TSB: AUDI A4, A5, A5 CABRIOLET, A6, A7, A8, Q5 (2011–2018)

Bulletin A3720012039650_2 — July 16, 2020

Bulletin Details

Bulletin IDA3720012039650_2
ManufacturerAUDI
ModelsA4, A5, A5 CABRIOLET, A6, A7, A8, Q5
Model Years2011–2018
Date IssuedJuly 16, 2020
Date Added to NHTSAAugust 6, 2020
ComponentPOWER TRAIN:AUTOMATIC TRANSMISSION
Vehicles Affected98 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This bulletin contains instructions for addressing a leak from the transmission oil pan gasket or transfer case.

Affected Vehicles

MakeModelYearComponent
AUDI A6 2018 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A6 2018 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A7 2018 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A7 2018 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A8 2018 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A8 2018 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 2017 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 2017 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 CABRIOLET 2017 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 CABRIOLET 2017 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A6 2017 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A6 2017 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A7 2017 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A7 2017 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A8 2017 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A8 2017 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI Q5 2017 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI Q5 2017 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A4 2016 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A4 2016 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 2016 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 2016 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 CABRIOLET 2016 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 CABRIOLET 2016 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A6 2016 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A6 2016 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A7 2016 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A7 2016 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A8 2016 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A8 2016 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI Q5 2016 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI Q5 2016 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A4 2015 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A4 2015 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 2015 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 2015 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 CABRIOLET 2015 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 CABRIOLET 2015 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A6 2015 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A6 2015 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A7 2015 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A7 2015 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A8 2015 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A8 2015 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI Q5 2015 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI Q5 2015 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A4 2014 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A4 2014 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 2014 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 2014 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 CABRIOLET 2014 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 CABRIOLET 2014 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A6 2014 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A6 2014 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A7 2014 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A7 2014 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A8 2014 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A8 2014 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI Q5 2014 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI Q5 2014 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A4 2013 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A4 2013 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 2013 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 2013 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 CABRIOLET 2013 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 CABRIOLET 2013 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A6 2013 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A6 2013 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A7 2013 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A7 2013 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A8 2013 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A8 2013 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI Q5 2013 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI Q5 2013 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A4 2012 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A4 2012 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 2012 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 2012 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 CABRIOLET 2012 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 CABRIOLET 2012 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A6 2012 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A6 2012 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A7 2012 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A7 2012 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A8 2012 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A8 2012 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI Q5 2012 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI Q5 2012 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A4 2011 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A4 2011 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 2011 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 2011 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A5 CABRIOLET 2011 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI A5 CABRIOLET 2011 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A8 2011 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI A8 2011 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AUDI Q5 2011 103000 POWER TRAIN:AUTOMATIC TRANSMISSION
AUDI Q5 2011 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)

Related AUDI Recalls

CampaignModelYearComponentSummary
SQ5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
Q5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized AUDI dealer. Bring this bulletin ID (A3720012039650_2) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.