUDI S5 CABRIOLET 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI S5 CABRIOLET 2016 350000 EQUIPMENT
AUDI S6 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI S6 2016 350000 EQUIPMENT
AUDI S7 2016 350000 EQUIPMENT
AUDI S7 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI TT 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI TT 2016 350000 EQUIPMENT
AUDI TTS 2016 350000 EQUIPMENT
AUDI TTS 2016 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI A4 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI A4 2015 350000 EQUIPMENT
AUDI A5 2015 350000 EQUIPMENT
AUDI A5 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI A5 CABRIOLET 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI A5 CABRIOLET 2015 350000 EQUIPMENT
AUDI A6 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI A6 2015 350000 EQUIPMENT
AUDI Q7 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI Q7 2015 350000 EQUIPMENT
AUDI RS 5 CABRIOLET 2015 350000 EQUIPMENT
AUDI RS 5 CABRIOLET 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI RS5 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI RS5 2015 350000 EQUIPMENT
AUDI S4 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI S4 2015 350000 EQUIPMENT
AUDI S5 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI S5 2015 350000 EQUIPMENT
AUDI S5 CABRIOLET 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI S5 CABRIOLET 2015 350000 EQUIPMENT
AUDI S6 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI S6 2015 350000 EQUIPMENT
AUDI S7 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI S7 2015 350000 EQUIPMENT
AUDI TT 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI TT 2015 350000 EQUIPMENT
AUDI TTS 2015 118610 ELECTRICAL SYSTEM:ADAS:HUD:SOFTWARE
AUDI TTS 2015 350000 EQUIPMENT

Related AUDI Recalls

CampaignModelYearComponentSummary
SQ5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
Q5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized AUDI dealer. Bring this bulletin ID (A9120162060829_1) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.